Dear Mr. Thomas K., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed a relaxing beach holiday and appreciated our quiet and well-maintained beachfront area. Creating a peaceful environment where our guests can unwind and enjoy the beauty of the sea is one of the experiences we are proud to offer. Your kind feedback is a wonderful encouragement to our team, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another peaceful and enjoyable seaside getaway. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Crisanta J., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you had a good stay and were particularly pleased with the friendliness and professionalism of our team. Your kind words are a wonderful encouragement to all of our Heartists, who strive to provide warm, attentive, and genuine hospitality to every guest. It is always rewarding to know that our service contributed positively to your experience, and we truly appreciate your recognition. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel Rayong Rim Pae Resort for another enjoyable and memorable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Candid A., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed our beachfront location and the opportunity to take long walks along the beach. It is wonderful to know that our resort's setting contributed to making your stay a memorable experience. We are also pleased that you found our rooms comfortable and well-equipped, and that the friendliness and helpfulness of our team left a positive impression on you. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. We regret the confusion regarding the room assignment and understand your disappointment regarding the recognition of your loyalty status and welcome gift. As a valued Accor member, you deserve a seamless and personalized experience, and we are sorry that we fell short of your expectations on this occasion. We also appreciate your comments regarding the limited restaurant operating hours during the low season. Your feedback is valuable and will be shared with the relevant teams as we continuously review our services and offerings to better meet our guests' needs. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We truly value your loyalty and support, and we hope to have the pleasure of welcoming you back for an even more enjoyable and personalized stay in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Heike E. M., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are truly delighted to hear that you found our service perfect and the hotel very clean. It is a pleasure to know that you enjoyed our beachfront location and the three swimming pools, which are designed to provide a relaxing and enjoyable experience for all our guests. Your kind words about the hotel being first-class are greatly appreciated and will be shared with our team as encouragement. We sincerely look forward to welcoming you back again for another memorable stay by the sea. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Mr. Hans-Joerg J., Thank you for taking the time to share your feedback. While we are pleased to hear that you found our hotel and staff excellent, we are deeply concerned and truly sorry to learn about your experience on the beach. Please accept our sincere apologies for the condition of the beach and, most importantly, for the injuries suffered by your family members. This is absolutely unacceptable and does not reflect the level of safety and care we strive to provide. Your comments have been treated with the utmost urgency and have already been shared with our team for immediate action and stricter monitoring of beach cleanliness. We also appreciate your note regarding the mattress comfort and are glad that the topper helped improve your rest. Your feedback is extremely important to us, and we deeply regret that this situation impacted your family’s experience. We sincerely hope to have the opportunity to restore your confidence in us in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Mr. Rudolf J. K., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. It was truly our pleasure to welcome you back for your second stay with us. We are delighted to hear that your experience was, once again, thoroughly satisfying and that our team was able to provide the level of comfort and hospitality you have come to expect. Your continued trust and loyalty mean a great deal to all of us. Knowing that guests choose to return because they feel genuinely welcomed and well taken care of is one of the greatest compliments we can receive. Please rest assured that we will continue to do our utmost to maintain and enhance the quality of our service and facilities so that every future stay is just as enjoyable—if not even more memorable—than the last. We sincerely look forward to the pleasure of welcoming you and your family back again soon for another wonderful and relaxing stay by the beach. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr. Adrian F., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed our beautiful and well-maintained hotel complex, and that our service team made a positive impression with their friendliness. Your appreciation truly means a lot to us, and it encourages our team to continue delivering warm and attentive service to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Hasso Z., Thank you very much for your continued support and for choosing to stay with us again. We truly appreciate you taking the time to share your experience. We are delighted to hear that you enjoyed our breakfast and found our team to be friendly and welcoming. Your kind words mean a great deal to us. At the same time, we sincerely apologize for the inconvenience you experienced regarding the sun loungers. We understand how frustrating it can be when facilities are not equally accessible to all guests. Please be assured that we will review this matter with our team to better manage the use of sunbeds and towels, ensuring a fair and comfortable experience for everyone. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Ms. Monika M. R., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you found our hotel very clean and that our staff were friendly and competent. Your kind comments are truly appreciated and will be shared with our team as encouragement. At the same time, we sincerely apologize for the inconvenience regarding the limited number of deck chairs, especially during the weekend. We understand how important it is to comfortably enjoy the pool and beach areas, and your suggestion has been noted for further consideration and improvement. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr. Uwe J., Thank you very much for sharing your kind feedback and for your continued support. We are truly delighted to hear that you had another lovely stay with us and that you felt comfortable as always. It is wonderful to know that you enjoyed our beautiful resort, friendly and attentive service, and the excellent care provided by our spa team. At the same time, we sincerely apologize for the inconvenience caused by the unstable Wi-Fi connection during your stay. Please be assured that your comment has been noted and shared with our team for further improvement. Thank you once again for your kind words and loyalty. We look forward to welcoming you back again for another enjoyable stay in the near future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Sunisa G., Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed our excellent location and breakfast, and that you would recommend our hotel overall. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi in your room. We fully understand how important a reliable internet connection is, and we regret that the issue could not be resolved during your stay. Please be assured that your comment has been shared with our IT and engineering teams, and we are actively working to improve the stability of our network. We truly appreciate your understanding and are very pleased to know that you would gladly return once the Wi-Fi is improved. We look forward to welcoming you back and providing an even better experience in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr. Carsten G., Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at our beachfront resort and that our friendly staff helped make your experience a pleasant one. Your warm comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service. We truly hope to have the pleasure of welcoming you back again soon for another wonderful stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr. Rolf H., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful seaside location, friendly staff, and your clean and comfortable room with pool and ocean views. At the same time, we sincerely appreciate your constructive comments. We apologize for the inconvenience caused by the limited number of sun loungers by the pool. Your feedback has been shared with our management team for review as we continuously look for ways to improve guest comfort. We also regret that the quality of the coffee and orange juice at breakfast did not meet your expectations. Please accept our sincere apologies. Your comments have been forwarded to our culinary team for immediate attention and improvement, as we strive to provide a breakfast experience worthy of our standards. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Meike H., Thank you very much for your wonderful review. We are truly delighted to hear that you enjoyed our unbeatable beachfront location, beautiful hotel, and pool facilities. It is especially rewarding to know that our friendly team and service made your stay more enjoyable each day and helped create an unforgettable experience for you. Your kind words and appreciation mean a great deal to all of us. Khop Khun Ka for choosing Novotel Rayong Rim Pae Resort. We sincerely look forward to welcoming you back again in the future for another memorable stay by the sea. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Manfred H., Thank you for taking the time to share your feedback with us. We sincerely regret to learn about your experience regarding the availability of sun umbrellas and pool loungers, and we truly understand how frustrating this situation must have been—especially when your intention was to enjoy a relaxing holiday. Please accept our apologies for the inconvenience caused by the early reservation of sunbeds. While we do have signage in place to discourage reserving loungers with towels, we acknowledge that enforcement has not been effective enough during busy periods. Your comments highlight a clear need for us to address this issue more firmly and consistently to ensure fair access and a more comfortable experience for all guests. We take your feedback seriously and will share it with our management and operational teams to review our sunbed management policy, including the number of loungers and umbrellas available, as well as stricter monitoring and enforcement during peak hours. We are very sorry that this situation impacted your overall holiday experience. Thank you again for bringing this to our attention, as it helps us identify areas where we must improve. We do hope you will consider giving us another opportunity in the future to provide you with the relaxing stay you were expecting. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Sybille H., Thank you for taking the time to share your feedback regarding your stay at Novotel Rayong Rim Pae Resort. We are delighted to hear that you enjoyed our beachside location, comfortable room, and breakfast buffet. We also appreciate your comments regarding the sun loungers. We apologize for the inconvenience caused and will review our current system to ensure a fair and enjoyable experience for all guests. We hope to welcome you back soon for another relaxing stay by the sea. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Jens S. L., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our beautiful beachfront location, well-maintained property, and the friendly service from our team. Your kind words are greatly appreciated and will be shared with our staff. We also appreciate your comment regarding the Wi-Fi. We understand the importance of a secure and stable connection and will take your feedback into consideration to improve our services for future guests. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Daniel K., Thank you very much for taking the time to share your feedback. We are truly delighted to hear that you enjoyed a relaxing short break with us and that, just like in previous years, your stay was pleasant and memorable. It is always a great pleasure to welcome returning guests, and your continued trust in our hotel means a great deal to us. We are glad that our team and facilities were able to contribute to another enjoyable experience. Your comfort and satisfaction remain our top priorities, and knowing that we have consistently met your expectations is deeply rewarding for all of us. We sincerely look forward to welcoming you back again and hope that your next stay will be just as refreshing and enjoyable. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Daniel W., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our beach, pool area and breakfast, as well as being satisfied with your room allocation. However, we are sorry to learn that certain aspects of your stay did not meet expectations. Please accept our apologies for the limited facilities available during your visit and for any inconvenience caused by transportation challenges due to our remote location. Your comments regarding the cleanliness of the beach and the English communication skills of our team have been shared with the relevant departments for improvement. Regarding the rate difference, kindly note that online platforms sometimes offer promotional prices that may vary depending on availability and booking conditions. We always recommend guests to contact us directly so we can offer the best available package or member benefits at the time of inquiry. We appreciate your constructive feedback and hope to have the opportunity to welcome you again under better circumstances. Sincerely, Supichaya Chumruedee Front Office Manager