Mercure Hotel Amsterdam West bintang 4

Catatan tamu Avis (Peringkat ALL) 3.7/5 351 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
Mercure Hotel Amsterdam West - Image 3
Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Belanda

Deskripsi

Keistimewaan hotel

  • Berjarak 200 meter dari pantai dan danau yang dijuluki "strand het nieuwe meer"

  • Mudah dijangkau dengan mobil pribadi dan transportasi umum

  • Sarapan prasmanan, bar, dan restoran di hotel

  • Tersedia 14 ruang pertemuan

  • Layanan resepsionis 24 jam

Akomodasi kami

Lokasi hotel

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Belanda

GPS:52.337578, 4.817787

Telepon
Fax +31 20 615 9027

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

AT WEST

Restoran Wines and Dishes yang baru direnovasi menawarkan aneka pilihan makanan yang sehat, ringan, dan lezat dengan beragam hasil bumi segar. Setiap hidangan dimasak dengan bahan alami yang sederhana. Anda akan merasakan perbedaannya.

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Peringkat ALL  3.7/5  351 ulasan

Peringkat TripAdvisor  3.5/5  1.400 ulasan

Bad service

Catatan Tripadvisor 1.0/5

Resort50366721797 Ulasan TripAdvisor tersertifikasi

I was here on the weekend. I waited at the reception for 40 minutes and called a few times for a reception employee but no one came. I then left and returned later in the afternoon. After waiting and calling, this time a woman named Noura came. After I indicated that I had been waiting for a very long time, she indicated that she was on a break. she could not have helped me and her behavior and attitude were unprofessional. the hotel is not 4 stars. and am very disappointed with the service

Dear Guest, Thank you for taking the time to provide this feedback. We understand that waiting can be frustrating, and it is never our intention to inconvenience our guests. We aim to provide prompt and courteous service at all times. Moreover, we are also deeply apologetic for the impression you received. Regarding the hotel's rating, our commitment to offering quality accommodation and service is unwavering, and we take your observations seriously. We regret that your overall service experience did not reflect the level of excellence we endeavor to uphold. We value your input and will use it as an opportunity to improve our guest experience. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

Avoid this hotel

Catatan Tripadvisor 2.0/5

Nadine_egan23 Ulasan TripAdvisor tersertifikasi

We booked this hotel because it was reasonably priced but we soon learned it wasn't worth the money. This hotel isn't deserving of 4 stars. When we arrived the staff were rude. Our room was located right beside rooms that were being renovated, we didn't meet a single soul on that floor. Drilling, banging, lugging of equipment, hoovering etc. from 9am every morning of our stay. So if you want to relax and sleep in it isn't possible. Nowhere on their website or in the hotel was it made aware to us that they were renovating parts of the hotel, if it was brought to out attention we wouldn't have stayed here. There was lots of electric wires and cable lose at all hours of the day and night, emergency lights were hanging from the ceiling also. When we arrived we noticed our bin bags weren't changed, there were coffee stiring sticks in the bedroom bag and toilet paper in the bin bag in the bathrooms. Our heating wasn't working in the room and the room was like ice, extremely hard to sleep when the room is freezing. When brought tbis to the receptionist attention we were told it was working and nothing more came of our issue. Sadly I wouldn't recommend this hotel to anyone, and I wish we hadn't have wasted our money. It is far out you have to get the bus and a tram into the city you can expect to allocate at least 30 mins travel time there and back every time. There is a petrol station beside it, I'd recommend buying your food and drink there as a bottle of water was nearly 4€. Avoid this place at all costs.

Dear Nadine, Thank you for taking the time to share your experience. We are truly saddened by the aspects of your stay that did not meet your expectations. We apologize for any discomfort you experienced due to the noise. Our hotel strives to ensure a peaceful environment and we regret any disturbance that occurred. Additionally, it is our standard practice to keep our guests informed of any ongoing renovations and we are sorry if this communication did not reach you effectively. Concerning the cleanliness of your room, we have noted your comments and we are looking into ensuring a more comfortable environment for our guests. Our location, while a bit removed from the city centre, is selected to offer a balance between the tranquility of the surrounding nature and accessibility to Amsterdam's vibrant heart. We provide details about public transportation options to facilitate travel into the city and we are continuously looking for ways to enhance our guests' experience in this regard. Please accept our apologies that the level of service was not that expected and we will be sure to review this with our team as we strive to ensure all our guests leave us satisfied. We hope to be able to welcome you back for an improved stay. Kind regards, Mercure Hotel Amsterdam West

Good hotel for airport but not visiting centre

Catatan Tripadvisor 3.0/5

Paradise48794399803 Couples - Ulasan TripAdvisor tersertifikasi

Just back from staying at this hotel. Very easy to get to and from the airport either by bus or taxi (10 minutes). The hotel was clean and had good facilities, the mini shop at reception was perfect for snacks at night. This hotel isn’t the best if you’re going into the city everyday. We did get Ubers/bolt some nights which is around a 20/25 minute drive and price dependent. Public transport is cheap and efficient however be prepared that this will take around 40-50 minutes and is a bus then a tram. The bus stop is also around a 10minute walk from the hotel.

Dear Anna, Thank you for reviewing your recent experience. It is gratifying to hear that you found our proximity to the airport convenient and our hotel's cleanliness and facilities up to your satisfaction. We are also pleased that the mini shop at our reception served as a convenient amenity during your stay. We regret to hear that the distance to the city center did not meet your expectations. We understand that while public transportation is efficient and economical, the travel time may not be ideal for all our guests. However, this is a temporary situation. We hope to have the opportunity of welcoming you again in the future. Best wishes, Mercure Hotel Amsterdam West

Good standard, far from the center

Catatan Tripadvisor 3.0/5

Saulius A Friends getaway - Ulasan TripAdvisor tersertifikasi

Standard hotel, everything is fine, comfy beds, kettle, instant coffee and tea, small fridge in the room. One side is noisy, another is quiet . Far from the center, breakfast is 25 euro. One free welcome drink if you register in the loyalty program

Dear Saulius, Thank you for your review. It's great to hear that you found our beds comfortable and appreciated the in-room amenities such as the kettle, coffee, tea, and fridge. We're also pleased that you noticed the quietness offered by our lakeside rooms. We acknowledge that our location, while not in the city center, provides a tranquil retreat near natural attractions. The price of our breakfast reflects the quality and range of the products offered, and we provide an express option for those seeking a lighter start to their day. We understand the distance from the center might not be ideal for everyone, and we hope the bus access helped to make your journeys to the city more convenient. We hope to welcome you back in the future. Kind regards, Mercure Hotel Amsterdam West

Far from city centre

Catatan Tripadvisor 4.0/5

george_justin_mathew Bisnis - Ulasan TripAdvisor tersertifikasi

All good except for the location. Closer airport but far from city centre. The overall experience was good. Just that the way to hotel rooms is but the same as you see in hotels. Not a very big issue but somebody unusual I noticed. Otherwise all okay.

Dear George Justin Mathew, We appreciate that you took the time to let us know your opinion of your experience with us. We're glad to hear that your overall experience was positive. Our location, while close to the airport, does provide easy access to the city centre via a short bus ride, and we're always happy to assist with transportation queries at our front desk. We appreciate your feedback on the uniqueness of the way to our hotel rooms and will consider your observations as part of our ongoing commitment to guest satisfaction. We hope to have the pleasure of seeing you in the near future. Many thanks, Mercure Hotel Amsterdam West

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 543 ulasan 6.5/10 Lokasi
  • 705 ulasan 6.4/10 Kamar
  • 535 ulasan 6.7/10 Pelayanan
  • 18 ulasan 7/10 Internet
  • 330 ulasan 5.8/10 Kebersihan
  • 233 ulasan 3.1/10 Kesepadanan nilai
  • 210 ulasan 6.6/10 Sarapan
  • 151 ulasan 5.5/10 Makanan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.