グランド ホテル ボーヴォ マルセイユ ビュー ポール - M ギャラリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,710 件のレビュー

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4 rue Beauvau, 13001 マルセイユ, フランス

説明

ホテルのその他の情報

  • A privileged venue in Marseille

  • 精巧に改装された歴史ある4つ星ホテル

  • Breakfast à la Provence

  • 旧港を一望

  • 旧港の眺めが楽しめるバーラウンジ

当ホテルの客室

ホテル所在地

グランド ホテル ボーヴォ マルセイユ ビュー ポール - M ギャラリー

4 rue Beauvau
13001 マルセイユ
フランス

GPS:43.295091, 5.37505

電話番号
ファックス +33 4 91 54 15 76

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar "Beauvau"

古い港の美しい景色を一望できる親しみやすい雰囲気のバー「ルボーヴォ」をぜひご利用ください。この心安らぐオアシスで、洗練されたカクテルや選りすぐりのワインをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,710 件のレビュー

トリップアドバイザーの評価  4.5/5  1,102 件のレビュー

2024エクセレンス認証

STOLEN ITEMS FROM ROOM!!!!

トリップアドバイザーの評価 1.0/5

bma1987 トリップアドバイザー認証口コミ

Do NOT trust this hotel. I stayed here for business. I have had two items stolen from my room on check out day. I had £200 bottle of aftershave taken the morning of check out by one of the members of staff. I was told there is nothing they can do file a police report and we will tell our insurance. This was the last correspondence from them. And I have been left in the dark for 3 days now as I have requested their insurance which they will not provide to me. DO NOT STAY THEY ARE THIEVES!!!!!!!!

Strongly recommend against staying at this hotel.

トリップアドバイザーの評価 1.0/5

Taraneh F ビジネス - トリップアドバイザー認証口コミ

Their hospitality standards are extremely low. Staff is not very friendly but they are not set up for success either. Rooms that open to the open space of the inside have frosted glass and are quite dark and depressing to stay in. I asked for my room to be changed and face the outside, which they accommodated after a one night. It was an improvement but the rooms are still in very poor conditions. Curtains and quite old and full of stains. Disgusting to touch. The rooms have air conditioning but none work. With now window screen, it was not possible to leave the windows open for fresh air as the streets are full of rats roaming around. So the rooms were quite stuffy and hard to sleep in. The closet was a very old and antique closet with a strong offensive odor. I could not hang my business suits inside of it as I didn’t want to have my clothes to pick up the smell. Bathrooms were in very poor condition as well. The tub was filthy (see pictures). Just terrible. With such poor conditions, the front staff should be complemented for interacting with unhappy guests. Must not be easy. I highly discourage staying there and will not stay there again myself.

Dear Guest, Thank you for taking the time to rate your stay at the Grand Hôtel Beauvau Marseille Vieux-Port - MGallery. We are sorry that the service did not meet your expectations. As I am unable to identify your reservation at our hotel, I invite you to contact me so that we can discuss your stopover in Marseille together. You will find my contact details below: Email: adele.petitmaire@accor.com Telephone number: 04 91 54 91 16 We look forward to hearing from you soon. Please accept the assurances of our highest esteem. Adèle PETIT-MAIRE Front Office & Guest Experience Manager

ハーバーの前。最高の立地。

お客さまの声 4.5/5

Shinya K. ビジネス - 確認済みレビュー すべて

素晴らしいロケーションでした。スタッフの対応も良かった。

SHINYA K. 様 この度は、Grand Hôtel Beauvau Marseille Vieux-Port - MGallery でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Mélanie VIEIRA Revenue & Guest Experience Manager MGallery Grand Hôtel Beauvau Marseille Vieux Port 4 rue Beauvau - 13001 MARSEILLE Tel. +33 (0)4 91 54 91 16

Beware if arriving by car

トリップアドバイザーの評価 3.0/5

Nick S トリップアドバイザー認証口コミ

Beware if you arrive by car. We could not drive up to the hotel as the main entrance is in a pedestrian zone. We had to park in a taxi rank, much to the annoyance of some. No help with cases. Which one might expect from a hotel in this price bracket. We asked where we could park, and after some confusion we’re assigned a contracting decorator to show us the way, we thought to a car park linked to the hotel. An hour later and after a grand tour of the city, but not to any car park, we were back at the taxi rank. Second time we used SatNav to find a public car park a few block away. Reception staff were entirely unapologetic. the hotel could not otherwise be faulted, but this arrival experience quite spoiled our stay.

Dear Guest, We are truly sorry to hear that the parking situation impacted your stay so negatively. We would like to clarify that, while access to the hotel by car is indeed restricted due to local traffic regulations, our team went out of their way to assist you by having one of our staff members accompany you in your car to help guide you to the nearest parking. This "contracting decorator" is actually part of our technical team, he is half deaf and did his best to support you. Indeed no one was available from the reception at that time, however we made everything possible to respond positively at your demand : to come with you, in your car, and bring you to the nearest parking. What we made even if we don’t have any valet service. We are also quite surprised by your comments regarding the reception staff, as they are frequently praised by our guests for their professionalism and friendliness. Rest assured, we take this feedback seriously and will review it internally. Finally, while we strive to offer the best possible service to our guests, we unfortunately have no control over the traffic conditions in Marseille or the location of public parking facilities. Kind regards, Adèle Petit-Maire Front Office & Guest Experience Manager

Classic hotel in the heart of Vieux Port with great views

トリップアドバイザーの評価 5.0/5

Clare B トリップアドバイザー認証口コミ

A charming hotel with a classic feel right in the heart of Vieux Port (entrance up a side street and left). Staff professional and helpful. Lovely 2nd floor bar with stunning views and a nice spot to take respite from the heat and bustle. Lovely bar staff as well. Room was well appointed, clean and with charming decor, and a nice sized bathroom. Bed was really comfortable and slept like a log!. Very quiet so good soundproofing. I didn't take breakfast here but it offered plenty of choice hot and cold. Location is so good at Vieux Port and right across from the boats to catch for the islands and Chateux d'lf. Handy to pop in and out throughout the day and you can leave your luggage with ease on your last day if you want to wander about before you go. Metro right across the road (handy for the station as just two stops away). Bus right across the road, the number 83 for up the coast that runs regularly. The Panier to your right to wander and explore with bars, restaurants and the route to Notre Dame to your left. Behind are shops and more bars /restaurants and if you go left and up a street leads up to a district called Le Cours Julien which is a lively artistic district full of nice bars, restaurants and vintage shops.

Dear Clare, We are delighted to read you enjoyed your Marseille Soptover that much. It is a pleasure for all of our team to provide you the highest quality of service. For you information, we are actually expending our establishement, therefore, we would like to have the chance to make you discover the Brand New Grand Hotel Beauvau. We hope you will come back in the Phocean City. Marseille is a vibrant city, and guest like you are a part of it. Best regards, Adèle Petit-Maire - Front Office & Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 739 件のレビュー 9.3/10 ロケーション
  • 958 件のレビュー 8.2/10 客室
  • 1,013 件のレビュー 9.4/10 サービス
  • 522 件のレビュー 9.3/10 朝食
  • 437 件のレビュー 7.5/10 快適さ
  • 183 件のレビュー 6.8/10 清潔さ
  • 110 件のレビュー 8.6/10 料理
  • 66 件のレビュー 9/10 バー＆飲料

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周辺の他の施設

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。