Mercure Sao Paulo Pinheiros 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 729

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Mercure Sao Paulo Pinheiros - Image 1
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Mercure Sao Paulo Pinheiros - Image 4
Rua Capote Valente 500, Pinheiros, 05409000 SAO PAULO, Brazylia

Opis

O hotelu

  • Zapraszamy do hotelu w São Paulo z basenem, sauną i fitnessem.

  • Nowoczesna sala na 100 osób

  • Bez płacenia za dzieci do 9 lat w towarzystwie rodziców

  • 15 minut samochodem do centrum handlowego Eldorado

  • 20 minut samochodem z lotniska Sao Paulo Congonhas.

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Lokalizacja hotelu

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazylia

Pozycja GPS:-23.55713, -46.67558

Telefon
Faks +55 11 3069-4047

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

LA TERRINA

Restauracja La Terrina zaprasza do zapoznania się ze smakami klasycznej kuchni włoskiej. Cechuje się przyjemnym wystrojem przypominającym tradycyjne włoskie wioski i menu ze świeżymi daniami z makaronu, które zadowolą kubki smakowe wszystkich gości!

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Ocena ALL  4.2/5  Liczba opinii: 2 729

Ocena TripAdvisor  3.9/5  Liczba opinii: 1 283

Um ano depois, nada mudou... E se não mudou, piorou...

Ocena na stronie TripAdvisor 3.0/5

mfb c Opinia zatwierdzona w TripAdvisor

Pouco mais de um ano depois da minha última estada no hotel e após uma resposta padrão da gerência à avaliação que fiz naquela oportunidade, voltamos a nos hospedar no Mercure Pinheiros na expectativa de que alguma coisa havia sido feita para mitigar os pontos que foram objetos das minhas críticas e que chamei de "senões" naquela avaliação. Todavia, nada mudou... A prática do estacionamento terceirizado que onera também os hóspedes, o café da manhã que continua a não oferecer sucos naturais, o box no banheiro do quarto com sinais de mofo no rejunte dos azulejos, o assento do vaso sanitário de péssima qualidade e com apoios faltando e um adesivo parcialmente retirado da porta de entrada do quarto evidenciam a falta de zelo e confirmam a falta de relação entre o discurso utilizado na resposta à avaliação e as efetivas e necessárias ações que dariam alguma robustez àquelas palavras que falaram de "oportunidades de melhoria" de forma descompromissada. Por essa falta de compromisso entre o discurso e a prática, reduzi minha avaliação em relação à avaliação passada, que só não foi pior, por que o staff do hotel permanece "salvando" a experiência de ser uma completa decepção. Todavia, é pouco provável que voltemos a nos hospedar nesse hotel. [English version] A little over a year after my last stay at the hotel and after a standard response from the management to the review I made at that time, we stayed at the Mercure Pinheiros again, hoping that something had been done to mitigate the points that were the subject of my criticism and that I called "buts" in that review. However, nothing has changed... The practice of outsourcing parking, which also burdens guests, the breakfast that still does not offer natural juices, the shower stall in the bathroom with signs of mold in the tile grout, the toilet seat of poor quality and with missing supports, and a sticker partially removed from the room's entrance door all demonstrate the lack of care and confirm the lack of connection between the discourse used in the response to the review and the effective and necessary actions that would give some strength to those words that spoke of "opportunities for improvement" in an uncompromising manner. Due to this lack of commitment between words and practice, I have reduced my rating compared to the previous one, which was only not worse because the hotel staff kept "saving" the experience from being a complete disappointment. However, it is unlikely that we will stay at this hotel again.

Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Saiba que estamos progressivamente reformando todos nossos apartamentos e esperamos poder melhor recebê-lo em uma próxima visita se ainda nos der uma oportunidade. Agradecemos o elogio aos nossos colaboradores e vamos repassá-lo para as chefias. Não deixe de nos avisar se decidir voltar.

The best location in town !

Ocena na stronie TripAdvisor 5.0/5

Steluta Sinzian... N Rodziny - Opinia zatwierdzona w TripAdvisor

All the services and staff, including those 2 gentlemans Junior and William they have been amazing with us , very helpful with our little son and us ! I highly recommend this amazing hotel ! The breakfast was so good, the location was great ! Thank you for everything ❤️

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

A good hotel with great staff!

Ocena na stronie TripAdvisor 4.0/5

Donna W Opinia zatwierdzona w TripAdvisor

The hotel is clean and convenient. The staff was very friendly and accommodating, especially the front desk where William and Junior went out of their way to make sure I was taken care of and had a room that would work for me. Thank you for a great stay!

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

Comfortable Stay with Urban Convenience

Ocena na stronie TripAdvisor 4.0/5

traveltalesofales Opinia zatwierdzona w TripAdvisor

This Mercure is great for a solid business hotel experience in one of São Paulo's most vibrant neighborhoods. The hotel strikes a good balance between comfort and practicality, with clean, modern design throughout the property. While not ultra-luxurious, it delivers on the Mercure brand promise with reliable service and comfortable accommodations. The property shows some signs of age in certain areas, but overall maintenance is good. For travelers seeking a well-located, mid-range option in São Paulo with dependable amenities, this Mercure property fits the bill nicely. LOCATION: The hotel's location in Pinheiros is truly one of its strongest assets. I found myself within walking distance of numerous excellent restaurants, bars, and boutiques in this trendy neighborhood. DINE + DRINK: Didnt have any meals or drinks to comment about F & B ROOM: We stayed in Room 1905, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Good sized bathroom with a Stand-in shower; TOILETRIES: Excellent SPA quality toiletries by PHYTOERVAS brand FACILITIES: A very decent Gym with a good range of weights and Cardio machines for a full-on workout. They also have a Swimming pool on site. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to TARUSO at the front office for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment, primarily in Portuguese ONLY!

We very much appreciate your comments about your stay with us at the Mercure Sao Paulo Pinheiros. We are very pleased to receive your very detailed and positive evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Tarciso. We look forward to welcoming you again soon.

Wonderful Solo stay in Pinheiros!

Ocena na stronie TripAdvisor 5.0/5

JoSu63pa Solo travel - Opinia zatwierdzona w TripAdvisor

I cannot say enough about how wonderful the staff here are! I felt 1000% safe being solo and speaking very little Portuguese. From Lucas and Guilherme at the front staff, Luca the bellhop, and the lovely housekeeping ladies (who I sadly did not get their name). The care and professionalism was exceptional!!!

We very much appreciate your comments about your stay with us at the Mercure Sao Paulo Pinheiros. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Lucas, Guilherme and Luca. We look forward to welcoming you again soon. Qualidade/Quality/Calidad

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 515 Liczba opinii 9.6/10 Lokalizacja
  • 1 217 Liczba opinii 6.1/10 Pokój
  • 1 103 Liczba opinii 8/10 Obsługa
  • 22 Liczba opinii 5.6/10 Internet
  • 562 Liczba opinii 7.2/10 Śniadanie
  • 503 Liczba opinii 5/10 Czystość
  • 212 Liczba opinii 4.3/10 Dobra oferta cenowa
  • 164 Liczba opinii 8.5/10 basen

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