ibis Saint Malo Plage

I have been a Platinum member of the Accor group for many years, and St Malo hotels have always been a bit of a disappointment, but they generally get the basics right (although I cannot recommend the Ibis Styles in old St Malo). Now there is little to recommend with this hotel either. A nice location, parking is always a problem, and the rooms are noisy as you need to keep the windows open due to the lack of air conditioning. As a platinum member you get a ‘free drink’ for each stay, which in every Accor hotel I have stayed is, at a minimum, accepted for a glass of wine or other basic drink. In this hotel the very nice bar man explained that the ‘management’ would not approve anything other than a soft drink or a beer. No exceptions. The room had run out of shower gel when we arrived and the reception said this would be sorted, but it wasn’t. The staff are pleasant, but cannot make decisions due to management oversight, but no managers are actually on premises. In short, not worth the money and I no longer stay in Accor hotels as this is not an isolated issue with quality across the group.

We stayed here as part of a Brittany Ferries package and had expected a fairly basic hotel in the deal but were really surprised at how good this place really is. It is situated right on the beach with amazing views, away from the tourist buzz yet is still only a short walk into the Intra-Muros part of the town. The Port is just behind which makes for a nice place to wander. From the moment I called and asked about parking and an early check-in, the staff could not have been more helpful. Our sea view room was lovely, albeit a little small for three nights and so we were delighted when we were moved to a larger one with no hesitation. The hotel is calm, light and quiet and the decor really pleasing too. There's also a lovely, large courtyard tucked away behind the main hotel for sitting and relaxing in. Breakfast was superb but time and time again the thing that we noticed was the kindness and attention from all of the staff, always helpful and always smiling. They really could not have been nicer but my special mention goes to the very kind night receptionist who was absolutely brilliant when I needed to talk to a doctor urgently. He really went over and above to help me out and I'm so grateful to him. Thank you! I really can't wait to come and stay here again! I'll make it my starting point of any Breton holiday.

Original room was triangular shaped with a single bed touching the double bed, an extremely small shower and very depressing decor. So we upgraded to a room overlooking the beach. This turned out to be only 9 ft wide at its widest point. Couldn't pass each other in any part of the room. No kettle, fridge or safe, sheet too big for the short double bed, and a workstation far too large for the room plus a bright red chair, which we had to put by the door at night otherwise you'd bang your feet when you got out of bed. This would be a single room in any other hotel. Staff friendly and good breakfast, but hard to see why this is a 3 star hotel.

LUNA - really made our 2+1 nights' stays special, Champion employee, making onward reservation and solving ccard stumble. We arrived St-Malo from Guernsey 27/10/21 w/out any "Pass Sanitaire" due issuing system v v slow. LUNA welcomed and sorted dbl-vacc certs/passports and - after two tries at local small restaurants' rejects due no "p-s" and no patience to check our alt docs, she supplied delicious shepherd's pie and lasagne conveniently avail on ibis soil - and du vin. The chausee beachside was being seriously road-worked due tidal damage, so we received advice abt alt pkg. LUNA's cheerfulness and service has made us determined to laud and applaud her, and tho we gathered there may be a corporate Accor/Ibis portal to credit super staff, this TripAdv seems to be the it, so we hope this reaches the levels of promotions, even more lady managers - top 44% - and generally supporting and encouraging fabulous, appropriate personlities ansd gluing fabulous staff. The bottom line, or rather top line, was, after several days to roam and visit friends, due her perfect work, we returned for a last night before a brutal early ferry departure, and there she was, gorgeous, smiling and cheerful, with an upgraded yummy king-bed-double room (has great, larger shower) and we found a Happy Birthday Card from the Team IBIS as well as a blow-up - wait for it - ibis logo cushion upon our bed - LUNA had discovered that my husb Pete's Birthday was that very day, and after a gentle week or so of celebrations around it, this was truly "the candle-on-the-cake", and LUNA, we cannot thank you enough for making our stays so special !! We would love so much that you rise thru the corp as they are extremely fortunate to have you !!! Blessings x

We stayed one night. We have stayed here several times over the years BUT what a surprise upon seeing the renovations and upgrading that have taken place since our last stay. Very high quality furnishing and room 4 was lovely and enormous.