Hotel Mercure Bordeaux Centre Ville

Nothing good to say about this hotel. It's supposed to be a 4 star hotel, but the images of the rooms don't portray how very basic, even an Ibis has a better spec & 1/2 the price. I was absolutely gutted to have been given such a basic room for the money we paid. We spoke to the front desk to explain our disappointment & ask if there was a better room, but were bluntly told no as this was the room we booked and as we booked through Booking.com it couldn’t be changed. The bed was incredibly hard, there is no tea and coffee making facilities, nor is there any toiletries or mini bar, all of which one would expect from a 4 * hotel. The mini bar is much needed when the hotel bar closes at 10pm or 11pm, regardless of being a resident or not. We returned to the hotel at 11.05pm, only to be told the bar was closed. We arrived for breakfast at 9.40am, only to find a few scraps of scrambled egg, 1 sausage left and a few pieces of overcooked bacon, all were only just lukewarm. We were told on arrival that breakfast was about to finish, so to be quick. Breakfast was allegedly from 7am to 10am, but at 9.50am staff were clearing the food away, despite us & other clients still at the buffet counters plating our food. I’ve never ever experienced this rudeness in a hotel before. One couple turned up for breakfast just before 10am & were told it was too late. To say I regret booking this very basic hotel is an understatement, particularly when could have saved a lot of money by booking an Ibis

We stayed one night as were catching a plane the next day. We had arrived by train from Biarritz. There is an excellent bus service from station to airport. Hotel is very close to Marionneau stop on bus route. Also hotel is close enough to town centre & next to Meriadeck shopping centre. Room was quite large. Breakfast was very good. Cost for Bed & Breakfast was very reasonable for high summer.

We originally booked in for four nights but after one night realised that the hotel was not for us.The pictures on booking .com don’t tell the whole story as regards the location and general standard of the building.Having said that the staff were absolutely 10 out of 10 and although we never asked to be refunded as we obviously should have been more thorough when choosing this Mercure hotel they put the money for the three nights back into our account which is a fantastic gesture.We’ve used Mercure hotels all over France and will 100% use them again and as they say one bad apple ! Thank you Gary and Liz

Hotel staff are very friendly, helpful, polite and accommodating. Hotel reception and bar area clean, bright and welcoming. Approx. 15 min walk into the centre so not badly placed but there are other hotels which are more central, but the walk was not an issue for us. Breakfast excellent choice and nicely presented. However, the rooms are very small - we travelled as 2 friends and wanted a twin room which we didnt get. The room was very hot and the air con is not very effective but we did visit in July and had over 30 degree heat for the weekend - which was fabulous but made it difficult to sleep as no air. Very few amenities in the bathroom - simply hand wash and shower get and we had travelled with hand luggage only so was a little disappointed as there is normally at least shampoo/conditioner and maybe a small body lotion Safe free. Only one bottle of water in the fridge the entire weekend and the paper cups for the tea/coffee not replaced after the first night. You can ask for water and cups at reception and also replenish your own tea/coffee at the breakfast buffett. Overall not a bad stay and we spent very little time in the room but they are tight for space and missing some of the added benefits you would expect. Best point very nice staff.

Terrible Wi-Fi - essentially nonfunctional. Could not use to make reservations, or buy tickets. Staff for the most part was indifferent. Breakfast was nice. Not sure that the location was worth it. All in all, an ok experience.