Novotel London Waterloo

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.860 ulasan

Jaminan Harga
Terbaik
Novotel London Waterloo - Image 1
Novotel London Waterloo - Image 2
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Novotel London Waterloo - Image 4
113 Lambeth road, SE1 7LS LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • 187 kamar tamu modern dengan kamar terhubung tersedia

  • Di London pusat dengan akses mudah ke tempat wisata

  • Saunarium untuk bersantai setelah seharian jalan-jalan

  • Bar & Restoran Hotel dengan hidangan internasional

Akomodasi kami

Lokasi hotel

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
Britania Raya

GPS:51.494861, -0.118287

Telepon
Fax +44 20 7793 0202

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

ELEMENTS RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  1.860 ulasan

Peringkat TripAdvisor  4.0/5  3.986 ulasan

No sooner arrived no sooner wanted to leave!!! Unfriendly for family except if you want your family Holiday turn crisis

Catatan Tripadvisor 1.0/5

Amély T Ulasan TripAdvisor tersertifikasi

No sooner arrived no sooner wanted to leave!!! If you are a family of 5 do not book this hotel which is not kids friendly at all!!! And proposed separated 2 bedrooms, with Little 3 children who can not sleep alone when the 2 rooms are not twins but separated by others clients’ bedrooms!!! I never see that!!! We used to travel with our 3 kids and we never, never knew this situation !!! Even the e-mail i sent to the hotel before our Check in! Even when you arrives very early in the morning and Asked especially for communicated rooms ( before the Check out of rooms … so easy for the staff to organise the availability …) and asked again and again all day!!!! The perfect 10 years birthday of my first kid we hope, is turning to a nightmare with family crisis!!! My husband is sleeping alone and me I sleep in the middle of my three kids with no place at all, no confort!!! « It is like this! »That’s the answer!! And no availabily all around hotels!!! In adition, rooms are not so clean, no attention at all !!!

Lovely hotel, friendly staff, great room... Appalling breakfast

Catatan Tripadvisor 3.0/5

Jason L Bisnis - Ulasan TripAdvisor tersertifikasi

The hotel was great, but the breakfast was horrendous. I arrived before 7am, so less than 30 mins before breakfast started. I decided to treat myself to a non-health breakfast, but the bacon, sausages and beans were all stone cold. They were under heat lamps, but didn't make a difference. Also they had the cheapest, reconstituted orange juice.. Not at all the breakfast to start you day with

Dear Jason, Thank you for your feedback. We are delighted to hear that you found our hotel, staff, and room to your liking. We sincerely apologize for the disappointment you experienced with the breakfast service. Your comments are valuable to us, and we will address this matter with our team to ensure a better experience for our guests in the future. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved stay. Warm regards, Novotel London Waterloo

Great location

Catatan Tripadvisor 4.0/5

LeandroKoiti Keluarga - Ulasan TripAdvisor tersertifikasi

The location is perfect, close to bus stops and to the most famous spots in the city, I didn't give a 5 for two reasons: (1) They didn't change the bed sheets in any of my 14 days stay, the room was always tidied up, bathroom towels replaced but the bed sheets were always the same (2) The breakfast was exactly the same on these 14 days, it was a good breakfast but I was surprised to see the exact same things every day besides that, the staff was very friendly and there was always seats available during breakfast, the hotel is very clean, I'd recommend this place for its location

Dear LeandroKoiti, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our great location and the friendliness of our staff. We sincerely apologize for the inconvenience regarding the bed sheets - our cleaners always change the sheets every 3 days however the bed needs to be clear of any belongings. We would like to also apologise for the lack of variety in the breakfast. Please be assured that we take your comments seriously and will address these issues with our housekeeping and kitchen teams. We are glad to know that you found our hotel clean and would recommend it based on the location. We hope to have the opportunity to welcome you back and provide you with an improved experience. Warm regards, Novotel London Waterloo

Horrendous check in. No welcome

Catatan Tripadvisor 2.0/5

Ruth W Ulasan TripAdvisor tersertifikasi

The previous time I stayed at this hotel I was extremely impressed so decided to return. This was a real mistake. The check-in was horrendous and as soon as I gave my name she asked for ID. We are British citizens and not used to being asked this, never mind the minute we walked through the door. I am an Accor silver member this is not the 'welcome ' I expect and certainly not usual. I showed her my Accor app on my phone with all my details but seemingly this didn't confirm who I am. She repeatedly barked that she needed ID. Why would I have all my details on my phone if I was not me? She did eventually accep my payment card as ID without thinking it could have been stolen with my phone!!! Illogical in the extreme! My husband asked if she was saying that we couldn't stay and she then accepted the payment card as ID What a distressing palaver which I didn't need as I was going to the hospital the next day for a new cancer therapy. I had wanted a relaxing evening but ended up truly distressed by the behaviour of this receptionist This was truly disappointing since our last visit was perfect The next night we stayed at another Accor hotel where the whol experience was special from the welcome onwards How can there be such a difference??

Very good hotel worth the stay

Catatan Tripadvisor 4.0/5

Matteo P Keluarga - Ulasan TripAdvisor tersertifikasi

very nice hotel, rooms were nice, service was good, friendly helpful, the food in the hotel was a bit high with the price but the food was good so i’m not complaining. We found this amazing place to eat nearby too. The lambeth pier, very good. The bathrooms in the hotel were clean and the bed was pretty comfortable

Dear Matteo, Thank you for sharing your experience with us. Best Regards, Novotel London Waterloo Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.253 ulasan 9.3/10 Lokasi
  • 1.352 ulasan 7/10 Kamar
  • 1.327 ulasan 8.2/10 Pelayanan
  • 17 ulasan 5.2/10 Internet
  • 803 ulasan 7.2/10 Sarapan
  • 625 ulasan 6.8/10 Kebersihan
  • 410 ulasan 5.3/10 Makanan
  • 253 ulasan 4.9/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.