Grand Mercure Окленд 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 976

Гарантия
лучшей цены
Grand Mercure Окленд - Image 1
Grand Mercure Окленд - Image 2
Grand Mercure Окленд - Image 3
Grand Mercure Окленд - Image 4
8 Customs Street East, 1010 ОКЛЕНД, Новая Зеландия

Описание

Особенности отеля

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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Расположение отеля

Grand Mercure Окленд

8 Customs Street East
1010 ОКЛЕНД
Новая Зеландия

GPS:-36.844596, 174.767113

Телефон
Факс +64 9 307 3739

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 976

Рейтинг TripAdvisor  4.3/5  Отзывов: 914

Сертификат качества 2025

Top Notch Location In Every Way

Примечание: Tripadvisor 5.0/5

Dennis F Реальные отзывы TripAdvisor

First-class all the way. Prime downtown location, clean and modern facilities, excellent rooms including daily maid service, and a restaurant that provides fine dining. We stayed 3 nights at this location and would happily return. The hotel and its location were key to our delightful experience in visiting Auckland.

Hotel in a good location

Примечание: Tripadvisor 4.0/5

Hakamix Реальные отзывы TripAdvisor

Three nights at this Mövenpick hotel. Our superior room was facing the harbour, nice view and quiet room. A lot of shops, restaurants and bars around. Good A/C but wifi connection was weak. Good breakfast and dinner at BODA. For some reason A/C was very cold and that´s why it was cold in the restaurant. Very small gym.

Kia ora, Thank you for taking the time to share your feedback following your recent three night stay with us. I am pleased to hear you enjoyed the harbour views from your room, our central location, and your dining experiences at BODA. It is also great to know the room comfort and air conditioning worked well for you during your stay. I do appreciate your comments regarding the WiFi strength, the cooler temperature in the restaurant, and the size of the gym. These are all areas we continue to review, and your feedback helps us prioritise improvements that matter most to our guests. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Mövenpick Hotel Auckland in the future. Ngā mihi nui,

It's not so much the mistakes that count, it's the way hotel management rectifies them. This could have been a five star review.

Примечание: Tripadvisor 4.0/5

like_national_parks Реальные отзывы TripAdvisor

Upon arrival from Melbourne around 5pm, we checked in and proceeded to our reserved room.  Entering the room, we found used robes on the sitting area chair, used water glasses on counters, and the key/welcome packet for the prior occupants along with a dirty Kleenex on the nightstand.  Was the bed made? Hard to tell. We called down to the front desk and were told: stay there, we'll be right up to "sort it out".  After sitting in this unclean room for 15 minutes, we grabbed our luggage and returned to the lobby.  The inexperienced clerks seemed befuddled, and took another 20 minutes to book us into a clean room.  And clean it was, plus an upgrade to a mini suite, but upgraded for only 3 of the 7 days of our booking, after that we'd have to pack up and switch rooms. By the way, when we asked to speak to the manager, we were told that he was away on holiday, so we emailed the corporate contact email. We received a reply the next day, assuring us that they were surprised by our experience and would let the manager know.  We didn't hear back from the manager, so after another day we called the hotel operator and asked to speak to the manager, Sean.  He took the call, and said he'd just returned and saw the notification from corporate.  He apologized and told us how shocked he was, and it was quite sincere. Further, without asking him, he said he'd cleared us to remain in the new room for the entire booking. Plus he offered to comp our breakfasts as a courtesy for the checkin disaster.   We were pleased at the outcome and although we have many photos of the uncleaned room, we'll just post one as an example.

Kia ora, Thank you for taking the time to share such a detailed account of your stay. You are absolutely right that while mistakes can occur in hospitality, it is how they are handled that truly defines the experience. In your case, our initial failure to present a room to our expected standards is not acceptable, and for that I sincerely apologise. Finding an unprepared room on arrival is deeply disappointing, particularly after travel, and I am very sorry for the inconvenience caused by the delay and the need to move rooms. This is not reflective of the standards we expect from our housekeeping or front office teams, and the experience you described has been addressed directly with the relevant departments to ensure this does not happen again. I am pleased that when we connected, I was able to personally apologise and put things right for the remainder of your stay. Ensuring you could remain comfortably in the upgraded room for the balance of your booking, along with breakfast as a gesture of goodwill, was the least we could do after such a poor start. I appreciate your understanding and your openness in allowing us the opportunity to recover the situation. While I regret that your stay did not begin as it should have, I am grateful that the resolution demonstrated our commitment to listening, taking ownership, and acting quickly when things fall short. Your feedback is invaluable and helps us improve for future guests. Thank you again for bringing this to our attention, and I hope we have the opportunity to welcome you back for the seamless five star experience you originally expected. Ngā mihi nui, Sean Slattery

Terrible WiFi, pointless gym, good location

Примечание: Tripadvisor 2.0/5

UKCraigP Реальные отзывы TripAdvisor

The hotel is well located and reasonable rooms but the gym is a joke and the WiFi simply doesn’t work (so slow as to render it unusable, at any time of day), despite reception saying they would “boost” it.

Kia ora UKCraigP and Happy New Year. Thank you for sharing your feedback. We are glad you enjoyed the location and found the rooms comfortable. On the gym front, fair call. It was never designed to rival an Olympic training centre, more a chance to stretch the legs and undo a little of the damage from dinner. We are genuinely sorry about the WiFi experience. That is understandably frustrating, particularly when it is so slow that it becomes unusable. While our team attempted to improve the connection during your stay, it is clear we missed the mark and this has been escalated for further review. Thank you again for staying with us and for your candid comments. We wish you a happy healthy and better connected New Year ahead. Ngā mihi nui Sean Slattery

2 night business trip

Примечание: Tripadvisor 5.0/5

conorg109 Реальные отзывы TripAdvisor

Stayed in January for a 2 night business trip. Great hotel in a great location near everything. Was given a lovely upgraded room to a junior suite which was very nice. Staff were very friendly and the breakfast is nice with amazing views of the water all around. Will be back.

Kia ora and thank you for taking the time to share such a lovely review. We are delighted to hear you enjoyed your business stay with us and that the junior suite upgrade made your visit even more comfortable. It is also great to know our team left a positive impression and that you enjoyed breakfast with those harbour views. They really do make mornings a little better. We truly appreciate your kind comments and look forward to welcoming you back again very soon. Ngā mihi nui Sean Slattery

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