Grand Mercure Окленд 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 039

Гарантия
лучшей цены
Grand Mercure Окленд - Image 1
Grand Mercure Окленд - Image 2
Grand Mercure Окленд - Image 3
Grand Mercure Окленд - Image 4
8 Customs Street East, 1010 ОКЛЕНД, Новая Зеландия

Описание

Особенности отеля

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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Расположение отеля

Grand Mercure Окленд

8 Customs Street East
1010 ОКЛЕНД
Новая Зеландия

GPS:-36.844596, 174.767113

Телефон
Факс +64 9 307 3739

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 039

Рейтинг TripAdvisor  4.3/5  Отзывов: 894

Сертификат качества 2025

Great location

Примечание: Tripadvisor 4.0/5

Sonja I Реальные отзывы TripAdvisor

My friend booked us in here because she loved the idea of chocolate hour and Ice cream which she understood to be free and available 24 hours. We arrived and were greeted very nicely. Chocolate hour was great (I am not a big chocolate lover but my friend is) they had Easter macrons which were chocolate but also hot cross bun flavoured! The rooms were well set out but very cold even with the thermostat set to 30 degrees (C) There was a vent that seems to have cold air coming in directly from outside and we couldn't sit at the desk without freezing. After falling outside and hurting myself we went back to the hotel and asked for an ice pack (something that we would have expected any hotel or business to have as part of a safe workplace) and were told that they don't have one, so i resorted to a wet cold flannel which didn't really do the job. Hotel staff were always friendly but at times seemed out of their depth.

Dear sonjai856, Thank you for sharing your experience with us. I’m glad to hear you enjoyed our central location and that chocolate hour was a highlight, especially the Easter macrons. I’m sorry to hear the room temperature was uncomfortable during your stay. We’ll be following up with our engineering team to look into the airflow issue you mentioned. I also want to apologise for not having an ice pack available when you needed one. Your feedback is absolutely valid, and we’re reviewing our first aid resources to ensure we’re better equipped going forward. While I’m pleased our team made you feel welcome, I acknowledge there were moments where we fell short. Thank you again for bringing this to our attention. Your feedback helps us improve, and we do hope to welcome you back for a better experience next time. Warm regards, Sean Slattery General Manager Mövenpick Hotel Auckland

Movenpick over M Social

Примечание: Tripadvisor 5.0/5

Ian M Реальные отзывы TripAdvisor

Stayed at both due to unexpected circumstances, and liked Movenpick better for several reasons. The staff at Movenpick got us a room at 11:00 am after our long flight, making our first day much better. M Social said they would try (when we had to switch hotels), but kept saying it would just be a little longer, for 3 hours. Bed and pillows more comfortable, shower better and AC less noisy at Movenpick. M Social has views of the harbour and is a reasonably good hotel, but I would not recommend it over Movenpick.

Kia ora Ican, Thanks so much for sharing your experience, we're really glad you enjoyed your stay with us here at Mövenpick Auckland. Getting into your room early after a long flight can make all the difference, and we’re stoked we could help kick off your trip on a positive note. We're also really pleased to hear you found the room comfy and quiet. We appreciate you giving both hotels a try, and it means a lot that you'd recommend us over M Social. The team will love hearing your feedback! Ngā mihi, Sean Slattery General Manager Mövenpick Hotel Auckland

Not impressed

Примечание: Tripadvisor 2.0/5

rontN7932NS Реальные отзывы TripAdvisor

This hotel was a big letdown. My wife and I were only spending one night in Auckland and I thought that spending a bit more money on a "5 star" near the water would be a fun evening. We were given room 209, I requested a higher floor but was told that it was not available. Do not accept rooms 207-210. The window is eye level with a deck used for events and parties. I did call the front desk to make sure that there was nothing going on that night. Room itself is ok but it was a Friday night and the party by the cruise ships was going on till 2 or 3am. Zero soundproofing on the windows and it was extremely loud all night. Not worth the money and we would not stay here again.

Dear rontN7932NS, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your stay with us did not meet expectations. We completely understand how important a peaceful and enjoyable night is, especially when you’re only in Auckland for a short visit. It was an exceptionally busy evening, and while we did our best to accommodate all requests, we regret that we were unable to provide you with a higher-floor room. Additionally, I sincerely apologize for the noise disturbance from nearby events and for any inconvenience this caused. Your comfort is very important to us, and we are always looking for ways to enhance our guest experience. I would love the opportunity to make it up to you. Please reach out to me directly, and I’d be happy to arrange a return stay with us, including a voucher as a gesture of goodwill. I hope we can welcome you back and provide the true five-star experience that we strive for. Warm regards, Sean Slattery General Manager sean.slattery@movenpick.com

Nicely located hotel and relaxing

Примечание: Tripadvisor 5.0/5

tourvb Couples - Реальные отзывы TripAdvisor

The placement of this hotel is right at the corner of the two main streets in Auckland . This hotel staff was very friendly and helpful. They allowed us to precheck out bags so we could walk around until the correct check-in time. The foom was nice and clean and very comfortable. Our view was looking at other tall buildings and the one main street. The morning breakfast was a buffet style with enough variety to please most people. It snack bar was nicely stocked but a bit pricey but the tea and coffee selection made up for it. No microwave but a small fridge, expresso machine a pot to boil water for tea, Coffee or chocolate drink.

Dear tourvb, Thank you for your wonderful review! We’re delighted to hear that you had a relaxing stay and enjoyed our prime location in the heart of Auckland. It’s great to know that our team was able to assist you with pre-checking your bags so you could explore the city with ease. We’re also pleased that you found your room comfortable and clean, and that our breakfast selection met your expectations. Your feedback about the snack bar pricing is appreciated, and we’re glad that our tea and coffee selection made up for it! We hope to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Best regards, Sean Slattery

Excellent hotel on the water in Auckland

Примечание: Tripadvisor 5.0/5

Howard R Couples - Реальные отзывы TripAdvisor

This hotel is exceptionally well located, and a pleasure to stay in. The staff is most accommodating, particularly the concierge named Madison.A. Highly suggest whether you are involved in a cruise ship or just wanting to be on the waterfront and enjoying all aspects of the city.

Kia ora Howard R Thank you for your glowing review. We're delighted that you enjoyed our exceptional waterfront location and that our team helped make your stay memorable. It's wonderful to hear that Madison provided such accommodating service. Thank you for recommending the hotel it means a lot to us. We look forward to welcoming you back soon. Ngā mihi,

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Другие интернет-пользователи оценили наш отель

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