诺富特布鲁塞尔市中心酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 3,606 评论

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诺富特布鲁塞尔市中心酒店 - Image 1
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Rue de la Vierge Noire 32, 比利时, 1000 布鲁塞尔, 比利时

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酒店其他优惠

  • 市中心位置

  • 获得"绿钥匙"认证

  • 直达德布鲁凯尔地铁站

  • 免费高速无线网络

  • 时尚的美食吧、11 间自然采光充足的模块化会议室

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酒店位置

诺富特布鲁塞尔市中心酒店

Rue de la Vierge Noire 32, 比利时
1000 布鲁塞尔
比利时

GPS:50.850937, 4.350372

电话
传真 +32 2 505 50 00

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

GOURMETBAR

我们的菜单就像这座城市一样多样化，包括应季推荐菜肴、国际经典菜肴、当地特色菜肴和当地特色饮品。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  3,606 评论

TripAdvisor 评级  4.2/5  3,807 评论

卓越奖 2025

Hotel with Surprises

Tripadvisor 评级 3.0/5

Alexey M 经 TripAdvisor 认证的评论

Convenient location, friendly staff, standard cleaning. Breakfast offers a relatively good selection, but sometimes you have to wait quite a while for the replenishment of finished food options. I was satisfied with the breakfast selection, although I heard that some other guests were dissatisfied, comparing it to other hotels in this price range. I stayed at this hotel about 7 or 8 years ago, and little has changed since then, at least the room I was given looked quite tired, and there was noticeable mold in some places in the bathroom. Despite the interesting view, the windows were so dirty that the view didn't matter. Despite the late checkout agreed upon with reception at 2 hours later, just half an hour after 11 am, there was a loud knock on the door where the 'do not disturb' sign was hanging. The cleaning lady was very eager to know how long she would have to wait for the checkout. In a hotel where a night in a standard room costs around 150-200 euros, internal communication between staff could be better. Upon checking out, instead of my invoice, I was given a document with all the information of another guest, including their full name, address, contact information, and other identifying details. This document was in a sealed envelope, which I opened at home. I would like to believe that this is an isolated incident, as this is very sensitive information that should be handled properly, and such incidents can lead not only to reputational losses for the hotel but also significant harm and inconvenience for guests.

Great location and a decent hotel

Tripadvisor 评级 3.0/5

Kevin G C 经 TripAdvisor 认证的评论

A decent hotel in a great location. I imagine it is often used for business for short visits. I was a tourist on a long weekend. As a wheelchair user the room was good but there was a couple of suggestions I would like to make. The sink and mirror are much too high and the bar beside the toilet was dangerously loose. One thing I didnt understand was why the bar was not open for lunch on the Sunday. Would have liked to have eaten something before I left for the airport.

Dear Kevin, Thank you for taking the time to share your review. We are pleased that you found our location to be great, ideally situated in the heart of Brussels with easy access to local attractions and public transport. However, we regret to hear about the challenges you encountered during your stay. We understand the importance of accessibility and comfort for all our guests, and it is concerning to hear that the sink and mirror did not meet your needs and that the bar beside the toilet was not securely fastened. We also apologize for any inconvenience caused by the unavailability of our bar for lunch on the Sunday of your stay. Your comfort and satisfaction are our top priorities, and we value your suggestions as they help us enhance our services. We hope you were able to appreciate the full range of amenities available at Novotel Brussels City Centre, such as our heated indoor pool, fitness room, and the gourmet bar with its terrace, which is a delightful place to relax in the summertime. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

A 2-Star Room in a 4-Star Hotel! So disappointed!!

Tripadvisor 评级 2.0/5

Ronny V 经 TripAdvisor 认证的评论

Although it was just my partner & I staying at this Novotel, we opted for a deluxe family room to enjoy some quality time & luxury. But what a disappointment! The check-in process was laborious. The room, although big, was very basic, empty & run-down, and clearly has not had a facelift or refurbishment in decades. The old curtains were torn and full of holes, the carpet worn, decoration virtually non-existant. The room only has 2 basic chairs, but no comfy sitting facilities like a sofa or armchair. It's also very dark, even with all the lights turned on. The soap dispenser in the bathroom was empty upon arrival. The water in the sink never gets really hot. No bathtub. Shower head is fixed too high up and hard to maneuver. Cheap toilet paper and no toilet brush. There was no minibar (which was promised) and only a tiny fridge. The old, built-in television has the USB port connection switched off, so watching anything from a usb key was out of the question. The double bed is not king size, and only has a tiny nightstand on one side of the bed. The highly advertised swimming pool is a joke: it can barely fit 4 people without a person bumping into another. We expected a warm, cozy, modern room but it felt more like a room you would get in an old, two-star hotel. Maybe there are more modern, better equipped rooms in this Novotel, but the room we were given was a real letdown. And at an average rate of 300 euros a night (€1800 for 6 nights), totally overpriced! The invoice we received at check-out was incomplete and only listed the last night! We stayed in many other Accor hotels in Brussels & Antwerp over the years that offered more quality & comfort for much lower prices.

Dear Ronny, Thank you for taking the time to share your review. We are truly disheartened to read about the issues you encountered during your stay. The condition of the room you describe does not reflect the high standards we strive for. Our rooms, including the deluxe family rooms, typically offer comfort and modern amenities, and we regret that this was not your experience. Regarding the bathroom amenities, we usually ensure that all items are replenished and in perfect working order. We apologize for the oversight with the soap dispenser and the water temperature. Furthermore, we understand your disappointment with the minibar and television facilities. Our executive rooms come equipped with a filled minibar, and we're sorry this was not the case for you. The bed size in our rooms is indeed queen size as mentioned on our website, and we apologize for any confusion regarding this. Our swimming pool is a jet-stream pool designed for relaxation and might seem compact when expecting a larger facility. We apologize if this was not clearly communicated or if it did not meet your expectations. Lastly, the issues with the check-out process and the invoice you received are concerning, and we are reviewing this internally to ensure accuracy and efficiency for our guests. We sincerely apologize for the shortcomings you faced and for not providing the value you rightfully expected for the rate paid. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Excellent location and a great stay in Brussels!!

Tripadvisor 评级 5.0/5

Tourist14705610635 Friends getaway - 经 TripAdvisor 认证的评论

My friend and I stayed at the Novotel Brussels City Centre last month and it was perfect. We initially booked two standard double rooms, but we were pleasantly surprised when we received a complimentary upgrade upon arrival. The executive suites were spacious, clean and contained everything you needed from Ritual cosmetics to a well stocked mini bar. The hotel is in the most perfect location close to restaurants, bars and sights. It is also a stone’s throw away from Brussels Central train station - ideal for day trips to Ghent, Bruges and Antwerp. One evening we ate in the hotel bar area and the food was decent. The waiter was really friendly and made our evening even more enjoyable! The gym is pretty well equipped with machinery and free weights. The swimming pool is on the small side but great for kids to splash around in. I’d highly recommend staying in this lovely hotel.

Dear Guest, Thanks for your review about our hotel. We are thrilled to hear that your stay with us was so enjoyable. We are delighted that you appreciated the unexpected upgrade to our executive suites, along with the luxurious Ritual cosmetics and the well-stocked minibar. It is great to know that our fitness facilities met your needs, and that the swimming pool was a hit with the younger guests. Moreover, we are pleased that our Gourmet Bar's offerings and the service provided by our staff enhanced your dining experience. Finally, your recognition of our prime location, close to Brussels Central train station and numerous attractions, is much appreciated. We are proud to offer convenience for those looking to explore the city and beyond. We are hoping to welcome you back in the future. All the best. Marc UYTTERHOEVEN, General Manager

Always a nice stay

Tripadvisor 评级 5.0/5

maithecampbell 家庭住宿 - 经 TripAdvisor 认证的评论

Best location. Always a parfect stay. Clean, central, with parking just in front. Walking distance from many city attractions suck as the Rooftop and Banksy Museum. The room service very fast and rooms cleaners did a great job during our stay. The Only downside is the indoor swimming was not warm at all.

Dear Campbell, Thank you for taking the time to share your review. We're thrilled to hear that your stay with us was enjoyable overall. We are delighted that you appreciated the cleanliness, rapid room service, and the diligent efforts of our cleaning staff to ensure a comfortable stay for you. Our central location certainly makes it convenient for guests to explore the city and visit attractions such as the Rooftop and Banksy Museum. However, we regret to hear about your experience with the swimming pool's temperature not being warm enough. We understand how this can impact your relaxation time, and we apologize for any discomfort this may have caused. Nonetheless, we're pleased that you found the hotel's location to be ideal, allowing for easy access to many city attractions and conveniences, including nearby parking options, even though the hotel does not provide private parking facilities. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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其他网络用户评价我们的酒店

  • 2,120 评论 9.6/10 位置
  • 2,189 评论 7.5/10 房间
  • 1,962 评论 8.6/10 服务
  • 27 评论 7.3/10 上网
  • 1,076 评论 8.2/10 早餐
  • 843 评论 7.7/10 清洁度
  • 383 评论 6.5/10 游泳池
  • 334 评论 7/10 食物

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