Novotel Rotorua Lakeside 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.7/5 2,710 أراء

Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4

الوصف

خدمات الفندق الإضافية

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

الإقامات المتوفرة لدينا

احجز في هذا الفندق
الغرفة 1

غرفة

City View King Room with Special Access Bathroom

  • 2 من الأشخاص كحد أقصى
  • 28 / sq ft 301
  • فرش السرير 1 x سرير (أسرّة) كينج
  • المناظر: إطلالة جانبية على المدينة
  • غرفة مناسبة لذوي الاحتياجات الخاصة

موقع الفندق

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

نظام تحديد المواقع العالمي (GPS):-38.132935, 176.25143

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.7/5  2,710 أراء

تقييم TripAdvisor  4.0/5  3,313 أراء

Very poor

ملاحظة Tripadvisor 1.0/5

JordaNZC العائلات - تقييم TripAdvisor المعتمد

standards slipping

ملاحظة Tripadvisor 3.0/5

Kim S العائلات - تقييم TripAdvisor المعتمد

Kia Ora Kim, Thank you for sharing your feedback. I sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear that check-in was slow and that the cleanliness of your room did not meet our usual high standards. The socks left by a previous guest should not have been overlooked, and I will ensure our housekeeping team is reminded of the importance of thorough checks. I'm also sorry to hear that our breakfast and maintenance standards were not up to expectations. Your comments will be shared with the relevant teams to ensure improvements are made. We truly value your feedback and hope to have the opportunity to regain your trust on your next visit.

Disappointing

ملاحظة Tripadvisor 1.0/5

Lani5555 العائلات - تقييم TripAdvisor المعتمد

Kia Ora, Thank you for your feedback, and we deeply regret to hear about the issues you encountered during your stay. It is certainly not the experience we strive to provide for our guests, and we sincerely apologize for the delays in room availability, the lack of communication, and the cleanliness issues you mentioned. We take your comments about the staff and service seriously, and we will be addressing these concerns with our team to ensure that we provide a more courteous and efficient experience in the future. It is disappointing to hear that we did not meet your expectations, and we will work hard to ensure that our guests feel welcome and valued. We genuinely hope you’ll consider giving us another opportunity to make things right in the future.

Bad experience

ملاحظة Tripadvisor 1.0/5

Anas H تقييم TripAdvisor المعتمد

Total disappointment

ملاحظة Tripadvisor 3.0/5

Anita K Couples - تقييم TripAdvisor المعتمد

Kia Ora Anita, Thank you for sharing your feedback, and we truly regret that your recent stay did not meet your expectations. We're sincerely sorry to hear that the Christmas buffet dinner did not live up to the standard you were hoping for, and we understand how disappointing it must have been, especially when celebrating a special occasion. Please know that we take your comments seriously and will look into improving the quality of the food and the overall dining experience. We also regret the issues you faced regarding your Accor Plus membership and the mini bar. We appreciate you pointing these out as we strive to ensure that our guests enjoy all the benefits they are entitled to, and we'll address the mini bar and membership-related concerns with our team. We're also aware that the hotel's facilities, including the bathrooms, are due for some updates, and we are actively working on plans for improvement. We truly hope you'll reconsider staying with us again in the future, and we would love to have the opportunity to provide a much more satisfying experience.

بالاشتراك مع TripAdvisor

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