노보텔 암스테르담 시티 4성

고객 평점 (ALL 평가) 4.4/5 4,456 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
노보텔 암스테르담 시티 - Image 1
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노보텔 암스테르담 시티 - Image 4
Europaboulevard 10, 1083 AD 암스테르담, 네덜란드

호텔설명

호텔 추가 정보

  • 약 1,300m²의 규모와 17개의 회의실을 갖춘 컨벤션 센터

  • 기차역 및 RAI 의회 센터 옆

  • 멋스러운 레스토랑과 편안한 분위기의 바

  • 20 meeting rooms

  • 대중교통 또는 차량으로 해변에 쉽게 도착

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호텔 위치

노보텔 암스테르담 시티

Europaboulevard 10
1083 AD 암스테르담
네덜란드

GPS:52.333579, 4.888825

전화
팩스 +31 20 646 2823

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  4,456 리뷰

TripAdvisor 평가  4.0/5  3,608 리뷰

Great safe place to stay!!!

트립어드바이저 평점 5.0/5

AzharJohar Couples - TripAdvisor 인증 리뷰

Awesome hotel. My first time here In Amsterdam. Chose this hotel as I’m an AllAccors member. Though not very near to the central, but it’s very near to the RAI train station. Only about 8 stops to Amsterdam central. Very privacy place to stay in. Since I hate the bustling areas. Nice clean room too. Special shout out to Martina who checked us in swiftly. Very bubbly and helpful staff. Went to the extend to show us the map and recommended us places to go in Amsterdam. And also to Stephana, on helping us to liase with the housekeeping manager Miss Zorayda with regards to our luggage issues to be shipped back to Singapore. Thanks so much for the great assistance and hospitality. They even have a mini Convenience store and a souvenir shop tag the lobby. Will definitely stay at this hotel when I’m back to Amsterdam. And definitely it’s a safe place to stay in.

Dear Mr. Azhar, We appreciate the time you have taken to share your feedback. We are delighted to hear that your stay at Novotel Amsterdam City was a memorable one. It is with great pleasure that we note your appreciation for our pristine accommodations and the convenience of having a mini convenience store and souvenir shop right in our lobby. Your commendation of our staff's assistance, especially Martina and Stefania, fills us with pride. We take great care to ensure our team is equipped to provide the best service and support to our guests. However, we regret if there were any concerns regarding the handling of your luggage. We always strive for excellence in guest service and it is feedback like yours that helps us maintain and improve our standards. Finally, we are thrilled that you found our location, with its proximity to the RAI train station and the privacy it offers away from the bustling areas, to be ideal for your stay. It is heartening to know that such features have made a positive impact on your visit to Amsterdam. We hope we will have the opportunity to see you again in the future. Best regards, Manager on Duty

A Charming Oasis Just Steps from the Heart of the City

트립어드바이저 평점 5.0/5

techtourist007 TripAdvisor 인증 리뷰

I stayed at the Novotel Amsterdam City earlier this year. Initially there were a few hiccups with my check-in and dining experience. The check-in staff were somewhat disinterested and when I asked to speak to management, the situation was exacerbated by the operations manager. Fortunately, Michael, the on-duty and F&B manager was able to sort out the issues the next day and turned my experience around. Michael's professionalism, attention to detail, and genuine care for guests is truly commendable. He took the time to listen to my concerns and made sure that every aspect of my stay from that point onwards was enjoyable. Thanks to Michael, what started as a somewhat rocky experience quickly transformed into a memorable and delightful stay. Michael is undoubtedly a brilliant asset to the hotel, and his efforts significantly enhanced my overall experience. Additionally, I would like to acknowledge Dylan at the bar who provided exceptional service, making my evenings enjoyable with his friendly and professional demeanour. As a bonus he was also able to give good sight seeing tips! I highly recommend this hotel, and I look forward to returning in the future, confident in the knowledge that the staff, led by individuals like Michael and Dylan, will provide an outstanding level of service and over time they would be given the opportunity to train newer team members who do not yet have the requisite customer service and hospitality skills.

Dear Guest, Thank you for the time you have taken to write a review. We are thrilled to hear that your stay with us was ultimately transformed into a memorable and enjoyable experience. We are delighted that the dedicated service provided by Michael and the exceptional bar service from Dylan contributed positively to your stay. It's always encouraging to know that our staff's commitment to service excellence is being noticed and appreciated by our guests. However, we are truly sorry to hear about the initial hiccups you experienced during check-in and with your dining experience. We understand that these aspects are crucial to a comfortable stay and would like to extend our sincerest apologies for any inconvenience caused. We also regret that the interaction with the operations manager did not meet your expectations, and we take this feedback seriously as we continuously aim to improve our services. Finally, it is great that our team members were able to offer valuable sightseeing tips, enhancing your evenings and overall experience. Our location, just a short distance from the heart of Amsterdam, is indeed ideal for exploring the city's attractions, and we hope you had the opportunity to discover the local sights and sounds. We are hoping to welcome you back in the future. All the best. Manager on Duty

More an Ibis than an Novotel

트립어드바이저 평점 1.0/5

saad m TripAdvisor 인증 리뷰

Nonchalant staff I'm still waiting for the towels and the laundry bag I asked 2 days ago. Don't get any dîner their if your are more than 6. They don't know how to split the bill. In the check in, they will ask you at what time you want to check out without saying the late check out is not free.

Dear Guest, Thank you for taking the time to share your review. We are sorry to hear that your stay did not meet the high standards we strive to uphold. Regarding the amenities, our team is trained to ensure prompt and efficient service, and we regret any oversight in providing the towels and laundry bag you requested. We understand the importance of these details in creating a comfortable stay and apologize for any inconvenience caused. We also recognize that dining experiences are a significant part of our guests' overall satisfaction. We are disappointed to learn that our billing process during dinner did not meet your expectations. Your feedback is valuable, and we will certainly look into how we can improve the efficiency of our service for groups of guests. Finally, we apologize for any confusion regarding the late check-out policy. Transparency in our communication is important to us, and we regret if this was not properly conveyed at the time of your check-in. We look forward to welcoming you very soon. Best regards, Manager on Duty

Basic conference hotel

트립어드바이저 평점 3.0/5

573dk9999 TripAdvisor 인증 리뷰

This place is geared towards business conferences, and for that it would be ideal. As a tourist hotel it is somewhat lacking, primarily because there are limited alternate dining options nearby. Public transportation is available within a short walk, but you need to know the system or have experience to use it easily. (A warning to American travelers about using your ATM or credit cards to tap into the public transit system is that your card vendor might see a series of small charges as suspicious activity and suspend your card. It took me a half-hour call back to the States to get my card reactivated.) The hotel is good, I don't like the open shower, but there was a lot of hot water. Rooms are plain, what you would expect in a business hotel. On a return pleasure trip I would get something closer to downtown.

Dear Guest, Thank you for the time you have taken to write a review. We are pleased that you found our hotel suitable for business conferences and appreciated the availability of hot water in our showers, ensuring a comfortable stay. However, we understand your concerns regarding the limited dining options nearby and the challenges you faced with public transportation. We regret to hear that the design of our showers did not meet your expectations and that you found the rooms to be quite standard. While we strive to accommodate both business and leisure travelers, we acknowledge that our location may not be ideal for those looking to stay in the heart of the city. For future convenience, we would like to mention that our hotel is indeed positioned well for access to public transportation, with the tram station only a 5-minute walk away, and we also offer a range of on-site dining options at our restaurant and bar. We hope you were able to appreciate the direct metro connection to the city center, which can take you there in as little as 8 minutes, as well as our proximity to the RAI convention center and local attractions. We are hoping to welcome you back in the future. All the best. Manager on Duty

Disappointing Experience & Poor Security at Novotel Amsterdam City

트립어드바이저 평점 2.0/5

maharajaMandy 가족 - TripAdvisor 인증 리뷰

# Disappointing Experience and Poor Security at Novotel Amsterdam City Our stay at Novotel Amsterdam City was marred by a distressing incident that occurred during check-in. While sitting in the lobby, we were approached by individuals asking for directions to a taxi. This turned out to be a distraction tactic, as another person stole my wife's handbag from behind. The most disappointing aspect was the hotel's response to this incident: 1. Lack of security: How could this happen in the lobby of a reputable hotel chain? 2. Inadequate staff response: Most staff seemed unsurprised, dismissively saying "Welcome to Amsterdam, it's how it is here." 3. Minimal assistance: We were told to file a complaint at the central station, 25 minutes away. 4. Poor follow-up: Despite CCTV footage clearly showing the theft, there were no updates or further action from the hotel. While one female staff member did try to help, the overall response was inadequate. The security personnel seemed confused and ineffective. This experience has left my wife feeling sad and vulnerable, and it has significantly impacted our perception of both the hotel and our trip to Amsterdam. We expected better security and more empathetic customer service from a brand like Novotel. I would caution other travelers to be extremely vigilant, even in the hotel lobby. It's disappointing that Novotel Amsterdam City doesn't seem to take guest safety and security more seriously.

Dear Madam, Thank you for taking the time to review your stay. We are deeply troubled to read about the distressing incident that occurred during your check-in and understand how this must have affected both your stay and your overall experience in Amsterdam. While we pride ourselves on hospitality and security, it is clear that in this instance, we did not meet the high standards we strive to uphold. We extend our sincere apologies for the discomfort and inconvenience you and your wife experienced. We take the safety and security of our guests very seriously, and it is concerning to hear that you felt this was not evident during your time with us. We are reviewing our security measures to ensure that they are robust and that our staff responds more effectively to such situations. We regret that the assistance provided did not meet your expectations and that the follow-up was not as thorough as required. Rest assured that we are taking your comments seriously and are addressing them with the relevant departments. Although a female staff member attempted to assist, we acknowledge that the overall response from our team fell short. We are taking steps to ensure that each member of our staff is equipped to handle such situations with the utmost empathy and efficiency. We value the trust our guests place in us and are earnestly reviewing our procedures to better safeguard their wellbeing. We hope to welcome you again in the future. Best wishes, Manager on Duty

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그 외 웹 사용자 평가 등급

  • 2,190 리뷰 8.9/10 위치
  • 2,556 리뷰 7.1/10 객실
  • 2,313 리뷰 7.9/10 서비스
  • 53 리뷰 8.4/10 인터넷 가격
  • 1,400 리뷰 8.7/10 조식
  • 1,227 리뷰 6.7/10 청결도

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.