Dear Mr. R., We want to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to hear that you had a very good stay in our hotel, thanks to the availability and kindness of our staff. However, we are saddened to read that the welcome was not up to your expectations. We thank you for this remark which allows us to better understand the points on which we must improve in order to offer you an irreproachable quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Dear Sir, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed your stay with us. Indeed, as you may have noticed, the recent renovations of our hotel make it very pleasant However, we would like to apologise for the technical problem with the shower. We have of course taken the necessary steps to ensure that this does not happen again. We hope to have the pleasure of welcoming you during your next visit to Luxembourg and remain at your disposal to organise it. Yours sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Dear Guest, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors, they will be delighted to knonw that they exceeded your expectations. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. Please do not hesitate to contact us should we be able to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

Dear Mr. B., Thank you for taking the time to write us these remarks following your stay at the Sofitel Luxembourg Europe. We are always happy to receive feedback from our customers as it allows us to better understand where we can improve. We are sorry to read that you did not enjoy your stay. However, concerning the objects in your room, we have respected the recommendations issued by ALLSAFE (our programme for Anti Covid measures) because your safety and that of our teams is our priority. Also, we have taken into account your remark concerning animals in the room, it is true that we should bring a plus. We will do what is necessary from now on. Please don't hesitate to come back to me directly for your next reservation to make sure that everything is going well at h1… We hope to have the opportunity to welcome you again for another better stay than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Dear olgaveter2020, First of all, we would like to thank you for taking the time to share your experience at Sofitel Luxembourg Europe. We are delighted to hear that the work provided by all of our “Ambassadors” has lived up to your expectations. Please know that your satisfaction is the greatest reward that we can receive. We are also delighted to hear that you enjoyed the comfort of your room despite the current circumstances. We truly hope to have the opportunity to welcome you back in the near future, and please do not hesitate to contact us should we be able to further assist you. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe