Mercure Sao Paulo Alamedas

A bad hotel in a good location. More an Ibis budget than a Mercure. Poorly maintained, indifferent staff, basic breakfast, poor internet, small and slow elevators, worn out furniture. Best rooms are called “prestige” and have odd layout.

Very good hotel at excellent location next to Av Paulista and in the Jardins area. The rooftop pool is definitely a valuable extra. Good value for money. Rooms are nice and clean, a touch of refurbishment would not hurt.

Pre-paid Reservation via Hotels.com for 3 nights. Hotel would not do 6:00 pm check out. So we did a full day prepaid via hotels.com. Presented hotel with second reservation info. At check out, they wanted to charge us again. We told them it was prepaid. They acknowledged. We left. 2-days later we got a bill for 4 nights. Additionally, we paid for our breakfast at hotel and we got billed for it again. All was done with Supervisor's approval "Lrissa" and front receptionist "Allan" whom she had zero of customer service. This place used to be good. We have been going there for over 15 years. New management is a rip off. We are in contact with Hotels.com to get the matter resolved.

If your looking for a decent place to stay for four or five days this is a nice hotel. It isn't luxurious but the rooms are decent (a little tired) and clean. Breakfast is simple and good. I found the location nice and convenient. The room I stayed had a small kitchen area (microwave and fridge) as well as a nice living room. The AC was ok and tv service had four English channels. The negative is the SLOW elevators. If you are on the top floors you had to wait a long time. There are two elevators but most of the time only one was working.

Mercure Alamedas is a really well located hotel right next to offices, main streets and just 4 miles away from Congonhas Airport (which is a big deal when we are talking about São Paulo and its traffic). We really can do everything on a walking basis (restaurants, drugstores) and you are just minutes away from the best malls. Amenities are ok. A regular swimming-pool on the rooftop and a small gym with basic equipment. The room is pretty good (nice shower, bed, really clean and with lots of space). Nice single sofa chair and good work station. Breakfast is ok. You can enjoy as many Nespressos you like during breaking and at the front desk during the day. It is a nice pick for business trips to the city.