The Sebel Сьютс Окленд 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 1 069

Гарантия
лучшей цены
The Sebel Сьютс Окленд - Image 1
The Sebel Сьютс Окленд - Image 2
The Sebel Сьютс Окленд - Image 3
The Sebel Сьютс Окленд - Image 4
85 - 89 Customs Street West, 1010 ОКЛЕНД, Новая Зеландия

Описание

Особенности отеля

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

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Расположение отеля

The Sebel Сьютс Окленд

85 - 89 Customs Street West
1010 ОКЛЕНД
Новая Зеландия

GPS:-36.843578, 174.763219

Телефон
Факс +64 9 978 4099

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Курение на территории отеля запрещено
  • Обслуживание в номере

фитнес-центр

Недоговорная фотография

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Рейтинг ALL  4.2/5  Отзывов: 1 069

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 594

Trash for your cash

Примечание: Tripadvisor 1.0/5

tejadar2015 Реальные отзывы TripAdvisor

What utter dismay we felt as we arrived at this over-priced, shabby, outdated, basic, uncomfortable motel disguised as a hotel. We paid $450 NZD for the night and felt that $80 would have been a more appropriate price point. Think of a basic motel room that hasn't been cleaned very well. Dirty beige on beige, cheap uncomfortable furniture, dated scuffed decor, the room felt more like a conference break out room from the mid-90s than somewhere anyone with an iota of taste or decency would choose to stay. Greasy brown finger marks over walls and doors, stained faded carpet and dirty windows. Basic office-style furniture (think metal and glass). TRAGIC. Fancy a nice cold drink from the fridge? Forget it. All that's in there is a tiny long-life milk container lying on it's side. Not even a bottle of water. However, the compendium in the room states: "All guest rooms are stocked with a mini bar which is checked and replenished daily." Hmmm.... Upon calling reception we were told that they forgot to update the compendium to reflect that there are in fact no minibars in any of the rooms. You can however order drinks to be delivered. The small piece of paper next to the tea selection offered "white wine" for $40 a bottle. No further details were provided on what variety of white or red wine was available for purchase. Oh, and if paying $450 for a 1 star room isn't insult enough, you are then charged $10 if you want to use the wifi! How they get away with this boggles the mind. Shape up Sebel.

Dear tejadar201, Thank you for taking the time to provide such detailed feedback about your recent stay at The Sebel Auckland Viaduct Harbour. We are deeply sorry to hear about the numerous issues you encountered and the overall dissatisfaction with your experience. Your comments are extremely valuable to us, as they help us identify areas that require immediate attention and improvement. We sincerely apologize for the condition of your room and the lack of cleanliness you described. The issues you mentioned regarding the outdated decor, dirty surfaces, and uncomfortable furnishings are unacceptable and do not reflect the high standards we strive to maintain. We have shared your feedback with our housekeeping and maintenance teams to address these concerns promptly. Additionally, we regret the misinformation regarding the mini bar and the lack of clarity about the available amenities. We understand how frustrating it must have been to find outdated information in the compendium and a lack of basic provisions in your room. We are reviewing our communication and updating all materials to ensure accuracy and transparency for our guests. The Wi-Fi charge and the lack of detailed information about available drinks are also points we are reviewing. Free Wi-Fi is available to all Accor members and membership is free. We strive to provide value for money and a comfortable experience for all our guests, and it is clear that we fell short during your stay. Thank you again for bringing these issues to our attention. We are committed to making the necessary improvements to ensure a better experience for all our guests. Sincerely, Hotel Management

Great location and service, with modern facilities

Примечание: Tripadvisor 5.0/5

Adrian S Деловые путешественники - Реальные отзывы TripAdvisor

Stayed on a business trip for a single night. Luxury and good size, modern room with strong facilities. Contemporary style and great location by the harbour. Service at check in, departure and in the bar was very good. I’d definitely stay again.

False Advertising of Their Star Rating

Примечание: Tripadvisor 1.0/5

GrandTour40396254776 Реальные отзывы TripAdvisor

This Hotel is in no way a 4 Star Hotel, given it doesn't have its own Restaurant and Bar, making it, in our opinion, a 2 Star motel. They advertise they have a mini bar in each rooms, but there wasn't one. The room was very run down with several fixture and furnishing issues. The Fri/Sat noise from the bar below made it impossible to sleep until after 2am. We would certainly not use this substandard motel again.!!!!

Great location during the week and good eating places.

Примечание: Tripadvisor 3.0/5

Judeb1134 Реальные отзывы TripAdvisor

Great location to catch ferries and for eating places, but very noisy on a Friday and Saturday night. Needs a good clean as there was black mould around the sealant in the bathroom and around the shower trap. No luggage racks, only one chair to view the viaduct, and the European pillows were terrible. No pillow protectors. Please note, you have to pay for the internet. $10 per day which is a bit off, as the room was $500 a night. Staff were very helpful when we had a couple of issues.

Excellent room and great staff

Примечание: Tripadvisor 5.0/5

855JohnG Couples - Реальные отзывы TripAdvisor

Our room was booked by the tour operator who didn’t get us a harbour facing room - which I reckon would have been worth the extra! However, our room did have a kitchen a washing machine and tumble drier, and joy of joys after a month in a campervan a bath! The duty manager - Mr Lim - could not have been more kind and helpful. Top marks. The hotel location is excellent too - 2 minutes walk from harbour front. 5 minutes walk from a bungee at SkyTower if you like that sort of thing!

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Другие интернет-пользователи оценили наш отель

  • 771 Отзывов 8.7/10 Расположение
  • 907 Отзывов 6.5/10 Номер
  • 609 Отзывов 8.7/10 Сервис
  • 61 Отзывов 2.9/10 Интернет
  • 381 Отзывов 5.6/10 Комфорт
  • 204 Отзывов 5.3/10 Чистота
  • 177 Отзывов 3.9/10 Атмосфера
  • 167 Отзывов 3.8/10 Удобства

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