Dear Mr M., Thank you for taking the time to share such detailed feedback. We are pleased to hear that you appreciated our convenient location, the breakfast, and especially the friendliness and helpfulness of our team. We are, however, very sorry that your stay got off to a difficult start. Regarding the payment issue at check-in, we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to have the amount charged again when your stay had already been prepaid through Expedia. We are glad that the situation was subsequently identified and that the amount was refunded. Concerning room 212, we are sorry for the inconveniences you encountered during your stay. The missing third chair, the air-conditioning issue, the leak in the bathroom and the toilet seat should of course have been addressed before your arrival. We are nevertheless pleased that our team was able to resolve these issues promptly once they were reported. Regarding your request for a discount, we are sorry that you felt our decision was not customer-oriented. We always try to deal with such situations fairly and on a case-by-case basis, taking into account the circumstances and the solutions provided during the stay. While we understand that this may not have been the outcome you were hoping for, our team did make every effort to resolve the reported issues as quickly as possible. We truly appreciate your positive comments about our staff and hope that, should you decide to stay with us again, we will have the opportunity to provide you with the smooth and comfortable experience you deserve. The Ibis Metz Centre Gare team

Dear Mr P., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our central location, the spacious and comfortable room, and the warm welcome from our team. We also appreciate your comments regarding the bathroom and the housekeeping. Please be assured that we have shared your feedback with our housekeeping and maintenance teams so that they can pay even closer attention to the condition of our rooms and address any issues promptly. Your comments are valuable to us as they help us improve the experience we offer our guests. We hope to have the opportunity to welcome you again and provide you with an even better stay. The Ibis Metz Centre Gare team

Cher Moneieur G., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que vous avez constaté de la moisissure dans votre douche. Cette situation ne correspond pas aux standards de qualité que nous souhaitons offrir à nos clients. Dès la lecture de votre commentaire, nous avons fait intervenir notre technicien afin de remédier à ce problème. Nous avons également sensibilisé nos équipes pour renforcer notre vigilance sur ce point. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous offrir une expérience pleinement satisfaisante. Toute l'équipe d'Ibis Metz Centre Gare

Dear Mr. S., Thank you for choosing our hotel during your stay in Metz and for taking the time to share your experience with us. We are delighted to hear that you appreciated the excellent value for money offered by our hotel, as well as our breakfast, especially the regional specialties from Lorraine. We have also taken good note of your suggestion regarding a wider variety of breakfast options. Your feedback is greatly appreciated and helps us to continuously improve our services. We look forward to welcoming you back on your next visit to Metz! Kind regards, The Ibis Metz Centre Gare Team

Dear Mr Meesen, Thank you very much for your excellent review! We are delighted that you enjoyed your stay as well as the quality of our service and welcome. We will be sure to pass your kind message on to our night receptionist, who will be very pleased to hear it. We look forward to welcoming you again very soon! The Ibis Metz Centre Gare team

Dear Madam W., Thank you very much for your continued loyalty and for choosing ibis Metz Centre Gare each time you visit Metz. It is always a real pleasure for our team to welcome you and to share these moments with you. We look forward to seeing you again on your next stay. The Ibis Metz Centre Gare team

Dear Mr. W., We sincerely thank you for choosing our hotel for your stay in Metz and for sharing your experience. We are delighted that you enjoyed our location, close to the train station, the Centre Pompidou, and the city center, as well as the cleanliness of the hotel, our breakfast buffet, and the warm welcome from our team. We are also very happy that you were able to take advantage of our partnership with the Château d’Eau parking, located just opposite the hotel, offering a convenient flat-rate parking fee. It will be a real pleasure to welcome you again on your next visit to Metz. The Ibis Metz Centre Gare team

Dear Ms H., Thank you for taking the time to share your feedback and for choosing our hotel. We are pleased to hear that you appreciated the hotel’s convenient location as well as the cleanliness of the room and bathroom. We have taken note of your comment regarding the ceiling finish and your perception of the price. Your feedback is very important to us and helps us identify areas for improvement in order to enhance our guests’ experience. We hope to have the pleasure of welcoming you again and providing you with a fully satisfying stay. The Ibis Metz Centre Gare Team

Dear Guest, We regret that your experience did not meet your expectations. However, we would like to point out that our establishment undergoes regular checks regarding cleanliness and maintenance, and many of our guests appreciate its authenticity and warm welcome. Your comments have nonetheless been taken into account and shared with our team in order to further improve the comfort of our guests. We sincerely hope to have the opportunity to welcome you again and to provide you with the warm and friendly experience that most of our guests enjoy with us. The Ibis Metz Centre Gare Team

Dear M S., Thank you for taking the time to share your experience with us. We are delighted that you enjoyed the location of our hotel, the warm welcome from our team, and the flexibility of our check-in and check-out times. Customer satisfaction is at the heart of our priorities. We have taken good note of your comments regarding the cleanliness of the breakfast tables and the replenishment of the buffet. Please rest assured that we will reinforce our efforts on these points to improve the quality of this service. We are sorry that you were disturbed by the noise. It is true that our location in the city center, close to the train station, can be a little noisier than on the outskirts of town, but it also allows our guests to be right at the heart of the many summer activities. Your feedback is very valuable to us and helps us improve every day. We truly hope to have the pleasure of welcoming you back soon. The Ibis Metz Centre Gare team

Bonjour Madame, Tout d\'abord nous tenons à vous remercier de votre fidélité et d\'avoir pris le temps de laisser une note et un commentaire sur votre séjour. Votre satisfaction reste notre priorité, heureux de voir que vous avez apprécié nos services ! Nous regrettons que votre dernière expérience ne fut pas à la hauteur de vos précédents séjours et nous tenons à nous en excuser. Les travaux devant l\'hôtel nous apportent, occasionnellement, quelques soucis et nous espérons que tout rentrera rapidement en ordre. Nous prenons en compte votre commentaire et allons procéder à des recherches concernant les odeurs qui vous ont incommodé. N\'hésitez pas à venir voir la personne en réception, lors d\'un prochain séjour, si vous rencontrez quelques soucis que ce soit. Nous ferons toujours notre possible pour vous apporter une solution. Nous espérons vous revoir très bientôt ! Toute l\'équipe d\'Ibis Metz Centre Gare

Sehr geehrter Herr K. // Sehr geehrte Frau {guest_last_name}, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Metz Centre Gare. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen La direction