Novotel Sunshine Coast Resort 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 4.098 beoordelingen

Beste prijs
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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australië

Omschrijving

Extras van het hotel

  • Lunchroom, bar en buffetrestaurant aanwezig

  • Een eigen zoutwaterlagune

  • Op loopafstand van een surfstrand met strandwachten

  • Leden van Le Club Accorhotels krijgen korting op drankjes in het resort met MyGlass

  • Trakteer de kinderen op heerlijke maaltijden, activiteiten met MyKids van Le Club Accorhotels

Onze accommodaties

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Hotel locatie

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australië

Gps:-26.631233, 153.097443

Telefoon
Fax +61 7 5448 8001

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  4.098 beoordelingen

TripAdvisor score  3.2/5  415 beoordelingen

Novotel disappointment.

Tripadvisor-waardering 2.0/5

KWethereld Gecertificeerde beoordeling door TripAdvisor

We went to twin waters about 35 years ago with our family. It was new then and was wonderful. We decided to go again even though the reviews were bad and as I thought we were very disappointed. I’ll start with reception. We weren’t welcomed at all. I’m in a wheelchair and I asked if someone could help with our luggage and was told they would and nobody came and then we were told to just park the car behind the resort near our room and we had to try and get our luggage to the room ourselves. The reviews said the resort had been refurbished but our room had not! We had room 182, a king suite, lagoon view room with a kitchenette. The room was old, dirty, walls scuffed, Fridge dented, mould in the toilet and bathroom and weird flying ants everywhere. There was dirty linen that had been left on the table and a cleaning lady came to collect it about an hour after we had been in the room. It was disgusting! I asked for the AC to be adjusted to 19 as it was on 21 which is too hot for me. I know they’re preset but can be adjusted but this was refused twice! I’m in a wheelchair. There wasn’t very good accessibility and only one ramp to the main areas that was constantly blocked off and I was unable to access the main areas. I wasn’t able in the pool area either. They advertised a kids club but there wasn’t one. We went with our grandson who’s 5. They had a kids ‘room’ of sorts. It had a tv that played the same movie over the 4 days we were there. There was an Xbox that only 2 kids could play at a time and not much else. The room had old dining chairs and that’s it. They could’ve painted it in bright colours and had bean bags on the floor etc to make it fun for kids. You couldn’t charge anything to the room. Everything extra like drinks or food had to be paid by cash or credit card. I couldn’t call reception from our room phone. All the times I tried I got other guests rooms which was embarrassing. I also couldn’t call housekeeping as nobody ever answered. I went to reception to tell them about all the issues we had but they didn’t care. There were no solutions to anything. The only good thing was breakfast every morning. I had booked the special Xmas eve buffet dinner as fresh seafood was advertised. There wasn’t any fresh seafood. I had promised my husband and he was disappointed to say the least. Over Xmas there was heavy rain and the roof was leaking in the main areas. The staff placed buckets on tables where people were dining. The whole experience was very disappointing. We will NOT be going again and I will not recommend it to anyone. Novotel should consider their phones, accessibility, welcome, helping guests, housekeeping, refurbishing the rooms that have not been done and adding the kids club that was advertised.

Dear K Wethereld, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sunshine Coast Resort. We regret to learn that certain aspects of your visit did not meet your expectations, particularly in relation to reception service, room condition, and accessibility. We appreciate you highlighting these matters, along with your comments regarding the kids club, entertainment options for children, air-conditioning, cleanliness, and dining experience. Your feedback has been noted and shared with the relevant teams for consideration. We value guest feedback as it assists us in reviewing our services and facilities on an ongoing basis. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Okay but wouldn’t come back

Tripadvisor-waardering 3.0/5

593rachaela Gecertificeerde beoordeling door TripAdvisor

We stayed over the new year period and found the stay average. The positives were they put on a nice little event for new years, had a great pool, activity by the mini beach, within walking distance to the main beach and activities for the kids. Unfortunately, the room was really disappointing for the amount of money paid. It was dirty, stains on the walls and super loud aircon especially when trying to sleep. Super dusty and old. Not clean. It was really understaffed for the amount of guests staying. Especially at breakfast and the bar - huge line ups just to be seated for breakfast when there was tables available. The event for new years was good but could be improved with way more seating for everyone and more staff. The pancake machine at breakfast is great in theory but every time we went the line was huge and everyday it broke for someone taking quite a while to fix it - so lots of disappointed kids. Overall, the staff were lovely and the pool was great. It has the potential to be a really great resort but it seems they don’t want to put effort into uplifting the place. I’d probably save $$ and stay elsewhere next time.

Dear Rachael, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our New Year’s event, pool facilities, and the family-friendly activities available at the resort. That said, I am sincerely sorry that aspects of your stay did not meet expectations. Cleanliness and comfort are fundamental to the guest experience, and we regret that the condition of your room, including the air-conditioning noise and general upkeep, fell short. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. I also apologize for the difficulties you encountered during breakfast and the New Year’s event. Your feedback regarding staffing levels and seating arrangements is greatly appreciated and will assist us in refining our planning and service delivery during peak periods. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kind regards, Kayla Night Manager Novotel Sunshine Coast Resort

Never Again!

Tripadvisor-waardering 1.0/5

Sarah P Gecertificeerde beoordeling door TripAdvisor

Staff were mixed. Some were friendly and cheerful, while others were noticeably disengaged. The Sola restaurant was reasonable with a fair selection for dinner. However, the burger should be avoided, the bun was stale and unpleasant. Unfortunately, the rooms were well below an acceptable standard. The bedding had a strong, unpleasant odour to the point that two pillows had to be removed from the room and stored on the balcony. There was visible internal water damage to the ceiling with mould present. Dust build-up in the vents and throughout the room was excessive and concerning. The air conditioning was ineffective and extremely noisy, making sleep very difficult. Even when switched off, a loud hum continued and could be heard from outside the room. Daily housekeeping was inconsistent, some days were satisfactory, while others were extremely poor. Overall, the resort appears to be suffering from significant neglect. Severe water damage is visible throughout the property, along with fallen trees and uneven pathways at the rear of the accommodation that appear to have been left unattended for a long time. I have stayed at numerous Novotel properties across Australia, and this was by far the worst experience. It has unfortunately led me to decide that I will not stay at another Novotel again.

Thank you for your detailed feedback. We sincerely apologise that your stay fell far below expectations. The issues you highlighted will be passed on to our management team, as this is not the standard we aim to provide our guests. We also regret the mixed service and dining experience. Your comments are appreciated and will help us improve, and we apologise for the disappointment caused. Sincerely, Supervisor Front Office Novotel Sunshine Coast Resort

Bel hotel dans un superbe environement

Tripadvisor-waardering 4.0/5

HENRI29260 Gecertificeerde beoordeling door TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Tripadvisor-waardering 5.0/5

AlbertoValenca Stellen - Gecertificeerde beoordeling door TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.065 beoordelingen 8.4/10 Locatie
  • 2.944 beoordelingen 4.6/10 Kamer
  • 2.351 beoordelingen 6.5/10 Service
  • 32 beoordelingen 0.7/10 Wifi
  • 1.384 beoordelingen 4.5/10 Eten
  • 1.053 beoordelingen 3/10 Netheid
  • 1.003 beoordelingen 5.2/10 Sfeer
  • 943 beoordelingen 4.2/10 Comfort

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Al onze hotels in Twin Waters

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.