Hotel Novotel Lyon Gerland Musée des Confluences 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 8.056 comentários

Hotel aprovado por ALLSAFE

Mensagem informativa

Novotel Lyon Gerland Musée des Confluences
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+ 22 Serviços

Extras do hotel

  • Com certificação ALLSAFE pelo Bureau Veritas

  • Lugares na primeira fila para espetáculos no La Halle Tony Garnier!

  • O N'Loft: encontros de equipa ou reuniões de família, como em casa.

  • Quartos familiares, possibilidade de quartos comunicantes, para o bem-estar dos seus filhos!

  • Experiência VIP no nosso andar Executive!

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Lyon Gerland Musée des Confluences

70 avenue Leclerc
LYON CEDEX 07
69363 lyon
frança

Fax: (+33)4/72711100

Check-in desde as 14h00

Check-out até às 12h00

  • BUS LYON GERLAND:  C22 PLACE A. PERRIN

  • LYON GERLAND:  60 LECLERC GIRARD

  • METRO B:  B DEBOURG

  • T1:  T1 Halle Tony Garnier

  • De avião

    LYON SAINT EXUPÉRY A 29,1 km / 18,08 milhas

  • De helicóptero

    AEROPORT DE LYON BRON A 12 km / 7,5 milhas

  • De carro

    GERLAND A 1 km / 0,63 milhas

  • De comboio

    LYON PART DIEU A 6,3 km / 3,91 milhas

  • De comboio

    LYON PERRACHE A 2 km / 1,25 milhas

GPS:45.733052, 4.823805

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

NCAFE GERLAND

A nossa Brasserie está aberta todos os dias! Catering simples e de qualidade, que vai deliciar os jovens e pessoas com espírito jovem!

As nossas opções de alojamento

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências. Os quartos do Novotel Lyon Gerland têm categorias Superior, Executive e suite e são ideais para famílias, com cama dupla e sofá-cama para 1 ou 2 crianças. Quartos com 2 camas individuais (39 polegadas) e quartos comunicantes disponíveis mediante pedido.

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 15

  • Tamanho máximo: 285

  • Capacidade máxima: 220 pessoas

  • Capacidade máxima para banquetes: 150 pessoas

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Avaliações dos nossos clientes sobre o
Novotel Lyon Gerland Musée des Confluences

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Classificação ALL 4.3/5

8.056 comentários

Classificação do TripAdvisor 4.0/5

1.309 comentários

Bem localizado, maus WC's

Nota clientes Avis 3.5/5

Paulo T. Negócios - 11/10/2021 Comentários confirmados de ALL

O hotel está bem localizado, com transportes próximos e bons locais para passear. Os WC's não fazem justiça às 4 estrelas do hotel.

Very bad service

Nota Tripadvisor 2.0/5

Lyhnild Business - 02/10/2021 Avaliação com certificação TripAdvisor

The restaurant service where very rude and not helpful. I even got sick from eating at the restaurant. They would often say they would help or get something and then never return. We often felt like we, the customers, where in the way of their job (which apparently wasn’t to help and service the customers). Most of the staff had an arrogant attitude. And the stay was even very pricey.

Dear Lyhnild, Thank you for taking the time to leave us a review of your stay. We are very sorry that the food and beverage service did not meet your expectations. We have of course shared your feelings with the staff so that this does not happen again. We are sensitive to the satisfaction of our guests and their well-being during their stay. We hope to regain your trust very soon. We wish you a nice day Florence P. Quality Manager

Bem localizado

Nota clientes Avis 3.5/5

Paulo T. Negócios - 08/09/2021 Comentários confirmados de ALL

Para um hotel 4* deveria ter melhores WC's

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Florence PIROUTECK

Excellent stay

Nota Tripadvisor 5.0/5

gstockt01 29/07/2021 Avaliação com certificação TripAdvisor

Everything was perfect - the room was clean and spacious. The hotel and pool were lovely and a big thumbs up for the professional, helpful and cheerful staff. The only little hiccup was not having covered parking for our vehicle because its height would not fit in to the underground parking lot.

Cher Client, L'équipe vous remercie de tout cœur pour votre commentaire 5* ... des vitamines que nous acceptons avec grand plaisir ! Au plaisir de vous revoir dans notre établissement Bon week-end Florence P. Responsable Qualité

Not really up to the Novotel expectations

Nota Tripadvisor 2.0/5

Maurits B Family - 28/07/2020 Avaliação com certificação TripAdvisor

This was not we looked forward to. Actually this property did not even met the standards we have seen at Ibis Budget properties. The size of this place might have something to do with it, but we have waited in line for everything; getting in the parking (which was full),getting out of the garage to park somewhere else, checkin,... But the lines at breakfast were the worst. A second outlet would do the trick even in the Covid-period we are living in. We did not even go for a second cup of coffee or piece of banquette because of the 10min wait. However, the location of the hotel is great..just of the autoroute and with a shopping centre a 15min walk away you can find a good meal before turning in. We had a triple room but underneath the fold up were the souvenirs the previous guests left (chewing gum and wrappers)

Below average

Nota Tripadvisor 3.0/5

rajnikhurana Business - 01/01/2020 Avaliação com certificação TripAdvisor

Air conditioning was set at 5 degrees but yea it felt like 25 degrees. Asked for fan or cooler but neither was available. Staff offered a room change which was just opposite. Aor conditiong was a bit better but again the number os not correct. I set the ac at 5degree but but felt like 20-25. Food portion are of kids size! I'd rather order online and if possible avoid the stay. Bar staff was friendly though.

Dear Rajnikhurana, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations ; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely. Emilie D. Novotel Lyon Gerland Musée des Confluences

Perfect stop off on the way to Geneva

Nota Tripadvisor 5.0/5

Sonya B Family - 09/08/2019 Avaliação com certificação TripAdvisor

Stayed here as a family of four - myself, my husband and two teenage boys. Wasn’t sure what to expect but we certainly weren’t disappointed. The room was lovely, clean and spacious - it was a suite on the second floor. There were lots of little useful extras in the room including a stocked mini bar (complimentary soft drinks and nuts), a jar of sweets as well as the usual toiletries plus some extras eg shaving kits. The staff were very friendly and the bar attendant even went searching for a local channel showing the Community Shield game which certainly pleased my eldest son. He also recommended a rather nice local rosè wine which didn’t disappoint. There are plenty of things to keep younger and older children entertained including a small swimming pool, fuse-ball and an arcade game. There was a good selection of food available at the dinner buffet and breakfast. Overall, the hotel was extremely clean and well maintained as well as being ‘pretty to look at’ inside. We didn’t venture out so can’t comment on the location in relation to the City Centre. We would most definitely visit again if coming to this area.

Dear Customer, Thank you for expressing your satisfaction regarding the services of our hotel. I will take care to personally report to the teams your very positive feedback concerning them. Our location is indeed ideal, both for access on the outskirts of the city and in the city center. Looking forward to welcoming you back to our establishment. Nathalie.C Quality Manager Novotel Lyon Gerland Confluence Museum

quarto excelente

Nota clientes Avis 4.5/5

Maria M. Negócios - 25/07/2019 Comentários confirmados de ALL

Muito confortável, comida excelente!

Fantastica lyon, hotel maravilhoso

Nota clientes Avis 4.5/5

Joao C. F. D. S. Famílias - 25/04/2019 Comentários confirmados de ALL

Este hotel está muito bem situado junto do museu das confluencias e com o eletrico para o centro a 1 min a pé. Bom quarto, empregados muito prestaveis e muito simpáticos. Restaurante muito bom e excelente peq almoço

Exmo Senhora s., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Satisfatório

Nota clientes Avis 3.5/5

Maurizio Famílias - 17/02/2019 Comentários confirmados de ALL

Hôtel bem localizado e com serviço atencioso; quartos limpos e organizados

Exmo Senhor P., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Fantástica

Nota clientes Avis 4.5/5

Oscar P. Famílias - 16/12/2018 Comentários confirmados de ALL

Completa

Exmo Senhor p., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Voltar a Lyon

Nota clientes Avis 4.5/5

Jório C. Famílias - 26/10/2018 Comentários confirmados de ALL

A passage por Lyon foi em função de um projeto do Rotary International, ligado ao intercâmbio de Jovem. Escolhi o hotel, devido a ter ficado em vários hoteis da rede, e não me arrependi. Bem localizado, fácil acesso a museus, tour turísticos, etc.

Exmo Senhor C., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

No geral boa

Nota clientes Avis 4.0/5

Al Negócios - 24/10/2018 Comentários confirmados de ALL

Na sala de refeições espero que limpem as teias de aranha nos candeeiros situados na zona em abóbada. Uma vergonha! Não fui só eu que notei. As refeições não sabiam a nada. Jantei peixe num dia e carne de aves no outro. Muito fraquinho. O serviço ao pequeno almoço podia ser melhorado, os stocks esgotavam. No Quarto nada a assinalar.

Exmo Senhor L., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

satisfactory

Nota Tripadvisor 4.0/5

Departure381 Family - 07/10/2018 Avaliação com certificação TripAdvisor

The trip lasted a week during which I have traveled Lyon. The sites suggested by Lyon Tourist information were interesting and I manages during this week to visit most of them. In my opinion, the best was a guided tour in the st jean area.

Hotel simpático.

Nota clientes Avis 3.5/5

Eunice Famílias - 02/09/2018 Comentários confirmados de ALL

Estadia agradável perto do centro da cidade.

Exmo Senhora S., Agradecemos os seus comentários no seguimento da sua estada no Novotel Lyon Gerland Musée des Confluences. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Service at checkin

Nota Tripadvisor 4.0/5

Voyager231876 Family - 26/07/2018 Avaliação com certificação TripAdvisor

Our overall stay was quite good. Room was a good size with a balcony. Breakfast was good and staff on duty were excellent and very obliging. Staff at checkin desk could be more polite and hospitable. The lady who checked us in was rather cold and like a robot. When I later asked a member of staff for an iron who told me ask at reception. There was a large queue at reception and he walked off. Not helpful at all. Very disappointed on these aspects.

layover

Nota Tripadvisor 4.0/5

Susan W Family - 04/07/2018 Avaliação com certificação TripAdvisor

All in all it was a good choice for an overnight to split up the road trip south. The reason I did not give it a higher rating is because of the restaurant. Unbeknown to us they only offer a buffet on the weekends in summer. 22euros per person over 12 years old. The food was not appealing and there are few options within walking distance. after a day in the car it would have been nice to have had a choice or even a small meal option. We walked 5 min to Iberica for tapas and mojitos that were fabulous. This is a pet friendly hotel which is a bonus...

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Excelentes instalações e ótima localização

Nota clientes Avis 4.0/5

Cristiane M. C. Famílias - 22/04/2018 Comentários confirmados de ALL

A estadia foi muito satisfatória, limpeza, organização e cortesia do Staff execelentes. O único ponto negativo foi o fato da piscina não estar funcionando e termos escolhido o hotel pela piscina... Acho que deveríamos ter sido avisados previamente.

Rooms+Brkfast+Staff very good. But NOVOTEL should review tariff policy & offer environment allowing customers to work

Nota Tripadvisor 3.0/5

OLIVIER R Family - 10/01/2018 Avaliação com certificação TripAdvisor

Room+Breakfast+Staff : Very Good. 4 comments : [1/4] MAJOR : About NOVOTEL Yield Management policy : price amplitude & penalty far too high for customers who can't book their stay in advance [2/4] MAJOR : The 2 desktops computers in free access close to the FrontDesk / Reception have disappeared : Why ? Can they be put back ? Extremely useful for customers travelling without a laptop to quickly look at Office documents or to print flights reservations or to look at a map ... tasks for which smartphones are not convenient [3/4] Minor : Former desks in rooms were really convenient for working. Now replaced by a too small & useless table : Why ? [4/4] Minor : Procedure at garage entrance to review for late arrival between 22:30 & 23:00 : Black button seems not to ring at Front desk and if Novotel logo already appears on the small LCD display, calling by pressing the bell button does not call either the Front desk unless you actively select it (but you need to realise this) => Had to call the hotel by mobile phone to ask to open the garage gate when we arrived (Fri 05 Jan.2018 #22:45) otherwise blocked in front of the Garage gate.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Nice stay in Lyon.

Nota Tripadvisor 5.0/5

marcofU9528FB Couples - 04/11/2017 Avaliação com certificação TripAdvisor

We stay at this Novotel everytime we are over Lyon as it is very well located close to the city center (5 minutes by tram) the personnel is very kind and we feel like home. Ptactically at every stay we have ever been granted with good attentions ad this last time we have been upgraded for a suite instead of the room we booked: superb... many thanks! This will be for long time our second "home" in Lyon.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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