Mount Lofty House 5 つ星

トリップアドバイザーの評価 4.9/5 1,307 件のレビュー

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1 Mawson Drive, 5152 CRAFERS, オーストラリア

説明

ホテルのその他の情報

  • Only 15 minutes from Adelaide CBD in the heart of the Adelaide Hills

  • Luxurious Gatekeepers Day Spa

  • Experience one of the state's top dining experiences at Hardy's Verandah Restaurant.

  • Discover the history of Mt. Lofty House and our beautiful grounds.

  • Breathtaking views over the Piccadilly Valley.

当ホテルの客室

ホテル所在地

Mount Lofty House

1 Mawson Drive
5152 CRAFERS
オーストラリア

GPS:-34.986628, 138.70944

電話番号
ファックス +61 8 8339 5656

ホテルサービス

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HARDY'S VERANDAH RESTAURANT

Built in 1852 for Arthur Hardy, the house was his summer residence, but it also became a venue for the most lavish parties. Today, the space has been transformed into SA's top restaurants true to the house's tradition of refinement, elegance and opulence.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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トリップアドバイザーの評価  4.9/5  1,307 件のレビュー

2025エクセレンス認証

Very disappointing!

トリップアドバイザーの評価 2.0/5

186338Chris1966 トリップアドバイザー認証口コミ

We booked the hotel as we were told it was one of the best hotels in South Australia. Unfortunately I cannot agree. It was very disappointing and I wouldn’t want to stay there again. When we arrived we were given a garden view room which unfortunately meant the only things on view were us. There was no privacy as it only had thick curtains which we had to close most of the time so there was really no point being up in the beautiful Adelaide Hills. We asked to move and offered to pay but were told though we were staying for five nights we could only move for the last night so we didn’t bother. Also when we arrived my Wife requested a spa treatment but we were informed that there was no availability until the day we were leaving so that didn’t work. Next we asked if there was a hotel car to take us to some places we’d like to visit. They said there is one but it isn’t for you and can only be used by Sequoia guests so we had to rely opinion rather unreliable taxis who clearly didn’t want to make the journey up into the hills. This was a pain but also rather expensive so make sure you have a healthy taxi budget if you are staying and don’t have your own car. Finally, the restaurant. It’s was awful! We were told the only time we could book was 6.00pm on our final night and though we were there at exactly 6 we were ignored until 6.30 when they finally asked us what we’d like to drink. It didn’t get any better, each course took half an hour to come, which is a long time with a tasting menu and though the first few courses were very nice the meat courses were cold and we gave up. We didn’t wait for the for the desert courses as it was already 9.30pm and we really didn’t want to wait another couple of hours to finish as we had a flight in the morning. No one seemed to care about this, and that really sums up Mount Lofty House. It’s a nice historic building but it lacks any feeling of warmth or welcome. The staff are nice enough but you alway feel as though you are doing them a favour by being there and guests are really rather annoying! My tip, if you are thinking of spending the money to stay here, don’t. If you are attending a wedding or a party it’s a beautiful venue but it’s not a place for a holiday.

Dear Christopher, Thank you for taking the time to share your feedback. We are truly grateful you chose to stay with us, and I am very sorry that your experience did not reflect the exceptional hospitality we aim to provide. Regarding your room, our team provided a complimentary upgrade on your first evening to ensure you remained in the same room for the full duration of your stay across two reservations. Our Piccadilly Garden Rooms each feature either a balcony or courtyard overlooking the estate gardens, a space many guests enjoy for quiet moments during their stay. I am sorry this did not meet your expectations for privacy and outlook. We were at full occupancy during your stay, which unfortunately limited alternative room options, and while an upgrade was available for your final night, I understand this was not suitable. For spa bookings, we reach out by email to encourage guests to reserve in advance, as our Gatekeepers Day Spa often fills quickly. I understand how disappointing it must have been that the available times did not align with your schedule. Mount Lofty Estate does not operate a complimentary guest vehicle, but we work with a professional chauffeur service to assist with touring the region. I am sorry this did not meet your expectations, and I can understand how frustrating taxi delays can be. Regarding your dining experience, I am very sorry that the pace of service during your evening did not meet the high standards we aim for. While your table was relocated to ensure your comfort and we offered to deliver the remaining dessert courses to your room, I understand you preferred not to enjoy this, given your early flight. Finally, I am sorry you felt a lack of warmth during your stay. Genuine hospitality is at the heart of what we do, and we regret that we fell short on this occasion. Your feedback is valued and will help us continue to improve. We hope to have the opportunity to welcome you again so you may enjoy the warm hospitality and unique charm that Mount Lofty House is known for.

Generally very good.

トリップアドバイザーの評価 4.0/5

Alastair T ビジネス - トリップアドバイザー認証口コミ

Excellent breakfast and dinner. Poor quality conference lunches. Very clean. Great service. Good rooms that are well decorated.

Dear Alastair T, It was a pleasure to host you for your conference and thank you for taking the time to share your experience at Mount Lofty House. We’re delighted to hear that you enjoyed our breakfast and dinner offerings, found the rooms comfortable and well decorated, and experienced great service throughout your stay. We do appreciate your comments regarding the conference lunches. Your feedback is valuable, and we’ll be reviewing this with our culinary team to ensure we’re delivering the same high standard across all meal periods. Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back and exceed your expectations in every area. Kindest regards Christopher and the Mount Lofty Estate Family

Perfect

トリップアドバイザーの評価 5.0/5

Shirley T ファミリー - トリップアドバイザー認証口コミ

Awesome venue for a wedding, the view was amazing, food was fantastic, rooms were quiet, dark and clean, perfect for sleeping.

Dear Shirley T, It was our pleasure to be your hosts on this getaway to the Adelaide Hills. Thank you so much for your wonderful review! Knowing that you enjoyed the views, loved the food, and found the rooms quiet, comfortable, and restful truly means a lot to our team. We look forward to welcoming you back to the House soon! Kindest regards Christopher and the Mount Lofty Estate Family

A fabulous getaway

トリップアドバイザーの評価 5.0/5

KatbAdelaide トリップアドバイザー認証口コミ

Mount Lofty House is an absolute gem. Just 30 minutes from the city of Adelaide, but you feel like you're in a different land. The Day Spa is divine, the food in the Hardy's Verandah Restaurant fabulous, the welcome tour interesting and informative and my room was delightful.

Dear KatbAdelaide, We were delighted to welcome you to enjoy a stay at Mount Lofty House. One of the things we treasure most about Mount Lofty House is that, while we’re only moments from Adelaide and right in the heart of the beautiful Adelaide Hills, it still feels like a completely different world, and we’re so glad you experienced that. It’s wonderful to know you enjoyed the Day Spa, your experience at Hardy’s Verandah Restaurant, the welcome tour, and of course your room. We’d be thrilled to welcome you back for another retreat whenever you feel like escaping the everyday. Kindest regards Christopher and the Mount Lofty Estate Family

Spectacular property and views, quiet, relaxing, impeccable service food and wine

トリップアドバイザーの評価 5.0/5

Lorinda S トリップアドバイザー認証口コミ

My husband and I spent a wonderfully relaxing 3 nights for our wedding anniversary staying in a Balcony Room. We were given the tip-off regarding balcony rooms from a local friend and we’re very happy we did. The view is spectacular, the room gorgeously decorated in keeping with the heritage vibe of the house and was extremely comfortable. Highlights were the impeccable service by every staff member especially the gentleman at front of house but also Hardys restaurant waiters. Food and wine were top notch. If you’re looking for a quiet, relaxing trip this is it. Highly recommended to escape the hustle and bustle of daily life especially for us Melburnians!

Dear LorindaSontour, It was our pleasure to be your hosts of such a special Wedding Anniversary celebration! Your kind words about our team, and especially the Hardy’s Verandah Restaurant, mean a great deal to us. We’re thrilled that their service, along with the food and wine helped make your stay memorable. We’re so pleased you were able to unwind and enjoy the quiet retreat you were after. Thank you again for the recommendation. We truly hope to welcome you back for another relaxing stay whenever you next need a break from the hustle and bustle of Melbourne life. Kindest regards Christopher and the Mount Lofty Estate Family

との提携 TripAdvisor

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