Grand Mercure Окленд 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 947

Гарантия
лучшей цены
Grand Mercure Окленд - Image 1
Grand Mercure Окленд - Image 2
Grand Mercure Окленд - Image 3
Grand Mercure Окленд - Image 4
8 Customs Street East, 1010 ОКЛЕНД, Новая Зеландия

Описание

Особенности отеля

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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Расположение отеля

Grand Mercure Окленд

8 Customs Street East
1010 ОКЛЕНД
Новая Зеландия

GPS:-36.844596, 174.767113

Телефон
Факс +64 9 307 3739

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 947

Рейтинг TripAdvisor  4.3/5  Отзывов: 907

Сертификат качества 2025

Perfect base for weekend getaway

Примечание: Tripadvisor 5.0/5

Holly_2tubbycats Реальные отзывы TripAdvisor

Checked in the early hours of the AM after arriving on a midnight flight from AUS Such a comfy bed, that mattress topper is DEVINE!! It almost came home with me 😂 ;) Such a great sleep every night of my stay. Great room with view over city and harbour. Gold status recognised with a lovely welcome card and sweet treat. Bar staff were awesome serving a beautiful glass of NZ white wine even though the bar area was closed for a function. All the staff were welcoming and friendly. Was a perfect base for my weekend escape to Auckland.

Kia ora Holly_2tubbycats Thank you for choosing Mövenpick Auckland as your base for your weekend getaway. I am delighted to hear you had such a restful sleep, our beds and those toppers are a guest favourite. It is wonderful that you enjoyed the views, your Gold status recognition, and the warm service from our bar team and colleagues across the hotel. We truly appreciate your kind words and look forward to welcoming you back for another escape to Auckland soon. Ngā mihi, Sean Slattery General Manager

Great Staff

Примечание: Tripadvisor 5.0/5

tomxxxxq Couples - Реальные отзывы TripAdvisor

Arrived on a very cold wet day and check-in process was great as Jodie was extremely friendly and efficient. She checked our bags in and then had them delivered to the room when the room was available. There’s a nice free chocolate bar at 3 PM and then a happy hour at four with a beautiful view of the harbor from the top of the restaurant. The room was extremely clean

Kia ora tomxxxxq Thank you for sharing your kind feedback. I am so pleased to hear Jodie made such a positive impression and ensured your arrival was smooth despite the weather. The chocolate bar and evening happy hour are both favourites of our guests and I am delighted you enjoyed these experiences along with the beautiful harbor views. It is also wonderful to know that you found your room exceptionally clean and comfortable. Our housekeeping team will be thrilled to hear this. We truly appreciate you choosing to stay with us and look forward to welcoming you back again soon. Ngā mihi nui Sean Slattery General Manager

Family Holiday in Auckland

Примечание: Tripadvisor 1.0/5

Andrew K Реальные отзывы TripAdvisor

Overall the service at the hotel reception was bad. When I arrived at the hotel, no staffs were there to help with my luggages. I have to push the hotel luggage trolley to load all my luggages by myself. Besides, I was told by the hotel reception that they do provide kids with free ice cream throughout their stay here at hotel. However, when my kid requested for the ice cream, he got a very unfriendly response from the hotel front desk staff, Hilda. During the first day of my stay, I realise that there are no “Make Up Room” card at my room door handle, I checked with the hotel front desk and was told that the hotel do not provide such card and they will make up the room as long as there are no “Do Not Disturb” card placed at the door of my room. On the second day of my stay, I went out at 830am and came back to my hotel room at 3pm and my room was not make up. I made a call to the reception, in which the same staff Hilda answered my call, the response I get from her is there are a lot of rooms to make up and they are unable to make up my room in time. It is really disappointing. Hotel breakfast at Boda was good and service staff at the restaurant are friendly. The only good thing about the hotel is the location which is very convenient as it is near to the shopping street in Auckland City Centre.

Kia ora Andrew K, Thank you for taking the time to share your feedback with us. I am sorry to hear that aspects of your stay did not meet expectations, as we always strive to deliver a warm and seamless experience for our guests. I regret that assistance with your luggage was not immediately available upon arrival and that this left a poor first impression. We will revisit our arrival processes with the team to ensure guests feel supported from the moment they step through our doors. I am also concerned to hear about your experience at the front desk regarding your child’s ice cream request and the follow-up on your housekeeping service. While Hilda is one of our most consistently praised team members for her friendliness and professionalism, it is clear that on this occasion our service did not align with what you should expect from us. Please know that there is no set time for housekeeping, however, guests are always welcome to request a preferred time for their room to be serviced. I will be reinforcing with the team the importance of clear communication around this to avoid any disappointment. On a positive note, I am glad you enjoyed your breakfast experience at BODA and found our location convenient for your family’s time in Auckland. Thank you again for your comments, which help us identify areas for improvement. I do hope we have the chance to welcome you back in the future and provide you with the level of service that so many of our guests, including families, experience and appreciate. Ngā mihi, Sean Slattery General Manager

NOTHINGBEATSAJET2HOLIDAYATMOVENPICK

Примечание: Tripadvisor 5.0/5

Destiney T Реальные отзывы TripAdvisor

Night shift staff gave me and my friends top tier service, made sure we were comfortable and had the nices rooms with great amenities as well as a great view. It’s also a nice area to get food or do some retail therapy too. Highly recommend this hotel if you wanna hang out with your friends or family

Kia ora 295destinyt, Thank you for your lively review and for coming up with such a catchy slogan. NOTHINGBEATSAJET2HOLIDAYATMOVENPICK really brought a smile to our faces. I am glad our night team made sure you and your friends were well looked after and that you enjoyed the view and the amenities. It sounds like you found time to enjoy good food and a bit of retail therapy in the neighbourhood too. Your playful spirit shines through and we appreciate the warm recommendation for friends and families. We hope your next visit will be just as much fun and we look forward to the laughter and good times. Ngā mihi Sean Slattery

Примечание: Tripadvisor 5.0/5

Hugary1 Реальные отзывы TripAdvisor

The hotel is located in an excellent area with lots of shopping and restaurants nearby. 4 Square shopping market next door for food if you want snacks etc in the room. Daily Bread good for coffee and breakfast next door. Room was large enough for us with good show nice selection of beverages in the fridge and teas and coffees. Staff excellent and very helpful from front desk to, cleaner Bien, Jackie in the bar and the restaurant staff. Taxi from the airport was $120 while return via Uber was $57. WE did several tours and pick up points were within an easy walk or dirct from hotel.

Kia ora Hugary1, Thank you for taking the time to share your experience. It was great to read that our location near the shops and the Daily Bread café suited you and that you enjoyed your spacious room with its selection of drinks and coffee. I have passed your compliments along to Bien in housekeeping and Jackie in the bar. They will be delighted to know that their efforts made your stay memorable. Your note about the taxi and Uber prices is also very helpful for other guests, as the cost can change depending on the time of day and the service chosen. It sounds like you made the most of the nearby tours and pick up points, which is one of the reasons so many guests enjoy staying with us. We appreciate you choosing our hotel and hope to welcome you again in the future. Ngā mihi Sean Slattery

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Другие интернет-пользователи оценили наш отель

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