Mercure Omaha Beach Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 533

Mercure Omaha Beach Hotel - Image 1
Mercure Omaha Beach Hotel - Image 2
Mercure Omaha Beach Hotel - Image 3
Mercure Omaha Beach Hotel - Image 4
Chemin du Colombier, 14520 PORT EN BESSIN, France

Описание

Особенности отеля

  • Green Key hotel restaurant (international sustainable tourism certificate)

  • Free outdoor parking with electric charging stations

  • Pool, well-being areas overlooking a 36-hole golf course, by the sea

  • "À l'Épicerie" home-cooked local cuisine and a variety of cheeses to savor

  • Contemporary meeting rooms including the Ciné lounge

Наши номера

Расположение отеля

Mercure Omaha Beach Hotel

Chemin du Colombier
14520 PORT EN BESSIN
France

GPS:49.341382, -0.768353

Телефон
Факс +33 2 31 22 36 77

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

A L EPICERIE PORT-EN-BESSIN

Treat yourself to a fine-dining experience with authentic local cuisine by our chef, Florian Desetable. Brunch at lunchtime on Sundays.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 533

Рейтинг TripAdvisor  3.9/5  Отзывов: 35

Enjoyable stay

Примечание: Tripadvisor 4.0/5

Peter C Реальные отзывы TripAdvisor

Enjoyed our overnight stay and room was ok but not spacious as seems to be the norm in France. There is a water dispenser near the lobby and enjoyed pre dinner drinks which can be purchased at reception/bar. Our dining experience was also enjoyable in the dining area which is in a separate building past the swimming pool and next to Golf Course. Breakfast buffet was limited in choices but adequate for our taste.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Hôtel Mercure Omaha Beach. We are delighted to hear that you enjoyed your overnight experience and appreciated our dining options, as well as the pleasant atmosphere of our location. We acknowledge your comments about the room size, which is indeed reflective of many accommodations in France. Additionally, we appreciate your insights regarding the breakfast buffet, as we continually strive to enhance our offerings. We hope to welcome you back in the future. Pierre Plancoulaine, Manager Reception, Hôtel Mercure Omaha Beach

Small Room

Примечание: Tripadvisor 1.0/5

jokl78 Реальные отзывы TripAdvisor

We have been all over France for 10 days and this hotel provides the smallest room for a family of 3 pax. Wifi in the room is extremely weak. Chicken served during dinner is bland. Have to add salt and pepper for taste. Customer service not good too. Sofa bed not ready when we checked in. Towels only 2 sets not 3 sets as it should be.

Dear Jimmy Ong, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the discomfort you experienced due to the room size and the issues with the Wi-Fi connectivity. Your comments about the meal and service quality have been noted, and I regret that they did not meet your expectations. Additionally, I understand your concern regarding the sofa bed and towel provisions. We strive to ensure all arrangements are in place prior to check-in. Your input is invaluable as we work to enhance our guest experience. Best regards, Pierre Plancoulaine, Manager Reception, Hôtel Mercure Omaha Beach

A New Year’s Eve to Remember

Примечание: Tripadvisor 1.0/5

Herbie C Реальные отзывы TripAdvisor

We booked a room at this hotel en route, 31st December, whilst travelling through Normandy. Booking was fine and we arrived late afternoon. We admired the menu, on display in the hotel reception as we checked in, and we were advised that ‘this was the menu for the meal that evening, New Year’s Eve, and there was also a band! After settling in, we went to the bar for a few drinks before eating. At that point we then asked where the restaurant was and were pointed to a door to a path which led across the hotel campus. Got to the restaurant and a member of staff asked our names and consulted a list. When we couldn’t be found he asked if we had booked. We hadn’t and were then told that the restaurant ‘had been booked out for 2 weeks’. We asked if there was anywhere else we could eat, but there was nowhere else in the hotel. Nothing was even offered by way of a snack, but blank looks. We returned to reception and a rather apologetic member of staff said that he would have given us a lift somewhere else, but he was the only staff member working. A generous gesture, but the only glimpse of any sympathy otherwise. Some points for the hotel: Why were we not informed, either at the point of booking, or at check in that the restaurant was fully booked? If we had known earlier we would have gone elsewhere. Why was there no alternative offered to guests staying at the hotel for a meal that evening? This hotel is slightly rusticated and there are no restaurants within walking distance. An apology would have been appreciated by someone slightly more senior than a receptionist desperately trying to think on his feet. Full marks, incidentally, to the bilingual staff - our French was certainly not up to this. Altogether a thoroughly disappointing and somewhat disgraceful performance from a hotel which should have done far better - the level of service was desperately short of a bare minimum, compounded by the fact that this meant we were unable to eat on New Year’s Eve.

Hello Madam, Sir We thank you for taking the time to write to us following your stay at Hôtel Mercure Omaha Beach. We are sorry that the service and the provision did not meet your expectations, and we ask you to accept our most sincere apologies. We regret that you were not informed upon your arrival of the availability of our restaurant for this evening specifically. Indeed, this is the first time that our hotel-restaurant opens its doors for these dates and we have not thought of all the scenarios in order to adjust our offers perfectly and adequately. Please know that we work and will work to always improve our services throughout the year from now on. We are again sorry to have disappointed you, Mercure hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured once again that the necessary measures will be implemented to improve the quality of the services mentioned. Please know, Madam, Sir, that I remain at your disposal to offer you the best possible offer for a future stay where we will be keen to make up for our mistakes and show you our best face. I wish you a pleasant day and a very happy new year 2025 for you and your loved ones. Kind regards Pierre PLANCOULAINE, RECEPTION MANAGER Mercure OMAHA BEACH

Disappointing

Примечание: Tripadvisor 2.0/5

Abbastabdili Solo travel - Реальные отзывы TripAdvisor

It smelled everywhere. It was very cold and the room temperature was controlled from the reception. It was so disappointing from mercure

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

A great experience

Примечание: Tripadvisor 4.0/5

CLAIRE B Реальные отзывы TripAdvisor

This is a really good hotel. Recpetion area, bar and restaurant all excellent. The menu in the restaurant was fantastic with an awesome display and selection of cheese. Food and wine quality was great. Rooms were good - bathroom a little on the small side and rooms a little tight but that’s only because there were 3 of us in the room. Staff are exceptionally good, very welcoming. Location is also perfect. A short drive to Port en Bessin which is a lovely town. We went there for breakfast as the €20 charge each in the hotel, I thought was a little steep. And good location for visiting all o f the DDay locations and also Bayeux. Would highly recommend.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pierre PLANCOULAINE, MANAGER RECEPTION MERCURE OMAHA BEACH

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