Mercure Paris La Defense Hotel 4성

고객 평점 (ALL 평가) 4.1/5 2,418 리뷰

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Mercure Paris La Defense Hotel - Image 1
Mercure Paris La Defense Hotel - Image 2
Mercure Paris La Defense Hotel - Image 3
Mercure Paris La Defense Hotel - Image 4
30 rue Baudin, 92400 COURBEVOIE, France

호텔설명

호텔 추가 정보

  • Spacious rooms and suites with views of La Défense and Paris

  • Bistronomic restaurant, market menu and fresh ingredients

  • Rooftop Cocktail Bar Open Year-Round

  • Fitness center with a view and hammam

  • Meeting rooms near CNIT Paris La Défense

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호텔 위치

Mercure Paris La Defense Hotel

30 rue Baudin
92400 COURBEVOIE
France

GPS:48.895167, 2.250352

전화
팩스 +33 1 47 68 83 32

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  2,418 리뷰

TripAdvisor 평가  3.5/5  145 리뷰

Poor Guest Experience / Customer Services

트립어드바이저 평점 1.0/5

Niccilou838 TripAdvisor 인증 리뷰

I have stayed in this hotel over last 3 years without issue due to its location to my international office. This time many issues were experienced. I was unable to book an 8night stay via Accor website so made two 4 night bookings. I emailed the Mercure prior to arrival to link the bookings to ensure I did not have to move rooms. This request was confirmed in writing. Upon arrival, the check in system did not reflect this request, and after some searching, I was told I did not have to move rooms during my 8night stay as per email request. Every morning, i had to use the fire stairs from the 9th floor to attend breakfast as the lifts were not functioning - they stopped at every floor even if no one was waiting. The doors would open and close many times at each floor. I took a video to show the concierge that the lifts needed attention (doors were damaged which prevented them from closing properly), and this was ignored. I advised that the TV reception was poor across most channels and this too was ignored. After the 'first 4night stay', I returned to the hotel after work to find the room key had been deactivated. I presented to the concierge via the stairs (as 2 tour buses had arrived which blocks reception) with the room key and my booking details and after some time, the room key was reactivated. At 11pm that night, my personal safety was violated when someone entered my room with a room key issued by concierge. I received a call from the concierge asking who I was and requested to present myself at the concierge to prove who I was and provide my booking reference for the stay. At nearly midnight! Since checking out on 26 Oct, I have emailed 5 times requesting my final invoice and have received nothing to date. I have emailed the hotel direct as well and still nothing. A pre-authorization charge of more than $3500 AUD is pending on my credit card as the checkout process has not been finalized (which should remove the pending charge). This pending charge deems the credit card unusable as limit is reached. As a Gold Accor Member, this was an extremely disappointing experience.

Dear Mrs. Perry, Thank you for taking the time to share your feedback with us. I am truly sorry to read that you encountered so many issues during your stay... To discuss this further, I have taken the liberty of emailing you directly. I have spoken with the department heads concerned regarding the various issues, and it appears that they were primarily due to a lack of communication on our part. We should have been more responsive. I fully understand your dissatisfaction and offer my sincere apologies. I remain at your entire disposal, Best Regards, Léonore Wolff Guest Experience Manager leonore.wolff@accor.com

Poor service

트립어드바이저 평점 1.0/5

Maria Imelda C TripAdvisor 인증 리뷰

Definitely not 4-stars - room 's AC was not working and in September- it was uncomfortably warm ; my room was definitely tight with 2 single beds, that were placed an inch apart . Lacking basic bath amenities ( shampoo,conditioner) shower gel almost empty, and sink soap dispenser was totally empty . good thing i travel with my own supplies. Elevator takes forever . Only 1 out of the 4 front desk staff was nice, the rest just ignored me as I stood in line to check in. Not my hotel choice - tour operator booked this probably because it's cheap.

Poor service

트립어드바이저 평점 1.0/5

Curiosity59200591158 TripAdvisor 인증 리뷰

Poor experience. Room was dirty, no towels in the room, cleaner came for the first time at 6pm. I called reception for towels and was asked to pick them up from reception myself. Eventually I received one towel. For Eur 250 per night not worth it.

Dear Guest, We are sorry to read that your experience did not live up to your expectations. Without further information it is difficult for us to understand exactly what happened and we do not find you reservation among our bookings. If you wish, you can contact me at leonore.wolff@accor.com, I am at your disposal so that you can tell us more about happened with the housekeeping service. We wish you a very pleasant day, Léonore Wolff Guest Experience & Quality Manager

Terrible hotel with a hotel THIEF!!

트립어드바이저 평점 1.0/5

Noonjtr TripAdvisor 인증 리뷰

This hotel is unsafe at all! Someone stolen my friend jewelry in their room. Another of my friend was stolen their Airpods. My room also was searching by someone because my stuff was not in the same place. โรงแรมขโมย อย่ามาพัก มีคนมาขโมยของในห้องตอนที่เราไม่อยู่ มารื้อค้นของในห้องพัก ทริปนี้เรามากันเป็นคณะพักหลายห้อง โดนรื้อของหลายห้องมากๆ โดนขโมยของไป2ห้อง พนงไม่ช่วยอะไร กล้องก็ไม่ให้ดู มีคนเอเชียปทเพื่อนบ้านเราโดนขโมยกระเป๋าในห้องอาหารรรตอนเช้าเลยอีกเคส โจรดุมากที่นี่

Dear Guest, We thank you for taking the time to provide us with your feedback following your stay in our establishment. Indeed, we sincerely regret that you encountered such an incident and apologise once again. Please be aware that we are currently doing everything necessary internally to investigate, although only the police have the right to view the various surveillance videos. Please be assured that this was a completely isolated incident, as we have many security measures in place, the same as those found in other hotels (controlled access to the lobby, reading of locks, etc.). We are therefore doing everything we can to prevent such a situation from recurring in the future. Please do not hesitate to contact us, Best regards, Léonore Wolff Guest Experience & Quality Manager

Busy Hotel

트립어드바이저 평점 4.0/5

Moneymagnet889 Couples - TripAdvisor 인증 리뷰

It was a super busy hotel. Every now and then a bus filled with tourists would check-in. Since our tour group arrived after a month we tour bus arrived, we had to leave our luggage at their luggage room which I don't think is secured enough because anyone could just claim a bag. The breakfast was too busy as well. The breakfast area was always filled with people with very few food because of the slow refills. The hotel is close a nice restaurants. The room was okay with complete amenities.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 334 리뷰 8.6/10 위치
  • 907 리뷰 6.1/10 객실
  • 972 리뷰 7.6/10 서비스
  • 10 리뷰 7.8/10 인터넷 가격
  • 380 리뷰 5.3/10 안락함
  • 339 리뷰 7.2/10 조식
  • 280 리뷰 5.9/10 청결도
  • 193 리뷰 3.2/10 편의 시설

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Courbevoie 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.