Mercure Bordeaux Château Chartrons Hotel 4 yıldız

Huge rooms, queen size bed, coffee/tea making facilities, hairdryer, plenty of soaps, towels, free WiFi, beds made room cleaned daily, breakfast typical French choices of hams, cheeses, bread, eggs, croissants etc..Great location, near trams, bars and restaurants. Close to River, beautiful city. Very popular with cyclists.

We have arrived from Ireland for 3 nights, 23 of us for the Rugby World Cup. Our team is staying in this hotel. We arrived back to the hotel tonight at 11.47 as residents and we could not order a drink! we were told they close at midnight, but it wasn't midnight. 23 of us are paying an expense rate. It is unbelievable that we should be treated this way. As Irish supporters we are famous worldwide for our fun and good humour, without trouble or drama. They have lost considerable income, but my complaint is the manner in which we were treated regarding this issue. If I had the option to change hotel I would instantly. A DISGRACE!!

We were expecting the rooms to look like the pictures on their website and social media, and those on Tripadvisor. But, that wasn't the case for us. Some of the rooms are old, tired, damp, grubby and waiting to be re-furbished. Make sure you ask for a newly refurbished room! However, the beds were clean and so were the towels. The frontage of the hotel could also do with a makeover. Looks rundown on the outside.

We were upgraded to a fantastic room If going on a river cruise once you find the hotel which is walking distance from red line B even if pulling cases east Lots of little cafes etc in the square which we didn’t know about until a local showed us which was so close At the river many eating places especially at night Sunday mornings a fresh market where the river boats moor

Careful when booking with ALL Accor - they cancelled our hotel 3 days before travelling, then tried to put us in this hotel, a long way from the center. The room offerred was awful - dark, dingy and grubby. Staff very unhelpful, so we immediately cancelled and were lucky to pick up a room near the center. Asked for their complaints process and got nothing of note back. Very poor for such a big company.