Mensaje de información

Hotel Novotel Luxembourg Kirchberg 4 estrellas

Nota de clientes de Avis 4.4/5 9.356 opiniones

Hotel aprobado por ALLSAFE

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Habitación 1

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Novotel Luxembourg Kirchberg
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+ 21 Servicios

Extras del hotel

  • Acceso gratuito a Internet WIFI. Espacio de trabajo ergonómico. Televisor LCD

  • Restaurante con especialidades de cocina informal moderna y dos terrazas al aire libre

  • Etiqueta ALLSAFE de Bureau Veritas

  • Diez versátiles espacios de reuniones para eventos de éxito

  • A 20 minutos a pie y 10 minutos en tranvía del centro de Luxemburgo

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Registro a partir de 15h00

Salida hasta 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • En avión

    LUXEMBOURG FINDEL A 7 km /4,35 millas

  • En coche

    EXIT 8 - KIRCHBERG A 3 km /1,86 millas

  • En tren

    LUXEMBOURG-VILLE A 5 km /3,11 millas

GPS :49.620998, 6.146072

Servicios hoteleros

N BISTRO

En el N'Bistro, nuestros chefs cocinan platos caseros cada temporada para servirlos en un ambiente agradable con un servicio impecable. En verano, disfrute del almuerzo o la cena en la terraza soleada.

Servicios en el hotel y en las inmediaciones

Registro a partir de - Salida hasta

Resumen

  • Aparcamiento
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
Servicios de catering
  • Un Restaurante
  • Un Bar
  • Desayuno
    • Bufé De pago
    • Express De pago
  • Servicio de habitaciones
    • Aperitivos fríos
    • Comidas calientes
Reuniones/eventos
  • 9 Salas de reuniones
Accesibilidad
  • Hotel accesible en silla de ruedas
Servicios y equipamiento del hotel
  • Información del hotel
    • 260 habitaciones
    • Una habitación for people with reduced mobility
    • 42 habitaciones familiares
    • 36 habitaciones comunicadas
    • 260 habitaciones para no fumadores
    • 7 plantas
  • Languages spoken at the hotel
    • Español
    • Inglés
    • Alemán
    • Arabe
    • Portugués
    • Holandés
    • Italiano
    • Francés
  • Servicios de lavandería y aparcacoches
    • Prensa De pago
    • Limpieza en seco y planchado
  • Wifi
    • Línea de conexión de alta velocidad
    • Wi-Fi en áreas comunes
    • Wi-Fi de alta velocidad
    • Wi-Fi en el hotel
    • Internet de alta velocidad
  • Aire acondicionado
    • Aire acondicionado
  • Instalaciones adaptadas para personas con movilidad reducida
  • Instalaciones libres de humos
  • Zona de registro de entrada y salida
    • Ampliación de la hora de salida
    • Registro rápido de salida
  • Material de oficina disponible
    • Máquina de limpieza de calzado
  • Plancha
    • Plancha en recepción
  • Caja fuerte en recepción
    • Caja fuerte en recepción
Acceso al alojamiento
  • OUTDOOR De pago
    • En las instalaciones
    • 50 plazas de aparcamiento
    • Personal
    • Unidades de recarga de vehículos eléctricos, 22 kVA
    • Unidades de recarga de vehículos eléctricos, 3,7 kVA
    • Unidades de recarga de vehículos eléctricos, 7 kVA
    • Aparcamiento siempre abierto
    • Aparcamiento con servicio de seguridad
  • INDOOR De pago
    • En las instalaciones
    • 53 plazas de aparcamiento
    • Personal
    • Aparcamiento siempre abierto
    • Aparcamiento con servicio de seguridad
Bienestar
  • Fitness centre
    • En las instalaciones
Familia
  • Servicios para niños
    • Biblioteca infantil
    • Zona de juegos interior para niños
    • Zona de juegos

Nuestros alojamientos

Disfrute de nuestra amplia suite Executive: 1 cama kingsize (180 x 210 cm), sofá cama para 2 personas, cafetera Nespresso, baño con bañera y ducha, bata y zapatillas y minibar gratuito.

Tus reuniones y eventos

Nuestras salas de reuniones

  • Número de salas de reuniones: 9

  • Tamaño máximo: 276 m²

  • Capacidad máxima: 300 personas

  • Aforo máximo para banquetes: 210 personas

Más información

Valoraciones de
Novotel Luxembourg Kirchberg de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.4/5

9.356 opiniones

Valoración de TripAdvisor 4.0/5

1.234 opiniones

2021 Certificado de excelencia de TripAdvisor
Certificado de excelencia 2021

Extraordinario hotel

Nota de clientes de Avis 5.0/5

Carlos A. B. P. Familias - 05/10/2021 Comentarios confirmados ALL

Sumamente amables, la habitación muy cómoda, el servicio de restaurante fenomenal, toda una experiencia agradable para mi familia.

Dear Carlos Alberto, Regrettably, I am not able to write in Spanish, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. We are delighted to hear that you and your family enjoyed your stay with us. The comfort and well-being of our guests are of the utmost importance to us, and we are delighted that you were pleased with your accommodation. It is with great pleasure that I have shared your review with the Novotel Team and congratulated them on their efforts. We look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Todo muy bueno, con un buen descanso

Nota de clientes de Avis 5.0/5

Ecarlos Familias - 16/08/2021 Comentarios confirmados ALL

Nos sentimos muy bien, responde a las expectativas

Dear Ecarlos, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. It is a delight to read that you felt well during your stay at Novotel Luxembourg Kirchberg. With pleasure, I will share your kind feedback with all our team so they are aware of their contribution in ensuring you had an enjoyable experience. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Todo según lo esperado, sin ningún tipo de problema

Nota de clientes de Avis 5.0/5

Hugo Negocios - 13/06/2021 Comentarios confirmados ALL

Gestiones fáciles y sencillas, habitación correcta, personal amable…

Dear Hugo, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. Thank you for mentioning the friendliness of our team and the comfort of your bedroom, we work hard to make every stay an enjoyable one. Rest assured I will share your feedback with all the team and I will congratulate them. It is very rewarding, so thank you again. We hope to welcome you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Las habitaciones están viejas

Nota de clientes de Avis 2.0/5

R Negocios - 31/05/2021 Comentarios confirmados ALL

Un Novotel de 4 estrellas no puede tener cabinas duchas de plástico y con defectos. Moqueta vieja. No me gustó y no creo que aloje otra vez ahín

Dear Guest, Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I have taken your comment into account and I would like to apologize as your experience did not meet your expectations. Please know that we are currently working on a renovation project. I also have shared your feedback with the Novotel Team and in particular with our Maintenance Manager so he can take care of the mentioned points. Concerning the welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your ALL Loyalty card. If you agree with this offer, you can contact me directly at the following email address: H1… Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Pasable nada más.

Nota de clientes de Avis 3.0/5

Anónimo Negocios - 23/05/2021 Comentarios confirmados ALL

Cuando llegué la limpieza de la habitación no era buena, especialmente del baño. El café del desayuno no puede beberse.

Dear Guest, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I would like to express my apologies, as your experience did not meet your expectation. I have shared your feedback with all the team and particularly with our Housekeeping Manager so she can take appropriate measures. Regarding our check-in experience, I am sorry if it was not clear. Indeed, a bank guarantee has been requested. This guarantee is equal to your amount of your reservation plus a specific amount allowing you to put extra charges on your bedroom. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you again for a much more enjoyable stay. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com
Nota de clientes de Avis 1.5/5

Anónimo Negocios - 17/01/2021 Comentarios confirmados ALL

Poca predisposición del personal a ayudar. Pedí unos platos limpios y que me calentaran unos macarrones que compré en el supermercado de al lado, y no me quisieron calentar la comida en el microondas. En la mayoría de hoteles en los que me hospedo, incluso me facilitan un microondas en la habitación. Simplemente quieren que use su room service, extremadamente caro, y de poca calidad.

Dear Guest, Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. I have well noted your feedback regarding your request to reheat your food. Please know that due to the sanitary situation, we cannot accept to bring outside food into the kitchen. Indeed, we have to apply a strict cleaning protocol for all food entering the kitchen. Regarding your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… We truly value all feedback from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Muy contento

Nota de clientes de Avis 5.0/5

Sesar En solitario - 28/11/2020 Comentarios confirmados ALL

El hotel te hace sentir desde el primer momento seguro con todas las reglas de seguridad covid. El personal de 10, simpaticos y agradables te hacen olvidar el momento que estamos pasando. Room service para desayuno, comida y cena con un menu bien variado. Recomiendo este hotel

Dear Sesar, Thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I am glad to hear that you enjoyed so much about your stay at our hotel and appreciate your recognition of our team's excellent service which is very rewarding. Rest assured that I will share your kind feedback with all the Novotel Team and that I will congratulate them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Genial atención

Nota de clientes de Avis 4.5/5

Hugo Negocios - 25/10/2020 Comentarios confirmados ALL

Acogida amable, habitación espaciosa e impecable.

Dear Hugo, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. I am pleased to read that your bedroom were ideal for your requirements and that you appreciated our warm welcome. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We look forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Con muy buenas medidas de prevención

Nota de clientes de Avis 5.0/5

Carlos Negocios - 15/09/2020 Comentarios confirmados ALL

Muy buena atención e instalaciones adecuadas para preservar la salud.

Dear Carlos. Thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you had a pleasant experience. The safety and well-being of our guests are of the utmost importance to us, and we are delighted that you were pleased with the procedures we have implemented. I was pleased to read that you appreciated the service delivered by our team and I will be sure to share your positive review with them so that they are aware of their contribution in ensuring you had an enjoyable stay. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Nota de clientes de Avis 2.0/5

Anónimo Negocios - 23/07/2020 Comentarios confirmados ALL

No entiendo qeu no se limpiara la habitación diariamente ni tampoco qeu no hubiera carta de desayuno.

Dear Guest, Thank you for answering our satisfaction survey. Regrettably, I am not able to write in Spanish. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I’m pleased to read that you appreciated the friendliness of our breakfast team. With pleasure, I have shared your feedback with all the Novotel Team and particularly with our F&B Manager so he can congratulate his team. Please know that due to the current sanitary situation, we are unable to offer cleaning service. In fact, in order to protect yourself and our employees, we propose a change of room instead. Breakfast has also been adapted in order to follow the “safe to serve” certification label’s recommendation. Concerning your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excelente ubicación, muy buena atención del personal.

Nota de clientes de Avis 4.0/5

Rubén Negocios - 15/02/2020 Comentarios confirmados ALL

El hotel está perfectamente ubicado para cualquiera que deba alojarse en la zona de Kirchberg. El hotel está en buen estado y decorado con gusto si bien de forma un tanto impersonal. Las habitaciones son muy grandes, tranquilas y tienen todo lo necesario. La cama es muy cómoda, el desayuno es excelente, con mucha variedad, y el acceso gratuito a Internet es rápido y funciona a la primera. El personal es atento y profesional. Por otro lado, nada de esto resultó ser una agradable sorpresa, sino más bien lo esperado por lo que pagas, ya que el precio es más bien alto. Recomiendo reservarlo con tiempo y buscar promociones.

Dear Ruben, First of all, I would like to thank you for sharing your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. I will not hesitate in passing your kind comments about our breakfast buffet on to our restaurant team which will inspire us to continue with our efforts. I look forward to welcoming you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Buena ubicación. Acceso con transporte público

Nota de clientes de Avis 4.5/5

Beatriz Negocios - 15/02/2020 Comentarios confirmados ALL

Habitación agradable y buen desayuno.

Dear Beatriz, Thank you for taking the time to respond to our customer satisfaction survey. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I was pleased to read that you enjoyed your stay and that everything met your expectations. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Beatriz, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Buen alojamiento a precios correctos para Luxemburgo

Nota de clientes de Avis 5.0/5

Antxón Parejas - 06/01/2020 Comentarios confirmados ALL

Situado en el barrio "europeo" y muy bien comunicado con los transportes públicos con toda la ciudad. Tiene la calidad de la cadena y resulta cómodo y limpio.

Dear Antxón, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back in the future at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Muy correcto el hotel a excepción de la recepción que fue muy decepcionante.

Nota de Tripadvisor 3.0/5

julitafg63 En familia - 19/12/2019 Valoración certificada de TripAdvisor

La puntuación en general podría haber sido excepcional sino fuera por la poca profesionalidad de una recepcionista y su respuesta. El hotel es bastante cómodo y muy bien comunicado, las habitaciones muy confortables.

Dear Julita, First of all, I would like to thank you for taking the time to share your opinion regarding your stay. Regrettably, I am not able to write in Spanish. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I was pleased to read that you appreciated the comfort of your bedroom. Nevertheless, I was deeply sorry for your experience which does not reflect our standard of quality. I have shared your feedback with our Front Office Manager and she took the appropriate measures to prevent the future occurrence. Once again, please accept my apologies. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Best wishes for the Holiday Season. Sincerely, Marine Petitprez Customer Relationship Manager

Muy correcto, salvo una recepcionista muy poco profesional

Nota de clientes de Avis 3.0/5

Julia Familias - 18/12/2019 Comentarios confirmados ALL

Muy correcto, bien situado el hotel, muy cómoda la habitación. Solo hemos tenido un inconveniente en la confirmación de reserva se decía que la habitación tenía cafetera, al no tenerla lo dijimos en recepción y la recepcionista, la misma que nos atendió a la llegada nos dijo que no correspondía, le enseñamos el.mail con esa confirmación y nos dijo que no sabía español y que era su palabra contra la mía y que si tenía algún problema escribieramos un mail a su superior. Se ha escrito dicho correo y nos han contestado disculpándose y diciendo que había un error en la traducción, todo eso lo puedo entender y lo comprendo pero la actitud de la recepcionista no. Sinceramente lo de menos es la cafetera y sabiendo el error menos todavía pero lo que me molesta es la poca profesionalidad de la recepcionista y el trato recibido por ella. Por todo lo demás muy correcto el hotel.

Dear Julia, First of all, thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I was pleased to read that you appreciated the comfort of your bedroom and our location. Regarding your experience, please accept my apologies. Thanks to your feedback, the translation has been changed. Please know that following your email, your feedback has been shared with our Front Office Manager in order to prevent future occurrence. Once again, please accept my apologies. If you have the chance to come back to Luxembourg, please contact me at the following email address : h1…; so I can personnaly take care of your future bookings. All the Novotel Team wishes you a Happy Holiday Season. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excelente hotel

Nota de clientes de Avis 5.0/5

Salvador Negocios - 04/12/2019 Comentarios confirmados ALL

El hotel tiene excelente ubicación. Sus instalaciones y el desayuno son de calidad superior.

Dear Salvador, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Although I cannot communicate in Spanish, I would like to thank you for posting this review, so I will be answering in English; I hope this is not too much of an inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the location and comfort of our hotel. It is also a pleasure to know that you appreciated our delicious breakfast buffet. We look forward to welcoming you back, Salvador, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

BUEN HOTEL

Nota de clientes de Avis 5.0/5

Jose Familias - 10/11/2019 Comentarios confirmados ALL

Nuestra estancia en el hotel ha superado ampliamente las expectativas. La atención del personal excelente. Habitación muy buena, limpia y moderna; lo mismo que el baño. El desayuno perfecto.

Dear Jose, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I was pleased to read that you enjoyed your stay and that our friendly service exceeded your expectations. I will be sure to share your positive review with all our team and particularly with our F&B Manager and our Chef so they can congratulate their team. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Jose, in the future at Novotel Luxembourg Kirchberg Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Todo super bien.

Nota de clientes de Avis 5.0/5

Valentina N. Familias - 29/10/2019 Comentarios confirmados ALL

Hemos tenido una corta, pero muy buena estancia en el hotel, todo muy limpio y el personal muy amable. Hemos tenido un problema en el cobro, sin embargo, hemos tenido una muy buena recepción y gestión por parte del hotel. Recomiendo 100%.

Dear Valentina, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I am grateful for your kind remarks about the comfort or our hotel and the friendliness of our team. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. A massive thank you for recommending our establishment. We hope to see you again, Valentina, at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Hotel muy cómodo

Nota de clientes de Avis 4.5/5

Robert Negocios - 25/09/2019 Comentarios confirmados ALL

-Habitación muy espaciosa y cómoda aunque con vistas a un edificio en obras. -Detalles como tetera y botella de agua de cortesía. -El desayuno estaba bien sobre todo en alimentos salados, ya que dulces apenas había. -Trámite un poco desagradable con la tarjeta de crédito: exigen un cargo previo al llegar que se anula en el momento del check-out.

Dear Robert, Thank you for taking the time to post your opinion regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. The comfort of our guests is one of our top priorities, so it is rewarding to know that you were satisfied with your accommodation as well as our tasty and varied breakfast buffet. With regards to your comment it is our procedure as with many hotels to charge a deposit amount prior to our guest's arrival and refund this back. Rest assured that I did share your review with all the team and particularly with the Chef and the F&B Manager so they can congratulate their team. We truly value all feedback from our guests because it gives us the opportunity to constantly improve the quality of our product and services; thank you for sharing it. We hope to welcome you back to Novotel Luxembourg Kirchberg, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sin agua caliente

Nota de Tripadvisor 2.0/5

Z2747REraulr De negocios - 04/10/2017 Valoración certificada de TripAdvisor

Un hotel de esta supuesta calidad (4 estrellas) y precio, no puede estar un día sin agua caliente. Inaceptable. No ofrecieron ninguna solución alternativa ni compensación alguna por su nefasto servicio y atención al cliente.

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