Novotel Toronto Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,128 reviews

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Description

Hotel extras

  • Free WiFi, ergonomic work space, IP TV

  • Fitness center, indoor pool, hot tub, sauna

  • Range of flexible space suited for any successful meeting

  • 5 minutes to Meridian Hall, St Lawrence Market, Union Station, Hockey Hall of Fame

  • Walking distance to Scotiabank Arena, Rogers Centre, CN Tower, Ripleys Aquar, Distillery Distr

Our accommodation(s)

Hotel location

Novotel Toronto Centre

45 The Esplanade
M5E 1W2 Toronto
Canada

GPS:43.646757, -79.374359

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAFE NICOLE

Novotel Toronto Centre presents Cafe Nicole & Lounge Bar serving Breakfast, Lunch & Dinner. Relax and enjoy our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,128 reviews

TripAdvisor Rating  4.5/5  579 reviews

Certificate of excellence 2024

Fantastic Downtown Hotel

TripAdvisor rating 5.0/5

ohiolovestotravel17 Families - TripAdvisor review

Quite possibly one of the nicest properties at the best value in Toronto. Driving in downtown Toronto is terrible. The location of this hotel is great for walking. We were in town for a Blue Jays game, and the stadium was maybe a 10-minute walk. It's even closer to Union Station for easy alternate transportation. The lobby is beautiful, the front desk staff was friendly and informative, the rooms are large for what you'd expect of a large city downtown hotel, and the beds were very comfortable. Each floor had an ice machine, and next to the ice machine was a water bottle refill machine. We really like that. We also liked that the room had a separate recycling bin from the trash, I don't think I've ever seen that in any other hotel. The pool area was nice, had a couple cool hanging egg chairs that looked out over the rooftop and some of the city, and a hot tub. The pool itself was a bit odd as it was a bit smaller than you'd expect and it was 5 feet deep in all areas. That didn't stop our young one from swimming, she just had to go to the edge to hang on more frequently. For being downtown, the rooms stay fairly quiet from outside noise. But, the doors are super heavy and are hard not to slam so you do hear slamming doors from the hallway quite a bit. I liked that you could pull off the street to check in and unload the car and the parking garage was onsite, under the hotel. Parking fees were also quite reasonable. When looking for a place to stay in Toronto, this hotel had much better rates than others so I was a bit skeptical, but now I am thinking the other hotels are just way overpriced. We had a wonderful stay.

Dear Ohiolovestotravel17, We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto Centre,

Great, like old times, but $$$

TripAdvisor rating 5.0/5

Mark Christian B TripAdvisor review

After being nearly destroyed by the homeless who were given a great place to stay during Covid, the hotel has been rebuilt and refurbed admirably. We’ve been going there for thirty years and it was great to stay there once again and see some old friends who are still staff. Like old times. But with this caveat - very expensive now. Once $<200/night now well over $450. Probably last time for us.

Dear Freedom591203 , We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto Centre,

Great location!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

I had a great experience at this hotel. The staff was helpful and friendly. The hotel location was perfect. The room was clean and modern.

Dear Nancy D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Toronto Center

good location, clean room but mattress is a disaster

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

I ave never been to your hotel until Sunday night for one evening. I chose it only for the location near the train station in Toronto. I checked in and the room seems very clean, modern but when I sat on the edge of the bed it was squeaking and was very strange to say the least. I moved around it and no matter where you sat, it was always present and awful. I went to bed around 9:30PM and also told the front desk and a young lady came up to see it. It was like sitting on very hard plastic and it krinkled allot on both sides of the bed. I said I have never had this in my 40-50 yrs of travelling in hotel and she seemed to indicate it would be the same in every room. I did not sleep well and this was really bad for me. I had a very momental day the next day to go to my niece's convocation at U of Toronto. I did not sleep well and the noise of this very heavy plastic and deterioration of the mattress was the worst in my life. When I checked out, I told them again and the desk gave me a $25.00 credit. That was it. It SHOULD have been at least $75.00 You are all quite aware of this and don't do anything to fix the PROBLEM. Get rid of those stupid mattresses. I will not return. I will go to the Hilton or Marriott of which I am a member for decades. To pay almost $400.00 with a CAA membership is disgusting. For this uncomfortable and annoying problem in your room. This is the NOT the first time the front desk has heard of THIS Problem. You are negligent and have not made a proper decision with the type of mattress you ordered for these rooms- Mr. Frank Campo- Gen. Mgr. I was in Room 838 on Sunday Night- June 16th. And do hope to receive another credit on my credit card. Thank you. I was at 45 the Esplanade- Novotel. Toronto.

Dear Suzann K., Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alper Ozdal Front Desk Supervisor

Convenient Location

Customer review rating 5.0/5

Kelvin P. Families - Confirmed reviews ALL

Comfort, Convenient, overall a very good experience

Dear Chin Kwan P., We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alper Ozdal Front Desk Supervisor

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Other web-users rate our hotel

  • 1,234 reviews 9.5/10 Location
  • 1,247 reviews 8.3/10 Room
  • 1,147 reviews 8.9/10 Service
  • 50 reviews 4.5/10 WiFi
  • 652 reviews 8.8/10 Cleanliness
  • 620 reviews 7.9/10 Comfort
  • 279 reviews 8.9/10 Vibe
  • 269 reviews 7.6/10 Breakfast

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