Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 2,110 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 1
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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,110 reviews

TripAdvisor Rating  4.5/5  4,306 reviews

Certificate of excellence 2024

Good location, great food

Customer review rating 4.0/5

Jason Families - Confirmed reviews ALL

Outstanding buffet variety and quality. Variable service from fantastic, highly welcoming, to indifferent in case of some staff. I would describe service as responsive rather than proactive, I.e. if you want food or drink you have to find someone. But when you do, they are helpful. Hotel clearly showing age, broken draws, sunbeds, electrics confusing, needs a repaint, worn out leather chairs, dirty/stained furniture,however, the overall feel gives it one of an established colonial hotel ....which is good, but needs constant vigilance and upkeep compared to a modern hotel. Grounds lovely, well kept.

Dear Mr L., Thank you for your feedback following your stay at the Sofitel L' Imperial Resort We are pleased you enjoyed the location, food, and grounds and would like to apologize for the inconsistencies in service and the issues you encountered. Your comments are valuable, and we shall address these areas to improve our guest experience. We appreciate your observations and hope to welcome you back. Sincerely, Paulette Tang Personal Assistant to General Manager

Very enjoyable stay

TripAdvisor rating 5.0/5

sunjeever TripAdvisor review

My large family booked 4 twin rooms here. I could not fault the food, rooms and staff. Everything was so enjoyable. If we weren’t satisfied with anything, the staff would do their utmost to make it right for you. My only constructive comment is please provide some for transport for the youngest to go out in the evening as the evening entertainment was not exciting enough for them- LOL

Dear Valued Guest, Thank you for your positive feedback! We are delighted to learn that you all enjoyed your stay. Your satisfaction is our greatest reward and pride. We hope to welcome you all back soon! Kindest regards Paulette Tang PA to General Manger

No hot water in my shower.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at the hotel because, contrary to most of your guests, I went to work in Mauritius; I was not on vacation. The second morning of my stay, as I tried to shower, there was no hot water in my room at all. This caused a significant inconvenience, as I had to improvise a semi-bath with a towel and water. I could not wash my hair. Not a good start of the day going to work.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. Although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We do hope to have another opportunity of better serving you. Sincerely, Paulette Tang Personal Assistant to General Manager

Best hotel in Flic en Flac

TripAdvisor rating 5.0/5

TariqAslam786 TripAdvisor review

Absolutely incredible hotel. From the most comfortable bed in the world, to the most amazing shower/bath and immaculate heated pool; I will definitely be going back on a regular basis. Special mention to the following team members who were incredible; 1) Parvesh from management who finalised the booking for me ensuring I had good accessibility to the beach and pool. Keshniee was also extremely competent in finalising the booking. 2) Pravind, Koushal, Pratima, Christelle, Lechraz, Pratima, Mike, Didier and Kevin from the FnB side were extremely helpful and accommodating to my family. 3) Stefan, Kimberly and Vishal were all extremely helpful when arranging for me and the family to do the pedalo without any notice. This hospitality Ws really want made the difference. Thanks again team. Tariq

Dear Mr Tariq, Thank you so much for your wonderful feedback! We are absolutely thrilled you had such a great experience and that our team made a positive impact on your stay. We will make sure to pass on your special mentions to everyone you highlighted. We look forward to welcoming you back to Flic en Flac soon! Warmest regards, Paulette Tang PA to General Manager

Well located and swimming pool heated

Customer review rating 4.0/5

Arlette W. Families - Confirmed reviews ALL

Staff polite and helpful - one lady in particular was very helpful but i forgot to note her name but as far as i recalled it starts with an R - she was cutting fruits and i asked her a slice of papaya (which was not on display) for my grandchild of 9 months - she goes out of her way to let me hv some.

Dear Mrs W., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

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Other web-users rate our hotel

  • 518 reviews 9/10 Location
  • 981 reviews 7.4/10 Room
  • 1,485 reviews 8.5/10 Service
  • 13 reviews 7.3/10 WiFi
  • 351 reviews 5.5/10 Cleanliness
  • 271 reviews 5/10 Value
  • 234 reviews 8.7/10 Breakfast
  • 11 reviews 5.3/10 Sustainability

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TripAdvisor rating 4.5/5 (3513 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.