ノボテルロンドンウェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 2,315 件のレビュー

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1 Shortlands, Hammersmith, W6 8DR ロンドン, イギリス

説明

ホテルのその他の情報

  • あらゆるニーズに対応できる33のミーティングエリア

  • 全室Wi-Fi無料

  • 設備が充実したフィットネスセンター

  • 地下鉄ハマースミス駅から徒歩3分

  • ハロッズやハイドパークへは地下鉄ですぐの好アクセス

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ホテル所在地

ノボテルロンドンウェスト

1 Shortlands, Hammersmith
W6 8DR ロンドン
イギリス

GPS:51.492115, -0.219759

電話番号
ファックス +44 20 8741 2120

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  2,315 件のレビュー

トリップアドバイザーの評価  4.0/5  5,503 件のレビュー

professional hotel staff and decent breakfast

トリップアドバイザーの評価 5.0/5

253tamm トリップアドバイザー認証口コミ

Rebecca of front desk reception is very professional, patient and helpful, especially when handling customer’s requests (eg fix room key, checkout time flexibility, cleanup room etc). Besides, breakfast offered by hotel is value for money

Dear Guest, Thank you for this great review. We are delighted to hear that you found our staff, notably Rebecca at the front desk, to be professional, patient, and helpful. Our team is dedicated to ensuring our guests feel fully supported during their stay, from addressing any requests to providing flexibility where needed. Your appreciation of the breakfast selection and its value truly warms our hearts. At the Novotel London West, we strive to offer a dining experience that satisfies our guests both in quality and cost-efficiency. Ensuring clean and well-maintained rooms is a priority for us, and we are pleased to know that our daily housekeeping standards have contributed to the comfort of your stay. We look forward to welcoming you back soon. Kind regards, Kanny Diarra, Guest Relations Executive

Adequate hotel - staff training issues. Try harder Novotel/Accor !

トリップアドバイザーの評価 3.0/5

phillipgO8459HB トリップアドバイザー認証口コミ

Choir singing in massed choirs event at Royal Albert Hall, so it was a block booking. Rooms adequate, good breakfast, hotel facilities generally acceptable, handy for Tube. However, on checking in, twice we were given room keys, on arrival at the rooms, there were already guests in the rooms - most embarrassing. On third attempt, Duty Manager came with us to check third room - this time, there was no-one there. Given vouchers for two drinks each, inadequate for the stress after long coach ride from South Wales to London. On journey home, found that an important item had been mistakenly left in our room. Only one number to contact hotel Reception. This number rang and rang - a few times receiver picked up then quickly put back down again. Sent e.mail - no response. It took from Sunday to Tuesday evening to get an acceptable response. Purse was found, after 30 mins!

Excellent

トリップアドバイザーの評価 5.0/5

Junia M Friends getaway - トリップアドバイザー認証口コミ

The hotel located at a well known area of Hammersmith, Arrived at the hotel a bit early and the staff did early check in with a smile. Room had all the facilities i needed, The Mirrors bar had all the good vibes which i needed for a Friday evening. Overall Excellent

Dear Junia, Thank you for such a positive review. It is wonderful to hear that our location in the heart of Hammersmith added value to your stay and that the proximity to local attractions and transport was convenient for you. The team at Novotel London West is delighted that we could accommodate an early check-in, ensuring a smooth start to your experience with us. We are also pleased that the vibes at our Mirrors bar set the right tone for your Friday evening, contributing to an overall excellent stay. We continually strive to create memorable moments for our guests, and it seems we have succeeded during your visit. It would be our pleasure to have you return on another occasion. Very best wishes, Odhi Johanes, Senior Guest Relations

Disrespectful to the guests

トリップアドバイザーの評価 1.0/5

XVET ファミリー - トリップアドバイザー認証口コミ

We arrived at the hotel Thursday afternoon and we checked in at the 3rd Floor (room number 3090) and then we left for dinner. We came back about 22:40 The moment we approached our room there was a loud music that I could not undersrand from where was coming … It was impossible to talk to each other or watch TV or sleep. I called the operator . But nobody was answering. I kept calling room service, housekeeping, guest service … nothing ! I went down to the reception. It was already 23:30 and the receptionist told me that the music will end at 12 o’clock in the evening because of a going on party. I asked him if there will be a party also at Friday night , in order to change room , he assured me there will not be any party. Furthermore Friday at 06:00 about 20-25 teenagers were running & shouting at the corridors(!) Friday morning I asked again the reception if there will be a party in the evening and they said NO. We came back from dinner at 23:00, and the music was again very very very loud. I called the operator and they sent the security at 23:50 and he told me I was right to be upset but there is nothing to be done and the party will finished at 10’ meaning at 12 o’clock. Next morning I went again to the reception desk. They seem to have no idea about the party, but when I told them that Security checked already the problem, then they offered me another room at the third floor and a complimentary breakfast. Finally Saturday evening we could sleep with no music, but then we have another surprise … the room was extremely cold, and the AC’s heat mode was not working. I was so tired with the reception and the managers I did not say anything. The hotel is huge , so many rooms and I can understand it is difficult to manage but to have a party with extremely loud music into the hotel is unacceptable and very disrespectful to the guests. I would never go back.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that all your expectations were not met and please accept our apologies for any inconvenience. We have taken your feedback into consideration as we continue to ensure that all our guests' concerns are dealt with. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

Don’t expect a lie in.

トリップアドバイザーの評価 2.0/5

JJtravelsanddinning ビジネス - トリップアドバイザー認証口コミ

There is nothing I hate more than a hotel that clearly wants you gone in the morning despite check out not being until 12pm. From house keeping repeatedly knocking on the door and trying to enter your room even with a do not disturb sign from 8:30am.

Dear Guest, Thank you for taking the time to share your feedback. We are truly saddened to hear that your experience with our housekeeping service did not meet your expectations, particularly with regard to the privacy and relaxation that is so important for a guest's stay. While our team strives to uphold the highest standards of service, it seems we fell short of these during your visit. We take your comments seriously and will ensure our staff is reminded of the importance of our guests' comfort and the adherence to our policies regarding do not disturb signs. We are committed to providing a serene and welcoming environment for all our guests and we hope you will consider us again, so we may demonstrate the true quality of Novotel London West hospitality. We hope we can welcome you back in the future. Kind regards, Odhi Johanes, Senior Guest Relations

との提携 TripAdvisor

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