Novotel London Waterloo

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.831 ulasan

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Deskripsi

Keistimewaan hotel

  • 187 kamar tamu modern dengan kamar terhubung tersedia

  • Di London pusat dengan akses mudah ke tempat wisata

  • Saunarium untuk bersantai setelah seharian jalan-jalan

  • Bar & Restoran Hotel dengan hidangan internasional

Akomodasi kami

Lokasi hotel

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
Britania Raya

GPS:51.494861, -0.118287

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

ELEMENTS RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.831 ulasan

Peringkat TripAdvisor  4.0/5  4.000 ulasan

Poor service

Catatan Tripadvisor 2.0/5

emma s Ulasan TripAdvisor tersertifikasi

No room service available at 12.30am. No bar or food service when requested at this time. No reception for calls at this time. Called several times and went to reception desk. Person did not want to communicate, selectively ignoredby Lewis.

Always a good stay

Catatan Tripadvisor 4.0/5

Ross R Couples - Ulasan TripAdvisor tersertifikasi

We have stayed here many times and it maintains a good standard which is nice to be able to rely on. Staff are always nice, friendly and polite and the bar area is really good. The rooms we have had have always been good so no complaints. We did not have breakfast this time but they are usually plentiful and a good variety. Occasionally they run out of silly things like glasses or cups for tea or coffee but it's never a great deal. We would recommend and use again as it is in a great location for exploring London.

Dear Ross, Thank you for your continued loyalty and for taking the time to share your feedback. We’re so pleased to hear that you always have a good stay with us and that you find our staff friendly and our bar area enjoyable. It's wonderful that you've been able to rely on us for a consistent experience. We also appreciate your comments on the breakfast and will certainly keep an eye on the availability of items like glasses and cups to ensure we don’t fall short in the future. We look forward to welcoming you back again soon and are happy that our location continues to be perfect for exploring London! Best regards, Novotel London Waterloo

Nice Novotel in good location

Catatan Tripadvisor 5.0/5

MichelleN0023 Couples - Ulasan TripAdvisor tersertifikasi

Second time to London and first time to this Novotel. We arrived late on New Year’s Day and were pleasantly surprised to be upgraded to an Executive room because of my gold Accor loyalty status. We had a couple of drinks in the hotel bar which was a nice area. The room was pretty standard for a Novotel but perfectly functional. Bed wasn’t the most comfortable but pillows were okay. I can appreciate an open concept bathroom, but I do like a separate toilet closet from the shower area. I really do like the Karma bath amenities and since we were in an executive room, we had conditioner and lotion. Note: standard rooms do not have either as I inquired prior to our arrival. The workout room is small but also functional and more importantly- cool since it’s in the basement by the car park! Though someone turned the heat on before our last workout on departure but luckily I was able to adjust the thermostat. Speaking of thermostat adjustment, you have absolute control in your room and the windows open which for me is a major plus as I’m always warm even in the winter. The location is suitable for walking to most public transportation and nearby sites. The hotel itself is clean and staff is efficient. We did have to request cleaning on our first day but I think that is because the hotel was full for New Years. We didn’t have breakfast but it was quite busy every day. Another great feature is the reusable water bottle and water fountains on every floor. Wish every Novotel (or every hotel for that matter) offered this. I would recommend this hotel and wouldn’t hesitate to book again upon my return to London.

Dear MichelleN0023, Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay with us at Novotel London Waterloo. We are delighted that you chose our hotel for your second visit to London and are pleased to hear that you enjoyed your stay. It’s great to know that you appreciated the upgrade to an Executive room, and we’re glad the space and amenities met your expectations. We truly value your loyalty as a Gold member, and we always strive to ensure our guests have a comfortable and memorable experience. Thank you for your feedback regarding the bed, pillows, and bathroom layout. We understand the importance of comfort and privacy, and your suggestions are appreciated. We’ll certainly take these into consideration to further enhance the guest experience. We’re also happy to hear that you enjoyed the hotel bar and the fitness room, despite its compact size. We’re constantly working to ensure all our amenities are as functional and comfortable as possible for our guests. Your positive comments about our location, cleanliness, and the water refill stations are truly appreciated. We’re glad these elements contributed to making your stay more enjoyable. We hope to continue providing you with sustainable solutions like our reusable water bottles on every floor. It would be a pleasure to welcome you back to Novotel London Waterloo in the future. Thank you once again for choosing to stay with us, and we look forward to hosting you again soon! Best regards, Novotel London Waterloo

Very good hotel - but poor breakfast

Catatan Tripadvisor 4.0/5

JamesCAPalmer Bisnis - Ulasan TripAdvisor tersertifikasi

Stayed for 3 nights with work. Quick and easy check in and appreciated the upgrade with my Accor ALL gold status. Nice comfortable room with everything I could need. Housekeeping was generally excellent - except they sometimes forgot to put caffeinated nespresso capsules in the room (but readily fixed!). The gym was also a useful feature. The only let down was breakfast. You could tell that corners had been cut... The juice is awful - it’s one of machines that tries to dilute juice concentrate on the spot (and fails miserably). Coffee was unpleasant tasting (despite being bean-to-cup). And the continental selection, was low quality - cheap cheese and soggy mini croissants. Despite being a cheaper hotel with a more limited breakfast selection, the ibis Waterloo down the road does a much better job. Nonetheless, I would happily recommend and come back to the Novotel Waterloo :)

Dear James, Thank you so much for taking the time to share your feedback. We're delighted to hear that you had a comfortable stay and appreciated the quick check-in, your room upgrade with your Accor ALL Gold status, and the excellent housekeeping. It’s also great to know that you made good use of our gym facilities. We truly value your comments about breakfast, and we apologize for the issues you experienced with the juice, coffee, and the quality of the continental selection. We take your feedback seriously and will certainly work with our team to improve the breakfast offering to ensure a better experience for our guests in the future. Thank you once again for choosing Novotel London Waterloo, and we’re so happy to hear that you would still recommend us. We look forward to welcoming you back soon! Best regards, Novotel London Waterloo

Little bit of shut eye needed.

Catatan Tripadvisor 4.0/5

ghy99 Solo travel - Ulasan TripAdvisor tersertifikasi

Having to attend another high powered meeting in London and therefore being able to escape the clutches of my older wife I revisited the Novotel . The proximity of Waterloo is just dandy . Breakfast staff are very welcoming but porridge should be available as should a nut mixture ,both of which are essential for lowering cholesterol. I didn’t like having to pay a deposit as though I may run off with the hairdryer. I do like the small gym. I would have liked welcome biscuits . My only gripe is that,parents with young children seem to frequent the hotel and it is challenging to sleep when the parents do not attempt to stop their progeny shouting on the corridors. I’m sure Legoland is great fun but I don’t want to be informed of this at ten thirty pm ! Ciao !

Dear Ghy99, Thank you for sharing your feedback. We're glad to hear you enjoyed the proximity of our hotel to Waterloo and that our breakfast staff made a positive impression on you. We also appreciate your suggestions regarding porridge and a nut mixture, which we will certainly consider for future menu offerings. We understand your concerns about the deposit policy, and we apologize for any inconvenience this may have caused. Regarding the noise from young children, we sincerely regret that this affected your sleep, and we will look into ways to address this to ensure a more peaceful environment for all our guests. Thank you again for your valuable input, and we look forward to welcoming you back in the future. Best regards, Novotel London Waterloo

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.306 ulasan 9.3/10 Lokasi
  • 1.332 ulasan 7.1/10 Kamar
  • 1.321 ulasan 8.3/10 Pelayanan
  • 19 ulasan 7.9/10 Internet
  • 801 ulasan 7.2/10 Sarapan
  • 603 ulasan 7/10 Kenyamanan
  • 581 ulasan 6.8/10 Kebersihan
  • 402 ulasan 5.4/10 Makanan

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