Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.8/5 1,035 reviews

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Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Nespresso coffee in all rooms

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,035 reviews

TripAdvisor Rating  3.5/5  1,239 reviews

room quality and service

Customer review rating 1.0/5

Farzad M. Solo - Confirmed reviews ALL

bed was not stable so it looks it was not proper king bed and they just attached two bed and not comfortable to sleep specially on the edge. flash of the toilet was not working well. nothing in the bathroom like shaving kit, soap, and etc the card for the door was not working and i had to go 3 time to change and finally wait next to door for 15-20 min that somebody come to open the door for me !!!! also I canceled the booking for one night but the point which was deducted did not refunded after even 3-4 times sending email and still waiting for that i general did not have a good experiences at all

Dear Farzad M. Family, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Jermaine Front Office Manager

Above and beyond what I've been made to expect as service

Customer review rating 5.0/5

So Families - Confirmed reviews ALL

My experience at this hotel was unreal... surreal... for a couple of reasons. I've stayed at properties far more expensive, and with far bigger names than this one... and while I've received ok service at some of those, this particular Novotel just put them to shame. The staff were courteous, they did their job efficiently and provided a clean, comfortable stay mixed in with just genuinely friendly staff. The room was impeccable... the bathroom was spotless (trust me... I WILL spot anything in the room, and I am a hard grader... to hear this from me is unusual). From the morning when Adam greeted us and took care of me and my family (as well as taking care of our visiting family with the same politeness and friendliness), to Ghanet at night, where she set me in in a quiet corner of the restaurant so I can attend a 2 hour meeting oversees in peace (while she served me quietly, making sure I was fed and not thirsty through the two hour ordeal). Again, I've stayed at various properties including the best of Mariott's portfolio, and international hotels costing probably 6x what we paid at Novotel... but this place just punches outside of its weight class. Everything we asked for they got/they accommodated/they helped with. My other surprise was that I selected this hotel primarily due to location given family we wanted to visit, with limited expectations given some of the reviews I found online. On the conclusion of this stay, I can say this reviews may have been outdated. The only noticeable thing was the construction on Level 3, but there was no sign of it unless you visited level 3 for the vending machines. We need to visit Toronto regularly due to family in the area. Staying at this property is a no-brainer.

Dear Shahram O., We very much appreciate the great review regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially Adam and Ghenet) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donique Daley Novotel North York

Excellent Stay

Customer review rating 5.0/5

Duncan Couples - Confirmed reviews ALL

Thirty minutes on the metro from Union, the hotel is ideally located for those wanting a location convenient for public transit. It is also served by TTC buses and GO buses on Yonge Street. Friendly staff and good food.

Dear Duncan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donique Daley Novotel Toronto North York

Good stay

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

A satisfactory stay, but nothing special. On the bright side, the cleaner on our floor was quite friendly and attentive. However, I'm afraid the free drink as a loyalty reward is a waste of time. The reward should be a free meal in the Trio restaurant. We've never eaten there as it always seems to be empty, giving the impression that it's unpopular for a reason.

Dear Scott B., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. And we do value you as one of our Loyal Members. The way we are able to grow and improve our service is through hearing what our guests are saying. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jermaine Front Office Manager

Good nights rest ... DIDN'T HAPPEN!!

Customer review rating 1.5/5

Brandon W. Solo - Confirmed reviews ALL

Guy In room next to me was Yelling on phone at 1:00 AM!! (Entire hallway could hear) Informed front desk, who came up, spoke with guy, and kept saying "No worries, no worries ..." to him. Then had to come back 10 min later for sane thing!! I should be compensated or given another night's stay, another time ... so far, management has not contacted me or offered to cure ... But did give excuses "It's not the hotel's fault" ... Do you think that should matter?? Take care of your guests!!!

Dear Brandon W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto North York. I'm truly sorry that you felt the need to leave this review despite the resolution we arrived at together, but we do sincerely thank you for your patronage and we look forward to welcoming you back. Regards, Jermaine Front Office Manager

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Other web-users rate our hotel

  • 870 reviews 8.8/10 Location
  • 1,224 reviews 5.6/10 Room
  • 924 reviews 7.6/10 Service
  • 31 reviews 4.8/10 WiFi
  • 529 reviews 5.4/10 Cleanliness
  • 185 reviews 6.4/10 Breakfast
  • 158 reviews 7.7/10 Food
  • 133 reviews 1.9/10 Pool

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