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Albergo Sofitel Luxembourg Europe 5 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 6.009 recensioni

Hotel approvato ALLSAFE

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Sofitel Luxembourg Europe
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+ 23 Servizi

I plus dell'hotel

  • Premiato ristorante gourmet

  • Elegante bar permeato di spirito conviviale

  • Architettura di pregio

  • Situato sull'altopiano di Kirchberg

  • WIFI gratuito

Questo hotel fa parte del programma Planet 21 e agisce a favore dell'Ospitalità positiva.

Posizione dell'hotel

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald
Plateau de Kirchberg
2226 luxembourg
luxembourg

Tel: +352437761

Fax: (+352)425091

Check-in dalle 15h00

Check-out fino alle 12h00

  • Luxtram:  Parlement Europée

  • In aereo

    LUXEMBOURG FINDEL A 7km / 4,38 miglia - Servizio navetta A pagamento

  • In treno

    LUXEMBOURG GARE CENTRALE A 5km / 3,11 miglia

Coordinate GPS:49.621782, 6.145345

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sintesi
  • Parcheggio
  • Navetta
  • Ristorante
  • Hotel ad accesso con sedia a rotelle
  • Benessere
  • Aria condizionata
  • Wifi
  • Colazione
  • Bar
  • Sale riunioni

Le nostre sistemazioni

In stile classico contemporaneo, tutte le camere sono dotate del MyBed di Sofitel, per un sonno perfetto. Altre caratteristiche: internet veloce, WiFi, cassaforte, minibar, TV satellitare/via cavo, servizio in camera completo 24 ore.

Le tue riunioni ed eventi

Le nostre sale riunioni

  • Numero di sale riunioni: 7

  • Dimensioni massime: 525 m²

  • Capienza massima: 250 persone

  • Capienza massima banchetto: 250 persone

Per saperne di più

Le recensioni dei nostri clienti per
Sofitel Luxembourg Europe

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL 4.6/5

6.009 recensioni

Giudizio TripAdvisor 4.5/5

1.240 recensioni

2021 Certificato di eccellenza TripAdvisor
Certificato d'eccellenza 2021

Albergo nuovissimo, Ottimo servizio

Giudizio clienti 4.0/5

Anonimo Azienda - 28/11/2021 Avvisi confermati di ALL

Albergo nuovissimo e dal design molto accattivante. Servizio ottimo. Ottima colazione

Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your stay with us. Indeed, as you may have noticed, the recent renovations of our hotel make it very pleasant However, we would like to apologise for the technical problem with the shower. We have of course taken the necessary steps to ensure that this does not happen again. We hope to have the pleasure of welcoming you during your next visit to Luxembourg and remain at your disposal to organise it. Yours sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Ottimo soggiorno

Giudizio clienti 5.0/5

Anonimo Amici - 09/05/2021 Avvisi confermati di ALL

Ottimo soggiorno. Malgrado che l hotel non sia vicino al centro, facilità di trasporto come il tram gratuito. Tutto perfetto

Dear Guest, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors, they will be delighted to knonw that they exceeded your expectations. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. Please do not hesitate to contact us should we be able to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

Servizi e cura molto da da migliorare, struttura e area in corso di sistemazione

Giudizio clienti 3.0/5

Stefano B. Coppie - 13/10/2020 Avvisi confermati di ALL

È la seconda volta che veniamo in questo albergo. La struttura di per se’ è buona ma questa volta abbiamo notato delle grosse mancanze di housekeeping e servizi, inaccettabili per un Sofitel 5*. La stanza era preparata senza cura, eravamo in due e c’era solo un accappatoio e un paio di slippers, mancava il tappetino della doccia, mancava una crema, no spazzolini, no calzascarpe, neanche un sacchetto di plastica per la biancheria, non una penna o una matita e un bloc notes ... Ho chiesto per colazione scrambled eggs, non just plain fried eggs : not possible! C’mon! Potete fare di meglio. Poi, 40 euro supplemento animali non son pochi. Visto che lo sapevate, potevate farmi trovare una ciotola per l’acqua in camera. Infine, cosa mettete a fare uno spazio nella prenotazione per richieste particolari, se poi non vi curate nemmeno di rispondere?

Dear Mr. B., Thank you for taking the time to write us these remarks following your stay at the Sofitel Luxembourg Europe. We are always happy to receive feedback from our customers as it allows us to better understand where we can improve. We are sorry to read that you did not enjoy your stay. However, concerning the objects in your room, we have respected the recommendations issued by ALLSAFE (our programme for Anti Covid measures) because your safety and that of our teams is our priority. Also, we have taken into account your remark concerning animals in the room, it is true that we should bring a plus. We will do what is necessary from now on. Please don't hesitate to come back to me directly for your next reservation to make sure that everything is going well at h1… We hope to have the opportunity to welcome you again for another better stay than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Ottimo

Punteggio Tripadvisor 5.0/5

olgaveter2020 Affari - 12/07/2020 Recensione certificata TripAdvisor

Una struttura molto bella, la suit è comodissima e spazioza, la colazione nella hall è molto ben organizzata nonostante i problemi connessi con la situazione di emergenza covid, peccato che sono stati lavori in corso

Dear olgaveter2020, First of all, we would like to thank you for taking the time to share your experience at Sofitel Luxembourg Europe. We are delighted to hear that the work provided by all of our “Ambassadors” has lived up to your expectations. Please know that your satisfaction is the greatest reward that we can receive. We are also delighted to hear that you enjoyed the comfort of your room despite the current circumstances. We truly hope to have the opportunity to welcome you back in the near future, and please do not hesitate to contact us should we be able to further assist you. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

buon soggiorno anche se breve

Giudizio clienti 4.0/5

Anonimo Famiglie - 01/03/2020 Avvisi confermati di ALL

Quando siamo in Lussemburgo il nostro hotel di riferimento é sempre Sofitel

Dear Sir, Thank you for taking the time and sharing with us your review about your stay at Sofitel Luxembourg Europe. It is so wonderful that you have enjoyed your stay with us. Our “Ambassadors” will be so happy to learn that they made your stay pleasant. Thank you for choosing Sofitel. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Soggiorno di lavoro molto positivo

Giudizio clienti 4.5/5

Veronica Azienda - 31/01/2020 Avvisi confermati di ALL

Stanza grande confortevole molto pulita - personale estremamente gentile presente e competente

Dear Madam, We would like to thank you for have taken of you time to write us this comments concerning your recent stay at Sofitel Luxembourg Europe. We are thrilled to receive such good review from you because we work hard day after day to provide you an excellent moment. Indeed, as you mentionned our team is extremely polite and competent because we are passionate about our work. We will share your compliments with our "Ambassadeurs" to thanks them but also to encourage them to continue to improve the quality of our services. We already looking forward to welcome you again soon for another wonderful stay. Best regards, Fernando Lòpez Lens General Manager Sofitel Luxembourg Europe

I didn’t receive the invoice by e-mail

Giudizio clienti 3.0/5

Gemma S. Azienda - 08/11/2019 Avvisi confermati di ALL

Per motivi di lavoro viaggerò spesso. Prima volta che soggiorno nei vostri hotel. Non ho mai fatto così tanta fatica nel Contattarvi. Non capisco perché non ci sia una mail per chiedere info sulla prenotazioni. Unico modo è scrivervi direttamente dalla prenotazione in Booking.com. Ho soggiornato il 15 ottobre, mi avete proposto la fattura cartacea o digitale per e-mail. Ho scelto la seconda opzione e ad oggi non ho ricevuto nessun e-mail se non per La vostra survey. Infine ho prenotato su Booking.com perché il Vostro sito non mi permetteva di completare l’operazione. Hotel molto bello e pulito. Ma gestione prenotazioni e possibilità di contattarvi per e-mail quasi inesistente. Grazie Gemma

Dear Gemma S., Dear Madam, We thank you for sharing your experience with Sofitle Luxembourg Europe. We sincerely apologize that it has been difficult for you to contact us regarding your bill. We have just sent you the invoice by email. However, this is an error that should not happen, we will take the necessary steps so that it does not happen again. We would like to offer you an experience that will exceed your expectations, so if you have special requests, do not hesitate to contact us directly at h1… We hope to have the chance to welcome you again to have the opportunity to regain your trust. Sincerely, Fernando López Lens Directeur Général Sofitel Luxembourg Europe

Eleganza e sobrietà

Giudizio clienti 5.0/5

Marco Azienda - 17/09/2019 Avvisi confermati di ALL

Personale cortese e disponibile. Parcheggio interno molto comodo, prima colazione raffinata.

Dear Marco, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you have enjoyed your stay with us, especially the service of our “Ambassadors” as well as our breakfast variety and easy parking access. Your satisfaction with our service to you is the biggest compliment. Thank you for your kind words. We sincerely hope that you can give us another precious opportunity to welcome you back, so we can give you a beautiful experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Come semiprecious soddisfatto

Giudizio clienti 4.5/5

Anonimo Azienda - 07/09/2019 Avvisi confermati di ALL

Ė parecchio tempo che soggiorno nel bistro hotel belle mie trasferte in Lussemburgo. Da sempre mi soon Trovato nene per me è una garanzia venire da voi. Questa volta al mio piano secondo c’erano alcuni lavori di ristrutturazioni nelle parti comuni ma in camera tutto era perfetto.

Dear Guest, Thank you kindly for taking your time and wishing to share with us your view of Sofitel Luxembourg Europe. We are so happy that you have enjoyed your stay with us. Thank you for your kind words. However, during your stay we were indeed replacing carpets in the hallway and we understand that that was uncomfortable for you, please accept our apologies for the inconvenience. We thank you once more for giving us your feedback, because it helps us to improve our service to you. We hope that you can give us another opportunity to welcome you back. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

In media

Giudizio clienti 3.5/5

Anonimo Azienda - 23/06/2019 Avvisi confermati di ALL

Sotto le aspettative. Ristorante non in linea con il brand, odore sgradevole in camera, struttura non tenuta benissimo

Dear Guest, Thank you for taking your time and wanting to share with us your comments about your latest stay at Sofitel Luxembourg Europe. We appreciate your feedback because it helps us to improve our service. We apologise that your stay did not reach your expectations. If you wish to share in more detail, please do not hesitate to write directly to us h1… We will be happy to hear from you and your comments on how to make your stay more special next time. We hope that you can give us an opportunity to welcome you back so we can exceed your expectations. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Giudizio clienti 5.0/5

Lisa F. Coppie - 07/05/2019 Avvisi confermati di ALL

Tutto ottimo

Dear Madam Lisa F., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is with pleasure that we receive these two words that sound so wonderful for us, indeed, it is this feeling that the stay was good in all the areas we want to create. We will share your comment with our ambassadeurs and I am sure this one will serve as additional motivation to strive to improve the quality of our services. We hope your next visit will be even more better than the previous one. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Giudizio clienti 4.5/5

Anonimo Azienda - 19/04/2019 Avvisi confermati di ALL

Molto buona

Dear Sir, We would like to thank you very much for having taken the time to answer our online guest satisfaction survey. We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us. Thank you again for your time and we hope to have the pleasure to welcome you again soon at Sofitel Luxembourg Europe Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

ottimo

Punteggio Tripadvisor 5.0/5

Guide43054370659 In famiglia - 19/04/2019 Recensione certificata TripAdvisor

e' stato un bel esprienza tutto sono ststi perfetti e ho trovato personale gentile e disponibili e ottimo colazione e ritornero sicuramento e vicinanza di mezzi di trasporto per centro e spazio grande e comodita in camera in modo eccelente

Dear Guide43054370659, We would like to thank you for write us this comments concerning your last stay at Sofitel Luxembourg Europe. We are delighted to read that we have helped make your visit to luxembourg a success and that you will keep good memories of this visit. We will not fail to share your opinion with our "Ambassadeurs", we are sure this one will serve as an additional motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

ottimo

Giudizio clienti 5.0/5

Pajoutan Coppie - 16/04/2019 Avvisi confermati di ALL

ottimo hotel con servizio perfetto sono contento e ritorno sicuramente

Dear Pajoutan, We thank you for providing us your feedback following your stay with us. We are trully glad that your stay at our hotel went so well for you. We sincerely thank you for choosing Sofitel Luxembourg Europe and we are very pleased you gave us an opportunity to take care of you. Indeed, we have our guests satisfaction for main priority and your feedback is a true reward for our teams. It will give us a great pleasure if you could join us again very soon. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

ottimo hotel come sempre

Giudizio clienti 5.0/5

Marco Azienda - 15/03/2019 Avvisi confermati di ALL

personale gentilissimo. camera ristrutturata ottima.

Dear Marco, It is with pleasure that we would like to thank you for this comment about your last stay at Sofitel Luxembourg Europe. Indeed, we are pleased to note that you are always satisfied with the quality of our services and our renovations. We will share your feedback with all our teams and I am sure that it will provide us with additional motivation to continue improving the quality of our hotel. We would be happy to see you again soon for another wonderful time. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Siamo ritornati...

Giudizio clienti 5.0/5

Anonimo Famiglie - 20/02/2019 Avvisi confermati di ALL

Siamo ritornati dopo una prima esperienza lo scorso mese di dicembre, quindi .. una garanzia

Dear Madam, We very much appreciate your comments regarding your second stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive such feedback because our team for everyday to offer you an excellent service. I will share your comments with them, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and to have trusted us again. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Estremamente soddisfatta

Giudizio clienti 5.0/5

Anonimo Coppie - 12/12/2018 Avvisi confermati di ALL

Effettivamente “estremamente soddisfatta”; gentilezza, attenzione al cliente, struttura confortevole .... credo che non ci sia altro da aggiungere

Dear Guest, We thank you for sharing your feedback following your experience at the Sofitel Luxembourg Europe. It is a real pleasure to read that you have been fully satisfied abourt the service and the experience offered by our ambassadors. Indeed, we have your satisfaction for main priority and we feel sincerely concerned about your remarks and feedback. We hope to have the pleasure to welcome you back for another pleasant stay with us. Warm regards, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe

Considerati i notevoli impegni di lavoro durante il giorno, passare la serata in hotel è stato estremamente rilassante.

Giudizio clienti 5.0/5

Anna Azienda - 26/11/2018 Avvisi confermati di ALL

Piacevole, rilassante, ottima cucina e staff molto disponibile. Spero di tornarci presto.

Dear Anna, We thank you for telling us your feelings following your stay at the Sofitel Luxembourg Europe. We are delighted to learn that you appreciated your experience spent with us. Indeed, it is a real pleasure to read that you had the tranquility you deserved after an hard day of work. Moreover, we thank you for your wonderful comments about the quality of service offered and the availability of our ambassadors. We hope to have the pleasure to welcome you back in the near future. Kind regards, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe

Perfetta

Giudizio clienti 5.0/5

Anonimo Coppie - 18/11/2018 Avvisi confermati di ALL

Servizio eccellente, camera bellissima, colazione da Re

Dear Guest, We thank you for taking the time to share your feedback following your stay with us. At the Sofitel Luxembourg Europe, we make it a point of honor to offer wonderful experience to our clients. We are sincerely glad to read that you had an excellent stay with us. Indeed, your appreciations and satisfaction is a real reward for our ambassadors who constanstly strive to improve our quality of services. We are looking forward to welcome you back for another pleasant stay at the Sofitel Luxembourg Europe. Warm regards, Marie-Hélène Onursal General Manager Sofitel Luxembourg Europe

Comodo. Elegante.

Giudizio clienti 4.5/5

Gi… Azienda - 02/09/2018 Avvisi confermati di ALL

Dovrebbe esserci un servizio taxi esterno

Dear Sir We wanted to thank you to taking of your precious time to write this review following your stay at Sofitel Luxembourg Europe. We are very happy to know that your stay was very good. For us, this is the most important thing. I'm sad to learn that the taxi service did not suit you. We are using a taxi company for several years, our reception and valet team is always happy to help you order one of them. We will of course share your feedback with the members of our team, this will serve as an encouragement so that we can continue to improve our quality. We hope to welcome you again soon for another "Magnifique" stay at Sofitel Luxembourg Europe. Warm regards, Marie-Hélène Onursal General Manager

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