Grand Mercure Окленд 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 3 099

Гарантия
лучшей цены
Grand Mercure Окленд - Image 1
Grand Mercure Окленд - Image 2
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Grand Mercure Окленд - Image 4
8 Customs Street East, 1010 ОКЛЕНД, Новая Зеландия

Описание

Особенности отеля

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

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Расположение отеля

Grand Mercure Окленд

8 Customs Street East
1010 ОКЛЕНД
Новая Зеландия

GPS:-36.844596, 174.767113

Телефон
Факс +64 9 307 3739

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 3 099

Рейтинг TripAdvisor  4.5/5  Отзывов: 881

Сертификат качества 2024

Very nice hotel

Примечание: Tripadvisor 4.0/5

MMTourer Реальные отзывы TripAdvisor

Great location. Great staff. We arrived early and left baggage at the reception. Very good view of the harbor area from 13th floor restaurant. We had drinks and appetizers there. The wait staff were welcoming and nice. Hotel is somewhat old. However was comfortable.

Kia ora MM Tourer Thank you for your review. Great to hear you enjoyed our location and restaurant. Our team prides themselves on service and wonderful to also hear such glowing praises about them. We hope to see you again in the future. Ngā mihi nui Sean Slattery General Manager

Worst Service Ever

Примечание: Tripadvisor 1.0/5

Julia P Реальные отзывы TripAdvisor

This hotel has no business claiming it’s a five-star accommodation. Upon arrival, no form of identification was checked. Not my passport or even the card I used to book the reservation. When I questioned the hotel about this later, they said it was because I prepaid for the hotel. It’s not reassuring to know that anyone could’ve been given my reservation and access to my room that I already paid for. In addition, my partner and I were handling four luggages, and we weren’t even offered help up to our room. The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel. On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area. Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service. Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.

Kia W9759CSjuliap We sincerely apologize for the negative experience you had at our hotel. Your feedback is invaluable to us as we strive to improve our services. We understand your concerns regarding the check-in process and security measures. We assure you that we do not discriminate against any guest, regardless of their nationality. Our goal is to provide a safe and comfortable stay for all our guests. We will review our check-in procedures to ensure that all guests feel secure and welcomed. Regarding the room condition, we apologize for the discomfort and inconvenience caused. We will investigate the issues you raised, including the bed comfort, noise levels, and room cleanliness. We will take immediate steps to address these concerns and improve the overall guest experience. We also apologize for the inconvenience you experienced with the food heating request. We understand that it can be frustrating when your needs are not met promptly or respectfully. Our staff have been trained to ensure that all guests are treated with courtesy and respect, regardless of their background or dietary preferences. We appreciate your feedback on the housekeeping service. We are glad to hear that Elli provided excellent service. Thank you again for sharing your experience. We hope to have the opportunity to provide you with a more positive experience in the future. Ngā mihi nui Sean Slattery

Stay with colleagues

Примечание: Tripadvisor 5.0/5

Drew3434 Деловые путешественники - Реальные отзывы TripAdvisor

Was in Auckland for work with colleagues and we booked and stayed at the Mövenpick and was great. The rooms were well appointed and the stay were very helpful and the amenities are great as well

Kia ora Drew, Thank you for your fantastic review and great feedback. We do hope you and your work colleagues stay with us again in the future. Ngā mihi nui. Sean Slattery

Overrated?

Примечание: Tripadvisor 4.0/5

Molly M Реальные отзывы TripAdvisor

This hotel comes out as a bit pretentious and aspirational and as such overpriced. It is fantastically located Downtown Auckland so position wise it is extraordinarily great. Rooms clean, comfy beds and pillows front desk attentive and service-minded. Dining room experience was however an utter letdown. Staff running, lack of attention to details not responding well on issue with food (we were very discrete) snotty at afternoon chocolate hour etc let our otherwise excellent stay in Auckland somewhat down. Would we stay again not sure about that.

Kia ora mollym Thank you for your review. It seems we definitely dropped the ball in terms of service on your stay, the team up in Boda always strive for excellent service. I do believe it was a one off with the team however I will speak to the F&B manager to look into this. Thank you for sharing as we always strive to make improvements. We would love to have stay with us again and please contact me directly should you decide to give us another chance. Ngā mihi nui Sean Slattery Email: sean.slattery@movenpick.com

Fabulous location and wonderful service!

Примечание: Tripadvisor 5.0/5

urbanwellness Couples - Реальные отзывы TripAdvisor

First time staying at a Movenpick property and was very impressed. We were travelling for my birthday, and staff were incredibly attentive. The Boda restaurant on the top floor is top notch, and seems to also be quite popular among locals. Rooms are stylish and comfortable and super quiet. Chocolate hour is a fun treat, which we used as our wet weather plan. It conveniently leads into happy hour! Lastly, it's location right next to Britomart station, the Ferry Terminal and the main shopping street makes for a super convenient location. Couldn't recommend this place more highly!

Kia ora urbanwellness Thank you for your fantastic review, 5 stars in all areas!! I look forward to sharing your review with the team. Ngā mihi Sean Slattery

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Другие интернет-пользователи оценили наш отель

  • 1 422 Отзывов 9.5/10 Расположение
  • 1 810 Отзывов 8.1/10 Номер
  • 1 699 Отзывов 8.7/10 Сервис
  • 95 Отзывов 4.2/10 Интернет
  • 822 Отзывов 5.5/10 Комфорт
  • 681 Отзывов 7.8/10 Еда
  • 577 Отзывов 8.6/10 Чистота
  • 404 Отзывов 7.1/10 Завтрак

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