Novotel Rotterdam Brainpark bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.566 ulasan

Jaminan Harga
Terbaik
Novotel Rotterdam Brainpark - Image 1
Novotel Rotterdam Brainpark - Image 2
Novotel Rotterdam Brainpark - Image 3
Novotel Rotterdam Brainpark - Image 4
K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Deskripsi

Keistimewaan hotel

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Akomodasi kami

Lokasi hotel

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telepon
Fax +31 10 253 2571

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Restaurant The Bridge

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.566 ulasan

Peringkat TripAdvisor  4.0/5  1.394 ulasan

To be avoided

Catatan Tripadvisor 1.0/5

K9500JNarnaudl Bisnis - Ulasan TripAdvisor tersertifikasi

The entire staff of this hotel needs a training in hospitality. As a guest you always have the feeling that you are bothering them. The breakfast was super stressful, not what you want to start your day. The lady checking your room number even does not answer to your “Good morning” as she is more busy to shout across the room to chase the customers who she thinks have not paid for the breakfast. To be served at the bar, even if the staff clearly sees you, you have to interrupt them in their 15min discussion and you clearly feel that you are not welcomed. The room was furnished with Ibis furniture, not the Novotel standard and, on top of big stains on all of them, there is no desk - not ideal when you stay for business. Lastly, as a Platinum customer, that was the first time that I was not proposed an upgrade, early check-in or late check out - despite them having clearly availability of “executive rooms”. I forgot to mention the cleaning lady, who, despite the do not disturb sign, tries to enter your room 1 hour before check-out time. Awful experience. Never again for me.

Dear Arnaud, Thank you for taking the time to share your feedback. We are deeply concerned to read about the challenges you faced during your stay. Our goal is to provide a warm and welcoming environment, and it is apparent that we fell short in delivering this experience to you. Regarding the interaction with our staff, we are sorry to hear that you felt your presence was not properly acknowledged, particularly during breakfast and at the bar. We take pride in our service standards and what you describe is not reflective of our usual guest experience. Additionally, we would like to extend our apologies for the inconvenience you experienced with the room furnishings and the absence of a desk in your room. Our Longstay and Executive rooms typically feature a work-friendly environment, and we regret any oversight in this area. Your feedback as a Platinum guest is invaluable, and we are truly sorry that we did not meet your expectations for loyalty recognition including an upgrade or flexible check-in and check-out options. We appreciate your loyalty and it is disappointing to learn that we did not convey this during your visit. Furthermore, the disturbance from our housekeeping team, especially when the 'Do Not Disturb' sign was displayed, is a matter we take seriously. Please accept our sincerest apologies. We will review your comments thoroughly with our team to enhance our service and ensure that our guests feel valued and supported throughout their stay. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

If you need a desk book somewhere else

Catatan Tripadvisor 2.0/5

Usually C Ulasan TripAdvisor tersertifikasi

This is a business hotel in a so called brain park next to a university. There is no desk to work on in a standard or superior room. To get a desk you need an "executive" room. This is totally riduclous for a business hotel. If I had known I would never have booked it. So I am telling you so you don't make the same mistake as me. Cheaper hotels have desks --> avoid this Novotel if you need to work in the evenings.

Dear Professor, Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction regarding the work amenities in our standard rooms. The table in the standard room is not ideal to work on for prolonged time. Our executive and long stay rooms only offer a full desk for those who require a dedicated workspace. We understand how important a comfortable and functional working area is for our business travelers. Your public feedback helps to inform guests who may not be aware or do not have access to more detailed information. Furthermore, we strive to offer competitive rates and amenities that cater to the needs of all our guests, whether they are staying for business or leisure. We regret that this aspect of your stay did not meet your expectations. Your personal email was well received and do not hesitate to contact us if we can offer assistance. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

Strongly recommended

Catatan Tripadvisor 5.0/5

Noides76 Keluarga - Ulasan TripAdvisor tersertifikasi

This was a very pleasant experience. The room was big and with comfortable beds, good amenities. Friendly staff everywhere. The breakfast was top notch, awesome variety and quantity of everything. I strongly recommend staying in this hotel!

Dear Guest, Thank you for this great review. We are truly delighted that your stay at Novotel Rotterdam Brainpark was marked by comfort and satisfaction. We are pleased that the spaciousness of our rooms, the comfort of our beds, and the range of amenities provided contributed positively to your experience. It is wonderful to hear that our staff's friendliness made a lasting impression and that the variety and quality of our breakfast buffet met your expectations. Your commendations are highly appreciated and serve as a testament to our dedication to service excellence. We look forward to welcoming you back soon. Kind regards, Ryan Lala, Front Office Manager

Good stay

Catatan Tripadvisor 5.0/5

EgyptianUK79 Ulasan TripAdvisor tersertifikasi

Good stay for family with young children. Hotel clean and modern with excellent facilities and attention to details. Just the coffee and tea facilities in the room are limited and could improve. Easy parking and easy access to city with near by metro station and supermarkets.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that you found our hotel to be a good fit for families, and that the cleanliness and modern facilities met your expectations. Our dedicated team takes great pride in ensuring every detail contributes to a memorable experience for our guests. We understand that the coffee and tea facilities in the room did not fully meet your satisfaction. While our rooms offer a basic setup, we aim to provide convenience and comfort. For a more enhanced experience, our Executive rooms feature Nespresso coffee machines which might better suit your preferences during your next stay. It is also gratifying to know that you found the parking convenient and the access to the city through the nearby metro station beneficial for your travel needs. We would be thrilled to count you among us once again. Kind regards, Ryan Lala, Front Office Manager

Very good stay

Catatan Tripadvisor 4.0/5

Joel_JD Keluarga - Ulasan TripAdvisor tersertifikasi

Very good for one night. Decent size room for a family of 4. Good amenities in the room, comfortable beds, fridge to keep soft drinks in, nice large rain forest shower. Nice breakfast. Easy on site (paid) parking. Very near metro. Only thing is elevators take so long to arrive. Plus we changed our room from being next to the elevator to avoid noise. Overall though a very good stay and we would certainly stay again when in Rotterdam.

Dear Joel, Thank you for your feedback. We are delighted to hear that the size of the room and the amenities provided contributed positively to your family's comfort during your stay. It is wonderful to know that the beds were to your liking and that the availability of a fridge added convenience to your experience. However, we regret any inconvenience you may have faced with the elevators' responsiveness. Please rest assured that we continually strive to offer efficient service throughout our facilities. We also understand the importance of a peaceful room environment and are glad that we could accommodate your request to change rooms away from the elevator area. The positive remarks regarding our large rainforest shower, the quality of our breakfast offerings, the ease of parking, and our hotel's proximity to the metro are greatly valued. Our commitment to providing a pleasant experience is reflected in these aspects of your stay. We look forward to welcoming you back on a future trip. Kind regards, Ryan Lala, Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 811 ulasan 7.6/10 Lokasi
  • 1.844 ulasan 7.1/10 Kamar
  • 1.142 ulasan 8.1/10 Pelayanan
  • 23 ulasan 8.7/10 Internet
  • 824 ulasan 8.2/10 Sarapan
  • 664 ulasan 7.6/10 Kebersihan
  • 35 ulasan 1.9/10 Kebugaran/olah raga
  • 24 ulasan 1.9/10 Kolam

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