مركيور Mercure باريس بلاس ديتالي 4 نجوم

I stayed one night and I booked on the Accor website as a Accor Club memeber. The booking was prepaid as it was at a rate that was only available if pre-paid. On checking out I was told that they had not received confirmation that I had paid. I showed my booking confirmation and pointed out that if I hadn't made a valid pre-payment the booking would not have been confirmed. However, I was asked to open my banking app to show that I had made the payment and the Receptionist took a mobile photo of the screen of my phone. I found all this frustrating and unnecessary, especially as I have been an Accor Club member for many years and this has never happened before. I am awaiting a response from Accor/Mercure.

As a non-member guest, the breakfast should be improved comparing with other accor hotels in Europe. There a few choice for breakfast. As a platinum member of accor, nomarlly, we've the rights to ask for a late check-out. Actually, we asked for late check-out in the first time (in the day of check-in), the answer was "You should come back in the morning". The second time I came back for late check-out, The answer was "Late check-out at 5 PM costs at 60 Euro". Then I asked what about free of charge, the answer was 1.30 PM late check-out. Frankly, the accor hotels I've been stayed They were all no costs for late check-out. One more thing, we've got welcome drink voucher as member, then we redeemed it. The staff gave us one drink, even we're couple. Then, I asked for another, The staff told me everywhere in France giving only drink. Can anyone tell us? Is it true? We went to many countries, we've got 2 drinks everywhere!!! The staff face was really not welcome for us. One more thing, we've got welcome drink voucher as member, then we reedemed it. The staff gave us one drink, even we're couple. Then, I asked for another, The staff told me everywhere in France giving only one drink. Can anyone tell us? Is it true? We went to many countries, we've got 2 drinks everywhere!!! The staff face was really not welcome for us. On the other hand, the time we left, the staffs were really friendly 'n helpful. That's all about this hotel. Personally, I would say "No 2nd time to stay here"

Stayed in the Privilige room with views of the city and Eiffel tower which I would really recommend (got a 30% discount though, normal rates are quite high). Hotel and room are very clean, breakfast was excellent (even at 9.50 am there was plenty of choice) and the bed was possibly the best we ever slept in at a hotel. Would stay here again!

Stayed here last weekend. Checked in online, so keycard was waiting for me. Privilege room small but clean. Same with bathroom. Great shower. Bed comfy, pillows just about ok. As a Accor gold member I was disappointed the welcome drink didn't extend to my wife. Stopped in countless hotels throughout the Accor group and this is the first time this has happened. Staff unhelpful when I bought this to there attention. The result being, instead of having a few drinks at the bar, we only had one in there all weekend and took our € elsewhere. Bar area itself very small and and not really welcoming. All in all a decent hotel.

The location is excellent - very close to metro stops. The room is tiny, dark but clean. We were at the 2nd floor close to the stairs. We could hear people going ups and downs on the stairs, especially at night time. I think the hotel rated as 4 stars is a little misleading. It should be more like 3 stars or less.