Hotel Mercure Paris Val de Fontenay 4 estrelas

1. My Booking clearly showed there was a Bathtub included in my reservation but I learnt that the hotel do not have bathtubs in the rooms. 2. The front desk staff was quite rude. The receptionist might have explained me how to use the elevators while giving the keys which I failed to hear. In the elevators, while I was not able to operate and called for help, she explains me rudely that "I clearly explained you while giving keys..." What was that meant to be? Cant she explain it to me again? 3. Coming back to the bathtub issue again, when I asked about it to the manager, she said, "We do not have bathtub. Do you want to change the hotel?" This is how they treat customers with disrespect and impolite. 4. The rooms were clean which was supposed to be. So no great deal about it. But couldn't they have provided some more toiletries like toothbrushes, toothpaste, hair conditioners, facewashs, better quality toilet rolls, bathrobes, slippers etc? Wasn't that a four star hotel to afford all these? 5. One of the many towels provided to me was actually half torn. I even have a picture of it. 6. Overall I dont think I would ever book a Mercure hotel property again. A standard 3 star hotel with close proximity to the Central station also provides me with the same facilities as your Mercure Val De Fontenay hotel at a far off location. 7. Lastly the Breakfast was no surprise either and was very very basic.The fruits were old and rotten. Just one kinda bread to toast. Service was pathetic as well with no timely refilling.

Great location for train station and making business connections on this side of Paris. Staff was easy to work with and very helpful. Will use this hotel in my return visits. Email was free and could stay on top of all of my activities.

Online check in done, but when i arrived at hotel, nothing was ready. After long time, constantly interrupted by phone calls that were more impotant than checking me in, i got keys to a room that was already occupied. After complaining about this, i was made to understood that this was normal!

Late arrival from the UK via the Tunnel but Thomas was extremely helpful checking in my business partner and myself. He recommended the Chinese/Japanese restaurant round the corner for a very good affordable dinner. Bedroom size good - bathroom size good and décor fresh modern style. Breakfast buffet excellent - liked the champagne touch. Christopher at check out was helpful and showed us our route to the next appointment in Paris. The RER station is right at the hotel. Next time I will fly and use the metro / RER and stay at this Mercure.