イビス アデレード 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 3,810 件のレビュー

イビス アデレード - Image 1
イビス アデレード - Image 2
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ホテルのその他の情報

多様な目的に使用できるミーティング施設、活気溢れるバーとレストランを備えた当ホテルは、イベントやビジネスミーティングに最適です。交通の便に優れた市の中心部にあり、長い一日を終えた後のリラックスに最適です。

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ホテル所在地

イビス アデレード

122 Grenfell Street
5000 アデレード
オーストラリア

GPS:-34.924029, 138.604271

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

IBIS KITCHEN

レストランおよびバーは 1 階にあります。毎日のご朝食とディナーにご利用いただけます。当ホテルのバーは、食前酒、ご友人や同僚との集まり、一日の終わりに楽しむ夜酒に最適です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  3,810 件のレビュー

トリップアドバイザーの評価  4.5/5  1,956 件のレビュー

2023エクセレンス認証

Terrifying Breach of Security – Appalling Lack of Accountability

トリップアドバイザーの評価 1.0/5

Seashellee ビジネス - トリップアドバイザー認証口コミ

As a solo female business traveler, my stay at Ibis Adelaide on the night of the 24th September 2024 was an absolute nightmare. While I was asleep, two men were given access to my room by the hotel staff due to an unforgivable error. I was naked and asleep, only to be awoken by these strangers entering my room. This severe invasion of my privacy has left me feeling terrified, vulnerable, and deeply shaken. Despite the gravity of this shocking security breach, the hotel’s management has done nothing to adequately compensate me for the emotional trauma or the loss of a full day’s work, as I was unable to function due to no sleep and the distress. Offering a one-night refund is a disgraceful and insulting response to such a serious incident. Safety and security are fundamental when staying at any hotel, and Ibis Adelaide has demonstrated a complete failure in both. Their lack of accountability and refusal to properly address this situation is unacceptable. I would strongly advise anyone, especially solo travelers, to avoid this hotel at all costs.

Dear Seashellee, Thank you so much for sharing some feedback on your experience with us, As I have mentioned in our direct communications, we are all terribly sorry for the error made by the team, who were having some difficulty using our new operational system. The other guest immediately backed out of the room the second they realized it is occupied and our Duty Manager offer you an alternative room straight away so you can feel more at ease during the night. We take these matters very seriously and have re-trained the team to ensure this technical error does not occur again in the future. Once I have been notified of the incident I offered you a full accommodation refund as I believe it is only right that we do not charge you anything for the stay due to the stress caused. I am sorry that you do not feel that to be a fair solution and that you wish to have further monetary compensation beyond any expense incurred at the hotel. Once again, please allow me to extend my sincere apologies for the stress caused and I appreciate you sharing your honest comments. Sincerely, Daria Felde Hotel Manager ibis Adelaide

Great hotel right in the city

トリップアドバイザーの評価 5.0/5

paradisevalleyl1 Solo travel - トリップアドバイザー認証口コミ

Great hotel right in the city. Comfy bed . A really great breakfast with fruits yoghurs t as well as a fully cooked choice - very reasonably priced. Very helpful staff. The dining area at night is very dark- needs better lighting. Very easy to walk to nearby restaurants and tour operators will pick you up from here.

Dear Paradisevalleyl1, Thank you so much for staying with us and also taking the time to give us some feedback. It is great to see that you have enjoyed your stay with us, although I am sorry if the ambient lighting in the Bar was a tad too dark. Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay more special. Sincerely, Daria Felde Hotel Manager ibis Adelaide

Ibis Adelaide

トリップアドバイザーの評価 5.0/5

Country_traveller24 Couples - トリップアドバイザー認証口コミ

We live in rural South Australia and stay at the Ibis Adelaide as it is an excellent location so close to the mall and services. The staff are excellent and rooms clean and tidy. As a member you also receive 5% off bookings. There is not an on site carpark but the car park is located just before the hotel and a short walk. Breakfast is good also. We highly recommend stay at the Ibis!

Dear Country_traveller24, I really appreciate your lovely feedback! It is very kind of you to do so - it really means a lot to all of us here at the ibis Adelaide, and we hope to see you again in the future. Sincerely, Daria Felde Hotel Manager ibis Adelaide

便利

お客さまの声 4.0/5

D ビジネス - 確認済みレビュー すべて

仕事のため滞在したが一度、朝の出勤前の時間がない時に朝食後、部屋に戻って支度して出かけなくてはならない時、部屋のノブにかけた覚えのない札がかかっていて、ルームキーが使えなくなっていて部屋に入れずとても大変だった。最上階だったため一階のフロントに行くまで、朝だったためエレベーターが何度も停まって辿り着かず出勤に間に合わなそうになった。フロントですぐ対応してもらい、部屋へ戻ると札がなくなっていた。誰かがやったとしたらとても怖いと思った。それをその日の午後仕事から帰ってフロントで言うと、時々ルームキーは効かなくなることがあるが、すぐこちらでなおせます、と言われた。それ以上説明する気がなくなった。

Dear Yuka W., Thank you for sharing your feedback. We’re glad to hear that the front desk addressed the issue promptly, though we apologize for the inconvenience you experienced with your room key and the unexpected tag on the door. We understand how frustrating this situation must have been, especially when you had a busy schedule. We’ll certainly look into this to ensure a smoother experience for our future guests. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out directly. Sincerely, Sashi Assistant Manager

好立地、24時間チェックイン

お客さまの声 3.5/5

匿名 ビジネス - 確認済みレビュー すべて

フライトが遅い時間帯に着く予定でしたし、しかも遅延しました。帰りのフライトも早朝だったので、24時間チェックインが助かりました。 また、大きな通りに面し、スーパーマーケットも近く、主要な観光地も徒歩で行くことができて、立地がよかったので助かりました。

Dear Akiko Y., Thank you for sharing your feedback about your recent stay at ibis Adelaide. We’re glad to hear that our 24-hour check-in, convenient location, and proximity to key attractions were beneficial for you. We apologize for the inconvenience you experienced with the shampoo, conditioner, and body soap. Your feedback is invaluable, and we’ll look into improving the quality of these products. We're also sorry to hear about the discomfort with the chair and the small refrigerator. Your comments will be reviewed to enhance our guest experience. Regarding taxi arrangements, we appreciate your suggestion and will work on providing clearer instructions for guests needing transportation. Thank you again for your review and we hope to have the opportunity to welcome you back and provide a more comfortable stay. Sashi Assistant Manager

との提携 TripAdvisor

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