宜必思布鲁塞尔市中心酒店 3 星

客户意见评级 (ALL 评级) 4.1/5 2,000 评论

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宜必思布鲁塞尔市中心酒店 - Image 1
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宜必思布鲁塞尔市中心酒店 - Image 4
rue Joseph Plateau N°2, 1000 布鲁塞尔, 比利时

描述

酒店其他优惠

  • 位于布鲁塞尔市中心，步行 7 分钟即可到达大广场

  • 获得"绿钥匙"认证

  • 整个酒店都提供免费无线网络

  • 酒店附近有公共停车场

  • 24 小时前台服务

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酒店位置

宜必思布鲁塞尔市中心酒店

rue Joseph Plateau N°2
1000 布鲁塞尔
比利时

GPS:50.850204, 4.349662

电话
传真 +32 2 514 22 14

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

BAR

酒吧友好的气氛适合随时欢聚。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  2,000 评论

TripAdvisor 评级  3.7/5  3,601 评论

Superb three night break

Tripadvisor 评级 5.0/5

Gillian B 经 TripAdvisor 认证的评论

Booked a three night stay at The Hotel Ibis. Arrived by Eurostar at the Station and the hotel is just across the road from there. We were met by the friendly reception team, we made our way to our room which was more than adequate for our stay. We had a drink and a pizza sat in the bar as it was getting quite late, the menu is limited but we both had a pizza. The following morning breakfast offers everything you could possibly ask for from hot, cold, fruit, yogurts, bread, rolls, cereals and plenty of fruit juices, tea & coffee so we were set up for the day ahead. The room was warm enough and the bed together with the pillows were comfy. There was plenty of hot water for showers. The hotel is clean and welcoming. A pleasant walk to the City Center from the hotel took us approximately 25 minutes. Just round the back of the hotel is the local train service which is great if you want to go to The Atomium. You could not hear any of the trains from the hotel. There are a number of restaurants close by if you want to venture out later on at night. I would certainly recommend this as a good base for seeing Brussels.

Dear Gillian, Thank you very much for your kind review. We are thrilled to hear that your stay at ibis Brussels City Centre was such a pleasant one. We are delighted that you appreciated the welcoming atmosphere upon arrival, the comfort of your room, and the variety of options available at our breakfast buffet. It's great to know that our bedding contributed to a restful night's sleep and that the availability of hot water enhanced your stay. We're also pleased that our central location and proximity to local transportation and dining options met your needs, and we're thrilled that you would recommend us as a base for exploring Brussels. It would be a pleasure to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Possible the worst hotel stay ever!

Tripadvisor 评级 1.0/5

123hasbeen 经 TripAdvisor 认证的评论

Visited in April 2025, had a horrible experience, staff were unhelpful and tried to laugh and joke when we spoke to them about the issues, WiFi speed was laughable, if you could actually connect, Double room for 2 guest, only 3 super soft pillows at were beyond useless, asked at reception for additional or different pillows and was told ‘no we have none’ Advertised as offering air conditioning in the rooms, the unit was programmed by the hotel to be 20c with no option to change, we were there for very warm weekend and temperatures in the room were over 35c, asked reception if the block could be removed, I know other hotels have this option, to be told ‘no this is Brussels, deal with it’ Do not disturb on the bedroom door obviously mean nothing, on 3 occasions of our 4 night stay, someone has entered the room while we were not present, while we were unable to identify any missing items, we know someone had entered due to relocated items, closed windows and a cleverly placed card in the door frame! It was not a restful stay and had practically no sleep due the excessive heat in the room, the lack of quality pillows, Complained to reception and was laughed at, emailed hotel after first night to see if that prompted contact, no reply, asked to speak with a duty manager and was told no, we don’t have one!

Dear Guest, Thank you for taking the time to provide this feedback. We are truly disheartened to hear of the challenges you faced during your stay. It is our priority to ensure that our guests feel supported and assisted at all times, and we regret that we fell short in providing you with the helpful service you deserved. Regarding the Wi-Fi connectivity, we understand how important internet access is for our guests, and we apologize for any inconvenience the connection issues may have caused. We continuously strive to maintain high-quality internet services for all our guests and your experience is certainly not reflective of our standards. We do offer Wifi for ALL, a very fast connection exclusively for our members (a free membership programm of Accor hotels). Did you encounter issues connecting to this one too? We also apologize for the discomfort you experienced with the pillows and the room temperature. While we do not have a varied pillow menu, we understand that sleep quality is fundamental, and we regret that we could not accommodate your request for additional pillows. Additionally, we empathize with the frustration you felt regarding the air conditioning settings. We aim to provide a comfortable environment for all our guests, and we are sorry that the temperature in your room was not conducive to a restful stay. Your privacy is of the utmost importance to us, and we are concerned to learn that you felt it was compromised. We have a strict policy regarding the 'do not disturb' sign and we deeply regret that this was not adhered to. We take this matter very seriously and will ensure that our procedures are reinforced to prevent any such occurrences in the future. Lastly, we are sorry for any perceived dismissiveness when addressing your complaints. It is never our intention to undermine the concerns of our guests, and we are reviewing this feedback to improve our guest communication and service. Please send an e-mail to H1454-FO@accor.com, if we can be of any further assistance. We hope that you will consider giving us the opportunity to regain your trust and demonstrate the high standard of service that ibis Brussels City Centre is known for. We look forward to welcoming you very soon. Best regards, Marc UYTTERHOEVEN, General Manager

A very nice place to stay at!!

Tripadvisor 评级 4.0/5

Yannis P 经 TripAdvisor 认证的评论

A very nice place to stay at!!It´s close to the City Centre and this give you the oportunity to visit it easily!!Also,we´d like to thank the staff members because the did their best when we had a problem with our room!!They gave us another room the day after our arrival at the hotel!!

Dear Annis, Thank you for taking the time to share your review. We are delighted that you enjoyed the central location of our hotel, the convenience of being right in the heart of Brussels, and our proximity to the fish market and shopping area. It is great to hear that our staff was able to assist effectively with the room issue and that their efforts contributed positively to your stay. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Security issue

Tripadvisor 评级 3.0/5

Mosroams 经 TripAdvisor 认证的评论

The room was basic, as expected for a budget hotel for 3 nights (no kettle/safe/fridge) a very comfortable bed though. Unfortunately, at 6am somebody came into our room, laughed and left..clearly not housekeeping. When I mentioned this to the receptionist he didn’t react or apologise just said he’d let the manager know.This made the rest of our stay feel careless and unsafe. Haven’t heard anything since then. For the price, it is a great location and has the potential to be better, but the lack of customer care and safety makes it fall short.

Dear Guest, Thanks for your review about our hotel. We are delighted that you found the bed in your room very comfortable, our aim is to provide a restful sleep experience with the Ibis Sweet Bed and duvet. However, and as mentioned in our contact per e-mail, we are concerned to hear about the incident that occurred during your stay and the way it was handled when you reported it. Security and guest safety are paramount to us, and we apologize that you felt otherwise in this instance. Furthermore, it is regrettable that the level of customer care did not meet your expectations. We take these matters seriously and will address them internally to ensure they do not happen again. Nonetheless, it is great that you appreciated our central location, right in the heart of Brussels, close to the Grand Place, and the fish market and shopping area. We understand that a prime location is essential for an enjoyable stay. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

挺好

客户意见评级 5.0/5

匿名 商务住宿 - 所有已确认评论

不错

尊敬的宾客，您好！ 感谢您选择我们的酒店，非常荣幸能为您服务！ 我们很高兴阅读到您对我们酒店的正面反馈。 我们希望您在住宿期间有机会体验我们的房间独具特色的ibis Sweet Bed，它为您提供了舒适的睡眠体验。 我们将怀揣着您的这份信任，不断进步并时刻准备着给您带来更加完美的服务，期待您的再次光临！ Marc UYTTERHOEVEN, General Manager

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其他网络用户评价我们的酒店

  • 2,301 评论 9.7/10 位置
  • 2,586 评论 4.3/10 房间
  • 1,663 评论 8.5/10 服务
  • 42 评论 5.4/10 上网
  • 1,790 评论 2.7/10 舒适度
  • 845 评论 6.3/10 清洁度
  • 837 评论 7.7/10 早餐
  • 314 评论 4.5/10 设施

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