Dear Mr. Uwe R., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Maria Zyablitseva Assistant Guest Experience Manager

Dear Ms. Charleen S., We noticed you mentioned that your check-in experience was not very good, and I’m truly sorry for the inconvenience caused. We understand that arriving at 5:00 AM after a long journey can be very tiring. Our standard check-in time is 3:00 PM, however we were glad to provide your room earlier at 1:00 PM once it became available. Early check-in is always subject to availability. We also sincerely apologize for the other issues you experienced during your stay and truly appreciate your feedback. Thank you again for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Ms. Martina W., Thank you for your feedback. We’re glad to hear you had a pleasant stay overall. We sincerely apologize for the inconvenience you experienced. Your comments regarding the slippery shower tiles are concerning, and we will address this matter with our maintenance team to ensure guest safety. We also regret the confusion surrounding the room service menu availability. Your feedback has been shared with our restaurant team so we can improve communication and ensure menu accuracy. We truly appreciate you bringing these matters to our attention and hope to welcome you back for an even better experience in the future Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Mr.Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Supalak Kangkaya (Beer) Assistant Front Office Manager

Dear Mr. Michael B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Supalak Kangkaya (Beer) Assistant Front Office Manager

Dear Mr. Stefanjosef N.. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Mr. Armin F. Thank you for your feedback. We regret to hear that your stay did not fully meet your expectations. While our hotel is located outside the city center, we offer a complimentary shuttle service to make access to town more convenient. We apologize for any inconvenience caused by elevator wait times and for any confusion regarding food and beverage pricing. Please note that the 10% service charge and 7% government tax are standard across Thailand and are indicated in our menus and promotions. We appreciate your comments and will use them to improve our guest experience. We hope to welcome you again for a more comfortable stay. Warm regards, Maria Zyablitseva Assistant Guest Experience Manager

Dear Michael B., We very much appreciate your comments regarding your stay at the Mövenpick Siam Na Jomtien Pattaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aekachai Phadyenjai (Ekkie) Executive Lounge – Manager

Dear Mr. Wilhelm F., Thank you for sharing your experience with us and for choosing to stay at our hotel. We are glad to know that your overall stay was good; however, we truly regret to hear about the air quality and noise from the air conditioning in your room. Please accept our sincere apologies for the inconvenience this has caused. Your comments have been shared with our Engineering team to ensure the necessary improvements are made. We also appreciate your feedback regarding the smoking area on the beach. We understand your perspective and will review the setup to better align with the comfort and standards we strive to offer all our guests. Your observations are very important to us, and we are committed to enhancing our services based on them. We hope to have the pleasure of welcoming you back for a more comfortable experience. Warm regards, Maria Zyablitseva Assistant Guest Experience Manager

Dear Mr. Thomas A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mövenpick Siam Na Jomtien Pattaya. It is always a pleasure to receive positive feedback. We are delighted to hear that you were satisfied with the room setup, especially the bunk beds and additional amenities for the children, and that you enjoyed the peaceful atmosphere of our pool and beach area. We have also taken note of your constructive feedback regarding the knowledge of our team members and the breakfast quality. Please rest assured that we are addressing these areas with the concerned departments and providing the necessary training and improvements to enhance the overall guest experience. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supalak Kangkaya (Beer) Assistant Front Office Manager

Lieber Mr. Sven S. Herzlichen Dank für Ihre so ausführliche und positive Bewertung! Es freut uns sehr zu hören, dass Sie einen perfekten Urlaub bei uns verbringen konnten und dass Sie mit allem – von den geräumigen, sauberen Zimmern über das freundliche Personal bis hin zum köstlichen Frühstück – rundum zufrieden waren. Schön, dass Ihnen unsere ruhige Lage und die Nähe zu den Sehenswürdigkeiten gefallen haben, ebenso wie die bequeme Nutzung von Grab und unserem Shuttle-Service. Wir wissen Ihre freundlichen Worte sehr zu schätzen und freuen uns, dass Sie sich während Ihres Aufenthalts, auch in der Regenzeit, wohl und entspannt gefühlt haben. Es war uns eine Freude, Sie zwei Wochen lang bei uns zu haben, und wir hoffen sehr, Sie bald wieder bei uns begrüßen zu dürfen! Wir wünschen Ihnen eine gute Reise und senden herzliche Grüße, Mit freundlichen Grüßen, Maria Zyablitseva Assistant Guest Experience Manager

Dear Florian W., Thank you for taking the time to tell us about your experience at the Mövenpick Siam Na Jomtien Pattaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aekachai Phadyenjai (Ekkie) Executive Lounge – Manager

Dear Joerg W., We very much appreciate your comments regarding your stay at the Mövenpick Siam Na Jomtien Pattaya. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maiprae Ruengram (Pla) Assistant Guest Experience Manager

Dear Wostrack .., Thank you for taking the time to share your feedback regarding your stay at Mövenpick Siam Na Jomtien Pattaya. I’m delighted to hear that you enjoyed our facilities, the attentiveness of our staff, and our convenient location. Your positive remarks mean a lot to us. I’m sorry to hear that the breakfast selection, despite its quality, did not meet your expectations in terms of variety over the two-week period. Please rest assured that we are actively reviewing our breakfast offerings and will explore options to provide more variety in the future. We greatly appreciate your feedback, as it helps us improve. We hope to welcome you back soon and provide you with an even better experience. Sincerely, Maiprae Ruengram (Pla) Assistant Guest Experience Manager

Sehr geehrter Herr N. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mövenpick Siam Na Jomtien Pattaya. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Aekachai Phadyenjai (Ekkie) Executive Lounge – Manager