布鲁塞尔大广场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,137 评论

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布鲁塞尔大广场诺富特酒店 - Image 1
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120, rue du Marché Aux Herbes, 1000 布鲁塞尔, 比利时

描述

酒店其他优惠

  • 毗邻大广场和中央车站，布鲁塞尔精华尽在咫尺。

  • 获得"绿钥匙"认证

  • 带孩子一起出行？ 我们的家庭房（最多可入住 4 人）配备诺富特酒店特色设施，定能赢得孩子们的喜爱。

  • 享用我们的美味自助早餐，开启全新的一天。

  • Zinnia 已开放。探索布鲁塞尔的新会场，举办重磅活动吧

我们的客房

酒店位置

布鲁塞尔大广场诺富特酒店

120, rue du Marché Aux Herbes
1000 布鲁塞尔
比利时

GPS:50.846302, 4.354746

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,137 评论

TripAdvisor 评级  4.2/5  3,573 评论

One more night in Brussels

Tripadvisor 评级 4.0/5

XavierK807 经 TripAdvisor 认证的评论

Located in the city center with a public parking next to the hotel, you could not be more central! We arrived lately and we were still welcomed with a big smile! Our rooms were directly accessible and we could enjoy a quiet night. The rooms were super clean, big and functional. In the morning we could enjoy a good buffet breakfast buffet with a big selection of food. Nothing to add, just go there and enjoy.

Dear Xavier, Thank you for taking the time to share your feedback. We’re thrilled your arrival went smoothly and our team could welcome you warmly despite the late hour. It’s wonderful your rooms were ready and provided the quiet comfort you needed. Knowing you found the space clean, spacious, and practical means a lot to us. Starting your day with our varied breakfast selection sounds like a perfect way to explore Brussels. We aim to make every stay seamless for our guests. Your kind recommendation is the best compliment we could receive! We would be delighted to welcome you back on another occasion. All the best, Jurgen Van der Haegen, General Manager

客户意见评级 5.0/5

Lin P. 家庭住宿 - 所有已确认评论

地理位置极佳，对家庭入住友好，工作人员热情友好。

尊敬的Lin，感谢您选择入住我们的酒店并分享您的体验。 得知您在此度过愉快时光，我们倍感荣幸。 酒店一直致力于为家庭宾客提供便利设施，如亲子游乐区和家庭房型。同时，团队成员始终以热忱服务为荣，能为您留下暖心回忆令我们欣喜。 期待未来再次为您创造美好体验。 此致 Jurgen Van der Haegen, General Manager

Good hotel

Tripadvisor 评级 4.0/5

Odyssey68153816252 经 TripAdvisor 认证的评论

The hotel itself is very nice and so is it's location. Next to the square. Rooms are not very big, but do the job. All comfort is available. Checkin was fast and everything was clean. More variety for breakfast could be a good idea.

Dear Guest, We thank you for taking the time to provide us with your feedback. We're delighted you found our location convenient for exploring the city center and that your check-in process was smooth. Our team takes pride in maintaining high standards of cleanliness and comfort across all rooms. We sincerely regret that some elements of your stay did not meet your expectations. Regarding your breakfast experience, we aim to cater to diverse preferences while keeping our offerings fresh and balanced. Nonetheless, we're thrilled you enjoyed the amenities provided in your room. Should your travels bring you back to Brussels, we would be honored to welcome you again and showcase our ongoing improvements. We look forward to welcoming you back in the future. Best wishes, Jurgen Van der Haegen, General Manager

Perfecto!

Tripadvisor 评级 5.0/5

Scenic39932241016 经 TripAdvisor 认证的评论

Amazing hotel. Near everything. Staff exceptional. Beds super comfy and rooms are lovely. Thank you for making our stay so lovely!!!

Dear Guest, Thanks for this glowing review of your recent experience. We’re thrilled you had such a fantastic experience at Novotel Brussels Off Grand Place! It’s wonderful to hear you appreciated our central location, exceptional team, and comfortable accommodations. Our staff takes pride in delivering attentive service, and we’re glad our beds and room amenities added to your comfort. Knowing you found great value and quality throughout your stay truly motivates us. We hope to see you again soon. Best wishes, Jurgen Van der Haegen, General Manager

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

Tripadvisor 评级 1.0/5

Tourist16231235448 经 TripAdvisor 认证的评论

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis What should have been a joyful weekend in Brussels with my Dutch family turned into a distressing situation due to a sudden and serious cardiovascular health emergency involving my stepmother. With no choice but to cancel our plans last minute, I reached out to all parties involved to explain the situation. Every other booking—from excursions to our reservation at the renowned restaurant Aux Armes de Bruxelles—was cancelled without issue. Each provider responded with understanding and empathy, recognizing that health emergencies are unpredictable and deserving of compassion. Unfortunately, Novotel Grand Place Brussels stood in stark contrast. Despite explaining the gravity of the situation and requesting a minimum level of flexibility or empathy, the hotel categorically refused to accommodate or even acknowledge the exceptional circumstances. Their response was rigid, impersonal, and devoid of any human consideration. As I am currently abroad, I was unable to manage the situation in person, which made the lack of support even more difficult. I had hoped for a gesture of goodwill—be it a partial refund, a credit, or even a simple acknowledgment of the situation. Instead, I was met with a cold, bureaucratic stance that felt entirely out of step with the hospitality industry’s values. This experience has left me deeply disappointed—not only because of the financial loss, but because of the missed opportunity for Novotel to show that they care about their guests as people, not just bookings. I sincerely hope the management reflects on this and considers how a touch of empathy can go a long way in building trust and loyalty.

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

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其他网络用户评价我们的酒店

  • 1,999 评论 9.8/10 位置
  • 1,558 评论 7.1/10 房间
  • 1,365 评论 8.6/10 服务
  • 17 评论 8/10 上网
  • 874 评论 7.6/10 早餐
  • 556 评论 7.4/10 清洁度
  • 254 评论 5.8/10 食物
  • 253 评论 5.5/10 设施

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