Mercure Hotel Amsterdam West bintang 4

Catatan tamu Avis (Peringkat ALL) 3.7/5 271 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Belanda

Deskripsi

Keistimewaan hotel

  • Berjarak 200 meter dari pantai dan danau yang dijuluki "strand het nieuwe meer"

  • Mudah dijangkau dengan mobil pribadi dan transportasi umum

  • Sarapan prasmanan, bar, dan restoran di hotel

  • Tersedia 14 ruang pertemuan

  • Layanan resepsionis 24 jam

Akomodasi kami

Lokasi hotel

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Belanda

GPS:52.337578, 4.817787

Telepon
Fax +31 20 615 9027

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

AT WEST

Restoran Wines and Dishes yang baru direnovasi menawarkan aneka pilihan makanan yang sehat, ringan, dan lezat dengan beragam hasil bumi segar. Setiap hidangan dimasak dengan bahan alami yang sederhana. Anda akan merasakan perbedaannya.

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Cari tahu selengkapnya

Peringkat ALL  3.7/5  271 ulasan

Peringkat TripAdvisor  3.7/5  1.417 ulasan

3/5

Catatan Tripadvisor 3.0/5

ebI9720IQ Ulasan TripAdvisor tersertifikasi

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

Catatan Tripadvisor 1.0/5

Filip M Ulasan TripAdvisor tersertifikasi

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

Catatan Tripadvisor 1.0/5

marcosagois Ulasan TripAdvisor tersertifikasi

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

Catatan Tripadvisor 1.0/5

acirrincione76 Ulasan TripAdvisor tersertifikasi

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Atmosphere and Security questions

Catatan Tripadvisor 2.0/5

Jodi589 Ulasan TripAdvisor tersertifikasi

I have recently stayed in the hotel and like others mention it has benefits being close to the airport. As others have mentioned the lift in the hotel does not work, and during my stay I never saw anyone put a sign up which I saw increased frustration of other guests. I suspected as well that the travel is used to temporary house people. As a solo traveller, I felt slightly uneasy about the situation. There was security called to one of the rooms as I passed and although nothing specific happened to me, I was not completely relaxed during my stay.

Dear Jodi, Thank you for the feedback regarding your stay. Our proximity to transportation hubs remains a valued feature we're glad you acknowledged. We regret the service shortfalls you experienced and assure you our staff remains committed to addressing such matters promptly while upholding our security standards. We hope we can provide you with an improved stay in the future. Kind regards, Mercure Hotel Amsterdam West

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 386 ulasan 6.7/10 Lokasi
  • 510 ulasan 6.3/10 Kamar
  • 383 ulasan 7.3/10 Pelayanan
  • 17 ulasan 4.2/10 Internet
  • 238 ulasan 5.7/10 Kebersihan
  • 152 ulasan 3.6/10 Kesepadanan nilai
  • 140 ulasan 6.8/10 Sarapan
  • 113 ulasan 6.2/10 Makanan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di AMSTERDAM

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.