Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 1,271 reviews

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Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, Netherlands

Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

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Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,271 reviews

TripAdvisor Rating  4.0/5  887 reviews

lovely stay, found the rooms a little too warm

Customer review rating 4.5/5

L T. Business - Confirmed reviews ALL

lovely stay and great breakfast. Staff were all warm and welcoming

Dear T. Louisa, Thank you so much for your kind feedback! We're thrilled to hear you enjoyed your stay and the breakfast. We also appreciate your comments about the room temperature—our team will certainly look into adjusting that to ensure a more comfortable experience for all guests. We hope to welcome you back soon! Kind regards, Ganna El Khatib, Customer Service

Customer review rating 4.0/5

John O. Couples - Confirmed reviews ALL

The beds and blankets are short. For me as a larger person, is a strugle.

Dear, Thank you for sharing your feedback with us! We're sorry to hear that you had difficulties with the size of the beds and blankets during your stay. We understand how important comfort is, especially for our larger guests, and we sincerely apologize for any inconvenience this may have caused. We appreciate your understanding and hope to welcome you back for a more comfortable stay in the future! Kind regards, Ganna El Khatib, Customer Service

Ok stay

Customer review rating 2.5/5

Sjb Business - Confirmed reviews ALL

Issues with booking on as no record of my confirmation even though I had a E mail with a confirmation number. Took over 30 mins to resolve. I was offered a free drink for the inconvenience.

Dear Jose Luis, Thank you for taking the time to share your experience with us. We sincerely apologize for the check-in issue you encountered. We understand how frustrating it can be when there are discrepancies with your reservation, and we truly appreciate your patience while we worked to resolve the situation. We’re glad to hear that you were satisfied with the complimentary drink as a gesture of goodwill, but we understand that the inconvenience still impacted your overall experience. Regarding your comments about the room, we take your feedback seriously. We’re continuously working on improving our facilities to provide our guests with a more modern and comfortable stay. We will be sure to address the concerns about the room's condition with our team. As for the price increase, we understand how that may have affected your expectations, and we’re committed to offering our guests the best value for their stay. We truly value your feedback and hope to have the opportunity to welcome you back soon for an improved experience. Should you have any further concerns or suggestions, please don't hesitate to reach out. Kind regards, Ganna El Khatib, Customer Service

Well located but poor Wi-Fi

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The accommodation was really good, well equipped, clean, well located. Access to city center very easily, and even provides bike rentals for an are price, which is awesome being in Tilburg. My stay was 13 days long, but in the room 203 Wi-Fi quality was very bad. Although it was not poor in signal, the quality was very low. I could not maintain simple WhatsApp video calls without having multiple interruptions.

Dear Matheus Ivan, Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the convenient location and amenities during your 13-day stay. We apologize for the Wi-Fi issues you encountered in room 203. We understand how important a reliable internet connection is, especially for video calls, and we’re sorry for any inconvenience this may have caused. To enhance your experience, we offer premium Wi-Fi vouchers at the reception, which provide a faster and more stable connection. We encourage you to ask for one on your next visit, and we'll ensure you have access to a higher-quality internet connection. We truly appreciate your understanding, and we hope to welcome you back soon for another comfortable stay! Kind regards, Ganna El Khatib, Customer Service

All good

Customer review rating 4.5/5

Pat C. Families - Confirmed reviews ALL

All good

Dear Pat, Thank you for taking the time to share your review. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Ganna El Khatib, Customer Service

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Other web-users rate our hotel

  • 984 reviews 9/10 Location
  • 1,233 reviews 6.8/10 Room
  • 923 reviews 8.5/10 Service
  • 22 reviews 6.5/10 WiFi
  • 611 reviews 8.1/10 Breakfast
  • 470 reviews 7.1/10 Cleanliness
  • 244 reviews 2.6/10 Value
  • 177 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.