Mercure Sao Paulo Pinheiros 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 900

O hotelu

  • Zapraszamy do hotelu w São Paulo z basenem, sauną i fitnessem.

  • Nowoczesna sala na 100 osób

  • Bez płacenia za dzieci do 9 lat w towarzystwie rodziców

  • 15 minut samochodem do centrum handlowego Eldorado

  • 20 minut samochodem z lotniska Sao Paulo Congonhas.

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

hotel certyfikowany ALLSAFE

Lokalizacja hotelu

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazylia

Pozycja GPS:-23.55715, -46.675651

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

LA TERRINA

Restauracja La Terrina zaprasza do zapoznania się ze smakami klasycznej kuchni włoskiej. Cechuje się przyjemnym wystrojem przypominającym tradycyjne włoskie wioski i menu ze świeżymi daniami z makaronu, które zadowolą kubki smakowe wszystkich gości!

Nasze pokoje

Każdym z apartamentów jest wyposażony w TV LCD 32", 2-osobową sofę, biurko, minibar, mikrofalówkę, sejf, centralną klimatyzację, sieć WIFI, przybory kuchenne, suszarkę do włosów i lustro do golenia w łazience. Wszystkie pokoje mają darmowe Wi-Fi, klimatyzację i sejf oraz obsługę pokoju od południa do 22:00. Wykorzystaj w pełni nasze komfortowe i funkcjonalne pokoje!

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 900

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 239

Worst Hotel Experience: Been there before, but now it was terrible

Ocena na stronie TripAdvisor 1.0/5

alexandrel729 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Lots of problems with ar conditioning in the first days, room sofa was filthy dirty the entire 10 days I've been there, curtains very dusty, they rarely change towels and bed sheets and they broke my luggage in the storage room after check-out (left luggage on storage rook on the last day to see the city). Also, stairs were dirty with garbage and spilled liquids in the first days. Staff is very nice, but rarely have the flexibility to solve problems. I don't recommend Mercure anymore. Last time.

Great location, it serves it's purpose

Ocena na stronie TripAdvisor 3.0/5

L W Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel is fine, it has a good location and it serves it's purpose. The rooms have a small feeling to them because they are all devided into a small bedroom and a small lounge area. The bathrooms could use an upgrade, however the shower is great. The staff is a bit of a problem, they are not very focused on the needs of the guest.

Hi L W, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unfortunately not like before

Ocena na stronie TripAdvisor 2.0/5

119j_rnb Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place.

Dear 119j_rnb Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience at Mercure Sao Paulo

Ocena na stronie TripAdvisor 2.0/5

enriques446 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed twice within 2 weeks in this hotel, and both occasions were full of details which makes your stay unpleasant, definately will look for other options the next time in SP. Bathroom towels were old and ripped, Cold rooms, air condition can’t warm up the room, requested blanket and were unavailable. Portable heaters available but bad quality and really didn’t work. Requested room service in both stays and they always got something wrong. Check in service is not kind/polite. I drove to the hotel, and the parking lot is extra-bureaucratic as one employee has to generate 3 tickets every time you get your car in or out, and yes, you also have to wait for him every time.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Great location

Ocena na stronie TripAdvisor 4.0/5

Gaby E Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Perfect for my needs location wise, slide to the hospital and pretty close to everything I needed. The Room very comfortable and clean, with a microwave, a set of plates and cutlery very useful for some coffee and anything I bought to eat! One of the best showers I’ve had I my life lots of water and great pressure. The bed good, not hotel-wonderful but overall good night sleep. The included buffet breakfast was very complete with a large variety of different foods, and one of the best pao de queijo I’ve tried! ;)

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pinheiros Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrícia Mendes Qualidade - Mercure SP Pinheiros

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 410 Liczba opinii 7/10 Śniadanie
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  • 163 Liczba opinii 4.2/10 Dobra oferta cenowa
  • 162 Liczba opinii 9.2/10 basen

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