Mercure Rayong Lomtalay Villas & Resort 4 Sterne

Dear Khun Thomas K., Thank you very much for taking the time to share your detailed feedback and for your continued appreciation of our resort. We are truly pleased to know that you enjoy your stays with us, our peaceful atmosphere, and the quality of our food. We sincerely regret the confusion regarding our pet-friendly policy and the impression created by the hotel’s promotional materials. Your comments are well noted, and we apologize that our follow-up did not meet your expectations. This is certainly not the level of communication we aim to provide. Please be assured that your feedback has been shared with the relevant teams to review both our communication and internal follow-up, as clarity and transparency are very important to us. We truly value your loyalty and hope to continue welcoming you back, even more often, in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Ralf H., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive such positive feedback. We are delighted to know that you enjoyed our beachfront location, great service, and that our team could assist you with transfers, luggage storage, and a room upgrade to a beautiful bungalow. We are also pleased to hear that you loved our breakfast and had a wonderful dinner experience at the rooftop bar at Garden Wing. Please rest assured that I will share your kind comments with our team. I am confident that your feedback will encourage everyone to continue delivering exceptional service. Thank you again for sharing your experience, and we sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort.

Dear KhunThomas G., We very much appreciate your comments regarding your stay at the Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Rayong Lomtalay Villas & Resort.

Dear Khun Markus K., Thank you very much for your kind comments regarding your stay at Ocean Wing. We are delighted to hear that you enjoyed our breakfast, swimming pool, and the overall quality of our facilities. It is especially wonderful to know that you appreciated the beautiful beach and stunning sunsets. Your positive feedback truly motivates our team to continue delivering exceptional service and memorable experiences for our guests. Thank you once again for sharing your experience with us. We sincerely hope to welcome you back again soon for another enjoyable stay. Best regards, Mercure Rayong Lomtalay Villas & Resort.

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the condition of the room, leftover items, and the breakfast service. Your comments regarding the bellboy service and room expectations have been noted and will be addressed with our team to ensure improvements. We truly appreciate your feedback as it helps us enhance the quality of our service, and we hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Mercure Rayong Lomtalay Villas & Resort,