Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 497 reviews

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Mercure Hurghada Hotel - Image 1
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Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  497 reviews

TripAdvisor Rating  4.5/5  7,414 reviews

Thanks all very good stuff in bar azour

TripAdvisor rating 5.0/5

Carl M TripAdvisor review

My lovely hotel i love tis place food is great azour bar is nice cocktails mr hasan shahien my friend moamen in ultra bar th bist mohamed in bar very good all staf is frendly my scend home thank evry bady poll bar is good and food mor biter 😍 😍 😍 👏👏👏👏

Dear Mr. Carl, Thank you for your kind words and for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed the food and the atmosphere at Azour Bar, as well as the friendly service provided by our team members, including Mr. Hasan Shahien and Moamen. Your satisfaction is our priority, and we appreciate your feedback. Warm regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Customer review rating 5.0/5

Hany Couples - Confirmed reviews ALL

Good morning, Mercure. I just wanted to thank you for your service and accommodating us in your wonderful hotel. I consider your hotel to be one of the best in Hur, with a nice beach, delicious food, and friendly staff. Special thanks to receptionist MR Seif, who is a very helpful guy. Thank you, and we will be back.

Dear Mr. Hany, Thank you very much for your kind words and for taking the time to share your positive experience at Mercure Hurghada Hotel. We are delighted to hear that you enjoyed our facilities, the beach, and the service provided by our team, especially Mr. Seif. Your appreciation motivates us to continue delivering exceptional service, and we look forward to welcoming you back in the near future. Best regards, Merna Emam Guest Experience Manager Me… Mercure Hurghada

Great place to take a break from sightseeing

TripAdvisor rating 4.0/5

Ryoichiro T TripAdvisor review

All inclusive hotel in Hurghada. It has its own private beach. It is a good place to get some rest from all the sightseeing in Egypt. We did Cairo, Hurghada, Luxor and Aswan and staying here gave us a chance to slow down before going on to Nile cruise. We stayed there for 3 nights. Our room was quiet and facing the beach. No wifi except for the reception, restaurants, pool area so that was a little disappointing. We had seesha next to the restaurant to relax one night and it was good. I would recommend this hotel.

Dear Ryoichiro, Thank you for taking the time to share your experience at Mercure Hurghada Hotel. We are delighted to hear that you found our hotel to be a great place to unwind after your extensive sightseeing across Egypt. It is wonderful to know that you enjoyed the tranquility of your room, especially with the beautiful beach view, as well as our private beach that offers a serene escape. We appreciate your feedback regarding the Wi-Fi access. While we strive to provide connectivity in certain areas of our hotel, your comments highlight an area where we can improve the experience for our guests. We will certainly take your observations into account as we continuously seek to enhance our services. Thank you once again for choosing Mercure Hurghada Hotel for your recent visit. We hope to have the pleasure of welcoming you back in the future, so you can enjoy another restful stay before your next adventure. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Nice hotel, needs work with staff

TripAdvisor rating 4.0/5

Daydream561346 Families - TripAdvisor review

We went as a family of 4 over Christmas 2024, booked through Stay for long. When we arrived the person at reception told me that I only had 2 rooms booked, when I had booked and paid for 3, I had already contacted the hotel to confirm that 3 rooms had been booked, and had the email as proof. But it still took 15 minutes to rectify. So first impressions not good, but the emplacement was great with great views, lovely large rooms with a nice large bathroom,but had no shower gel for 2 days. Restaurant was good with a good choice of dishes. Snacks only OK. The alcoholic drinks basic choices with rude bar staff in the main bar. Overall very nice hotel for the money, just needs work with staff.

Dear Daydream, Thank you for taking the time to share your experience with us regarding your recent stay at Mercure Hurghada Hotel. We appreciate your positive remarks about our beautiful location, spacious rooms, and the variety of dishes available in our restaurant. It is always gratifying to hear that our guests enjoyed these aspects of their stay. However, I sincerely apologize for the inconvenience you faced at check-in regarding your room reservations. It is our priority to ensure that all bookings are handled smoothly and accurately, and I am sorry that this was not your experience. Your feedback regarding the delay in rectifying the matter is important, and we will review our procedures to enhance our service delivery. Furthermore, I regret to learn about the absence of shower gel during your stay and the disappointing experience you encountered with our bar staff. This is not the level of service we strive to uphold, and I assure you that your comments will be shared with our team to reinforce our commitment to providing exceptional customer care. We are grateful for your insights, as they help us to improve our services for our guests. We hope to have the opportunity to welcome you back in the future, where we will strive to provide you with a flawless experience. Warm regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Unforgettable vacation

Customer review rating 5.0/5

Mahmoud Families - Confirmed reviews ALL

If you want to be treated like a prince, just go there 👩‍❤️‍👨 First of all I'd like to thank all of you for your great effort to give the guests the best service Special thanks for Mr. Meselhy for being around during all the stay Mr. Omar from front office he's such a great one , he's beyond helpful and accommodating, he made my vacation very easy before arrival and after departure Larin from guest relations very friendly and followed up with us with a amazing smile All staff are happy to help and this is the best this in the hotel Definitely we will come again

Dear Mr. Mahmoud, Thank you very much for sharing your wonderful experience at Mercure Hurghada Hotel. We are thrilled to hear that your stay was unforgettable and that you felt treated like royalty. Your kind words about our dedicated team members, including Mr. Meselhy, Mr. Omar, and Larina, are greatly appreciated. We pride ourselves on providing exceptional service, and it is heartening to know that our staff's efforts made your vacation enjoyable and stress-free. It is our goal to ensure that every guest feels welcomed and valued, and feedback such as yours serves as a significant motivation for our team to continue delivering the best possible experiences. We are also pleased to hear that you found our staff friendly and always willing to assist, as this reflects our commitment to guest satisfaction. We eagerly anticipate your return to our hotel and hope to provide you with, yet another remarkable stay filled with excellent service and memorable moments. Should you have any special requests for your next visit, please do not hesitate to reach out to us. Warm regards, Merna Emam Guest Experience Manager Me… Mercure Hurghada

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Other web-users rate our hotel

  • 803 reviews 9.2/10 Location
  • 1,466 reviews 8.7/10 Room
  • 2,990 reviews 9.4/10 Service
  • 164 reviews 6.3/10 WiFi
  • 1,383 reviews 9.3/10 Beach
  • 866 reviews 8.7/10 Amenities
  • 854 reviews 9/10 Cleanliness
  • 573 reviews 7.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.