INK Hotel Amsterdam - MGallery Collection 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 2 537

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Nieuwezijds Voorburgwal 67, 1012 RE AMSTERDAM, Holandia

Opis

O hotelu

  • Położony w centrum Amsterdamu

  • Odkryj oazę spokoju na naszym zewnętrznym podwórzu

  • Wytworny koktajlbar

  • W odległości krótkiego spaceru od dworca głównego w Amsterdamie

  • W pełni wyposażone sale konferencyjne z naturalnym oświetleniem

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Lokalizacja hotelu

INK Hotel Amsterdam - MGallery Collection

Nieuwezijds Voorburgwal 67
1012 RE AMSTERDAM
Holandia

Pozycja GPS:52.375475, 4.892714

Telefon
Faks +31 20 623 8932

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

PRESSROOM AMSTERDAM

W nowoczesnym lokalu PRESSROOM panuje relaksująca atmosfera. W menu znajdują się klasyczne dania w nowoczesnym wydaniu, w których proste smaki łączą się w bardziej złożone kombinacje. Tu zobaczysz, co jesz, i rozsmakujesz się w tym, co widzisz.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 2 537

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 256

Certyfikat Doskonałości 2024

Disappointing Stay at Ink Hotel Amsterdam

Ocena na stronie TripAdvisor 1.0/5

Lexmat2010 Rodziny - Opinia zatwierdzona w TripAdvisor

My stay at the Ink Hotel Amsterdam from January 1 to 4 was an accumulation of disappointments, marked by inefficient service, subpar rooms, and a blatant lack of consideration for loyal customers. Issues Upon Arrival A few days before our arrival, we received an email asking for our estimated arrival time and any special requests. I took the time to reply, indicating an arrival at 3 PM, but I never received a response. When we arrived at 3:30 PM, only one of our two rooms was ready. The staff claimed the hotel was fully booked and that it was impossible to provide the second room, which was clearly false as reservations were still available for the same day on their app. After waiting for over 1.5 hours, the key to the second room was finally brought to us… but it turned out to be the key to an already occupied room! We ultimately received the correct key after having to go back down to the reception desk ourselves, without any apology or compensation offered for the inconvenience. Lack of Recognition for Loyalty Status As a loyal customer, I expect a certain level of recognition. Normally, small gestures or amenities await me in the room upon arrival. Here, there was nothing, while friends of ours with the same Gold status received macarons in both of their rooms. Similarly, upon departure, a particularly unpleasant receptionist refused my request for a late check-out without even checking availability, repeating the excuse that the hotel was “fully booked.” Yet again, this was untrue, as I confirmed on the app. An hour later, another receptionist granted a free late check-out until 2 PM to our friends, but my request was ignored with no explanation. Room Disparities and Deficiencies Despite booking two rooms in the same category, one was significantly smaller and lacked proper storage. The tiny wardrobe was unusable as its depth was shorter than the width of a hanger, preventing the door from closing. The heating made the room unbearably stuffy, and attempting to open the window for ventilation was not an option: the window was less than two meters from the private terrace of a neighboring building, compromising both privacy and quiet. The rooms themselves are poorly designed and made with materials unworthy of the MGallery brand. The minimalist decor and material choices are more reminiscent of a lower-tier Ibis Styles hotel. Furthermore, the rooms are small, with low ceilings that exacerbate the feeling of crampedness. On top of that, there were several functional issues: the bathroom door didn’t close, the sink was clogged, the shower tray was chipped, and one of the bathrobes provided was stained. Services Unworthy of an MGallery The hotel offers none of the services expected from the MGallery collection. There is no spa, and the fitness room is so small it could be mistaken for a closet. Even umbrella rentals come with a fee, which is unacceptable in a hotel of this category. Service and Dining The service was equally disappointing. We called room service to request cutlery, which never arrived. While the restaurant staff was friendlier than the reception team, they still fell short: during breakfast, hot beverages were not offered proactively, and we had to ask for them. The coffee from the automatic machine was simply dreadful. Conclusion This stay was a series of mishaps and incompetence. From poorly equipped rooms to mediocre service, substandard amenities, and a lack of recognition for loyal customers, the Ink Hotel Amsterdam fails to live up to the standards of the MGallery brand. I would strongly advise against staying here.

Wouldn't hesitate to book again

Ocena na stronie TripAdvisor 4.0/5

AndyM290670 Opinia zatwierdzona w TripAdvisor

My wife and I stayed here for 4 nights during December. We took the train from the airport to the station and the walk is very easy and only around 8 minutes or so. The location of the hotel we found to be excellent. Easy to walk to most areas which we did as opposed to taking trams. we must have walked around 7 to 8 miles a day but with everything to look at it didn't feel like it. Check in and check out very easy and front of desk staff were excellent - very friendly, polite and happy to help with any "tourist" information needed. We ate breakfast in the hotel every morning which was of a good overall standard. I am a coeliac (gluten free) and they had a selection of GF granola and crackers available every morning. It was also very nice that breakfast went until 11am. We stayed in a superior double. Although small was perfectly adequate for a few nights stay. It was clean and comfortable with sufficient storage. Our only complaint was the heating in the room. We had it down to the coldest and it was still too warm for us. Overall if you are looking for a central hotel with easy access and excellent staff then I would recommend the INK HOTEL. If my wife and I visit Amsterdam again, we wouldn't hesitate to book here again.

Dear Storywriter, Thanks for letting us know your opinion of your stay. We are delighted to hear that you enjoyed our excellent location, making it easy to explore the beautiful sights of Amsterdam on foot. We also appreciate your kind words about our check-in and check-out process, as well as the friendliness and helpfulness of our staff. Our team consistently strives to provide an exceptional service experience for our guests. However, we regret to learn that the temperature was not to your preference. For any future stays, our front desk team are on hand 24/7 to assist with any concerns to ensure your stay is as comfortable as possible. We are, nevertheless, pleased that you enjoyed our breakfast options, including the gluten-free selections, and that our breakfast hours suited your needs. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Seasons greetings, Jolanda de Smit, General Manager

No HVAC — The effectively stole $500 from me.

Ocena na stronie TripAdvisor 1.0/5

Dream34537699655 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

One of the most negative experiences of my travel life. I checked in and was shown to a decent room. It was warm outside, but the hvac system was inoperable at the time, so the room was 80+ degrees. They showed me a couple other tooms that were also 80 degrees and did not have any operable hvac system. Because the rooms were literally defective, I told them I needed to find a new hotel, and they agreed to give me a refund apologetically. However, no refund was ever given. When my travel agent contacted them for the refund, the hotel declined to give my money back — effectively stealing $500 from me — claiming that the rate was nonrefundable. Yes, nonrefundable if I just didn’t show up, or didn’t like the color of the wall paint or something. But this room was uninhabitable. These people are scammers and Accor should be ashamed to be affiliated with them. This place absolutely sucks. Nobody should ever consider staying there. I would rather sleep on the street than give them a cent of my money.

Dear Storywriter, We are truly sorry to hear about your experience with the HVAC system. Our central air conditioning is designed to provide a consistent climate throughout the hotel, and we understand it did not meet your expectations during your stay. Please know that our team has already reached out to you via email to explain how the booking system works, particularly with reservations made through third-party platforms or travel agents. We understand you were not fully satisfied with the solutions offered by our Front Office team during your stay. Unfortunately, as your booking was made through a travel agent, the hotel is unable to process a direct refund. However, we have already contacted the travel agency on your behalf to facilitate the refund process. It appears that the agency is taking longer than expected to complete the procedure. Rest assured, our Commercial Team is here to support you and is actively working with the travel agency to resolve this matter. We remain committed to ensuring you have a positive experience and are available to assist you in any way we can. Kind regards, Jolanda de Smit, General Manager

Ok but...

Ocena na stronie TripAdvisor 3.0/5

Rhianna w Opinia zatwierdzona w TripAdvisor

This is my second stay at INK and I feel I can confidently review this hotel now. Both times I have booked a deluxe room with a kingsize bed once directly through the hotel, the other booking was made through British Airways holiday bookings I will start with the positives Good: The location of this hotel makes it easy to get to from the train station but also easy to travel to many neighborhoods of Amsterdam. The reception staff are so polite and helpful. The beds are comfortable and the room is easy to control temperature. The rooms are decorated beautifully and have fun maps to look at on the wall. there is a restaurant on site with a beautiful to look at bar and Gym is behind reception if you need to work out. There is the option to rent umbrellas for 48hrs (2 euros i believe) Negatives: When booking the room you will notice on the website it states a wireless speaker is available in the room. This has not been the case on either of my trips. You will also notice that the room states 'mini bar' this is not the case. There is a small fridge made available to you and free bottled water in the room but that is it. (this is not a mini bar in my opinion?) it also states an alarm clock is in the room, this is not the case. These may seem minor but worth noting. The room we stayed in this time was 415. which is deluxe room. This has a freestanding bath and seperate shower. The bath was an unexpected surprise but gratefully received. upon arrival we were given a bottle of champagne in the room on ice and rose petals everywhere with the bed covered with a huge love heart of petals, it was beautiful and the attention to detail was lovely, however this is where it stopped, the next morning my partner and I gathered the petals and left them to be disposed of by the room cleaner, they were not disposed of, they were left on the sink unit and had wilted quite badly by the time we returned to the room. The ice bucket had now melted and the bottle and bucket was not removed from the room, it was left in our room the entire stay along with the dirty champagne glasses. (we did original think the room cleaner thought we were still drinking this but if that was the case why were we not given fresh glasses?) I cannot comment on the lunch, dinner or drinks in the restaurant but I can comment on the breakfast, which i had read previously the pressroom is highly rated in amsterdam for their breakfasts but the a la carte meal that i ordered was just picked from the food that was ready and sat in the buffet. I would have expected my breakfast to be cooked fresh when ordering a la carte. Checkout is an easy process with a simple drop box for the keys.

Dear Storywriter Rhianna, Thank you for taking the time to share your review. We are delighted to know that our central location, the politeness and helpfulness of our reception staff, the comfort of our beds, and the overall room aesthetics contributed positively to your experience with us. However, we would like to clarify that we no longer offer wireless speakers in the room, as part of our commitment to sustainability and minimizing electronic waste. Regarding the minibar, we are indeed transitioning to a more eco-conscious approach by providing a small fridge and removing traditional minibar items, aiming to reduce unnecessary energy consumption. We regret any confusion caused. The absence of an alarm clock is noted and we apologize for any inconvenience. Our housekeeping service is usually commended for their meticulous attention to detail, and we are sorry to hear about the oversight with the champagne setup. We will ensure this feedback is shared with the team to prevent such instances in the future. We are also saddened to learn that your a la carte breakfast experience did not meet expectations. We aim to provide fresh, high-quality meals and it seems we fell short on this occasion. Please accept our sincere apologies. We are thankful, though, that you found the checkout process smooth and convenient. Your observations are invaluable to us and we are grateful for the opportunity to improve our guest experience. We remain committed to providing an INKredible stay for all our guests and we hope to showcase this to you upon your return. We look forward to welcoming you back for another INKredible stay soon. Best wishes, Jolanda de Smit, General Manager

Our favorite Hotel in Amsterdam

Ocena na stronie TripAdvisor 5.0/5

Safari52979721759 Couples - Opinia zatwierdzona w TripAdvisor

Excellent service from every member of the staff and especially the nicest person, our lovely Hari.❤ She was so nice and helpful ❤ We will surely be back to Ink Hotel, we had a great time. Thank you so much, we will definately recommend INK Hotel! Ásthildur and Jonni

Dear Storywriter, We appreciate receiving this positive review of your stay. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. We look forward to welcoming you back soon. Kind regards, Jolanda de Smit, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 281 Liczba opinii 9.7/10 Lokalizacja
  • 1 510 Liczba opinii 7.4/10 Pokój
  • 1 779 Liczba opinii 9.4/10 Obsługa
  • 11 Liczba opinii 7.9/10 Internet
  • 619 Liczba opinii 9.3/10 Śniadanie
  • 461 Liczba opinii 9.3/10 Klimat
  • 449 Liczba opinii 7.8/10 Czystość
  • 372 Liczba opinii 7.9/10 Jedzenie

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