メルキュールマルセイユサントルビューポルト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,239 件のレビュー

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1 rue Neuve Saint Martin, 13001 マルセイユ, フランス

説明

ホテルのその他の情報

  • 全館通して無料 Wi-Fi 利用可能

  • 旧港から400 m

  • WTC コンベンションセンター周辺

  • 約4,000 m² のメルキュール/WTCセンタースペース

当ホテルの客室

ホテル所在地

メルキュールマルセイユサントルビューポルト

1 rue Neuve Saint Martin
13001 マルセイユ
フランス

GPS:43.298807, 5.375029

電話番号
ファックス +33 4 96 17 22 33

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

LE FRIOUL

バーの営業時間は、毎日午前8時～ 午後11時までです。タパスと一緒に楽しむオリジナルカクテル、グラスで楽しむワイン、壁一面に広がる映像を楽しめるスポーティなビストロ・ダイニングなど、さまざまな楽しみ方ができます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,239 件のレビュー

トリップアドバイザーの評価  3.9/5  1,662 件のレビュー

The worst experience I have ever had at any hotel.

トリップアドバイザーの評価 1.0/5

Isla R ファミリー - トリップアドバイザー認証口コミ

This is the worst experience I have ever had at any hotel. This is the first time I've stayed at this hotel with my family, the service at reception is the worst service I've ever received. We checked out today on the 24th of August 2025, and left our luggage there to return in the evening to collect it. The two girls working in the evening were very rude and very unhelpful. We asked them to help us book a taxi, they were very rude when they told us that we can book it ourselves. My daughter called the taxi company, the taxi company doesn't speak English. We asked both receptionists several times if they could just talk to the taxi company on our behalf since we cannot understand much French. They were very rude and kept saying no, then were quite racist when they asked if I could speak English or not, and if I couldn't, then my daughter who speaks English should talk to the taxi company. We both explained to them that it isn't an issue with our English, it's the fact that the taxi company only speaks French! We had called the taxi company in front of them, so they could clearly hear and understand this very well. When I asked for their names, they both said that they 'have no names'. I asked for their manager's name and if I could speak to their manager, but they said their manager is unavailable and just gave me an envelope. Afterwards, they even had the audacity to laugh and were talking poorly about us behind our backs. We have traveled to many different countries and many different places within France, and we have never been met with a service like this. Their behaviour was utterly unacceptable. This happened in the hotel lobby on the 24/08/2025 around 8.30pm. Furthermore, the room floor was dirty, and the bathroom door was unable to shut, it scraped and was stuck on the floor. We also requested multiple times that they change the bedsheets and covers several times, and they never did it until our last day there. This hotel could barely be considered a 3-star hotel, let alone a 4-star hotel. We were in room 406. I don't recommend that anyone stays at this hotel. We will definitely not return.

Ideal spot and huge room

トリップアドバイザーの評価 5.0/5

andinteralia Couples - トリップアドバイザー認証口コミ

Enormous room with great air conditioning. There was a fridge and kettle in the room, which was a nice touch. Only a short walk to the Old Port with restaurants and things to see. Right next to a very historic spot with a museum and also near a mall if you need to buy any essentials. Good location because it’s quiet but everything is walkable (Le Panier, Vieux Port etc).

Hello, Thank you very much for sharing your feedback. I am delighted that your stay went so well and that our establishment was able to meet your expectations. I hope we will have the pleasure of welcoming you again. Kind regards Catherine - Administrative Manager at Mercure Marseille Centre Vieux-Port - Eco-labeled Green Key Hotel, certified Tourism and Disability Access

Central location, perfect stay

トリップアドバイザーの評価 5.0/5

Pikay G トリップアドバイザー認証口コミ

We spent three nights in the wonderful city of Marseille. The hotel is in a very good location, close to the old port. There is also a small shopping mall just around the corner. The staff was very friendly. from reception to housekeeping. Minibar was stocked up every day. The (privilege) rooms are spacy, bathrooms have a rain shower. TV offers great variety of channels, the hotel Wifi is fast. Plenty of restaurants nearby, as well as public transport. Would always book again.

Hello, Thank you very much for sharing your feedback. I’m delighted that you not only enjoyed Marseille, but also that our establishment and the professionalism of our team contributed to making your stay a pleasant one. It will be a great pleasure to welcome you again, and in the meantime, I send you my warmest regards. Catherine - Administrative Manager at Mercure Marseille Centre Vieux-Port - Eco-labeled Green Key Hotel, certified Tourism and Disability Access

All good until we tried to leave.

トリップアドバイザーの評価 3.0/5

justme3952 トリップアドバイザー認証口コミ

Pleasant room in a pleasant hotel nothing to complain about until the end! We arrived by car and I walked in to find out how to access the car park. Not easy, very long complicated explanation given which could easily have been simplified, but we managed. The car park is vast and very awkward to navigate to the correct yellow coloured zone which is exclusively used by the hotel. However the problem arose when we left. The receptionist did not ask if our car was in the car park for which we had paid her colleague 20 euros a day. We took our luggage packed the car and eventually found the exit. When we scanned our ticket at the barrier it required payment but since we had already paid the hotel we were not willing to pay again. After trying to summon help and creating a queue l left my husband, the driver in the car (no where to reverse out to) while I navigated my way back to the hotel - no easy task! 5+ minutes. The receptionist helpfully said “you should have asked us to validate your ticket” but I replied that I didn’t know that and no one had asked me. She LAUGHED and said “it is done now”. No, I did not thank her. In case management see this she had a round face with longish dark hair and white eye liner creating a little sort of arrow between her eye and her nose! Hope she hears about this. I was utterly livid and so should her boss be.

Very good hotel...but

トリップアドバイザーの評価 4.0/5

Excursion44198082111 Couples - トリップアドバイザー認証口コミ

Very well situated. Staff was helpful. The room was of good size and a comfortable bed was provided along with a safe and a fridge. The door locked securely and was clean through out. The only downside was the bathroom sink and the shower. Water pressure was low and the basin was oddly placed. Breakfast was excellent but the bar could have used more oomph and style

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 771 件のレビュー 7.1/10 客室
  • 766 件のレビュー 8.7/10 サービス
  • 10 件のレビュー 8.6/10 インターネット
  • 392 件のレビュー 8.6/10 朝食
  • 373 件のレビュー 7.8/10 快適さ
  • 270 件のレビュー 5.9/10 清潔さ
  • 161 件のレビュー 4.5/10 設備

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周辺の他の施設

マルセイユのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。