ホテル メルキュール マルセイユ カヌビエール

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 987 件のレビュー

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48 La Canebiere, 13001 マルセイユ, フランス

説明

ホテルのその他の情報

  • 市内中心部に位置し、マルセイユでのストップオーバーに最適なホテル

  • 旧港から徒歩5分、セント チャールズ駅からは10分

  • シェフのNoël Baudrand氏が監修するビストロノミックレストラン

  • セミナーや商談にも最適な専用スペース

  • グリーンキー認証

当ホテルの客室

ホテル所在地

ホテル メルキュール マルセイユ カヌビエール

48 La Canebiere
13001 マルセイユ
フランス

GPS:43.296986, 5.379321

電話番号
ファックス +33 4 65 58 56 92

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE CAPUCIN

旧港近くのLa Canebièreは、伝統とモダンが融合したオスマン風の空間はトク量のレストランです。シェフのNoël Baudrand氏による、新鮮な地元食材を使った洗練された料理をお楽しみください。https://www.brasserielecapucin.com/

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  987 件のレビュー

トリップアドバイザーの評価  4.0/5  183 件のレビュー

2024エクセレンス認証

Deeply disappointing

トリップアドバイザーの評価 1.0/5

Derek M Friends getaway - トリップアドバイザー認証口コミ

The hotel looks fine, but I regret booking and staying here. The area immediately around the hotel is run down and feels dodgy, but the real issue is the hotel management. They claim the rooms (windows) are sound proofed. They are not. You can hear street noise from 6am. But the noise internally is just as bad. Those the room fitting are very new, when a room door along our corridor closed, our room door shook. The rooms look well but are impractical. There is very little clothes storage. No presses or drawers. No work desk, so impossible to do any work. Sockets inconveniently located. Reception staff and management are indifferent and we saw no security staff at night, though some reviews claim there is security staff. Too expensive for very poor service. Avoid this hotel.

Dear Sir, We would like to sincerely apologize for the disappointing experience you had during your stay at our hotel. We attach great importance to customer experience and regret that the soundproofing of the rooms did not meet your expectations. We will address this issue with our management team to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the lack of storage space and uncomfortable location of electrical outlets in the room. Your feedback is valuable to us and we will take it into consideration for future improvements. We are sorry to learn about your perception of the area surrounding the hotel and the service provided by our staff regarding your late check-out request. Please note that we have discussed these points in depth and discussed them with you directly. Please be assured that your comments on safety have been taken seriously, and we are strengthening our efforts in these crucial areas. We can assure you that we have an optimum security service with human and technical resources in place. We value your feedback and will work diligently to improve the overall customer experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Mercure Marseille Canebière Vieux-Port

全てにおいて素晴らしい

お客さまの声 5.0/5

Ikuro ファミリー - 確認済みレビュー すべて

移動に便利な場所でホテルを選択したが、セキュリティやスタッフの気遣い、また施設設備や清潔さなど、全てが素晴らしかった。 宿泊費用もリーズナブルで非常に満足のいく滞在となった。

Dear Ikuro, ありがとうございます for your kind words. We are delighted to hear about your wonderful experience at our hotel. Your satisfaction is our top priority, and we are pleased that you found our location, security, staff, facilities, cleanliness, and pricing to your liking. We look forward to welcoming you back soon. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Next to port

トリップアドバイザーの評価 4.0/5

maria_krasa トリップアドバイザー認証口コミ

We stayed in this hotel for one night. It has a good location, next to the port. And it's rather noisy but in the night we could sleep well. I liked the idea of a small breakfast for 9 Euro as I dont want to eat too much in the morning. I hope it will come in many hotels soon

Dear madame, thank you for sharing your experience. We are delighted to hear that you appreciated our hotel's location near the port and that you found our breakfast option suitable for your needs. We value your feedback and hope to welcome you back in the future. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

No shower?!?! Otherwise good hotel in great location

トリップアドバイザーの評価 1.0/5

171DavidS トリップアドバイザー認証口コミ

The hotel is situated in a bustling area a short walk from the old port. The location is ideal for most of the main attractions, including the port and Le Panier as well as the main shopping streets and plentiful restaurants and café’s. The Capucins Market is situated just behind the hotel and a lot of the local businesses are Moroccan or Turkish which lends a lovely ethnic vide and liveliness to the area day and night (very different to the usual French style, this part of Marseille really feels like a very different country). The hotel building has recently been tastefully restored. Given the bustling and lively surroundings the hotel entrance is kept locked and you will need your key to access. Given the great location and exciting area why am I only giving the hotel a 1 star rating? The reason is simple. In all the years I have been travelling I have never stayed to a hotel room without a shower (even if this was only a shower over a bath). To be honest I still can’t quite believe it, especially as this was the more expensive ‘privilege room’. In what can only be described as style over function the designer decided that a freestanding bath would look nice and presumably be more Instagramable? My morning routine was reduced to the undignified and frankly unpleasant experience of crouching in the bath and trying to wash myself using the hand held hair wash attachment (there is no hook to hang this on as the bath is fully freestanding and the water would, and does, go everywhere). Most unedifying and not something you look forward to. The last thing you want in a very hot country (and Marseille is the hottest city in France) is having to take a bath every morning. There was no mention of the lack of shower on the website (which actually shows a shower so perhaps it is luck of the draw and I was just very unlucky). Aside from the substandard washing arrangements the room was well appointed although not particularly spacious (except for a very long corridor which was quite useful for storing shoes and bags). The air conditioning was reasonably efficient but never seemed to cool the room particularly quickly. The privilege rooms have a coffee machine, very small kettle and a mini bar (standard rooms get a fridge which is probably just as useful). A minor point but I ended up having to obtain a new toilet roll from reception as the roll in our bathroom dwindled to just a few remaining sheets but was never replaced. Breakfast was adequate but not exceptional, the bread always seemed a little stale (this is France so you expect amazing bread not simply okay bread). There’s a decent selection of cold meats and local cheeses along with fresh pineapple and orange. Plenty of jams, cereals, nuts and of course croissants, pain au chocolates and cakes. The hot choices of bacon, sausages, scrambled eggs, beens, mushrooms, tomatoes and even the option to boil your own egg but they never looked that appealing ( I didn’t try them so I can’t really comment).

Dear David S, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the hotel's location and surroundings. We regret to learn of your disappointment with the bathroom facilities in your room. Rest assured, we take your feedback seriously and will address this matter internally. We apologize for any inconvenience this may have caused during your stay. Your comments regarding the room amenities and breakfast have also been duly noted for our continuous improvement. Next time try to ask us for an immediate change of room. Thanks again for the review which perfectly detail our establishment and its particularities. We strive to provide a comfortable and enjoyable experience for all our guests. Should you choose to stay with us again in the future, we will do our best to ensure a more pleasant stay. Thank you again for your review. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

Great option in the heart of Marseille

トリップアドバイザーの評価 4.0/5

bystreetlight トリップアドバイザー認証口コミ

We had a great 3 night stay at the Mercure Marseille Canebière - the location is easily accessible from the train station and metro, and has a tram stop right outside. It is also walking distance to Vieux Port and Marseille's attractions. The hotel is very modern and comfortable - rooms are on the smaller side and ours had an awkward layout due to the shape of the building (toilet was in a separate room on the opposite side to the bathroom) but otherwise the rooms are perfect for a short stay. Well insulated so you don't hear much from the street below at night. Buffet breakfast was great, however the restaurant is quite small so best to go early to beat the crowds. Many reviews mention that the hotel is in a 'sketchy' area however we didn't feel unsafe at all or experience any trouble, and besides some rough sleepers and general rubbish/dirt that you'd experience in any big city, I'm not sure what people are complaining about.

との提携 TripAdvisor

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マルセイユのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。