ノボテル ロンドン ブレントフォード 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,480 件のレビュー

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ノボテル ロンドン ブレントフォード - Image 1
ノボテル ロンドン ブレントフォード - Image 2
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ノボテル ロンドン ブレントフォード - Image 4
Great West Road, TW80GP ブレントフォード, イギリス

説明

ホテルのその他の情報

  • Green Key Certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

当ホテルの客室

ホテル所在地

ノボテル ロンドン ブレントフォード

Great West Road
TW80GP ブレントフォード
イギリス

GPS:51.491003, -0.302124

電話番号
ファックス +44 20 3693 1810

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR & RESTAURANT

メニューには、世界各地の味からヒントを得たお料理と選りすぐりの郷土料理を取り揃えています。英国のビーフバーガーから、日本の鮭の味噌漬けまで、気分に合わせてお選びいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,480 件のレビュー

トリップアドバイザーの評価  4.5/5  1,457 件のレビュー

2023エクセレンス認証

好立地

お客さまの声 4.0/5

Kazu ビジネス - 確認済みレビュー すべて

高速沿いにあり、空港近くに会社があるため、出張の時によく使わせてもらっています。部屋も清潔感があり、今後も使わせてもらう予定ですが、今回宿泊した部屋は最上階の部屋でしたが、エスプレッソマシンが壊れており、4つ置いてあるカプセルそれぞれを試してみましたが、結果変形してしまい、ダメでした。

Gone downhill sadly

トリップアドバイザーの評価 2.0/5

959willr ビジネス - トリップアドバイザー認証口コミ

Been coming here for years but despite being a platinum loyalty member, never seem to get the welcome amenities any more (we always do especially abroad) - if you get a nespresso machine that doesn’t leak all over the place you’ll be fortunate.

Dear Will R, Thank you for your feedback regarding your most recent stay with us. I was sorry to learn from the TripAdvisor review that you had concerns about your welcome amenities and Nespresso machines. I am even more sorry that these issues were not addressed during any of your previous stays with us. I therefore sincerely apologize for our shortfall, including any actions that might have hindered you from expressing your concerns directly with us. As per the communications shared with you since your review, I just want to reiterate how much we appreciate and value you at Novotel London Brentford. Please be assured that both the concerns you highlighted are noted and steps taken to prevent them from happening again. I therefore once again apologize for the inconveniences you experienced and I am looking forward to welcoming you back to the hotel for your next stay with us. Thank you once again for your feedback. Kind regards, Terence

Another great stay

トリップアドバイザーの評価 5.0/5

Matthew T ビジネス - トリップアドバイザー認証口コミ

Once again came here for a business trip and had an issue with payment which was nothing to do with the hotel. The reason I bring this up is because the staff were great about it and was willing to help rather than push us to the side. Rooms are amazing, clean. Used the bar this time which was fine and food for breakfast in the morning was great and had a lot of choices. Overall another nice stay and will recommend to friends.

Dear Matthew T, Thank you for your Great Stay review following your recent stay with us for your business trip. I was pleased to read that the reception team assisted you with resolving the external payment issue you had. It was nice to know that you were able to try the bar during your most recent stay and enjoyed the experience. Thank you once again for your great review and recommending the hotel to your friends. We are looking forward to welcoming you back to the hotel again in the near future. Kind regards, Terence

Bad customer service

トリップアドバイザーの評価 1.0/5

Cillian H トリップアドバイザー認証口コミ

Experience bad service We are a family of 3 ( Vietnamese ) checking in with the hotel for 2 nights. We got the room on the corner where you would have give to couple with kids. We went downstairs to restaurant for food. Massive restaurant, no customer but the gentleman gave us a tiny table near fire exit, the low key side of the restaurant. Been asking why we can’t sit in one of the booths front of the restaurant, the answer where they are booked. The incident occurred was 10 pm and we the last customer.

Dear Cillian H, Thank you for your feedback regarding your recent stay with us with your family. From your specific ratings it is unfortunate that the single incident you described so negatively impacted what seemed to have been an otherwise great 2 nights stay at the hotel. As we explained to you at the time of the incident and the signs displayed confirmed, a section of the restaurant was closed so that the chairs and carpets could be steam cleaned. You were also informed that the two booths at the front of the restaurant that you were requesting were either booked or occupied as the guests items were still visible in one of the booth. I am sorry that the explanation we provided to you at the time fell short of addressing your concern, which then so negatively impacted your overall perception of the services you received during your 2 nights stay. I therefore apologise for our failure to better communicate and address this during your stay. I can assure you that it is miscommunication that is at the source of this incident and nothing else. I am therefore hoping that my additional explanation now will go someway in restoring your faith in the level of service we provide at Novotel London Brentford. My apologies once again for any inconvenience caused and I am hoping that you and your family would consider returning to the hotel when you next visit London. Kind regards, Terence

A family friendly, modern well-equipped hotel with super staff

トリップアドバイザーの評価 5.0/5

jenwren13 ファミリー - トリップアドバイザー認証口コミ

We have just returned from a 5 night stay at through hotel with our 6 year old daughter. From start to finish our experience at the hotel was first rate. On arriving, very tired after a long journey, Roberto was very friendly and efficient checking us in. He was super helpful with our parking needs and we couldn't fault his friendly yet professional approach. Our room was spacious and comfortable. We all slept really well and the only thing that we feel could be improved was the pillows which were a little lumpy. We paid to have breakfast at the hotel each morning and were so glad we did. The food was great, with a large selection and something for every member of the family. Our daughter was very keen to be independent and get her own breakfast. The staff were lovely with her and she commented a number of times on how they had helped her. We used the swimming pool on a number of occasions and really enjoyed it. The only improvement that could be made would be non-slip mats in the changing area. We both slipped over and we saw others do the same. The hotel is a short walk from Brentford train station from where it is really easy to get to Waterloo. We would absolutely recommend this hotel and no doubt will be visiting again in the future.

Dear jen13, Thank you for your excellent review following your 5 night stay at the hotel with your family. It was so encouraging to read that your experience was first rate from start to finish. We appreciate you recommending the hotel and value the feedback you provided, which we have already acted on. It would be our pleasure to welcome you and your family back to the hotel in the future. Kind regards, Terence

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 597 件のレビュー 7.8/10 ロケーション
  • 1,160 件のレビュー 7.6/10 客室
  • 1,209 件のレビュー 8.1/10 サービス
  • 22 件のレビュー 6.9/10 インターネット
  • 576 件のレビュー 8.2/10 清潔さ
  • 430 件のレビュー 7.7/10 朝食
  • 328 件のレビュー 8.2/10 プール
  • 6 件のレビュー 5.6/10 ビーチ

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