ソフィテル アデレード 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 4,343 件のレビュー

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108 Currie Street, 5000 アデレード, オーストラリア

説明

ホテルのその他の情報

  • 5-star French luxury in the heart of Adelaide

  • Lavish suites and rooms with stunning views of the Adelaide coast, hills and city skyline

  • パーソナライズされたサービスを提供するクラブミレジム

  • Garcon Bleu, modern French influenced restaurant

  • Déjà Vu, a chic champagne bar

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ホテル所在地

ソフィテル アデレード

108 Currie Street
5000 アデレード
オーストラリア

GPS:-34.9242253, 138.5956574

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GARCON BLEU

For a gastronomy experience to impress, Garcon Bleu blends French flavours with locally sourced produce for a surprise Australian twist. Indulge in exquisite menus created with a certain savoir faire, inspired by the seasons and cooked to perfection.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,343 件のレビュー

トリップアドバイザーの評価  4.0/5  215 件のレビュー

2024エクセレンス認証

Adieu Sofitel

トリップアドバイザーの評価 1.0/5

djhm トリップアドバイザー認証口コミ

After only 9 months, our return visit left us wondering if this really was the same place. At great expense, we booked 2 rooms plus club access and valet parking. Upon arrival, we sat in our car, waiting for a valet to appear. After several minutes we realised that we would have to attend to our owm bags and moved everything inside. At check-in, I was told that they would now take care of the car for me!!! At no time during our stay did we see a valet outside - it appeared that it was now an "indoor" valet operation and everyone was unloading their own bags and bringing them into the lobby. Arriving in our room I expected our arrival drink that a silver Accor member normally receives but alas, like the valet service, that was non-existent. Shortly after check-in we went to the club and expecting the same service from 9 months ago, we were shocked to discover that everything was SO different. The presentation, food and level of service had gone down the drain and we were left wondering why anyone would actually pay for this. Of course, each ROOM is charged the same amount, regardless of the number of guests so that made things even more frustrating when 1 room had only 1 guest and tet paid the same price as for 2 guests! It would also be a good idea to have a price for those who don't partake of alcohol as our money is also subsidising all the drinkers! We went back to the club for evening canapes and then breakfast and afternoon both days and confirmed that the present level of "service" was now the new "norm". A terrible disappointment and now the Sofitel is no better than other local hotels and their meagre offerings of club facilities - long gone are the wonderful high tea afternoons and breakfast spreads and we will also now be "long gone"! The issue with the rooms was also ridiculous - both rooms had no light working above the dining/work table. After making 4 separate calls about the chandeliers in our 2 rooms, I got the story that they were waiting for the arrival of parts from China. Several hours after, I received a call from a manager who apologised and then gave me yet another version of the story - this time - the parts were already on site but the electrician wasn't working until the following day! You have lost us as guests as we can get better value for money and the same "service" levels even at the InterContinental. Adieu!

Fantastic room & service. We’ve stayed 4 times since August.

トリップアドバイザーの評価 5.0/5

WenWin Couples - トリップアドバイザー認証口コミ

We love this place. Everyone is a delight to deal with. The restaurant food is very high quality, as is the wine list too. We’ve needed to be in Adelaide a few times over the past 3 months- coming back for a 4th visit on Thursday 12/12 for 4 nights. See you all again soon Wendy & John

Merci Wendy and John! Thank you so much for your continued loyalty and for sharing such kind words about your experiences with us! It's incredibly rewarding to hear that you've enjoyed our rooms, the service and the dining and wine offerings at each visit. Knowing we've become your go-to in Adelaide means the world to us. We hope your most recent visit was as memorable as the others have been!

Not worth the price

トリップアドバイザーの評価 1.0/5

Guide671891 Couples - トリップアドバイザー認証口コミ

Check in date: 22/11/24 booked a luxury room with club millesime room cost around $500+ for 1 night. Arrived at the hotel around almost 3 pm. Room was not ready until almost 6 pm. They made us wait that long, luckily I purchased the room with lounge access so we stayed there until room was ready. Had to ask 3x to double check if the room was ready, even the staff in the club was shocked that we were still waiting at around 5:30, he had to literally go down to reception to follow it up. Both me and my partner were tired and just want to rest prior to our anniversary dinner at 6 but couldn't even do that. On arrival to the room, the room was not even clean (at least not what you would expect from a 5 star hotel). I thought at least they would have a welcoming gift for making us wait that long (I am also a accor gold member) as we usually would get a welcoming gift even a letter but nothing at all which we don't mind. Tried the T.V and the remote wasn't even working properly which was so annoying. Staffs at the restaurant and lounge was all so lovely, the manager gave as free bubbles when he heard about us waiting for 2 hrs to check in when we had our dinner. The next day, I asked for a late check out, thought they might even give us a later check out given that I told them we waited so long to get in our room. But the best they could do was 12:30. We didn't even bother and just left around 10:30. Overall, I was not satisfied with our stay. The service could be so much better for its price. You could definitely get better service somewhere else for so much cheaper.

Merci for taking the time to share your experience with us, and I'm truly sorry to hear that your stay fell short of expectations, especially during such a special occasion. While I'm glad you had access to Club Millesime during the wait and that the team there tried to assist, it's clear we could have handled the situation more proactively. The condition of the room is disappointing to hear and certainly not the level of quality or service we strive for. Your feedback regarding the lack of a welcome gesture, especially as an Accor Gold member, is also noted - we deeply value our loyal guests and regret that this recognition was overlooked. I appreciate your kind words about our Garcon Bleu and Club Millesime ambassadors, however it is clear that overall we missed the mark in delivering a seamless and enjoyable experience from start to finish. Your comments have been shared with our management team for review. I hope we'll have the opportunity to welcome you back in the future and provide the level of service you rightfully expect from Sofitel Adelaide.

Very comfortable stay. Very friendly staff.

トリップアドバイザーの評価 5.0/5

harrisandfamily ビジネス - トリップアドバイザー認証口コミ

The whole process of checking-in and then checking out was seamless and quick. The staff was super helpful and friendly. Great central location. Beautiful views of the city. Excellent buffet breakfast. We stayed for five nights and had no problems during our stay.

Merci for your wonderful feedback! We're delighted to hear your check-in and check-out experiences were smooth and efficient. Our team takes pride in providing friendly and helpful service so it's lovely to know this stood out to you. It's fantastic to know that you enjoyed our location, city views and breakfast offering. We're so glad your stay was seamless and without issue. We hope to welcome you back to Sofitel Adelaide for another great visit in the future!

Very good, and not so good

トリップアドバイザーの評価 3.0/5

BeaversTravelWell Couples - トリップアドバイザー認証口コミ

We arrived a noon, and hoped for a room that was ready. Front desk person checked us in and said a room would be ready shorty. He asked us for our number and he would text when ready. 2.5 hours later after roaming Adelaide we checked at the front desk. Waited inline to speak to the same person, asked about our room and we got “oh sorry” and were handed our card. Room was well appointed and clean. Don’t waste your money on the Club access. Our morning experience was very disappointing, the lounge was empty. We order a poached egg on toast from the menu and it took over 30 minutes. While waited we had some very unripe fruit. Our experience; the hotel is very nice, however the service was not great.

Merci for taking the time to share your feedback with us. We're pleased to hear that you enjoyed your room, but we are genuinely sorry that the service didn't meet your expectations, especially during your check-in and Club Millesime experience. Your experience with the delay at check-in and Club service is certainly not the standard we strive to deliver, and we apologise for the inconvenience caused. We appreciate your feedback, and we will ensure that your comments are shared with our team to improve our processes and ensure a smoother experience for future guests. Thank you once again for your honest review, and we hope to have the opportunity to welcome you back and provide the exceptional service we are known for.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 468 件のレビュー 7.7/10 朝食

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アデレードのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。