Novotel Rotorua Lakeside 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.7/5 1,628 أراء

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Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
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Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, نيوزيلندي

الوصف

خدمات الفندق الإضافية

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

الإقامات المتوفرة لدينا

غرفة

City View King Room with Special Access Bathroom

  • 2 من الأشخاص كحد أقصى
  • m² 28 / sq ft 301
  • فرش السرير 1 x سرير (أسرّة) كينج
  • المناظر: إطلالة جانبية على المدينة
  • غرفة مناسبة لذوي الاحتياجات الخاصة

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موقع الفندق

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
نيوزيلندي

نظام تحديد المواقع العالمي (GPS):-38.132935, 176.25143

الهاتف
فاكس +64 7 347 1888

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.7/5  1,628 أراء

تقييم TripAdvisor  3.9/5  3,358 أراء

Superb Hotel

ملاحظة Tripadvisor 5.0/5

Richard J تقييم TripAdvisor المعتمد

Sensational room Superb view Easy fast friendly check in Staff and friendly and helpful Loved it 👍 The location easy walking distance to everything

Dear Guest, Thank you so much for your wonderful review. We’re delighted to hear you enjoyed your room, the views, and our friendly check-in experience. It’s great to know our location and team helped make your stay so positive. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Novotel Rotorua Lakeside Team

Stay elsewhere - not enough staff

ملاحظة Tripadvisor 1.0/5

554nickt تقييم TripAdvisor المعتمد

Unfortunately booked a stay at Novotel and regretted it from the first time we arrived Waited at reception, no staff, once eventually checked in went to look for the restaurant to have dinner, no staff, eventually asked a young lady who said she would find someone to help us, waited over 5 minutes to eventually be taken to a poor buffet offering which we ate some of the low quality food and decided to then go for a drink at the bar, guess what - no staff - waited for 5 minutes and asked someone else with a drink where the staff were and they said they will eventually turn up, lo and behold the young lady from the restaurant did show up and served us after approx 10 minute wait At checkout, yes you guessed, we waited for the one member of staff to walk off to sort out an issue for another guest and again after around 10 minutes we were seen to! I suggest booking somewhere else where they actually offer customer service and decent food

Dear Guest, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, particularly regarding wait times and service availability. This is not the level of hospitality we aim to provide. Please know your comments have been shared with our team, and we are actively working on improvements to ensure a smoother and more consistent experience for our guests. We appreciate you bringing this to our attention and hope we may have the opportunity to welcome you back in the future for a much better stay. Kind regards, Novotel Rotorua Lakeside Team

Disappointed Novatel is normally of a good standard

ملاحظة Tripadvisor 3.0/5

gary w تقييم TripAdvisor المعتمد

I am a platinum member with Acorr and normally I’m very happy to recommend them but after checking into the Novotel at Rotorua NZ first disappointment was there was no bottle of water in the room. You have to get a jug and go down to the restaurant or the bar and get yourself a jug of water! Just thing you want to do when you check in late or you’re a bit tired. The staff are quite friendly but They’re obviously a little bit busy to be able to go that extra mile, the eggs that I got for breakfast were cold the, chips that I ordered later that night were undercooked in the restaurant. They were supposed to come with sea salt and vinegar.(as described in the menu ) They came with aioli and ketchup and a little paper satchel of ordinary Salt. I could say some more things but this basically describes the visit very average quite a bit below the standard I expect from Novotel (and it wasn’t cheap ) probably more what I expect from an ibis.? But I must admit I’ve stayed in three star hotels which I’ve found much better as far as service etc Goes. I would find some other accommodation next time I visit.

Dear Guest, Thank you for sharing your feedback and for your continued loyalty as a Platinum Accor member. We really appreciate you taking the time to let us know about your experience. This is not the standard we aim to provide, and your comments have been shared with our team to help us improve. We hope to have the opportunity to welcome you back to Novotel Rotorua in the future and provide the experience you expect from us. Warm regards The Novotel Rotorua Lakeside team

Location by lake

ملاحظة Tripadvisor 3.0/5

ge0teach84 تقييم TripAdvisor المعتمد

Average room. Had view overlooking lake. Short walk to restaurants and shops. Breakfast had selection of salads, fruits,and eggs.

Dear Guest, Thank you for your feedback. We’re pleased to hear you enjoyed your stay and our beautiful lakeside location. We hope to have the pleasure of welcoming you back again soon. Kind regards, Novotel Rotorua Lakeside

Excellent service

ملاحظة Tripadvisor 5.0/5

kiwi-yobbie تقييم TripAdvisor المعتمد

Thank you Novotel Rotorua for the clean comfortable room, lovely service and food. We had an excellent stay and will return again.

Dear Guest, Thank you for your kind review. We are delighted to hear you enjoyed the comfort of your room, our service, and dining options. Your feedback is greatly appreciated, and we look forward to welcoming you back to Novotel Rotorua Lakeside in the future. Kind regards, The Novotel Rotorua Lakeside Team

بالاشتراك مع TripAdvisor

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