Novotel Sunshine Coast Resort 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 4.145 beoordelingen

Beste prijs
garantie
Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australië

Omschrijving

Extras van het hotel

  • Lunchroom, bar en buffetrestaurant aanwezig

  • Een eigen zoutwaterlagune

  • Op loopafstand van een surfstrand met strandwachten

  • Leden van Le Club Accorhotels krijgen korting op drankjes in het resort met MyGlass

  • Trakteer de kinderen op heerlijke maaltijden, activiteiten met MyKids van Le Club Accorhotels

Onze accommodaties

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Hotel locatie

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australië

Gps:-26.631233, 153.097443

Telefoon
Fax +61 7 5448 8001

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  4.145 beoordelingen

TripAdvisor score  3.5/5  350 beoordelingen

Disappointing

Tripadvisor-waardering 2.0/5

Robert B Gecertificeerde beoordeling door TripAdvisor

venue and rooms good, dining a nightmare, whereas the food was quite good, there were children running riot around the restaurant. Most unpleasant. They no longer have al acarte dining or a buffet. Its just a free for all, not at all enjoyable. not a dining venue any more, will never return!

Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the venue and rooms. However, we sincerely apologize for the dining experience you had during your stay. We understand that the atmosphere and dining service were not up to your expectations, and we truly regret the disruption caused by the situation in the restaurant. We take your comments seriously and will work with our team to address both the dining setup and the environment to ensure a more comfortable experience for all guests in the future. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a more enjoyable dining experience in the future. Sincerely, Guest Service Agent

Very disappointing restaurant. Silly cost cutting within resort.

Tripadvisor-waardering 2.0/5

Earth O Gecertificeerde beoordeling door TripAdvisor

Initial impressions on arrival were good. Good reception, nice room, picturesque setting. When we began to use the facilities, however, the wheels began to fall off. Firstly, there is little to no assistance for elderly or handicapped guests. The large pool has one handrail going into the water. The showers have no safety rail at all. This made showering very risky for me as a 72 yr old. We then decided to have dinner at the only restaurant SOLA. You go to a mini reception where you are handed a paper menu and asked to order at the counter. Inside is spartan with nothing on the tables. There is absolutely NO table service anywhere in the resort, so you have to go outside to the bar to order drinks then bring them back to the table. When our meals arrived my wife asked the server if she could have some water. He told her she could get it herself from the bar area. ( foods getting cold) The quality of the food was BELOW school canteen, but was EXPENSIVE. I had a battered flathead with chips $25. All there was on my plate was batter. When I complained to the mini reception person who took my order, she said nothing. I waited for a response, but received not a word. No apology. No nothing. Of course they have already charged for the meal, so you’ve lost the money. No managers anywhere to complain to. Just a young girl who cannot make a decision on what to do. Incidentally, my wife’s meal was appalling also. If there is a Food and Beverage Manager at the resort, Novotel needs to have a quiet word because that’s not what anybody expects when staying in a (so called) luxury resort. Overall we would give Novotel Twin Waters a 2.5 Star rating. It feels like it’s in its death throws, looking at every way to save a dollar.

Dear Valued Guest, Thank you for your feedback. We’re glad your initial experience was positive but sincerely apologize for the issues you encountered, particularly with accessibility and dining. We take your concerns seriously, especially regarding the lack of assistance for elderly or handicapped guests and the disappointing dining experience. Your comments about the restaurant’s setup and food quality are concerning, and we will address this with our team. We also apologize for the lack of response to your complaint; this is not the level of service we strive for. We truly value your input, and we’ll use it to make necessary improvements. We hope to have the opportunity to provide a better experience in the future. Sincerely, Guest Service Agent

Not a luxury escape

Tripadvisor-waardering 3.0/5

B7814QQlizs Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

We booked this on luxury escapes . Definatley not luxury!. Ordered room service which came in a styrofoam package which didn’t look great. Too many families with little kids and it’s too hard to get a chair near the pool. Not with $400/night.

Dear B7814QQlizs, Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations, particularly in terms of the luxury experience you were hoping for. We sincerely apologize for the presentation of the room service and will review our packaging standards to ensure a more polished and appealing service. We also understand your concerns about the pool area and the number of families during your stay. We aim to offer a family-friendly environment, but we appreciate your perspective and will consider ways to improve the guest experience for all types of visitors. We truly value your feedback and hope to have the opportunity to offer a more refined and relaxing experience on a future visit. Sincerely, Guest Service Agent

Bel hotel dans un superbe environement

Tripadvisor-waardering 4.0/5

HENRI29260 Gecertificeerde beoordeling door TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Slechte service

Avis-klantbeoordeling 1.0/5

Paul Gezinnen - ALL bevestigde berichten

Het duurde erg lang voordat wij de kamer op konden . Wij hadden een dubbele boeking, receptie was hiervan op de hoogte bij het maken van 2de boeking maar toch was het niet mogelijk om de dubbele overnachting terug te krijgen. Het eten op 31 December duurde erg lang en was erg duur. Als laatste vroegen wij voor het schoonmaken van onze kamer, is alleen de airco aangezet en verder niets. Het eten is niet vers en zeer fabrieksmatig.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 979 beoordelingen 8.5/10 Locatie
  • 2.612 beoordelingen 5.4/10 Kamer
  • 2.230 beoordelingen 6.8/10 Service
  • 19 beoordelingen 5.6/10 Wifi
  • 1.414 beoordelingen 4.6/10 Eten
  • 824 beoordelingen 4.5/10 Comfort
  • 803 beoordelingen 4.3/10 Netheid
  • 696 beoordelingen 8.2/10 Ontbijt

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Twin Waters

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.