Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,555 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,555 reviews

TripAdvisor Rating  4.5/5  4,458 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

James P. Couples - Confirmed reviews ALL

Great location Warm welcome excellent service And Jacaranda is open and fantastic

Dear Mr and Mrs P., Thank you for taking the time to share your positive experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed our location, welcome, and service. It is wonderful that you had a fantastic experience at Jacaranda. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. We take this opportunity to wish you a wonderful Christmas and all the best for 2026! Warm regards, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.0/5

Charalambos T. Couples - Confirmed reviews ALL

Well located but short of services with only one exception Mr Vishal Ladcoo at adults swimming pool Bar !

Dear Mr T., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and Mr Vishal Ladkoo's service at the adults swimming pool bar. We continually strive to enhance our service offerings and your insights are invaluable to us. We take this opportunity to wish you a wonderful Christmas and all the best for 2026! Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 1.0/5

Michael G. Business - Confirmed reviews ALL

I was double charged for drinks at the beach bar. The server made me tap a Second time saying the transaction did not go through and I knew something wasn’t right but I tapped again. I hate being cheated by hotels that I already spend so much money on.

Customer review rating 0.5/5

Bassel A. H. Business - Confirmed reviews ALL

They rejected to give me an invoice for my stay

Customer review rating 2.5/5

Denise S. Couples - Confirmed reviews ALL

The hotel has a nice overall structure, but it is clearly showing its age. Unfortunately, we did not feel truly welcome during our stay. In several situations, we noticed that French-speaking guests seemed to be treated differently, which left us with a negative impression. Many areas of the hotel appeared worn down and in need of renovation, and cleanliness was lacking in several corners. The breakfast buffet was consistently picked over and did not look fresh or inviting. Even as a Diamond member of Accor, we did not experience any real benefits or recognition, which was disappointing and added to the feeling of being undervalued as guests. Overall, while the hotel has potential, it requires significant improvements in hospitality, maintenance, and service quality to provide a more pleasant guest experience.

Dear Mrs S., Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We sincerely appreciate your comments, as they provide us with valuable insights into our guests' experiences. We regret to hear that you felt a lack of warmth in our hospitality and noticed disparities in service based on language. Please know that we strive to create an inclusive environment for all our guests. Your observations regarding the condition of certain areas and breakfast offerings are also noted, and we will review these aspects carefully. Furthermore, we apologize for any disappointment regarding the recognition of your Diamond membership. We value our loyal guests and aim to provide them with exceptional service and benefits. We take this opportunity to wish you all the best for a beautiful festive season and a wonderful 2026! Best Regards, Paulette TANG Personal Assistant to General Manager

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Other web-users rate our hotel

  • 416 reviews 8.8/10 Location
  • 740 reviews 7.5/10 Room
  • 1,162 reviews 8.3/10 Service
  • 12 reviews 5/10 WiFi
  • 254 reviews 5.3/10 Cleanliness
  • 171 reviews 7.9/10 Breakfast

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SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.2/5 (789 reviews)

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.