Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 483 reviews

Mercure Hurghada Hotel - Image 1
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Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
HURGHADA
Egypt

GPS:27.132575, 33.828042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  483 reviews

TripAdvisor Rating  4.5/5  6,989 reviews

An amazing place to stay

TripAdvisor rating 5.0/5

Iryna K TripAdvisor review

As a regular guest, I would like to say that the hotel has its pros and cons, something could have been renovated, breakfasts could have been more varied. But people who work here will definitely compensate for all these minor things, they are friendly, welcoming and they make you feel at home. One of the major improvements that we were really pleased with was the work of the animation team. The activities in Mercure have never been this well organised and planned, guests are really involved all the time, everyone can choose something they like and, what is even more important, they are never pushy or overwhelming. Big appreciation to Mo Salah for his great work, he puts a lot of effort into everything that is going on and makes people really enjoy quality entertainment.

10/10 hotel - fantastic value for money

TripAdvisor rating 5.0/5

sportschick Families - TripAdvisor review

Just returned from a fabulous family holiday. We were so impressed with the Mercure, fantastic value for money, great hotel for families, nothing was too much trouble. The animation team led by Mo work tirelessly to entertain, so many activities on offer, we loved the vibe by the pool. Snorkelling off the beach was awesome and the sea and pool temps were perfect. The housekeeping team are so friendly, make towel creations each day, tidying rooms and leaving water each day. The food was delicious, the kitchen and restaurants are absolutely spotless, food can get a little repetitive but that’s only because we are a little fussy, the food was excellent. We would recommend to anyone 10/10 for a great hotel with brilliant, friendly and helpful staff.

Hello again Mercure

TripAdvisor rating 5.0/5

Lenuccha TripAdvisor review

Returned again to this hotel, after 5 years. The most beautiful beach in Hurghada. The hotel has an atmosphere of relaxation and good time. The hotel staff is friendly and helpful. Animators are communicative and create an atmosphere of "holiday"

Nice family holidays

TripAdvisor rating 5.0/5

Ol A TripAdvisor review

Really nice Hotel. Not so big, not too many people. Food is good arabic food. Heated Pool was available. Kind animation team. For the service at the main restaurant, there is some space for improvement. They are very kind guys, but could be a little bit faster. Rooms are clean and nice with a good view to the sea. Could be a better internet range

Dear Ol A, Thank you for choosing Mercure Hurghada Hotel for your family holidays. We are delighted to hear that you enjoyed our hotel, the delicious Arabic food, heated pool, and the beautiful sea view from your room. Your feedback about the service speed at the main restaurant is well noted for improvement. Our team is dedicated to enhancing our guests' experience. We appreciate your kind words and look forward to welcoming you back. Warm regards, Merna Emam Guest Experience Manager

Schöne Anlage und Zimmer - der Rest hat Luft nach oben

Customer review rating 2.0/5

Tim G. Couples - Confirmed reviews ALL

The Food in the Restaurant is somtimes OK and sometimes horrible (It always looks good, but is not tasty). Spices are sometimes completly missing (even salt). After two days you get mainly the same. Not cooked (raw) Caneloni were our highlight. The Beachvolleyballfield dosent deserve the name. Bad net, grass on the field, not enought sand, water from the sprinkler.... The reception was friendly and we already agreed to give them a tip. But when we left and left our outside towels at the room, they asked us to get them cause we have to give them back or will be charged...this is absolutly not OK for a 4* Hotel.

Lieber Tim, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Es freut uns zu hören, dass Sie unsere Anlage und Zimmer schön fanden. Wir bedauern zutiefst, dass Ihr kulinarisches Erlebnis im Restaurant nicht Ihren Erwartungen entsprochen hat. Ihre Anmerkungen bezüglich der Gewürze und der Abwechslung der Speisen nehmen wir sehr ernst und werden dies intern überprüfen. In Bezug auf den Beachvolleyballplatz entschuldigen wir uns für die Unannehmlichkeiten, die Sie erlebt haben. Wir werden sicherstellen, dass die Qualität des Platzes verbessert wird, um den Standards zu entsprechen. Was den Vorfall mit den Handtüchern betrifft, so möchten wir uns aufrichtig entschuldigen. Es ist nicht unsere Absicht, unseren Gästen Unannehmlichkeiten zu bereiten. Wir werden sicherstellen, dass unser Team sensibilisiert wird, um solche Situationen in Zukunft zu vermeiden. Wir schätzen Ihr Feedback sehr, da es uns hilft, unseren Service zu verbessern. Wir hoffen, dass Sie uns in Zukunft erneut besuchen, damit wir Ihnen die Qualität bieten können, die Sie verdienen. Mit freundlichen Grüßen, Merna Emam Guest Experience Manager

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Other web-users rate our hotel

  • 793 reviews 8.9/10 Location
  • 1,451 reviews 8.5/10 Room
  • 3,074 reviews 9.5/10 Service
  • 161 reviews 4.3/10 WiFi
  • 1,430 reviews 9.3/10 Beach
  • 915 reviews 8.5/10 Cleanliness
  • 870 reviews 8.7/10 Amenities
  • 595 reviews 8/10 Vibe

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