Mercure Hotel Tilburg Centrum 4 stars

Customer review rating (ALL Rating) 4.4/5 1,139 reviews

Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, Netherlands

Description

Hotel extras

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

Our accommodation(s)

Hotel location

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,139 reviews

TripAdvisor Rating  4.0/5  900 reviews

Customer review rating 4.0/5

Niamh R. Solo - Confirmed reviews ALL

The greeting staff was wonderful and very friendly, but the lights in my room didn't work, so I had to walk around in the dark, and one of the buttons for the toilet didn't work either.

Dear Niamh, Thank you for your feedback and for your kind words about our friendly front desk team. We’re sorry to hear about the issue you experienced with the lights and toilet button. Please note that we have checked the room and they all worker normally once the electricity key card is placed in the holder near the entrance — could it be that the card wasn’t inserted at the time? We hope to have the chance to welcome you back for a smoother experience next time. Best regards, Ganna El Khatib, Customer Service

Customer review rating 4.5/5

Paul S. Business - Confirmed reviews ALL

Prima

Beste Paul, Bedankt voor uw beoordeling! Fijn om te horen dat u een prima verblijf heeft gehad. Hopelijk mogen we u in de toekomst opnieuw verwelkomen. Met vriendelijke groet, Ganna El Khatib, Customer Service

Customer review rating 0.5/5

Stuart H. Friends - Confirmed reviews ALL

Took 150 euros in advance for 4 2 course dinners they couldn't possibly give me as the kitchen is closed on Sunday and ignoring my email asking for it back.

Dear Stuart, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case that we fell short. We sincerely apologize for the confusion regarding the advance payment for the dinners and any frustration this may have caused. Please be assured that our manager has already contacted you directly to discuss the situation and offer our apologies. The amount in question has now been fully refunded. We also want to clarify that it was never our intention to ignore your email — our response was slightly delayed, and we appreciate your patience while we resolved the matter. We value your feedback as it helps us improve our communication and service for future stays. We hope to have the opportunity to welcome you back to Mercure Tilburg for a seamless experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Özge Tunc, Customer Service

Customer review rating 4.5/5

Zoltan K. Families - Confirmed reviews ALL

Nice hotel good location and excellent room

Dear Zoltan, Thank you very much for your kind words about our hotel, location, and rooms, we truly appreciate your feedback! We’re sorry to hear that you felt our housekeeping could be improved. We always strive to maintain the highest standards of cleanliness and service, so we would be grateful if you could share a bit more about what did not meet your expectations. Your input helps us ensure an even better experience for all our guests. We hope to have the pleasure of welcoming you back again soon! Best regards, Ganna El Khatib, Customer Service

Customer review rating 5.0/5

Thomas G. Families - Confirmed reviews ALL

Can’t fault it, rooms were well appointed, hotel itself is delightful and perfectly located, staff were attentive and helpful, shame we were only staying the one night.

Dear Thomas, Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed your stay, especially our rooms, location, and team’s service. We only wish you could have stayed longer too — hopefully next time! Best regards, Ganna El Khatib, Customer Service

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Other web-users rate our hotel

  • 873 reviews 8.9/10 Location
  • 1,104 reviews 6.4/10 Room
  • 871 reviews 8.2/10 Service
  • 15 reviews 7.4/10 WiFi
  • 585 reviews 8.2/10 Breakfast
  • 423 reviews 6.2/10 Cleanliness
  • 208 reviews 2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.