نوفوتيل Novotel براسيلز جراند بلاس 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 2,098 أراء

نضمن لكأفضل سعر
نوفوتيل Novotel براسيلز جراند بلاس - Image 1
نوفوتيل Novotel براسيلز جراند بلاس - Image 2
نوفوتيل Novotel براسيلز جراند بلاس - Image 3
نوفوتيل Novotel براسيلز جراند بلاس - Image 4
120, rue du Marché Aux Herbes, 1000 بروكسل, بلجيكا

الوصف

خدمات الفندق الإضافية

  • قريب جدًا من الساحة الكبرى والمحطة المركزية

  • بجوار Grand-Place ومحطة القطار المركزية

  • يمكن أن تتسع غرفنا العائلية لغاية 4 أشخاص للاستمتاع بأجواء الأطفال في نوفوتيل Novotel!

  • بوفيه إفطار شهي.

  • استمتع بخدمة WiFi مجانية عالية السرعة في الغرف والمساحات العامّة في أي وقت.

الإقامات المتوفرة لدينا

موقع الفندق

نوفوتيل Novotel براسيلز جراند بلاس

120, rue du Marché Aux Herbes
1000 بروكسل
بلجيكا

نظام تحديد المواقع العالمي (GPS):50.846302, 4.354746

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  2,098 أراء

تقييم TripAdvisor  4.0/5  3,524 أراء

2024 شهادة تميّز

فندق متهالك

ملاحظة أراء العملاء 0.5/5

مجهول الأزواج - تقييمات مؤكدة لفندق ALL

لم يتم اعطائي غرفه مثل الذي تم حجزها حيث اني حجزت غرفة مميزه ومن التطبيق أيضا الصور غير الطبيعه جدا الغرفه اثاثها قديم والمنبه قماشها متسخ ومتهالك الممرات والمصاعد متهالكه وكانني في فندق نزل بدون اي نجمه الحسنه الوحيده موقع الفندق فقط

Health department please shut down this place

ملاحظة Tripadvisor 2.0/5

Gisleine S تقييم TripAdvisor المعتمد

We’ve just spent 3 nights at the Novotel. The location of the hotel is fabulous with a very convenient nearby underground parking but that’s it. We have stayed in many Novotels in the past but we never came across such a dirty place. I wish the health department would come check this place. The breakfast buffet it’s a zoo, staff with loose hair, zero grooming and unfriendly. They basically dispose rest of food from guests on paper napkins that guests were using as place mats to clear tables, don’t even clean the tables asides sometimes whipping with a dirty rag. We even witnessed staff members putting their hands inside the milk container of the coffee machine several times without any hygiene. The floor of the restaurant is dirty and sticky from juice, food, etc. The benches were dirty, even the silverware that was supposed to be clean was dirty. Staff have clearly no training and don’t care. The reception staff was also not very nice, they are very happy drinking coffee and eating behind the reception. Zero grooming standards. Even during check out the reception desk was empty as the receptionist on duty was outside smoking and drinking coffee. It’s unreal. Rooms have a great size but are also quite dirty, the bathroom sink was full of slime and hair. What a disgrace for a Novotel. Where are the standards ????

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you enjoyed the convenient parking and the spaciousness of our rooms. Our hotel strives to provide a comfortable and accommodating environment for our guests. However, we deeply regret to hear that your experience with our cleanliness and service fell below the high standards we set for ourselves. We pride ourselves on maintaining impeccable levels of hygiene and service, and it is clear we missed the mark during your stay. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our usual high standards going forward. Additionally, we apologize for any discomfort you may have experienced due to the condition of your room. Please know that we have a dedicated housekeeping team committed to providing clean and well-maintained accommodations for our guests. Finally, we are pleased that our prime location contributed positively to your stay. The Novotel Brussels Off Grand Place is indeed just steps away from the historic Grand-Place and the vibrant city center, offering our guests the best of Brussels right at their doorstep. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

THEFT ALERT!

ملاحظة Tripadvisor 1.0/5

Margaret D تقييم TripAdvisor المعتمد

My family and friends a group of doctors booked the hotel 3 months in advance based on the reputation. However while checking in at 3pm while my friend was handing over his passport for check in, someone walked into the lobby of the hotel and snatched his bag from the couch behind him and ran away. This happened right infront of the reception. On questioning the hotel manager very casually said that the hotel lobby is a public place and theft can happen in any hotel. The manager sent us then to the police station to file a complaint ourselves inspite of the many valuables and personal items lost. There was no responsibility taken by the manager. After reaching the police station later in the evening the police tell us that the hotel hasnt even sent the cctv footage to the police for them to investigate. Please choose a safer hotel for your stay. Security apparently is not guaranteed inspite of the huge hotel charges levied.

Dear Clifton, Thank you for taking the time to share your feedback. It was very concerning to read these comments. Our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times. In the meantime, we were in touch with the police and handed over the cctv footage and they should get back in touch with you for further information. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

موقع رائع وإقامة أحلى

ملاحظة أراء العملاء 4.5/5

Yousef العائلات - تقييمات مؤكدة لفندق ALL

الفندق جميل جدا وموقعه وسط المدينة عند محطة السنتر للقطار وأمامه ساحة جيدة وقريب منه جميع متطلبات رحلتنا

عزيزي السيد/ Yousef: إنه لأمر رائع أن تجربتك في Novotel Brussels Off Grand Place كانت ممتعة. يسعدنا أنك استمتعت بموقع الفندق المتميز في قلب المدينة وبالقرب من محطة القطار المركزية، وأنك وجدت كل ما تحتاجه لرحلتك على مقربة من الفندق. نحن نفخر بموقعنا الاستراتيجي الذي يتيح لضيوفنا الوصول إلى ساحة Grand-Place التاريخية خلال دقائق معدودة والاستمتاع بمعالم المدينة الساحرة. نتمنى أن نراك مرة أخرى عما قريب.. مع خالص تحياتنا Jurgen Van der Haegen, General Manager

Great hotel for historic Brussels

ملاحظة Tripadvisor 4.0/5

11Claude تقييم TripAdvisor المعتمد

This hotel continues to be one of our favorites in Brussels. It's location so close to the Grand Place and within the historic district is perfect. Rooms are clean, although a bit small compared to North American standards, but with the big windows they are airy. If you are a couple ask for view of the plaza in front. They have a nice buffet breakfast which you can have included if requested. The hotel is starting to run-down a bit but not significantly. Stay within the historic district, unfortunately Brussels is not what it was years ago. Its not the safest city in Europe by a long shot.

Dear Claude, Thank you for taking the time to share your review. We are delighted that you enjoyed the cleanliness of our rooms, the view, and our buffet breakfast. Cleanliness is a cornerstone of our service, and we strive to provide a welcoming atmosphere for all our guests. Our breakfast is indeed a highlight, and we're glad it added to your overall experience. However, we regret to hear that certain aspects of your stay did not fully meet your expectations. While our room sizes are reflective of typical European city standards, we understand this may differ from what you are accustomed to. Furthermore, we are mindful of your observation regarding the hotel's condition and are committed to maintaining our facilities to the highest standard, with our most recent ground floor renovation being completed in late 2022. Regarding your concerns about safety, we recognize that every city has its challenges, and we encourage guests to take the same precautions they would when traveling anywhere. Finally, it is wonderful that you loved the prime location of our hotel, just a short walk from the Grand-Place, allowing guests like yourself to immerse in the historic district of Brussels. Our central location is indeed a favorite among our guests, and we are pleased it contributed positively to your experience with us. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

بالاشتراك مع TripAdvisor

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