Mercure Sao Paulo Pinheiros 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 095

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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Zapraszamy do hotelu w São Paulo z basenem, sauną i fitnessem.

  • Nowoczesna sala na 100 osób

  • Bez płacenia za dzieci do 9 lat w towarzystwie rodziców

  • 15 minut samochodem do centrum handlowego Eldorado

  • 20 minut samochodem z lotniska Sao Paulo Congonhas.

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Lokalizacja hotelu

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazylia

Pozycja GPS:-23.55713, -46.67558

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

LA TERRINA

Restauracja La Terrina zaprasza do zapoznania się ze smakami klasycznej kuchni włoskiej. Cechuje się przyjemnym wystrojem przypominającym tradycyjne włoskie wioski i menu ze świeżymi daniami z makaronu, które zadowolą kubki smakowe wszystkich gości!

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 2 095

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 253

Perto do nível de excelência? Atenção redobrada! [Close to the level of excellence? Pay extra attention!]

Ocena na stronie TripAdvisor 4.0/5

mfb c Opinia zatwierdzona w TripAdvisor

Um ótimo hotel, apesar de alguns "senões". O primeiro e mais relevante é o fato de o hotel não disponibilizar estacionamento gratuito para os hóspedes. Isso é realmente lamentável. Entendo que um hotel dessa categoria não necessite auferir seus lucros com um estacionamento terceirizado. Outro aspecto que não me agradou foi o fato de o café da manhã não oferecer suco de laranja natural. Tentei por duas vezes o de abacaxi com hortelã e estava absolutamente insosso. A cobertura interna (uns tecidos presos pelas pontas) da parte do restaurante com telhado de vidro ou acrílico estava suja e mal presa em vários pontos. No box, no banheiro do quarto, sinais de mofo no rejunte dos azulejos contrastaram com a excelente qualidade dos produtos de higiene oferecidos. Outro ponto bastante favorável foi o fato de os pedidos feitos junto à equipe de reservas relativamente às acomodações terem sido atendidos na íntegra, em especial, um simpático e delicioso bolo de aniversário colocado em nossa suíte em função de ser aniversário da minha esposa no dia em que chegamos. Enfim, os detalhes que apontei como oportunidades de melhoria não macularam a boa experiência que tivemos. Todavia, é preciso ter em mente que, ao se aproximar da excelência, a expectativa e o nível de exigência dos hóspedes também se elevam, sendo necessário à Gerência redobrar a atenção aos detalhes que podem ser resolvidos com um mínimo de atenção à manutenção básica e às expectativas dos Clientes. [A great hotel, despite some "caveats". The first and most relevant is the fact that the hotel does not provide free parking for guests. This is really unfortunate. I understand that a hotel in this category does not need to earn its profits through outsourced parking. Another aspect that I didn't like was the fact that the breakfast didn't offer fresh orange juice. I tried the pineapple and mint one twice and it was absolutely tasteless. The internal covering (fabrics held together at the ends) of the part of the restaurant with a glass or acrylic roof was dirty and poorly secured in several places. In the shower room, in the bathroom of the room, signs of mold on the grout of the tiles contrasted with the excellent quality of the hygiene products offered. Another very positive point was the fact that the requests made to the reservations team regarding accommodations were fully met, in particular, a nice and delicious birthday cake placed in our suite due to it being my wife's birthday on the day we arrived. Anyway, the details that I pointed out as opportunities for improvement did not tarnish the good experience we had. However, it is necessary to keep in mind that, when approaching excellence, guests' expectations and demands also rise, making it necessary for Management to redouble its attention to details that can be resolved with a minimum of attention to basic maintenance and to Customer expectations.]

Worst Hotel Experience: Been there before, but now it was terrible

Ocena na stronie TripAdvisor 1.0/5

alexandrel729 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Lots of problems with ar conditioning in the first days, room sofa was filthy dirty the entire 10 days I've been there, curtains very dusty, they rarely change towels and bed sheets and they broke my luggage in the storage room after check-out (left luggage on storage rook on the last day to see the city). Also, stairs were dirty with garbage and spilled liquids in the first days. Staff is very nice, but rarely have the flexibility to solve problems. I don't recommend Mercure anymore. Last time.

Great location, it serves it's purpose

Ocena na stronie TripAdvisor 3.0/5

L W Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel is fine, it has a good location and it serves it's purpose. The rooms have a small feeling to them because they are all devided into a small bedroom and a small lounge area. The bathrooms could use an upgrade, however the shower is great. The staff is a bit of a problem, they are not very focused on the needs of the guest.

Hi L W, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unfortunately not like before

Ocena na stronie TripAdvisor 2.0/5

119j_rnb Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I had stayed in the hotel several times before and always left very good ratings. But not this time. A lot of things have changed compared to our last stays: 1) We arrived at 5 in the morning and asked for an early check-in. Normally we paid the rate of 1/2 day for this, now we had to pay a full day. 2) The room card is needed to access the respective floor with the elevator. This never really worked and I had to get five new cards during my stay. 3) No complimentary water, tea, or coffee in the room anymore. 4) Room incl. bathroom outdated and outworn. When I used the hair-dryer, the lights in the bathroom were flickering. 5) We had phoned the hotel before our booking and asked if there were any renovations and constructions planned as we experienced this last time. The answer was no but when we arrived, the gym and other sections of the hotel were not accessible and noisy work was taking place.

Dear 119j_rnb Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing experience at Mercure Sao Paulo

Ocena na stronie TripAdvisor 2.0/5

enriques446 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed twice within 2 weeks in this hotel, and both occasions were full of details which makes your stay unpleasant, definately will look for other options the next time in SP. Bathroom towels were old and ripped, Cold rooms, air condition can’t warm up the room, requested blanket and were unavailable. Portable heaters available but bad quality and really didn’t work. Requested room service in both stays and they always got something wrong. Check in service is not kind/polite. I drove to the hotel, and the parking lot is extra-bureaucratic as one employee has to generate 3 tickets every time you get your car in or out, and yes, you also have to wait for him every time.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Oliveira Quality - Mercure SP Pinheiros

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 406 Liczba opinii 9.6/10 Lokalizacja
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  • 798 Liczba opinii 7.3/10 Obsługa
  • 16 Liczba opinii 7.5/10 Internet
  • 430 Liczba opinii 7.3/10 Śniadanie
  • 371 Liczba opinii 4.8/10 Czystość
  • 174 Liczba opinii 4.5/10 Dobra oferta cenowa
  • 141 Liczba opinii 9/10 basen

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