布鲁塞尔大广场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 2,098 评论

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120, rue du Marché Aux Herbes, 比利时, 1000 布鲁塞尔, 比利时

描述

酒店其他优惠

  • 紧邻大广场和中央火车站

  • 位于大广场和中央火车站旁

  • 我们的家庭房最多可容纳 4 人，让您享受"诺富特的儿童"精神。

  • 美味的自助早餐。

  • 随时享受客房和公共区域的免费高速无线网络。

我们的客房

酒店位置

布鲁塞尔大广场诺富特酒店

120, rue du Marché Aux Herbes, 比利时
1000 布鲁塞尔
比利时

GPS:50.846302, 4.354746

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  2,098 评论

TripAdvisor 评级  4.0/5  3,524 评论

卓越奖 2024

Health department please shut down this place

Tripadvisor 评级 2.0/5

Gisleine S 经 TripAdvisor 认证的评论

We’ve just spent 3 nights at the Novotel. The location of the hotel is fabulous with a very convenient nearby underground parking but that’s it. We have stayed in many Novotels in the past but we never came across such a dirty place. I wish the health department would come check this place. The breakfast buffet it’s a zoo, staff with loose hair, zero grooming and unfriendly. They basically dispose rest of food from guests on paper napkins that guests were using as place mats to clear tables, don’t even clean the tables asides sometimes whipping with a dirty rag. We even witnessed staff members putting their hands inside the milk container of the coffee machine several times without any hygiene. The floor of the restaurant is dirty and sticky from juice, food, etc. The benches were dirty, even the silverware that was supposed to be clean was dirty. Staff have clearly no training and don’t care. The reception staff was also not very nice, they are very happy drinking coffee and eating behind the reception. Zero grooming standards. Even during check out the reception desk was empty as the receptionist on duty was outside smoking and drinking coffee. It’s unreal. Rooms have a great size but are also quite dirty, the bathroom sink was full of slime and hair. What a disgrace for a Novotel. Where are the standards ????

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you enjoyed the convenient parking and the spaciousness of our rooms. Our hotel strives to provide a comfortable and accommodating environment for our guests. However, we deeply regret to hear that your experience with our cleanliness and service fell below the high standards we set for ourselves. We pride ourselves on maintaining impeccable levels of hygiene and service, and it is clear we missed the mark during your stay. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our usual high standards going forward. Additionally, we apologize for any discomfort you may have experienced due to the condition of your room. Please know that we have a dedicated housekeeping team committed to providing clean and well-maintained accommodations for our guests. Finally, we are pleased that our prime location contributed positively to your stay. The Novotel Brussels Off Grand Place is indeed just steps away from the historic Grand-Place and the vibrant city center, offering our guests the best of Brussels right at their doorstep. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

THEFT ALERT!

Tripadvisor 评级 1.0/5

Margaret D 经 TripAdvisor 认证的评论

My family and friends a group of doctors booked the hotel 3 months in advance based on the reputation. However while checking in at 3pm while my friend was handing over his passport for check in, someone walked into the lobby of the hotel and snatched his bag from the couch behind him and ran away. This happened right infront of the reception. On questioning the hotel manager very casually said that the hotel lobby is a public place and theft can happen in any hotel. The manager sent us then to the police station to file a complaint ourselves inspite of the many valuables and personal items lost. There was no responsibility taken by the manager. After reaching the police station later in the evening the police tell us that the hotel hasnt even sent the cctv footage to the police for them to investigate. Please choose a safer hotel for your stay. Security apparently is not guaranteed inspite of the huge hotel charges levied.

Dear Clifton, Thank you for taking the time to share your feedback. It was very concerning to read these comments. Our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times. In the meantime, we were in touch with the police and handed over the cctv footage and they should get back in touch with you for further information. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

Great hotel for historic Brussels

Tripadvisor 评级 4.0/5

11Claude 经 TripAdvisor 认证的评论

This hotel continues to be one of our favorites in Brussels. It's location so close to the Grand Place and within the historic district is perfect. Rooms are clean, although a bit small compared to North American standards, but with the big windows they are airy. If you are a couple ask for view of the plaza in front. They have a nice buffet breakfast which you can have included if requested. The hotel is starting to run-down a bit but not significantly. Stay within the historic district, unfortunately Brussels is not what it was years ago. Its not the safest city in Europe by a long shot.

Dear Claude, Thank you for taking the time to share your review. We are delighted that you enjoyed the cleanliness of our rooms, the view, and our buffet breakfast. Cleanliness is a cornerstone of our service, and we strive to provide a welcoming atmosphere for all our guests. Our breakfast is indeed a highlight, and we're glad it added to your overall experience. However, we regret to hear that certain aspects of your stay did not fully meet your expectations. While our room sizes are reflective of typical European city standards, we understand this may differ from what you are accustomed to. Furthermore, we are mindful of your observation regarding the hotel's condition and are committed to maintaining our facilities to the highest standard, with our most recent ground floor renovation being completed in late 2022. Regarding your concerns about safety, we recognize that every city has its challenges, and we encourage guests to take the same precautions they would when traveling anywhere. Finally, it is wonderful that you loved the prime location of our hotel, just a short walk from the Grand-Place, allowing guests like yourself to immerse in the historic district of Brussels. Our central location is indeed a favorite among our guests, and we are pleased it contributed positively to your experience with us. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

Nice to travel in Brussels

Tripadvisor 评级 5.0/5

noriko611hk 家庭住宿 - 经 TripAdvisor 认证的评论

Nice weather ❤️nice day. ❤️❤️ Nice, hotel. Nice staff ❤️❤️❤️ nice reception ❤️❤️❤️❤️ Nice to travel in Brussels ❤️❤️❤️❤️❤️ Nice staff checking in with the happy 😊and nice face petty nice lady 👍 Andrea 👍👍👍 we got the nice good view room nice bed and comfortable do you have a good sleep we are very enjoy to stay here we have a nice amenity can use 🫡 We have a lovely day and the bed is very comfortable I like this amenity to use with we will come back to stay here again in the futuwe like Novotel…….. 這個五天四夜有其中一晚住在這裡😊唯一給我們可以選擇有風景的房間，而且他請你幫我們安排感謝這位員工的安排我們有一個很好的風景的房間謝謝你我們會給你一個好評因為妳的服務非常好，你的笑臉讓我們充滿旅程的力量感謝你的付出

Dear Noriko, Thank you very much for your kind review. We are truly heartened by your kind words and the joyfulness of your review. We are overjoyed that your stay was delightful, enhanced by our attentive staff, especially Andrea, who made a lasting impression with her warm service. Our team takes pride in ensuring that the comfort of our guests is paramount, and it is rewarding to know that you found your room and its view to your liking. The comfort of our beds and the quality of amenities we provide aim to contribute to a restful and enjoyable experience. It is our pleasure to have been a part of your lovely days in Brussels, and we are eager to welcome you back in the future. It would be a pleasure to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Fantastic hotel in every way!

Tripadvisor 评级 5.0/5

gengen872021 家庭住宿 - 经 TripAdvisor 认证的评论

Absolutely fantastic hotel in a brilliant location - just a couple of minutes away from Centraal Station in one direction and Grand Place in the other. The room was clean and the bed was exceptionally comfortable, and having a mini fridge was really useful. Every staff member we spoke to was multi-lingual and very helpful. We would most certainly stay here again.

Dear Guest, Thank you for this great review. It is rewarding to hear that your stay with us was a remarkable one. We are delighted that you appreciated the prime location of our establishment, just a short stroll from the Grand-Place and Central Station. Our staff takes great pride in offering exceptional service, and it's wonderful that their multilingual abilities contributed positively to your experience. The comfort of our rooms, including the quality of the beds and the convenience of the mini-fridge, are aspects we strive to perfect for our guests. It is great to know these details enhanced your visit. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

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其他网络用户评价我们的酒店

  • 1,733 评论 9.7/10 位置
  • 1,494 评论 7.1/10 房间
  • 1,218 评论 7.8/10 服务
  • 13 评论 8.3/10 上网
  • 798 评论 7.8/10 早餐
  • 522 评论 7.2/10 清洁度
  • 334 评论 4.7/10 设施
  • 233 评论 5.7/10 食物

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