Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 494 reviews

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Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  494 reviews

TripAdvisor Rating  4.5/5  7,395 reviews

Beautiful beach

TripAdvisor rating 5.0/5

Лариса Е TripAdvisor review

Wonderful hotel the most beautiful beach in hurghada all staff is friendly specially saif from recption who speaks russian very well also larena from guest relation she escorted me to my beautiful room😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘

Brillent

TripAdvisor rating 5.0/5

Олександр Т TripAdvisor review

The hotel is good . Beach is goid all the staff are amzaing . I like the hotel too much because the staff the are very good specaily reception team is marvelous . Always they happy happy and helpful Hisham . Moustafa are the best in the hotel . Thank you so much for you

Шановний Олександре, Дякуємо за ваш позитивний відгук! Ми раді дізнатися, що ви насолоджувалися вашим перебуванням у нашому готелі та що наша команда, зокрема співробітники рецепції, змогла залишити у вас приємні враження. Ваші добрі слова щодо Хішама та Мостафи будуть обов'язково передані їм. Сподіваємося на нову зустріч! З повагою, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Poor food

TripAdvisor rating 2.0/5

Lukas L TripAdvisor review

Rooms outdated, the food is very poor quality and most of the time never changes. all of the family members got severe diarrhoea, the hotel shops are 3 times overpriced than a normal shop, but the staff and animation team were good and friendly, the shows are the same every week with nothing special.

Dear Mr. Lukas, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you described concerning the quality and variety of our food offerings, as well as the condition of your room. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However, we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. We value your comments and will take them into consideration as we continually strive to enhance our guests' experiences. It is heartening to know that our staff and animation team made a positive impression. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

The worst hospitality which i ever experienced in hurghada and i was in Hurghada 9 times!

TripAdvisor rating 1.0/5

rankomiletin Friends getaway - TripAdvisor review

Reception: Starting from reception and Mr. Saif which is so arrogant and unprofessional and i am also working in Hospitality in a very popular cruise line he is absolutely not good for reputation of Mercure hotel and because of him many people will not come back here again and i will definitely talk about this case. First of all he don’t know how to greet a guest and i am not the only one which is having this opinion because we talk between each other’s. Second thing if they explain to the guests something, and next day they change their mind or they forget what they say than later we have unnecessary conversation and loosing our time with arguing and on the end we need to call a manager to “fix” the problem. Food: Food is okey, almost the same with some poor daily rotation. Only 1 person is preparing pasta, and there is always big line, which is understandable because 1 person cant be so fast, so than means minimum 2 chefs suppose to make pasta for better quality and less waiting time in line. Chef Hamdy which Is making pies is super nice and friendly, and he is making delicious pies. Service: There is many nice people in service but unfortunately people like Saif is definitely lowering down the total rate of this hotel. Guys which are cleaning the tables deserve a raise and thank you for hard work. The entertainment team: Rose, Tamara and others they are kind, but program over the day is pretty much the same! In the evening there is opportunity to go in the club for 15 dollars with transfer and 1 drink. Room: Rooms are not in the best condition like for example shower cabin door can’t be closed properly, and the smell in the room was a but unpleasant. Room stewards were very kind and they are working hard every day. The door card is often not working so you need to walk all way around to unpleasant reception team to ask for help. Overall i will never again visit this hotel, because i don’t want to be treated with arrogance and unprofessional people. Mercure “thank you” for your unhospitality we will not see each other again.

Dear M. Rankomiletin, Thank you for taking the time to share your experience regarding your recent stay at Mercure Hurghada Hotel. I sincerely regret to hear that your visit did not meet the expectations you had based on your previous experiences in Hurghada. I appreciate your feedback regarding our reception staff and will ensure that your comments are noted. It is imperative for us that all guests feel welcomed and valued, and I am truly sorry to hear that this was not your experience. Your observations about communication issues among our team are also important, and I will discuss them with our management to ensure we provide consistent information to our guests. Regarding the dining experience, I am glad to know that Chef Hamdy made a positive impression with his delicious pies. Your comments about the pasta preparation and service efficiency have been duly noted, and we will consider your suggestions to enhance our guests' dining experience. I am grateful for your kind words about our room stewards and the cleaning staff, who work diligently to maintain high standards of cleanliness and service. However, I apologize for the inconveniences you faced with the room conditions and key cards, and I assure you that we will look into these matters further. While it is disheartening to hear that you will not be returning to our hotel, I appreciate all your feedback, as it helps us to identify areas for improvement. We value your insights and hope that your future travels will provide you with the hospitality you deserve. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Loved the place definitely coming back

TripAdvisor rating 5.0/5

Ezzateldeeb TripAdvisor review

Loved the place definitely coming back. Great experience with an amazing food and lovely helpful staff. They make sure you have what you need and always friendly. Food is good and the beach is also clean.. been in November here and the weather was just amazing.. sometimes cold at night but still ok

Dear Mr. Ezzat, Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our food and found our staff to be friendly and helpful. It’s wonderful to know that you appreciated the cleanliness of the beach and the pleasant weather during your visit. We look forward to welcoming you back for another amazing experience! Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

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Other web-users rate our hotel

  • 809 reviews 9.2/10 Location
  • 1,458 reviews 8.6/10 Room
  • 3,005 reviews 9.4/10 Service
  • 163 reviews 6/10 WiFi
  • 1,414 reviews 9.3/10 Beach
  • 872 reviews 8.7/10 Amenities
  • 853 reviews 9/10 Cleanliness
  • 569 reviews 7.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.