Mercure Hotel Amsterdam West bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 319 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Belanda

Deskripsi

Keistimewaan hotel

  • Berjarak 200 meter dari pantai dan danau yang dijuluki "strand het nieuwe meer"

  • Mudah dijangkau dengan mobil pribadi dan transportasi umum

  • Sarapan prasmanan, bar, dan restoran di hotel

  • Tersedia 14 ruang pertemuan

  • Layanan resepsionis 24 jam

Akomodasi kami

Pesan hotel ini
Kamar 1

Lokasi hotel

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Belanda

GPS:52.337578, 4.817787

Telepon
Fax +31 20 615 9027

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

AT WEST

Restoran Wines and Dishes yang baru direnovasi menawarkan aneka pilihan makanan yang sehat, ringan, dan lezat dengan beragam hasil bumi segar. Setiap hidangan dimasak dengan bahan alami yang sederhana. Anda akan merasakan perbedaannya.

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  319 ulasan

Peringkat TripAdvisor  3.7/5  1.404 ulasan

Don’t book this hotel

Catatan Tripadvisor 2.0/5

peterpJ948RG Ulasan TripAdvisor tersertifikasi

Dear Peter, Thank you for sharing your experience. We are pleased that you found our staff to be friendly, as we strive to provide welcoming and attentive service to all our guests. However, we apologize for the inconvenience you experienced with the position of our hotel and your travel to the city centre. We understand that the location, while convenient for airport access and close to natural park areas, may not be ideal for every guest's needs. Regarding the car park fee, we aim to provide secure parking for all our visitors and we regret that the cost did not meet your expectations. We are sorry to hear about the cleanliness of the windows in your room and the issue with the flooding. We take pride in our housekeeping standards and it is disappointing to learn that we fell short in this instance. Furthermore, we are sorry that our variety of guestrooms did not meet your expectations. We recognize that the speed at which we addressed the flooding was not satisfactory and we will look into improving our responsiveness to such unexpected incidents. We hope that you will allow us the opportunity of providing you with an improved stay in future. Kind regards, Mercure Hotel Amsterdam West

Affordable but be cautious

Catatan Tripadvisor 2.0/5

Evie G Ulasan TripAdvisor tersertifikasi

Dear Evie, Thank you for sharing your feedback. We are pleased that you found our hotel facilities to your liking. At Mercure Hotel Amsterdam West, we strive to provide a comfortable environment, equipped with contemporary rooms, a large parking area, and a serene garden within a stone's throw from a pleasant lakeside beach. However, we are truly sorry for the confusion and anxiety caused regarding the payment and tourist tax upon your arrival and during your stay. We understand how distressing unexpected charges can be, and we apologize for not communicating clearly that your card would be kept on file. Moreover, we regret that the unsatisfactory interaction with our staff did not align with the high level of service we aim to provide. We want to assure you that it is never our intention to pass blame or deliver anything less than a genuine apology when we fall short. We value your feedback and will use it to review our procedures and training to enhance our guest experience moving forward. We hope to see you again in the future. Kind regards, Mercure Hotel Amsterdam West

The location is excellent and the outside of the hotel is charming, the service, attitude, and lack of transparency

Catatan Tripadvisor 1.0/5

reereelim Friends getaway - Ulasan TripAdvisor tersertifikasi

Dear Reereelim, Thank you for sharing your experience with us. We are pleased that you appreciated the charming natural surroundings and peaceful atmosphere of our hotel’s exterior. It is great that you found the location convenient, with its close proximity to both Schiphol Airport and the city center, as well as the frequent direct bus service that connects our hotel to Amsterdam. With regard to the check-in process, we would like to clarify that, according to our records, there was no delay and no need to contact anyone for assistance. Check-in was completed shortly after your arrival. We are, however, sorry to learn that your experience at reception did not meet your expectations. Please accept our sincere apologies for any shortcomings in communication or attitude you encountered, as we strive to provide a warm and informative welcome to every guest. As for the city tax, please note that it is a standard requirement across all municipalities and is collected at check-in in accordance with local regulations. Concerning the room amenities, items such as bottled water, slippers, and dental kits are included in our superior room category. The raised shower is in line with local building standards, though we apologize for any inconvenience caused by water overflow. We are also sorry to hear about your housekeeping experience. Our team is trained to respect "Do Not Disturb" signs and to balance timely service with guest privacy. We will follow up internally to ensure these standards are consistently upheld. Late check-out is available upon request for a small fee. Regarding the additional service package fee, please note that this is related to the use of a third-party booking website. These fees are clearly outlined in the booking terms provided during the reservation process, and are common practice in the hotel industry when bookings are made via external platforms. Finally, we appreciate your recognition of our hotel’s strategic location and the natural environment nearby, which many guests find ideal for relaxation and easy access to Amsterdam’s attractions. We hope that these positive aspects will encourage you to consider staying with us again under improved circumstances. Best regards, Mercure Hotel Amsterdam West

Please know in advance that this is a temporary shelter for 100+ asylum seekers / refugees.

Catatan Tripadvisor 2.0/5

Sarah7540 Couples - Ulasan TripAdvisor tersertifikasi

Dear Sarah, Thank you for letting us know your opinion of your stay. We regret to hear about the aspects of your stay that did not meet your expectations. As a hotel, we are dedicated to providing a welcoming environment for all our guests. Regarding the transportation to the airport, we understand the inconvenience caused by the absence of a shuttle service. As more economical alternatives, we recommend the local bus service. We apologize if the dining options available after 9pm did not meet your expectations. We aim to offer a variety of dining experiences, and although our restaurant hours end at 9 pm, we do provide alternative options such as the 24-hour Grab & Go shop. Besides that, we are sorry to hear about the inconsistency with the information provided about the food delivery service and the inconvenience it caused. We will address this internally to ensure clear and accurate information is communicated to our guests. Finally, guest comfort is of utmost importance to us, and we will review your other comments with our team to ensure our usual high standards going forward. Additionally, while our king size beds are designed to provide a restful sleep, we understand that pillow preferences vary, and we are more than willing to provide extra pillows upon request to enhance your comfort. We hope to welcome you back for an improved experience next time. Kind regards, Mercure Hotel Amsterdam West

Simpatico e anticonvenzionale

Catatan Tripadvisor 5.0/5

Illo_64 Bisnis - Ulasan TripAdvisor tersertifikasi

Gentile Illo_64, Grazie per aver condiviso la sua opinione più che positiva. Siamo veramente lieti che il suo soggiorno presso il Mercure Hotel Amsterdam West sia stato così apprezzato. Siamo estremamente contenti che abbia riconosciuto e apprezzato il carattere distintivo del nostro hotel, il personale professionale e cortese, e la tecnologia di riconoscimento targa. È magnifico sapere che la sistemazione migliorata e gli spazi dedicati agli ospiti abbiano contribuito a rendere il suo soggiorno confortevole. Inoltre, ci fa piacere che la posizione dell'hotel le abbia permesso di godere delle bellezze locali e delle attrazioni di Amsterdam, con la comodità di una passeggiata attraverso un parco pittoresco. Infine, siamo lieti che la varietà e la freschezza dei nostri prodotti a colazione abbiano lasciato un'impressione così positiva. Speriamo di avere presto il piacere di accoglierla di nuovo. Cordiali Saluti, Mercure Hotel Amsterdam West

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 452 ulasan 6.7/10 Lokasi
  • 588 ulasan 6.5/10 Kamar
  • 437 ulasan 6.9/10 Pelayanan
  • 15 ulasan 7.5/10 Internet
  • 275 ulasan 6/10 Kebersihan
  • 172 ulasan 7.1/10 Sarapan
  • 169 ulasan 3.4/10 Kesepadanan nilai
  • 128 ulasan 5.5/10 Makanan

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