Novotel Toronto Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,103 reviews

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Description

Hotel extras

  • Free WiFi, ergonomic work space, IP TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market, Union Station, Hockey Hall of Fame

  • Walking distance to Scotiabank Arena, Rogers Centre, CN Tower, Ripleys Aquar, Distillery Distr

Our accommodation(s)

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2 Toronto
Canada

GPS:43.646757, -79.374359

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,103 reviews

TripAdvisor Rating  4.5/5  578 reviews

Certificate of excellence 2024

Expensive, but good stay

Customer review rating 3.5/5

Phyllis Friends - Confirmed reviews ALL

Too expensive, but comfortable, clean, good helpful staff. Hard to find English when reviewing our reservation on website

Dear Phyllis S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alper Ozdal Front Desk Supervisor

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The bathroom in my room had a very foul smell, especially when the door was closed for a period of time. The adjoining door had no sound proofing and I could hear the neighbours full conversations and TV throughout my stay. In the morning when I went to make coffee there was only decaf available in the room. There were no amenities such as bottled water or shower caps in the room for which I had to leave the hotel to purchase a few blocks away.

Dear Katherine Mary G., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alper Ozdal Front Desk Supervisor

Lovely Hotel and staff

Customer review rating 4.5/5

Debbie Families - Confirmed reviews ALL

Welcoming staff on arrival and helpful when asked to ring tour company to confirm a tour the following day

Dear Deborah G., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alper Ozdal Front Desk Supervisor

Great stay!

TripAdvisor rating 5.0/5

geegriff Families - TripAdvisor review

Stayed for three nights in a double bed twin room. Lots of space, very comfy beds, large bathroom. We were on the 5th floor facing the main road but rarely heard any noise. Gym was large for a hotel gym, it was bright and had a nice view out a couple of windows when on the treadmill (most hotel gyms don’t have windows I’ve found and are in the basement). Staff on check in very friendly and helpful. We had breakfast one morning and again the staff were so friendly and quick service. The breakfast buffet was good with lots of choice.

Dear geegriff, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto Centre,

Close to Union Station and Rogers Field.

Customer review rating 4.5/5

Kirk Couples - Confirmed reviews ALL

Clean and quiet.

Dear Patricia S., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alper OZDAL Front Desk Supervisor

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Other web-users rate our hotel

  • 1,207 reviews 9.5/10 Location
  • 1,224 reviews 8.3/10 Room
  • 1,116 reviews 8.9/10 Service
  • 50 reviews 5.5/10 WiFi
  • 639 reviews 8.9/10 Cleanliness
  • 609 reviews 7.9/10 Comfort
  • 274 reviews 8.8/10 Vibe
  • 267 reviews 7.5/10 Breakfast

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