Hotel Mercure Bordeaux Centre Ville 4 yıldız
Avis müşterileri puanı (ALL Puanlama) 4.3/5 1.834 görüş
Hotel Mercure Bordeaux Centre Ville
5 rue Robert Lateulade
500 m / 0.31 mi
1 km / 0.63 mi
TRAIN + HOTEL GARE SNCF
4 km / 2.49 mi
4 km / 2.49 mi 40 min walk / 20 min drive
4 km / 2.485 mi
8 km / 4.97 mi 1 hrs 30 min walk / 25 min drive
Int. airport 1 - full name
9.8 km / 6.09 mi 19 min drive
Int. airport 1 - IATA code
9.8 km / 6.09 mi 19 min drive
12 km / 7.5 mi
12 km / 7.5 mi
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
Our restaurant's gourmet cuisine reflects the spirit of the times and best regional products. Try the Croque "Sans Pression" and our range of local beers. Sans Pression, yes, but above all with Passion!
In between two tours or after a day of meetings, enjoy a relaxing break in one of our 196 bedrooms. Discover stylish, contemporary decoration offering all the comfort you need to re-energize. Feel free to choose between a Standard Room or one of our Privilege Rooms for extra comfort: Dodo mattress topper, memory foam pillows, Nuxe beauty products, Nespresso coffee maker, bathrobe and slippers.
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Absolutely Abysmal Hotel, Offering 2* Rooms With Delusions Of Grandeur!
Tripadvisor puanı 1.0/5
boozinabroad TripAdvisor onaylı yorum
Nothing good to say about this hotel. It's supposed to be a 4 star hotel, but the images of the rooms don't portray how very basic, even an Ibis has a better spec & 1/2 the price. I was absolutely gutted to have been given such a basic room for the money we paid. We spoke to the front desk to explain our disappointment & ask if there was a better room, but were bluntly told no as this was the room we booked and as we booked through Booking.com it couldn’t be changed. The bed was incredibly hard, there is no tea and coffee making facilities, nor is there any toiletries or mini bar, all of which one would expect from a 4 * hotel. The mini bar is much needed when the hotel bar closes at 10pm or 11pm, regardless of being a resident or not. We returned to the hotel at 11.05pm, only to be told the bar was closed. We arrived for breakfast at 9.40am, only to find a few scraps of scrambled egg, 1 sausage left and a few pieces of overcooked bacon, all were only just lukewarm. We were told on arrival that breakfast was about to finish, so to be quick. Breakfast was allegedly from 7am to 10am, but at 9.50am staff were clearing the food away, despite us & other clients still at the buffet counters plating our food. I’ve never ever experienced this rudeness in a hotel before. One couple turned up for breakfast just before 10am & were told it was too late. To say I regret booking this very basic hotel is an understatement, particularly when could have saved a lot of money by booking an Ibis
Hello, we are sincerely sorry to read your complete disappointment. Do not hesitate to send us an email (email@example.com) so that we can discuss your stay. Best regards
Very Comfortable Stay
Tripadvisor puanı 5.0/5
Desmond J K Aileler - TripAdvisor onaylı yorum
We stayed one night as were catching a plane the next day. We had arrived by train from Biarritz. There is an excellent bus service from station to airport. Hotel is very close to Marionneau stop on bus route. Also hotel is close enough to town centre & next to Meriadeck shopping centre. Room was quite large. Breakfast was very good. Cost for Bed & Breakfast was very reasonable for high summer.
Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon in Bordeaux. Best regards
Tripadvisor puanı 2.0/5
infoX9636PF Aileler - TripAdvisor onaylı yorum
We originally booked in for four nights but after one night realised that the hotel was not for us.The pictures on booking .com don’t tell the whole story as regards the location and general standard of the building.Having said that the staff were absolutely 10 out of 10 and although we never asked to be refunded as we obviously should have been more thorough when choosing this Mercure hotel they put the money for the three nights back into our account which is a fantastic gesture.We’ve used Mercure hotels all over France and will 100% use them again and as they say one bad apple ! Thank you Gary and Liz
Dear Gary and Liz, We are sorry to read that our hotel did not live up to your expectations. Our website shows photos of each of our rooms and common areas as well as the location of our hotel in the Mériadeck business district. Thank you very much for your compliments regarding our staff, we will be sure to pass them on. We also regret that the commercial gesture of our teams with the reimbursement of the 3 nights did not allow us to obtain a higher grade on TripAdvisor. Best regards
Weekend Bordeaux Get Away
Tripadvisor puanı 3.0/5
RachelnSwadlincote Friends getaway - TripAdvisor onaylı yorum
Hotel staff are very friendly, helpful, polite and accommodating. Hotel reception and bar area clean, bright and welcoming. Approx. 15 min walk into the centre so not badly placed but there are other hotels which are more central, but the walk was not an issue for us. Breakfast excellent choice and nicely presented. However, the rooms are very small - we travelled as 2 friends and wanted a twin room which we didnt get. The room was very hot and the air con is not very effective but we did visit in July and had over 30 degree heat for the weekend - which was fabulous but made it difficult to sleep as no air. Very few amenities in the bathroom - simply hand wash and shower get and we had travelled with hand luggage only so was a little disappointed as there is normally at least shampoo/conditioner and maybe a small body lotion Safe free. Only one bottle of water in the fridge the entire weekend and the paper cups for the tea/coffee not replaced after the first night. You can ask for water and cups at reception and also replenish your own tea/coffee at the breakfast buffett. Overall not a bad stay and we spent very little time in the room but they are tight for space and missing some of the added benefits you would expect. Best point very nice staff.
Hello Rachel and thank you for your feedback and all these compliments about our teams. We will be sure to pass it on to them. Our teams remain at your disposal 24 hours a day to provide you with the additional comfort products you may need. Amenities in the bathroom, tea, coffee, water, cups... do not hesitate to ask us for them during your next stay. We thank you for these clarifications and suggestions which help us to improve the quality of our services. See you soon in Bordeaux !
Tripadvisor puanı 4.0/5
solotraveller012021 Solo travel - TripAdvisor onaylı yorum
Terrible Wi-Fi - essentially nonfunctional. Could not use to make reservations, or buy tickets. Staff for the most part was indifferent. Breakfast was nice. Not sure that the location was worth it. All in all, an ok experience.
Hello and thank you for sharing your experience. We did not encounter any wifi issues during your stay. Some of our customers may indeed have difficulty connecting depending on the security settings of your mobile device which is blocking access to a new wifi network. We apologize for this and still hope you had a pleasant stay with us. Best regards
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