Novotel Toronto North York 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,133 reviews

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3 Park Home Avenue, North York, M2N 6L3 TORONTO, Canada

Description

Hotel extras

  • Secure paid underground parking garage with a 6.1ft/1.8m height clearance. EV charging station

  • Book meeting spaces for any occasion. Email dos@novotelnorthyork.com

  • Direct indoor access to Toronto's subway-North York Centre stop

  • Executive rooms only designated as pet friendly rooms. Must be notified in advanced/Fees Apply

  • 15 km to downtown Toronto, and 20 km to YYZ Pearson International Airport

Our accommodation(s)

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Hotel location

Novotel Toronto North York

3 Park Home Avenue, North York
M2N 6L3 TORONTO
Canada

GPS:43.769185, -79.413065

Telephone
Fax +1 416-733-3403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,133 reviews

TripAdvisor Rating  3.7/5  1,272 reviews

Customer review rating 1.5/5

Anne H. Families - Confirmed reviews ALL

This is our second stay. The first time we stayed in late August, we experienced very rude service and the front desk and the AC was not working in the room (we had to change rooms). This time, we decided to give your hotel another try. The front desk was very courteous and helpful … great change from our first stay. But the heat in our room did not work well. We kept raising the temperature (all the way to 26C) but the room never got warm, but it was too late at night for us to want to change rooms. As well, there was only one extra thin blanket in the closet so we froze at night. Not sure if we’ll stay again.

Dear Guest, Thank you for taking the time to share your feedback and for giving us another opportunity during your second stay. We’re very pleased to hear that you noticed a positive change in the service at the front desk and that our team was courteous and helpful this time. That said, we’re truly sorry that your experience was again impacted by issues with the room temperature and comfort. Not having properly functioning heat and adequate bedding is certainly not the experience we want for our guests, especially overnight. Your comments regarding the HVAC system and the lack of sufficient blankets have been shared with our maintenance and housekeeping teams so these issues can be addressed promptly. We regret that this disrupted your stay and understand your frustration, particularly given your previous experience with us. We appreciate your honest feedback, as it helps us improve. If you decide to stay with us again, we would welcome the opportunity to restore your confidence—please don’t hesitate to contact our front desk immediately should anything not meet your expectations, as we are always happy to assist in the moment. Thank you again for your review. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 5.0/5

Helen S. Solo - Confirmed reviews ALL

What began as a horrible experience with the evacuation from the fire was mitigated by the services offered by the hotel and staff and I would recommend this to anyone

Dear Helen, Thank you very much for taking the time to share your experience with us. We are truly sorry that your stay began under such difficult circumstances, but we are delighted to hear that Eric and our team were able to support you and help turn the situation into a more positive experience. Your kind words about our staff’s friendliness, availability, and service mean a great deal to us. We truly appreciate your recommendation and hope to have the pleasure of welcoming you again under much better circumstances. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 3.5/5

Ilan Y. Families - Confirmed reviews ALL

My hot water ran out twice even after i had mentioned it to the hotel staff. The in room heating sensor was faulty. Took us a couple of days to figure out but by then we checked out.

Dear Ilan Y., Thank you for sharing your feedback with us. We are pleased to hear that you found the stay comfortable, but we sincerely apologize for the issues you experienced with the hot water and the heating sensor. This is certainly not the standard we aim to provide. Your comments have been shared with our maintenance team so these matters can be addressed promptly. We appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a much better experience. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929 Email ma… NOVOTEL.COM/novoteltorontonorthyork ALL.COM

Customer review rating 2.0/5

Jan B. Business - Confirmed reviews ALL

Charged twice for breakfast

Dear Guest, We apologize for the inconvenience caused by the duplicate breakfast charge. After investigating the matter, it was corrected and the amount was fully refunded. We appreciate you bringing this to our attention and hope to welcome you again for an even better experience. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada

Customer review rating 0.5/5

Liliana P. Families - Confirmed reviews ALL

We have stayed at the Novotel located in North York, Toronto multiple times over the years. Unfortunately, our most recent stay, from December 25 to January 2, was very disappointing. Our flight arrived very early in the morning, so we requested an early check-in. At that time, Andy was assisting us at the front desk. He informed us that we would need to pay for a full night in order to check in early. I had no issue with paying; however, I recalled that in March 2025, during a previous early check-in at the same Novotel, I was charged $50 plus tax. When I mentioned this, Andy stated firmly that this was not possible, claimed the policy had changed, and said that such a charge was no longer offered. I later learned that this was not true and that Andy simply did not want to assist us. Another staff member working that morning was able to apply the $50 early check-in charge, although Andy appeared visibly unhappy. From the beginning, we felt unwelcome and misled. Throughout the entire check-in process, Andy was rude and cold. There should be consistency among staff regarding early check-in charges, as the lack of consistency reflects poorly on the hotel and appears unprofessional. In addition, the beds were extremely uncomfortable and outdated. We woke up each morning with significant back pain. Lastly, the total amount shown at the time of booking did not match the amount charged at checkout. According to the staff member assisting us at checkout, there was an increase in the MAT due to FIFA, which resulted in the higher total charge. All applicable taxes and fees should be accurately calculated and clearly disclosed at the time of booking. As a Silver member and repeat customer, we felt that our loyalty was neither recognized nor appreciated. We did not feel welcomed during our stay and were even hesitant to approach the front desk with questions or requests. This hotel has significant potential, largely due to its excellent location; however, I strongly recommend improving training for front desk staff to ensure guests feel welcomed, valued, and treated fairly, rather than misled or unwelcome.

Dear Liliana P., Thank you for taking the time to share your detailed feedback and for your continued loyalty as a returning Silver member. We are truly sorry to learn that your recent stay from December 25 to January 2 did not meet your expectations. Please accept our sincere apologies for the experience you encountered during check-in. We regret that the information provided regarding early check-in fees was inconsistent and that this led to frustration. Consistency, clarity, and courtesy are standards we strive to uphold, and your comments have been shared with our management team for review and follow-up to ensure proper training and alignment among our front desk staff. We are also sorry to hear about the discomfort you experienced with the bedding. Guest comfort is extremely important to us, and your feedback regarding the beds has been noted and escalated for further evaluation. Regarding the discrepancy between the booking total and the final charge, we understand how concerning this can be. We apologize for any lack of clarity surrounding applicable taxes and fees and will continue working to ensure greater transparency during the booking process. Most importantly, we regret that you did not feel welcomed or valued during your stay. This is not the experience we want for any of our guests, especially those who have chosen to stay with us multiple times over the years. Your feedback is invaluable, and we appreciate you highlighting areas where we can improve. We hope to have the opportunity to restore your confidence in us and to provide you with the warm, professional, and comfortable stay you deserve in the future. Sincerely, Mariia Kadam (she/her) Front Desk Supervisor Novotel Toronto North York 3 Park Home Avenue, Toronto, ON, M2N 6L3 – Canada T +1 (416) -733-2929

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Other web-users rate our hotel

  • 710 reviews 8.8/10 Location
  • 1,037 reviews 5.7/10 Room
  • 778 reviews 7.5/10 Service
  • 25 reviews 4.1/10 WiFi
  • 475 reviews 4.5/10 Comfort
  • 423 reviews 7/10 Cleanliness
  • 235 reviews 5.4/10 Value
  • 137 reviews 6.6/10 Breakfast

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