Mercure Hotel Den Haag Central bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 910 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Den Haag Central - Image 1
Mercure Hotel Den Haag Central - Image 2
Mercure Hotel Den Haag Central - Image 3
Mercure Hotel Den Haag Central - Image 4
Spui 180, 2511 BW DEN HAAG, Belanda

Deskripsi

Keistimewaan hotel

  • Di jantung kota, terdapat banyak toko dan kafe di dekatnya. Hanya 15 menit dari Scheveningen.

  • Mudah dicapai baik dengan mobil maupun transportasi umum

  • Tepat di pusat budaya Den Haag

  • Restoran, Bar, dan Teras

  • Hotel hanya menerima pembayaran dengan kartu, tidak menerima uang tunai

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Lokasi hotel

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Belanda

GPS:52.076229, 4.317884

Telepon
Fax +31 70 363 9398

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

M'BIANCE

Selamat datang di restoran kami, SPUI 180, di sini Anda dapat menikmati berbagai minuman, hidangan lokal, atau makanan ringan dari menu kami, yang selalu diperbarui setiap musim.

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Peringkat ALL  4.4/5  910 ulasan

Peringkat TripAdvisor  4.2/5  1.150 ulasan

Unsafe - men entering the room without permission

Catatan Tripadvisor 1.0/5

skp9000 Ulasan TripAdvisor tersertifikasi

We were two female travellers staying in separate rooms at the Mercure Hotel Den Haag, and our experience was deeply unsettling from start to finish. On the day of check-in, there appeared to be faeces on the carpet of our room. Within a minute of being inside, we went downstairs to report it. The blonde-haired woman at the front desk claimed there was “nothing on the carpet” when she had been there that morning — effectively insinuating that we had defecated on it ourselves. Moments later, she changed her story and said she had seen something but believed it to be “burn marks.” This contradiction, coupled with her insinuation, was offensive and humiliating. Later during the stay, we faced an even more distressing situation. One morning, three maintenance men came to my room, knocking three separate times despite being told “no.” When I opened the door, they said they wanted to come in to “take pictures of the room.” I refused, but they insisted it “wouldn’t take long” and would not take no for an answer until I shut the door on them. Just 90 minutes later, in the other room, a maintenance man entered without knocking while I had just gotten out of the shower. Even though I screamed “no,” he proceeded to enter anyway. I went down to reception in tears, shaken and traumatised, only to find him sitting behind us staring and smirking. He was not asked to leave and gave no apology. The manager admitted that my room had mistakenly been marked as “vacant” in their system, but could not explain why the maintenance man entered at all, as no works had been planned. He said an “investigation” would need to be done. Throughout this ordeal, the blonde-haired woman at the front desk was extremely rude and unprofessional. She laughed during the situation, showed no empathy, and had to be asked by the manager to leave the desk because of her behaviour. As female guests, we felt unsafe, disrespected, and completely unprotected by hotel staff. This was not just poor service — it was a serious violation of guest safety and privacy. I do not recommend this hotel to anyone whatsoever — especially women and especially solo female travellers. There are much better and safer options in The Hague, such as the Marriott Hotel. We are still awaiting our refund and have chased the hotel for this and I’ve had no response

A Good Choice

Catatan Tripadvisor 5.0/5

LauraDaveJames Couples - Ulasan TripAdvisor tersertifikasi

The hotel is a fairly easy walk from the railway station. It is in quite a central location close to shops, restaurants and bars. We had a room on the 10th floor with good views over the city. The room was spacious and quiet. I was also very grateful that it had a bath as well as a shower. The staff were pleasant, it was a good practical choice in Den Haag. Our only improvement suggestion would be to keep the bar open until later, 11 pm is a bit soon particularly for international visitors.

Dear Laura, We would like to thank you for this review about your recent experience in our hotel. While we are pleased that you enjoyed your time with us, we regret that your experience at our bar times was not to your expectations. We have taken good note of your comments. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Sara Abdelhalim, Front Office Supervisor

Good – could have been great

Catatan Tripadvisor 3.0/5

ESS123 Ulasan TripAdvisor tersertifikasi

Pros: Very centrally located: 10 minutes walk from central station, 5-10 minutes to the main city centre Nice, quite spacious room with a nice view. Bed was OK Large flat screen TV Huge shower, and with a view Complimentary breakfast delivery to the room – however, se cons… Fridge Cons: Breakfast room service: Day 1, filled out the form and delivered personally to staff at the reception. They messed it up, and no breakfast came next morning. Day 2, this time an absolutely enormous breakfast was delivered to the room – great. There was, however, no butter, jam or juice as advertised, and they were a little late. Day 3 – another enormous breakfast (which is nothing to complain about, really), but once again they were a little late, and this time lacking juice and milk for the coffee. If you choose not to have delivery to the room: breakfast buffet is OK, but not impressive. None/few international TV channels, no CNN, BBC etc. Make-up mirror in the bathroom barely hung on the bathroom wall. Seemed like it would fall down if I barely looked at it, which is sketchy because of electrical wires. Did not try the bar. To summarize: most is very good, but they really need to look into their routines for breakfast delivery to the rooms. This may, however, not matter to you at all.

Dear Guest, Thanks for your review about our hotel. We are glad that you had a pleasant stay with us. Please know that we have noted your comments regarding TV channels for future improvements. We are hoping to welcome you back in the future. All the best. Sara Abdelhalim, Front Office Supervisor

Centrally located from every perspective

Catatan Tripadvisor 4.0/5

Gerry_W_Reisenberger Solo travel - Ulasan TripAdvisor tersertifikasi

The hotel is within walking distance from 2 major train stations, and tram stop as well. So it’s easy to get around. Despite being centrally located, the rooms are really quiet and peaceful which was a very positive surprise. The rooms come with a decent sized desk, allowing you to do some work. Staff are friendly and helpful. I was offered a welcome amenity as ALL Gold member, and some other perks in lieu of an upgrade due to the unavailability of larger rooms. Downside are the very firm beds, which may not be to everyone’s liking. There also was a minor issue with my sink not properly draining. While the staff were very helpful in trying to organise a fix, including a plumber coming out, the problem never was completely solved (although it improved a bit). This might indicate some bigger issues with the plumbing which may lead to issues for future visits. Also housekeeping needs some eye for detail. It can’t be that piles of laundry and cleaning equipment get forgotten and are left in the corridor until the next day (see picture) But in general, good value for money. Due to the central location, many restaurants and bars are within walking distance, as well as the touristic sites.

Dear Gerry, Thank you for taking the time to share your review. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure our guests have the best experience possible. We have taken note of your comments and apologize. We will be assessing the situation. We hope we will have the opportunity to see you again in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

Customer care at its best!

Catatan Tripadvisor 5.0/5

Mahesh M Ulasan TripAdvisor tersertifikasi

I stayed at the Hotel Mercure Den Haag from 2nd to the 7th of June 2024. I would like to commend the professional approach of the staff at the Hotel who have been extremely prompt & supportive with all my requests. While departing from the hotel, I even forgot my travel adaptor, which was immediately traced & retained in their safe custody, till it was collected for dispatch. Everyone from the staff at the reception to the crew at the cafe where breakfast was being served were very warm & welcoming. My best wishes to the entire team at Hotel Mercure!

Dear Aniko, Thank you for such a positive review. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. It would be our pleasure to have you return on another occasion. Very best wishes, Sara Abdelhalim, Front Office Supervisor

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 593 ulasan 9.3/10 Lokasi
  • 783 ulasan 7/10 Kamar
  • 608 ulasan 8.4/10 Pelayanan
  • 18 ulasan 6.5/10 Internet
  • 381 ulasan 7.5/10 Sarapan
  • 325 ulasan 5.5/10 Kebersihan
  • 93 ulasan 5.3/10 Makanan
  • 11 ulasan 2.7/10 Kolam

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