Novotel Toronto North York

Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 4.1/5 305 reviews

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Description

Hotel extras

  • Web corner and free WIFI in the entire hotel.

  • Hot breakfast buffet, relaxed modern dining

  • Modern fitness center, sauna, heated pool

  • Choice of versatile event meeting spaces for your next event

  • 2 minutes to subway, 25-minute ride downtown

ALLSAFE approved hotel

Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

  • TORONTO TRANSIT COMMISSION:  YONGE NORTH YORK CENTR

  • NORTH YORK CENTRE:  YONGE NORTH YORK CENTR

  • By plane

    TORONTO ISLAND AIRPORT At 27km / 17 miles

  • By plane

    TORONTO PEARSON At 22km / 14 miles

  • By car

    EXIT NO.369 (HWY 401) At 2km / 1 miles

  • By train

    NORTH YORK CITY CENTRE At 0km / 0 miles

  • By train

    UNION STATION At 16km / 9 miles

GPS:43.769185, -79.413065

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  305 reviews

TripAdvisor Rating  3.5/5  1,144 reviews

Good service

Customer review rating 4.5/5

Ruth L. Families - Confirmed reviews ALL

Easy check in friendly staff quick check out comfortable rooms

Stay at Novotel Vaughan and North York results in negative impression of Accor.

Customer review rating 1.5/5

Curtis E. Solo - Confirmed reviews ALL

I do want to give you feedback on Novotel In North York and Vaughan because the level of frustration that experienced is far below Accor’s level of service. I have stayed at many of your properties and I didn’t care for some of the staff interactions (poor attitude), facilities maintenance, billing overages and cleanliness. I arrived in Toronto and made a telephone reservation with my credit card direct to Novotel. Because Toronto was quite busy with summer events, I was only able to get a reservation North of the city in Vaughan. Downtown was busy and prices at Royal York skyrocketed. When I arrived at the hotel, the rooms were flooded and guests had to be moved to other hotels. Novotel Vaughan has a lobby full of people in the early hours of the morning because of septic issues on the hotel floors from above the main floor lobby. I arrived at Novotel Vaughan and was turned away despite having a reservation. It’s not possible to have guests in rooms with septic bacteria and viruses which can cause illness. Novotel was flooded and people were in the lobby early in the morning waiting for assistance and relocation. I was transported about 25km, early in the morning, to Novotel hotel in North York and this hotel had major problems including plumbing issues and filth. When I arrived at Novotel in North York in the early hours of the morning, I had filth, used cigarettes and a plumbing failure inside my Novotel hotel room shower, TWICE!! Even after hotel maintenance repaired the plumbing backflow, it happened a second time in Your North York hotel— this even after the septic issue in Vaughan. I was given a quote for a stay and then overcharged and then the fee was reduced to my original quoted estimate provided by Novotel, in writing. I didn’t choose to arrive at the Novotel North York hotel at 1:30am — this was due to a septic and health concern at your Vaughn location and I should never have been charged a penalty for early check-in. Why was I penalized for early-check in due to a septic backflow? How does your solution compensate for out-of-pocket travel expense due to Novotel hotel flood in Vaughan, travel 25km to another Novotel hotel in North York, and a filthy room with used cigarettes and garbage left in the Novotel bathroom vanity? I had to travel 25km out of my own expense to be relocated from Novotel Vaughan to Novotel North York after 1:30am because the hotel flooded and there was no place for me to stay— despite having a confirmed reservation. When I left Novotel Vaughan and came to Novotel North York, I experienced hotel room bathroom filth and more plumbing troubles— as well as an overcharge on my final hotel bill— because I arrived at the hotel early due to a hotel flood in Vaughan. Why do your hotels seem to have plumbing problems? Septic bacteria can even cause viral infection and failure to meet health codes can put hotel guests at risk. This is not how I would define Accor’s Live Limitless. Septic maintenance is the most basic level of civil responsibility and is not what I consider a luxury. Why am I being charged full rate? I should be offered a discount. I paid to travel from downtown to Novotel out in Vaughan. When I arrived at the hotel with my hotel reservation in-hand there was drama in the lobby with people waiting around and the front desk clearly stressed. A flood happened at the hotel and the front desk was trying to re-route people. I was told that my room is no longer available because of the flood and that staff at the front desk would try to find me an alternate hotel and transportation. It was after 1am and I was waiting while staff tried to find me a hotel. Front desk staff were short with me when I asked questions and while I waited in the lobby for almost 30 minutes I grabbed a bottle of water from the fridge in the lobby. One of the front desk staff barked at me about paying for my water. I was happy to pay but with more than $1500 in hotel reservations and it being after 1:30am I thought the interaction was extremely rude and treated me like being a thief. I understand that staff were stressed but the entire experience was bad. Novotel Vaughan sends me back into Toronto with a room at Novotel Toronto North York. I arrived after 2:30am at a new hotel almost 25km south extremely tired. I am checked-into the North York hotel quickly and efficiently and the Novotel North York hotel front desk gives me a printout with my reservation details and fees— everything looks great and I hang onto the paper I that I was given with my billing details. Please see an image of the printout I was given and the fees— because on the morning of checkout when I’m rushed to leave, I will be given an adjusted and higher bill with management refusing to honour my original and lower estimate. It would take more than 10 hours to resolve with numerous emails, three phone calls and three visits to the hotel front desk. The higher chargers would be reversed in the coming days through Visa. By the time I unpack my bags and get into bed it’s 3:00am and I’m exhausted. The following day is a write-off because I’m tired and I replan my business schedule and extend my trip a few days. The next morning as I’m in the shower, it stops draining and fills with water. A repair person is dispatched and the shower is repaired. The following morning, I dropped something in the bathroom and noticed a cubby hole with metal door that was ajar — it would not close and it’s underneath the bathroom vanity. Inside this cubby hole in notice dirty tissue, used cigarette packages, filth and other debris. I took a picture of what was under my bathroom sink. Hotel maintenance comes to clean this mess up. The morning that I am to check-out of the hotel I awake to find a revised billing detail with a higher fee, slipped under my hotel room door. This would take long discussion with hotel management and the front desk despite me having the paperwork with the lower fee. After I initiated a discussion with the front desk, I returned to my room to shower and prepare for a departure flight and my shower stopped draining again. I have to pack, get to Toronto airport from North York and deal with a billing dispute. The argument for a higher bill, as explained by Novotel North York management, Mikhail Korolko, was that I checked-into the hotel early and it was decided later to charge a early-check-in fee for the morning that I arrived at 2:30am because of a flood at Novotel Vaughan. I disagreed and it took almost a day to resolve. Attached are images of the drainage problem, two versions of billing and the vanity filth in my bathroom. Curtis E. 41… cu…

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

There was a bunch of hair on the toilet seat when we arrived so cleanliness needs some more attention. The wifi is extremely slow.

Well located

Customer review rating 3.5/5

Id Business - Confirmed reviews ALL

Hotel well located near to many restaurants and the subway line. Breakfast is included and the hours are accommodating to most. The air conditioning in the rooms was not functioning well during my stay (it was during a sudden heat wave so perhaps the system was overloaded?) I’ve stayed here multiple times for business and the staff are always welcoming and friendly. The rooms serve their purpose and the hotel is close to my meeting locations.

Good stay

Customer review rating 5.0/5

Yoana Couples - Confirmed reviews ALL

Very convenient location, just a minute away from the subway station; Extremely friendly and helpful staff, especially Mikhail who did the check in for us.

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