Hotel Mercure Tours Nord 4 estrelas

Nota clientes Avis 4.5/5 3.263 comentários

Hotel aprovado por ALLSAFE

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Quarto 1

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Grátis: torne-se membro

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Hotel Mercure Tours Nord
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+ 21 Serviços

Extras do hotel

  • Certificação ALLSAFE pelo Bureau Veritas

  • Fácil acesso à baixa e a 5 minutos da autoestrada A10

  • Parque de estacionamento interior privativo grátis

  • Terraço e piscina exterior

  • 410m² de salas que podem ser adaptadas às suas necessidades

Serviços no hotel e nas proximidades

Check-in desde as 15h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidosServiços a pagar
  • Playground externo
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardioServiços a pagar
  • Lavagem a seco/serv. passadeira
Lazer e atividades
  • Piscina externa aquecida
  • Playground externo
Catering
  • Pequeno-almoçoServiços a pagar
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços empresariais
  • 7 Sala(s) de reunião
  • Hotel de convenções
  • Business center self-service
  • Servicio disponible fotocopia/impresiónServiços a pagar
Mensagem informativa

Localização do hotel

Hotel Mercure Tours Nord

11 rue de l'Aviation
37100 tours
frança

Tel: +33247495500

Fax: (+33)2/47495525

Check-in desde as 15h00

Check-out até às 12h00

  • De avião

    TOURS ST SYMPHORIEN A 3 km / 1 milhas

  • De helicóptero

    ST SYMPHORIEN A 3 km / 1 milhas

  • De carro

    A10-TOURS NORD-N°19 A 2 km / 1 milhas

  • De comboio

    ST PIERRE DES CORPS A 9 km / 5 milhas

  • De comboio

    TOURS A 7 km / 4 milhas

GPS:47.438095, 0.708801

As nossas opções de alojamento

Take time to relax in our spacious rooms designed for business trips and family holidays.

Quarto Classic familiar - cama dupla e um sofá-cama duplo

  • Número máx. de pessoas: 4
  • Superfície: Desde 26 / 280 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Privilege - Cama queen size e um sofá-cama duplo

  • Número máx. de pessoas: 4
  • Superfície: Desde 26 / 280 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Clássico - 2 camas individuais

  • Número máx. de pessoas: 2
  • Superfície: Desde 26 / 280 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)

Quarto Classic com cama dupla ou 2 camas individuais e um sofá-cama individual

  • Número máx. de pessoas: 3
  • Superfície: Desde 26 / 280 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • TV por satélite/cabo a cores
  • Produtos de casa de banho

Quarto Superior - cama king size e sofá-cama individual

  • Número máx. de pessoas: 4
  • Superfície: Desde 26 / 280 sq ft
  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Utensílios para chá/café
  • TV por satélite/cabo a cores(...)
Quartos

Os nossos restaurantes e bares

LES VIGNES

Tipo de cozinha: Regional

Prove a nossa cozinha tradicional e regional num ambiente sofisticado. Nos dias de sol, jante ao ar livre no terraço junto à piscina.

Almoço

12:00 - 14:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

19:00 - 22:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

LOUNGE BAR

Foto não contratual

Descubra os vinhos do Vale do Loire no nosso bar elegante. A recepção acolhedora e o profissionalismo são a imagem de marca deste local único.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 7

  • Tamanho máximo: 320

  • Capacidade máxima: 320 pessoas

  • Capacidade máxima para banquetes: 200 pessoas

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Avaliações dos nossos clientes sobre o
Hotel Mercure Tours Nord

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL 4.5/5

3.263 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

855 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020
Nota clientes Avis 0.5/5

Victor C. Famílias - 19/07/2020 Comentários confirmados de ALL

E inadmissivil, que durante uma situacao de pandemia, um hotel como o Mercure de 4 estrelas, tenha no pequeno almoco para servir aos seus hospedes as chavenas todas sujas . Para alem da falta de organizacao referente ao numero de hospedes presentes na sala, sem cumprimento das destancia impostas por lei.

Monsieur LINO DE SOUSA C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Tours Nord. Nous mettons tout en oeuvre pour respecter le plus grand nombre de règles sanitaires mais nos clients veulent aussi une prestation normale et ne ne pouvons en permanence faire des remarques à nos clients. Les règles sont connues de tout le monde, elles sont affichées mais nous ne sommes pas des policiers. nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Bruno LEMOINE Direction de l'hôtel

boa estadia

Nota clientes Avis 4.0/5

Nuno C. Negócios - 11/02/2020 Comentários confirmados de ALL

O Hotel de uma forma geral é muito agradavel. Adorei o Quarto.

querido senhor Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente,

Excellent stopover spoiled by a few details

Nota Tripadvisor 4.0/5

Y4371VHianc Couples - 18/01/2020 Avaliação com certificação TripAdvisor

We have stayed many times at this hotel. While not the best Mercure in France, it’s fully up to standard - the rooms are large and well equipped, and the bed is very comfortable. This time a few things were disappointing. On checking in we were very surprised to be told we were no longer Silver status - we checked our account on-line and indeed we were still Silver! This was put right at the desk, but it shouldn’t happen and gives a bad impression. We ate in the restaurant. Based on previous experience, our expectations were not high, but we were dismayed to find that there was nothing on the ‘menu du jour’ that we wanted to eat. Tête de veau anybody? So we ordered from the more expensive à la carte, which was OK but hardly memorable. Then when we came down for breakfast there were many uncleared tables but none available for us. The staff quickly set a table for us, but it’s a small detail that again leaves a bad impression for an hotel with aspirations.

Dear Y4371VHianc, Thank you so much for this nice review regarding our Mercure Tours Nord ! Respecting the breakfast and the restaurant we will make sure to better for your next stay. We will welcome you with pleasure on the occasion of a new step in the Loire Valley ! Regards

Journey stop over

Nota Tripadvisor 1.0/5

RAM1058 Couples - 12/09/2019 Avaliação com certificação TripAdvisor

We were travelling from Pamplona heading to Calais. The hotel was very comfortable and the staff were very helpful and spoke English. The location is ideal for the motorway but not really suitable for visiting Tours without taking the car.

Dear Guest, Many thanks for your kind comment about our hotel and our staff, That's why,we are surprised that you put 1 on 5 for your satisfaction degree? We can't believe is due to our location at 5km fom the city center, because as you said, we are ideally situated from the motorway. With Best regards

Boa

Nota clientes Avis 4.5/5

Pinto B. Famílias - 18/08/2019 Comentários confirmados de ALL

Hotel confortável com funcionários muito disponíveis.

Exmo Senhor B., Agradecemos os seus comentários no seguimento da sua estada no Hôtel Mercure Tours Nord. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Definitely a great experience!

Nota Tripadvisor 5.0/5

Anita3517 Family - 18/08/2019 Avaliação com certificação TripAdvisor

The location was very convenient. The room was bright and pleasant with plenty of space. The breakfast was excellent and the restaurant was definitely five star! But the best part, by far, was the hotel's staff. Always available, incredibly friendly, patient and very helpful. I am definitely staying there next time I am in Tours! It is far better than all the other hotels I have stayed at in the same area [and I have been to most of them because I travel to Tours to visit relatives every year!] My only complaint is that the shower, and also the tiled bathroom floors, are quite slippery and that can be a hazard, as we experienced first-hand. Having said that, I would definitely recommend Mercure!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again very soon. Sincerely,

good place to stay for stop and go

Nota Tripadvisor 4.0/5

K248HSisabellec Couples - 29/05/2019 Avaliação com certificação TripAdvisor

Hotel is clean and well design, room are large enough and toilets isolated from bathroom. From service pint of view, the hotel is well managed with a profesional crew and staff. They do pay attention to you and your comfort during your stay in the place

Dear Guest, Many thanks for your kind comments, all our staff thank you. With Best regards Gaelle Room Division Manager

Good hotel for a business trip in Tours

Nota Tripadvisor 5.0/5

dominiquec755 Business - 17/03/2019 Avaliação com certificação TripAdvisor

I stayed in Tours for a business trip, good location on the north side of the city, not to far from Vouvray, if you like the wine. . convenient hotel for a business stay staff is friendly. I didn't use the restaurant or the breakfast in the morning.

Dear guest, Many thanks for your comment, that it enjoy all the staff. We hope to see you next time With best regards

Perfectly Placed in North Tours

Nota Tripadvisor 4.0/5

agbird Couples - 06/11/2018 Avaliação com certificação TripAdvisor

We enjoyed our stay in the Mercure Hotel in North Tours. It was very convenient for our visit. and easy to find with good signposting. The Staff were eager to be helpful, the minor issues we had were resolved quickly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lacklustre

Nota Tripadvisor 3.0/5

gwizzz Couples - 01/11/2018 Avaliação com certificação TripAdvisor

Drab hotel with poorly decorated rooms, hard beds and background smell of being worn out. Hotl menu had no veggie food for evening meal Breakfast was good and staff were helpful and chck out was efficient

Dear Madame, Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

One of the best.

Nota Tripadvisor 5.0/5

JohnSW51 Couples - 12/09/2018 Avaliação com certificação TripAdvisor

From check in to checkout this hotel was flawless. The room was spotless and as requested was very quiet. With the air conditioning easy to adjust it was straightforward to create a nice ambient temperature. Both the dinner and breakfast were excellent. All of the staff we encountered were both friendly and professional. It is obvious that the hotel manager has high standards and knows how to motivate the staff to achieve excellence. We would highly recommend it.John and Ann Marie

Dear Ann Marie and John, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good overnight stop

Nota Tripadvisor 4.0/5

Y4371VHianc Couples - 22/06/2018 Avaliação com certificação TripAdvisor

Large comfortable and spotlessly clean bedroom, but unfortunately bottom pillows were very hard and were replaced with the spare pillows. Table d’hote dinner fine. Breakfast was OK but not as good as in other Mercure hotels we’ve stayed in. Staff polite and helpful. Would like non-slip floor in shower, as in some other Mercure hotels.

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly stopover hotel

Nota Tripadvisor 5.0/5

derekbennett Couples - 16/06/2018 Avaliação com certificação TripAdvisor

The moment you walk into the lobby you know you have chosen the right hotel for your stopover back to the UK. Friendly helpful check in, lovely quiet 'Privilege'(worth the extra) room. We were given a complementary drink in the bar before dinner, the dinner was in a small dining area where we were served probably one of the best stopover meals ever, by friendly helpful staff. Nothing seemed to be too much trouble. Recommended

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

Egrets stopover hotel

Nota Tripadvisor 5.0/5

Mr C Couples - 05/05/2018 Avaliação com certificação TripAdvisor

Great hotel on the main North/South routes in France. Very friendly and welcoming staff. Room was great and very comfortable with king size bed, settee, and good size shower room. Everything was very clean. There was a good choice of food in the restaurant, and the quality was good. Check in/out was very efficient, and value for money was very good.

Dear Madame, Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excelente

Nota clientes Avis 4.5/5

Julio Famílias - 07/10/2017 Comentários confirmados de ALL

Staff muito atencioso, cafe da manhã maravilhoso. Area industrial mas de facil acesso as rodovias para visitas ao Vale do Loire.

Cost of two Tea Bags

Nota Tripadvisor 1.0/5

Mikepicklelodge Couples - 29/09/2017 Avaliação com certificação TripAdvisor

We requested two tea bags to make tea in our room. The Hotel only supplied fruit tea bags. We were charged 7.40 euros. We complained on checkout, but were told if we didn`t like it we should write to Accor Hotels I have written and complained but we have not received a reply.

Dear Madame, Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Nord. I am sorry that your experience did not meet your expectations. We offer different tea or coffee in rooms like infusion with regliss and fruits berries and tea : "Thé du Hammam" with fruits berries and "Thé des Lords" : Earl grey. In fact we don't have the choice to offer other tea like "English breakfast". I proposed you to write to Accor and we are sorry that's nobody from Accor replied you. Best regards Sandra COURCELLE Front desk manager

Mercure Tours Nord

Nota Tripadvisor 3.0/5

N958MBhenrym Couples - 23/05/2017 Avaliação com certificação TripAdvisor

On arrival greeted warmly and efficiently by staff on desk. The lift to the 3rd floor adjacent to entrance hall which we took to our Mercure Privilege room. On entering, the room is spacious but drab looking, à Nespresso coffee machine and kettle available to use but disappointed to see only one capsule and had to ask for more so each of us could have coffee. The complimentary bar had two bottles of water, two cans of coke and one bottle of orange juice. The shower was powerful with plenty of hot water. We eat in the hotel restaurant in the evening. The staff were attentive and polite. The food was of a reasonable standard and was enjoyed. I thought the bed and pillows were comfortable but my husband didn't think so and woke with back ache. We did not have breakfast. Check out was quick and efficient.

Very good standard.

Nota Tripadvisor 4.0/5

M9764XOdonaldm Couples - 20/04/2017 Avaliação com certificação TripAdvisor

We chose to stay at Mercure as our stay was on a Sunday. Most hotels do not provide dinner on a Sunday evening. The Mercure provided a very good dinner, reasonable choices and a nice dining area and good service. We would definitely stay again. One word of caution, breakfast is very expensive, especially if you tend to have a light meal.

Dear Madam, dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To information, Mercure Hotels propose the express breakfast at 8€ if you don't want to have buffet breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay!

Nota Tripadvisor 5.0/5

834laurentr Couples - 08/03/2017 Avaliação com certificação TripAdvisor

Nothing to report. Hope to stay here again. Good job and keep going on. To improve excellence is not going to be easy ;) One small thing: one of the pots of jam was empty at breakfast ...Really nothing!

Always a pleasure to stay

Nota Tripadvisor 4.0/5

Joop L Solo travel - 24/12/2016 Avaliação com certificação TripAdvisor

On my regular travel from Charente to Netherlands and vica versa I stay over in this hotel. Very modern styled rooms. Excellent bed and a great bathroom with bath. This time the daily menu was a surprise for me. An excellent ravioli starter and the main coarse was steamed cod. The white bourgogne wine was perfect. Nice friendly staff. Compliments. See you next time.

Hello. Let me to thank you for having taken of your time to write a pleasant comment concerning our establishment. Our restaurant enjoyed a good reputation and we get along well to keep it. Encouragements as yours motivate us every day to progress. We have forwarded your comment to the CHEF, he thank you warmly.We remain entirely at your disposal to welcome you again during your next stay. Yours sincerely

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