머큐어 암스테르담 시티 호텔 4.5성

고객 평점 (ALL 평가) 4.4/5 3,475 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 암스테르담 시티 호텔 - Image 1
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머큐어 암스테르담 시티 호텔 - Image 3
머큐어 암스테르담 시티 호텔 - Image 4
Joan Muyskenweg 10, 1096 CJ 암스테르담, 네덜란드

호텔설명

호텔 추가 정보

  • 암스텔강을 굽어보는 테라스

  • 스치필 공항에서 불과 15km

  • 자전거 대여 이용 가능

  • 이 호텔은 현금을 사용하지 않으며 오직 카드 결제만 허용됩니다.

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호텔 위치

머큐어 암스테르담 시티 호텔

Joan Muyskenweg 10
1096 CJ 암스테르담
네덜란드

GPS:52.335579, 4.913228

전화
팩스 +31 20 694 8735

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,475 리뷰

TripAdvisor 평가  4.0/5  2,940 리뷰

Enjoyable

트립어드바이저 평점 4.0/5

Lyn B TripAdvisor 인증 리뷰

We enjoyed our 3 night stay here.The hotel is situated on the outskirts of Amsterdam, so nice and quiet. Don't let the distance from the city centre put you off as transport links are excellent with trains running every 10 mins or so. Takes around 10 mins to get to the centre. Train station is about a 5 minute walk away from the Hotel. The hotel is modern and stylish, clean and comfy. The only real issue we had is that I booked what I thought was a double double. So, two double beds. Upon check in I was advised that we had a king-size bed and a sofa bed. My son is 6ft 3 and dangled off the edge of the sofa bed. If I had know the double double was a sofa bed I would not have booked the hotel in the first instance. However, we didn't let it bother us but just be aware if you are booking for more than two people. We didn't challenge it as we were told that this was all they had so changes couldn't be made anyway. Overall, a lovely hotel, very relaxed and in a nice area.

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We’re glad you enjoyed our peaceful location and modern, comfortable rooms. Sorry for the confusion about the room setup; we’ll improve how we present this info. It’s good to hear you found our transport links efficient and the area relaxing. We look forward to seeing you on your next visit. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Poor management and interpersonal skills.

트립어드바이저 평점 2.0/5

Kayla J TripAdvisor 인증 리뷰

My partner and I recently stayed at the Mercure Amsterdam City Hotel and were unfortunately very disappointed with the service. We had booked a Classic Double Room which clearly stated it included a queen bed. Upon arrival, we were told there were no such rooms available and were initially given a room with one single bed for the two of us. When we went back to reception to explain this wasn’t acceptable, we were then offered a room with two single beds, which we were told was the final offer. The attitude from staff was essentially “take it or leave it,” with no apology or attempt to resolve the issue properly. On top of this, the bar staff were rude on multiple occasions — both when we tried to get drinks on our first evening and again the following day when ordering coffees. It felt unwelcoming and uncomfortable. The only positive from our stay was the housekeeping lady, who was genuinely lovely and friendly — a rare bright spot in an otherwise frustrating experience. Overall, the lack of professionalism and poor customer service really overshadowed the stay. We wouldn’t choose to stay here again.

Dear Kayla, Thank you for taking the time to share your feedback. We are delighted that our housekeeping team made a positive impression with their attentive and friendly service during your visit. However, we sincerely apologize that your experience fell short in some areas. While we always aim to provide comfortable accommodations matching guest preferences, we regret any inconvenience caused by availability. Our team is available 24/7 to address such matters directly and will reinforce communication protocols to improve clarity. Regarding the interactions at the bar, this does not reflect our usual standards of hospitality, and we will review this with the department concerned. Nevertheless, we are glad you appreciated the cleanliness of your room and the quality of our facilities. Your feedback helps us maintain these standards while addressing areas needing attention. We do hope to be able to welcome you back for a better experience. Wishing you a happy new year, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent Service and Modern Property

트립어드바이저 평점 5.0/5

Roywidjaja TripAdvisor 인증 리뷰

Very professional front desk staffs. Check in and check out were a breeze, all the front desk staffs were always eager to assist visitors in anything. Room was a good size, and the extra bed was ready and neatly made when we got into the room. This professional housekeeping has been a consistent hallmark of the ALL.Com properties during our trip since Brussels, Cologne and Amsterdam.

Dear Guest, Thank you for taking the time to review your stay. We’re glad our team made your arrival and departure seamless and that your room and extra bed met your expectations. Your praise for our consistent housekeeping across locations motivates us to maintain high standards. We look forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay in Amsterdam

트립어드바이저 평점 5.0/5

Michael F TripAdvisor 인증 리뷰

good day, i was really impressed with the hotel. the staff were so friendly, the breakfast was great and also the bar good. i stayed there for 3 nights and it was really great. yes, it was a bit out of the center of town but with 2 different metro stations near, it was easy to communicate. regards

Dear Michaelfx, Thank you for sharing your feedback about your recent stay. We're glad you enjoyed our breakfast, bar, and friendly service. It's great the nearby Overamstel and Spaklerweg metro stations made getting around easy. We appreciate you finding our location convenient despite being outside the city center. We hope that we have the pleasure of welcoming you back. With very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fab stay

트립어드바이저 평점 5.0/5

Journey38793444066 TripAdvisor 인증 리뷰

We stayed here for a birthday trip to Amsterdam. The guy who checked us in was amazing, gave us lots of food recommendations and a map with a full breakdown of where everything was, he also told us how to get to the metro! We then got a free room upgrade to the top floor which had amazing views of the Amstel River. The room had everything we needed, including a fridge, hairdryer, coffee machine, TV (which you could cast to) & and ironing board/iron. The hotel itself is so secure you need your key to use the lifts and enter after a certain time of night. There is also a shop downstairs with drinks/snacks/alcohol for when the restaurant and bar is closed. The metro is a 7 mins walk from the hotel, maps say this is 16 mins but it’s a lot shorter walk if you’re a quick walker. The hotel is so quiet and clean, the staff are so friendly and the cleaning staff are so helpful. We had a great stay and will 100% stay at a Mercure again!

Dear Guest, Thank you for sharing such a positive review! We're thrilled you enjoyed your birthday celebration at Mercure Amsterdam City. Our team takes pride in offering personalised recommendations to enhance stays, and we're delighted you appreciated your upgraded room with river views. It's great our amenities like the coffee machine and secure access contributed to your comfort. We're also pleased you found our 24-hour shop convenient and the metro connection quicker than expected. Your recognition of our peaceful environment and dedicated staff means everything to us. We look forward to seeing you again. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,511 리뷰 7.5/10 위치
  • 2,113 리뷰 7.4/10 객실
  • 1,836 리뷰 8.6/10 서비스
  • 40 리뷰 7.3/10 인터넷 가격
  • 963 리뷰 6.6/10 청결도
  • 945 리뷰 8.5/10 조식
  • 508 리뷰 4.7/10 가격 대비 가치
  • 459 리뷰 9.4/10 분위기

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