Novotel Amsterdam City bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 4.324 ulasan

Jaminan Harga
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Novotel Amsterdam City - Image 1
Novotel Amsterdam City - Image 2
Novotel Amsterdam City - Image 3
Novotel Amsterdam City - Image 4
Europaboulevard 10, 1083 AD Amsterdam, Belanda

Deskripsi

Keistimewaan hotel

  • Pusat konvensi dengan ruang seluas hampir 1300 m² dan 17 ruang pertemuan

  • Terletak di samping stasiun kereta dan pusat kongres RAI

  • Restoran menarik dan bar yang ramah

  • 20 meeting rooms

  • Akses mudah ke pantai dengan transportasi umum atau mobil

Akomodasi kami

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Lokasi hotel

Novotel Amsterdam City

Europaboulevard 10
1083 AD Amsterdam
Belanda

GPS:52.333579, 4.888825

Telepon
Fax +31 20 646 2823

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTAURANT URBN FOOD & DRINK

Kami siap menyambut Anda di restoran dan bar kami. URBN adalah restoran terbuka, santai, dan bergaya. Menunya beragam dengan hidangan simpel nan lezat. Selamat datang di URBN.

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Peringkat ALL  4.4/5  4.324 ulasan

Peringkat TripAdvisor  4.0/5  3.612 ulasan

OK but restaurant lets it down.

Catatan Tripadvisor 3.0/5

GlobeTrottingChap Ulasan TripAdvisor tersertifikasi

Overall OK but don't eat in the restaurant. The service is terrible and the food poor quality. Some of the staff, mainly in reception were good, but the bar and restaurant staff weren't good. Kitchen was completely overwhelmed and it felt like a first night opening.

Dear Sir, We appreciate the time you have taken to share your feedback. We are pleased that our reception staff met your expectations and provided good service. However, we are truly sorry to hear that your dining experience did not reflect the high standard we strive to achieve. We understand how important a pleasant dining experience is to the overall quality of a stay, and we regret that we fell short in this area. Please accept our sincerest apologies for any inconvenience caused by our bar and kitchen team. We will be taking your comments into serious consideration to enhance our service quality. We hope you managed to take advantage of our ideal location near the RAI convention center and the ease of access to central Amsterdam, ensuring a mix of business efficiency and leisure convenience for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Manager on Duty

Incredible rude rude staff

Catatan Tripadvisor 1.0/5

667erikn Bisnis - Ulasan TripAdvisor tersertifikasi

Incredible poor service in the restaurwnt and at the bar. Rude staff that clearly disliked their cusomers. I will never ever come back to this Novotel. Choose something else with a more friendly environment where you will be treated like a valued guest.

Dear Guest, Thank you for taking the time to share your review. We are truly disheartened to learn that your interactions with our staff and the service provided were not up to the high standards we strive to maintain. We pride ourselves on delivering exceptional hospitality and it seems we fell short during your visit. We extend our sincerest apologies for any discomfort or inconvenience you experienced. Understanding your concerns is of utmost importance to us, and while we are deeply sorry to hear that the atmosphere did not meet your expectations, we are committed to providing a welcoming and friendly environment for all our guests. Your comments are taken seriously and will be shared with our team as part of our continuous efforts to enhance our guest experience. We look forward to welcoming you very soon. Best regards, Manager on Duty

Great safe place to stay!!!

Catatan Tripadvisor 5.0/5

AzharJohar Couples - Ulasan TripAdvisor tersertifikasi

Awesome hotel. My first time here In Amsterdam. Chose this hotel as I’m an AllAccors member. Though not very near to the central, but it’s very near to the RAI train station. Only about 8 stops to Amsterdam central. Very privacy place to stay in. Since I hate the bustling areas. Nice clean room too. Special shout out to Martina who checked us in swiftly. Very bubbly and helpful staff. Went to the extend to show us the map and recommended us places to go in Amsterdam. And also to Stephana, on helping us to liase with the housekeeping manager Miss Zorayda with regards to our luggage issues to be shipped back to Singapore. Thanks so much for the great assistance and hospitality. They even have a mini Convenience store and a souvenir shop tag the lobby. Will definitely stay at this hotel when I’m back to Amsterdam. And definitely it’s a safe place to stay in.

Dear Mr. Azhar, We appreciate the time you have taken to share your feedback. We are delighted to hear that your stay at Novotel Amsterdam City was a memorable one. It is with great pleasure that we note your appreciation for our pristine accommodations and the convenience of having a mini convenience store and souvenir shop right in our lobby. Your commendation of our staff's assistance, especially Martina and Stefania, fills us with pride. We take great care to ensure our team is equipped to provide the best service and support to our guests. However, we regret if there were any concerns regarding the handling of your luggage. We always strive for excellence in guest service and it is feedback like yours that helps us maintain and improve our standards. Finally, we are thrilled that you found our location, with its proximity to the RAI train station and the privacy it offers away from the bustling areas, to be ideal for your stay. It is heartening to know that such features have made a positive impact on your visit to Amsterdam. We hope we will have the opportunity to see you again in the future. Best regards, Manager on Duty

A Charming Oasis Just Steps from the Heart of the City

Catatan Tripadvisor 5.0/5

techtourist007 Ulasan TripAdvisor tersertifikasi

I stayed at the Novotel Amsterdam City earlier this year. Initially there were a few hiccups with my check-in and dining experience. The check-in staff were somewhat disinterested and when I asked to speak to management, the situation was exacerbated by the operations manager. Fortunately, Michael, the on-duty and F&B manager was able to sort out the issues the next day and turned my experience around. Michael's professionalism, attention to detail, and genuine care for guests is truly commendable. He took the time to listen to my concerns and made sure that every aspect of my stay from that point onwards was enjoyable. Thanks to Michael, what started as a somewhat rocky experience quickly transformed into a memorable and delightful stay. Michael is undoubtedly a brilliant asset to the hotel, and his efforts significantly enhanced my overall experience. Additionally, I would like to acknowledge Dylan at the bar who provided exceptional service, making my evenings enjoyable with his friendly and professional demeanour. As a bonus he was also able to give good sight seeing tips! I highly recommend this hotel, and I look forward to returning in the future, confident in the knowledge that the staff, led by individuals like Michael and Dylan, will provide an outstanding level of service and over time they would be given the opportunity to train newer team members who do not yet have the requisite customer service and hospitality skills.

Dear Guest, Thank you for the time you have taken to write a review. We are thrilled to hear that your stay with us was ultimately transformed into a memorable and enjoyable experience. We are delighted that the dedicated service provided by Michael and the exceptional bar service from Dylan contributed positively to your stay. It's always encouraging to know that our staff's commitment to service excellence is being noticed and appreciated by our guests. However, we are truly sorry to hear about the initial hiccups you experienced during check-in and with your dining experience. We understand that these aspects are crucial to a comfortable stay and would like to extend our sincerest apologies for any inconvenience caused. We also regret that the interaction with the operations manager did not meet your expectations, and we take this feedback seriously as we continuously aim to improve our services. Finally, it is great that our team members were able to offer valuable sightseeing tips, enhancing your evenings and overall experience. Our location, just a short distance from the heart of Amsterdam, is indeed ideal for exploring the city's attractions, and we hope you had the opportunity to discover the local sights and sounds. We are hoping to welcome you back in the future. All the best. Manager on Duty

More an Ibis than an Novotel

Catatan Tripadvisor 1.0/5

saad m Ulasan TripAdvisor tersertifikasi

Nonchalant staff I'm still waiting for the towels and the laundry bag I asked 2 days ago. Don't get any dîner their if your are more than 6. They don't know how to split the bill. In the check in, they will ask you at what time you want to check out without saying the late check out is not free.

Dear Guest, Thank you for taking the time to share your review. We are sorry to hear that your stay did not meet the high standards we strive to uphold. Regarding the amenities, our team is trained to ensure prompt and efficient service, and we regret any oversight in providing the towels and laundry bag you requested. We understand the importance of these details in creating a comfortable stay and apologize for any inconvenience caused. We also recognize that dining experiences are a significant part of our guests' overall satisfaction. We are disappointed to learn that our billing process during dinner did not meet your expectations. Your feedback is valuable, and we will certainly look into how we can improve the efficiency of our service for groups of guests. Finally, we apologize for any confusion regarding the late check-out policy. Transparency in our communication is important to us, and we regret if this was not properly conveyed at the time of your check-in. We look forward to welcoming you very soon. Best regards, Manager on Duty

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.160 ulasan 8.9/10 Lokasi
  • 2.489 ulasan 7.1/10 Kamar
  • 2.264 ulasan 7.8/10 Pelayanan
  • 49 ulasan 7.4/10 Internet
  • 1.386 ulasan 8.8/10 Sarapan
  • 1.214 ulasan 6.8/10 Kebersihan
  • 463 ulasan 7.2/10 Fasilitas

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