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Mercure La Rochelle Vieux-Port Sud Hotel 4 estrelas

Classificação clientes Avis 4.2/5 7.120 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

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+ 24 Serviços

Extras do hotel

  • Selo ALLSAFE pela Bureau Veritas

  • Vista panorâmica do antigo porto e das torres de La Rochelle

  • 1000 m² dedicados aos seus seminários e eventos de coquetel

  • Estacionamento privado grátis

  • Localizado a poucos metros da estação de trem La Rochelle e do aquário

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Serviço de babá mediante solicitação (perto de)
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
  • Serviço de babá mediante solicitação (perto de)
  • Tênis
  • Praia e esportes aquáticos
  • Aluguel de bicicletas (perto de)
Serviços de negócios
  • 20 Sala(s) de reuniões
  • Hotel de convenções
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Mercure La Rochelle Vieux-Port Sud Hotel

Quai Louis Prunier
17000 la rochelle
frança

Tel: +33546506150

Check-in a partir das 15h00

Check out até as 12h00

  • FROM AIRPORT :  ILLICO 2 DAMES BLANCHES

  • FROM CITY CENTRE :  ILLICO 1a, 1b, 3 AQUARIUM/GARE SNCF

  • De avião

    BORDEAUX MERIGNAC A 150 km / 93 milhas

  • De avião

    LA ROCHELLE LALEU A 5 km / 3 milhas

  • De carro

    LA ROCHELLE 33 A 35 km / 21 milhas

  • De trem

    LA ROCHELLE VILLE A 0 km / 0 milhas

GPS:46.153824, -1.149509

Nossas acomodações

Oferecemos vários tipos de quartos para satisfazer diferentes gostos. No entanto, todos os nossos quartos são decorados no estilo de uma cabine de navio, quer você escolha um quarto de casal ou de solteiro.

Quarto Classic com 1 Cama de Casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 16 / 172 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Privilege com 1 Cama de Casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 18 / 194 sq ft
  • Vistas: Vista para o porto, Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Classic com 1 Cama de Casal e vista para o porto

  • Número máximo de pessoas: 2
  • Superfície: A partir de 17 / 183 sq ft
  • Vistas: Vista para o porto *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Classic com 1 Cama King Size

  • Número máximo de pessoas: 2
  • Superfície: A partir de 18 / 194 sq ft
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)

Quarto Classic com 2 Camas de Solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 18 / 194 sq ft
  • Vistas: Vista para o parque *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • área de trabalho(...)
Quartos

Nossos restaurantes e bares

L'OCEANIDE

Tipo de culinária: Francês

Restaurante panorâmico com vista do porto e das torres históricas de La Rochelle. Culinária tradicional e menus à la carte e fixos.

LE BAR

Foto não contratual

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 20

  • Tamanho máximo: 894

  • Capacidade máxima: 700 pessoas

  • Capacidade máxima para banquete: 700 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure La Rochelle Vieux-Port Sud Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.2/5

7.120 comentários

tripadvisor

Classificação no TripAdvisor 3.5/5

1.363 comentários

Mercure La Rochelle

Classificação TripAdvisor 4.0/5

486Len 14/09/2020 Avaliação certificada TripAdvisor

Have stayed before. Well situated near to the town, about 5 minutes walk away. Plenty of free parking on site. We had a privilege room, a bit smaller than some Mercures but fine. Staff very good. Breakfast, despite the covid problems, was very good, extremely well organised and the full fare was available. Look forward to our next stay.

Dear 486Len, Thank you for choosing Mercure La Rochelle Vieux Port Sud as your accommodation. It is always encouraging for us to learn that our valuable guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager

a lovely place to stay BUT

Classificação TripAdvisor 3.0/5

ganucheau 13/09/2020 Avaliação certificada TripAdvisor

We booked this hotel a week before our stay and booked it because it had private parking. We asked for a parking space when we booked.The day before our arrival we were informed that parking was not available as the Tour de France was passing through and that was to be given priority. We did find parking in a public car park - and had to pay 15 euro for it- but were disappointed we were not told when we booked The service from Accor is usually much better than that, especially as we are Gold Loyalty card holders.

Dear ganucheau, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Guillaume DUBOS Assistant Front Office Manager Sincerely,

Good choice in La Rochelle

Classificação TripAdvisor 4.0/5

Sharky010 Couples - 14/01/2020 Avaliação certificada TripAdvisor

This hotel is well positioned close to the railway station, the old port and the new marina areas. It has good facilites and a a restaurant overlooking the harbour offering good food at reasonable prices.

disappointing

Classificação TripAdvisor 2.0/5

louisee172 Couples - 25/11/2019 Avaliação certificada TripAdvisor

bathroom dangarous should have a bath mat as nearly slipped over in shower,bar area very small for size of hotel, should have some form of bar meals,snacks avalaible as you dont always want a full meal.

Dear Louise, Thank you for choosing our hotel for your recent stay in La Rochelle and taking time to write a review on TripAdvisor. About the size of the bar and the bathroom, we regret that the standard of our hotel did not match with what you were expected. We'll share your comments with relevants people in order to improve the quality of our product. Sincerely, Guillaume DUBOS Assistant front office manager

Another excellent overnight

Classificação TripAdvisor 5.0/5

Stephen P Couples - 04/11/2019 Avaliação certificada TripAdvisor

Warm welcome as always. Excellent privilege room and welcome drink. Breakfast very good and the room is bright and airy with excellent views outside. I particluarly enjoyed the Halloween surprises. I will return.

Dear Stephen, Thank you for choosing the Mercure La Rochelle Vieux-Port for your stay and taking time to share your experience with us. What a delighted to read your comment and notice that you totally enjoy your stay in our hotel and that we met all your expecations with the location, the cleanliness and our services.Thank you for your kind words! It will be a real pleasure to welcome you back, we hope to be live up to your last experience. Sincerely, Guillaume DUBOS Assistant front office manager

A small room

Classificação TripAdvisor 5.0/5

agw1944 Couples - 31/10/2019 Avaliação certificada TripAdvisor

We had booked a Privilege room but this turned out to be no larger or better equipped than a standard room ... no suites for upgrades exist in this hotel. It was comfortable enough but rather small. There were two problems ... the tilt/turn window was jammed shut and the bath/shower tap was very difficult to operate. The interior designer of the rooms in this hotel had excelled her/himself by incorporating a very awkward shelf above the bedhead, which is extremely uncomfortable for tall people, such as myself ... why do hotel designers do this sort of thing?! Also, the provision of small paper cups for tea or coffee is really not acceptable.

Dear guest, Thank you for taking time to share with us a review of your experience. I'm sorry that our product did not meet your expectations. I shared your comment to prevent this kind of inconvenience in futur. I do hope that we will have a future opportunity to welcome you back to La Rochelle in the future. Sincerely, Guillaume DUBOS Assistant front office manager

Nice, convenient and comfy

Classificação TripAdvisor 4.0/5

LauraBassford Couples - 12/09/2019 Avaliação certificada TripAdvisor

Very comfy room all conveniences catered for, only criticism is the room was a little small and didn’t like the plastic and paper cups. Would stay here again - very good that the parking was free too!

Dear Laura, Thank you for taking the to share your opinion following your stay in our hotel Mercure La Rochelle Vieux-Port Sud We are delightful to read that you had a good stay, and that you could enjoy the comfort of the room as well as the free parking. We hope to welcome you once again in La Rochelle. Best Regards, Natacha JOUGLAR Front office manager

Cupboard Bathroom

Classificação TripAdvisor 3.0/5

hjkkauf Couples - 23/07/2019 Avaliação certificada TripAdvisor

Hotel direct in the City. Good parking, free of charge. Bathroom terrible. Water flushing did not work properly. The bathroom is accessible through a cupboard door. Small window with view to the Port.

Bonjour, We would like to thank you for leaving us your feedback. We have well noted your observations and recommendations for improvements in bathroom. It is very important for us to keep the highest level of customer satisfaction standards possible. Thank you again for your feedback and we hope to receive you in the future, Kind regards, Natacha JOUGLAR Front office manager

Overnight Stop La Rochelle

Classificação TripAdvisor 3.0/5

simondC593JU Couples - 19/07/2019 Avaliação certificada TripAdvisor

Average check in from Reception staff, Room was ready however there was a musky smell in the room which seemed to be coming from air con.Bar staff not totally manned and had to ask for assistance with ordering and reception staff seemed uninteresed. Breakfast good selection and attentive staff.At check out mentioned issues and not sure I'd return again and not the same as the first time we visited.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure La Rochelle Vieux-Port Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. NATACHA JOUGLAR Front office manager

Really good hotel

Classificação TripAdvisor 5.0/5

Fearless65682714265 Couples - 04/06/2019 Avaliação certificada TripAdvisor

A most enjoyable 4 night break. Excellent service particularly in the restaurant. We look forward to returning one day. Make sure to visit the Aquarium situated nearby, or of the best attractions I have visited. The big wheel is also a wonderful experience.

Dear guest, Thank you for sharing your experience regarding your stay at the Hôtel Mercure La Rochelle Vieux-Port Sud. It is always a pleasure to receive such good feedback. Your nice comments will be shared with our team. We hope to receive you again in the future. Sincerely, Natacha - front office manager

Great hotel near to the Vieux Port near to all attractions.

Classificação TripAdvisor 5.0/5

JandP-109 Couples - 31/12/2018 Avaliação certificada TripAdvisor

We stayed here for 5 nights over Xmas. Compact room with good views of the port and towers. Great buffet breakfast. Friendly staff. Lovely walks around the harbour, along the seafront, in the old town- all on level ground. La Rochelle is well worth a visit. Loads to do and see. Excellent market, museums, aquarium and historic towers. Lovely beach, great shops, bars and restaurants.

Dear JandP-109, Thank you so much for your comment. We are very pleased to read that you have enjoyed our hotel and our lovely town. Hope to see you soon in Mercure La Rochelle. Kind regards, Elisabeth.

Excellent

Classificação TripAdvisor 5.0/5

Keith C Couples - 17/12/2018 Avaliação certificada TripAdvisor

An excellent Hotel. Very friendly and helpful Reception Staff. Small room - but very clean and comfortable with VERY comfortable beds.Free parking a welcome bonus.Only 1 criticism - our booking was (as usual) for 2 people but, as a Silver Member, we were only offered/allowed 1 x free welcome drink whereas on our many previous stays in Mercure Hotels we have each been offered/entitled to 2 x free welcome drinks. A change in policy ?Christopher Chamberlain

Dear Christopher Chamberlain, Thank you so much for yuor kind message. Regarding the offered drink, it's the Accor policy to offer a drink only for the membership, we're sorry about that. We hope to welcome you for another stay in Mercure La Rochelle. Kind regards, Elisabeth.

Town centre overnight hotel

Classificação TripAdvisor 4.0/5

Stephen P Friends getaway - 15/11/2018 Avaliação certificada TripAdvisor

Another warm welcome at this hotel in the centre of La Rochelle. Very conveniently situated within walking distance of the old port with its fascinating small streets and many popular restaurants. Large car park with free parking. Rooms are quite small but on the whole comfortable - but beware of the wooden ledge just above your head when you are in bed! Copious self-service breakfast in a bright and airy breakfast room with an excellent view over the old port. Courteous and friendly staff. I will return!!

Dear Stephen, It's always a real pleasure for us to welcome you ! Hope to see you soon. Kind regards, Elisabeth.

Rooms are small but with great views, great publi spaces

Classificação TripAdvisor 4.0/5

JON O Friends getaway - 24/10/2018 Avaliação certificada TripAdvisor

While bedrooms are compact they are well designed and appointed - very much like cruise cabins. Great restaurant on the first floor with spectacular views across the old port to beautiful La Rochelle. Excellent breakfast and dinner service. Stylish bar in the lobby. All staff very professional and friendly

Dear Jon O, Thank you very much for your comment regarding your stay in our hotel, and for your sympathic message for our team. We hope to welcome you soon for another stay in La Rochelle. Sincerely, Elisabeth.

Great location with free parking.

Classificação TripAdvisor 5.0/5

Julie S Couples - 21/09/2018 Avaliação certificada TripAdvisor

Lovely hotel. Rooms very practical, although a little tight. Clean and friendly. Two fantastic meals in the restaurant, overlooking the harbour. Great breakfast. Free parking was a great help in the centre of La Rochelle.

Dear Julie S, Thank you so much for your message. We are delighted to read that you have enjoyed your stay in our hotel. Hope to see you soon in La Rochelle. Sincerely, Elisabeth.

Value for money?

Classificação TripAdvisor 3.0/5

markpN9417ZY Couples - 22/08/2018 Avaliação certificada TripAdvisor

We got this hotel at last notice during a busy period in the holiday season, but it was noticeably much more expensive than other hotels in other areas of France where we had stayed. The room, whilst comfortable, was very small and the bathroom door was a cupboard door with the same sort of hinges! Very odd. There was little noise suppression from the room next door. The staff were very friendly and the hotel is in an excellent position next to the aquarium, but nearby roads can be very congested at busy times. We didn't try the restaurant but it looked OK.

Dear MarkpN9417ZY, Thank you for your message. I can undesrtand that you have enjoyed your stay in our hotel, next time don't hesitate to call us before your reservation, you can have a lot of different rates availbales if you make a reservation, you can have an important discount with a reservation one month before. I hope to see you soon in Mercure La Rochelle. Best regards, Elisabeth

Very good Mercure

Classificação TripAdvisor 5.0/5

Ian_astrognome Couples - 31/07/2018 Avaliação certificada TripAdvisor

Mercure la Rochelle. Hotel very close to town centre with adequate parking and normally fairly quiet.Adjacent to the renowned aquarium. Breakfast is well catered for but was dissapointed by very soggy scrambled eggs which were cold. Such a shame, maybe the French like them like that.

Dear Ian_astrognome, Thank you very much for your kind message. We are very sorry for the problem with the egs met at the breakfst, have you ask to the staff to prepare you good eggs ? Please accept all our sincerest apologies, we know how much the breakfats is important. We hope that you will choose our hotel for your next stay in La Rochelle. Best regards, Elisabeth

Very pleasant stay in quieter part of La Rochelle

Classificação TripAdvisor 4.0/5

Jack1355 Couples - 25/07/2018 Avaliação certificada TripAdvisor

A very good hotel with easy access to rail station and a short walk to the hubbub of central La Rochelle. Breakfast was OK but not brilliant - some of the bread had just come out of the freezer and not fully defrosted! Also we had difficulty getting a late night drink - no bar person in attendance for quite a while - the staff are great but just not enough go them. Rooms are clean and comfortable.

Dear Jack 1355, Thank you for your message. We are really very sorry for the inconvenient that you have met during the breakfast. We hope taht you will choose our hotel for your next stay in La Rochelle. Best regards, Elisabeth.

Good hotel with first class staff in a fantastic location

Classificação TripAdvisor 4.0/5

andrewmW5522OX Couples - 06/07/2018 Avaliação certificada TripAdvisor

We spent two nights here. We have been in previous years and although the hotel continues to be very busy, mostly it seems with business people and conference delegates, the staff were excellent and had time to sort out any queries we had. There were issues this time. First: There is a shelf that protrudes from the bedhead at exactly the right height for you to crack your head on if you want to read in bed or watch the TV. Not an hotel problem as such, more a design fault. Secondly we felt that the standard of towels was lower than previously, which coupled with the reduction in toiletries provided and the dreadful issue of cheap plastic water glasses led us to believe that the brand is looking to protect the bottom line at the customers expense.

Dear AndrewmW552OX, Thank you for your comment regarding your last stay in our hotel. We take note of your remark about the shelf above the bed, however, actually, it's not possible to remove it. Regarding the plastic water glasses it's just to ensure excellent hygiene. Hope to see you soon in Mercure La Rochelle. Sincerely, Elisabeth.

Favourite hotel in La Rochelle

Classificação TripAdvisor 4.0/5

Satish_Pebblebay Couples - 02/06/2018 Avaliação certificada TripAdvisor

Great location. Clean and friendly staff. May want to be little more generous and give 2 drink vouchers when a couple checks in. All restaurants are a walking distance. Lively port at night. This is our 4th stay at this hotel.

Dear Satish K, Thank you very much for your kind message. We ca understand that it will be better to offer a voucher for one drink per person, actually we just apply the recommandation of Accor, We won't fail to transmit your remark to the group. We hope to see you soon in La Rochelle. Sincerely, Elisabeth.

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