ホテル メルキュール マルセイユ カヌビエール ヴュー ポール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 984 件のレビュー

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ホテル メルキュール マルセイユ カヌビエール ヴュー ポール - Image 4
48 La Canebiere, 13001 マルセイユ, フランス

説明

ホテルのその他の情報

  • 市内中心部に位置し、マルセイユでのストップオーバーに最適なホテル

  • 旧港から徒歩 5 分、サン・シャルル駅から 10 分

  • セミナーや商談にも最適な専用スペース

  • グリーンキー認証

当ホテルの客室

ホテル所在地

ホテル メルキュール マルセイユ カヌビエール ヴュー ポール

48 La Canebiere
13001 マルセイユ
フランス

GPS:43.296986, 5.379321

電話番号
ファックス +33 4 65 58 56 92

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Café Le Capucin

旧港にほど近い当ホテルのカフェは、自家製ドリンクとペストリーでお客様を温かくお迎えします。快適な室内でお召し上がりいただくことも、小さなテラスで優しい日差しを浴びながら楽しいひと時を過ごすこともできます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  984 件のレビュー

トリップアドバイザーの評価  4.1/5  197 件のレビュー

2024エクセレンス認証

Propreté, gentillesse et bon petit-déjeuner

トリップアドバイザーの評価 5.0/5

Soumia K トリップアドバイザー認証口コミ

Great hotel with very friendly staff. The rooms are clean, and while the area can be a little noisy, that’s Marseille and La Canebière, it’s part of the charm. The location is excellent, within walking distance of the Old Port if you want to catch a boat and enjoy the beaches. The breakfast area is also very good, with a wide variety of food choices to suit different tastes. Sherazad, the breakfast manager, went above and beyond, not only doing her job exceptionally well but also taking the time to suggest places to visit and helping us navigate the city. Her kindness made a real difference in our stay.

Bonjour, Nous vous remercions sincèrement pour votre évaluation positive et vos aimables commentaires concernant votre séjour à l'Hôtel Mercure Marseille Canebière Vieux-Port. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel amical et que vous avez apprécié la propreté de nos chambres. Il est également gratifiant de savoir que le petit-déjeuner a répondu à vos attentes et que notre responsable, Sherazad, a su rendre votre expérience encore plus agréable en vous conseillant sur les lieux à visiter. Nous sommes fiers de notre équipe qui s'efforce d'offrir un service exceptionnel à nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Marseille. Cordialement, Hôtel Mercure Marseille Canebière Vieux-Port

Adrien & Lorenzo , wow!

トリップアドバイザーの評価 5.0/5

Coastal55288954115 Couples - トリップアドバイザー認証口コミ

I have recently stayed in this hotel, the room is lovely , the hotel is comfortable, slept really good , buffet breakfast was lovely for those who want something stress free. Despite what some reviews say , this was overall a good experience , the location is ideal , walking distance to main touristic attractions. Of course like any big city you will see that there are certain characters hanging about the place but the police station is right up the street from the hotel, and the police is often patrolling up and down. After a stressful and difficult arrival in France , Lorenzo welcomed us at reception. His calm demeanour was contagious immediately, he was a pleasure to deal with. Adrien was fantastic. Any query I had , he would get down to immediately without hesitation. I am a light sleeper and got moved to a lovely comfortable and noise free room in 0.2 seconds after requesting it. He is a professional and he will get far in his career & life. He maintains a professional profile and works hard. Most importantly, these two employees went beyond their area of work as they helped me track down my suitcase that I had left at the airport.. they were so tempestive in resolving this , Adrien dealt on the phone with the conversation as my French is not good enough, Lorenzo also assisted. After less a than an hour he had made sure our suitcase was put aside safely aside for us and easy to pick up the next day. I can’t say thank you enough. Adrien sei grandioso! This goes with saying all the other staff was also amazing. A girl at reception whose name I don’t remember, gave me amazing recommendations for a good crème brûlée! She was 10/10. Please tell them.

Deeply disappointing

トリップアドバイザーの評価 1.0/5

Derek M Friends getaway - トリップアドバイザー認証口コミ

The hotel looks fine, but I regret booking and staying here. The area immediately around the hotel is run down and feels dodgy, but the real issue is the hotel management. They claim the rooms (windows) are sound proofed. They are not. You can hear street noise from 6am. But the noise internally is just as bad. Those the room fitting are very new, when a room door along our corridor closed, our room door shook. The rooms look well but are impractical. There is very little clothes storage. No presses or drawers. No work desk, so impossible to do any work. Sockets inconveniently located. Reception staff and management are indifferent and we saw no security staff at night, though some reviews claim there is security staff. Too expensive for very poor service. Avoid this hotel.

Dear Sir, We would like to sincerely apologize for the disappointing experience you had during your stay at our hotel. We attach great importance to customer experience and regret that the soundproofing of the rooms did not meet your expectations. We will address this issue with our management team to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the lack of storage space and uncomfortable location of electrical outlets in the room. Your feedback is valuable to us and we will take it into consideration for future improvements. We are sorry to learn about your perception of the area surrounding the hotel and the service provided by our staff regarding your late check-out request. Please note that we have discussed these points in depth and discussed them with you directly. Please be assured that your comments on safety have been taken seriously, and we are strengthening our efforts in these crucial areas. We can assure you that we have an optimum security service with human and technical resources in place. We value your feedback and will work diligently to improve the overall customer experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Mercure Marseille Canebière Vieux-Port

全てにおいて素晴らしい

お客さまの声 5.0/5

Ikuro ファミリー - 確認済みレビュー すべて

移動に便利な場所でホテルを選択したが、セキュリティやスタッフの気遣い、また施設設備や清潔さなど、全てが素晴らしかった。 宿泊費用もリーズナブルで非常に満足のいく滞在となった。

Dear Ikuro, ありがとうございます for your kind words. We are delighted to hear about your wonderful experience at our hotel. Your satisfaction is our top priority, and we are pleased that you found our location, security, staff, facilities, cleanliness, and pricing to your liking. We look forward to welcoming you back soon. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Next to port

トリップアドバイザーの評価 4.0/5

maria_krasa トリップアドバイザー認証口コミ

We stayed in this hotel for one night. It has a good location, next to the port. And it's rather noisy but in the night we could sleep well. I liked the idea of a small breakfast for 9 Euro as I dont want to eat too much in the morning. I hope it will come in many hotels soon

Dear madame, thank you for sharing your experience. We are delighted to hear that you appreciated our hotel's location near the port and that you found our breakfast option suitable for your needs. We value your feedback and hope to welcome you back in the future. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 255 件のレビュー 7.9/10 清潔さ
  • 164 件のレビュー 8.8/10 雰囲気
  • 18 件のレビュー 2.3/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。